Thomas Cook Money Exchange Service — Unjustified INR to USD conversion rate
On 15 Dec, 2009 we were travelling to Colombo from Chennai Airport
late in night. At Thomas Cook, we purchased US dollars in exchange for
Indian Rupees. For that, the exchange rate that they charged was Rs.
52.50 for one dollar. And after service taxes and all, we ended up
paying Rs. 5500 for USD 100. I know that the exchange rate has been
hovering between Rs. 46 and Rs. 47 for last one month or so. My
question is that is it fair for Thomas Cook to charge any conversion
rate on their whim? Doesn't FEDAI or RBI fix an upper level for the
profit that they can make out of passengers who are in desperate need?
Please help us in knowing where we can file complaint against Thomas
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