Delhivery Complaints & Reviews

No attempt was made to deliver and just updates that customer has refused for Doorstep Delivery. We are chasing and calling the Courier person to guide the address and he denied to attend the calls.

I am trying to book a shipment with Delhivery for a package weighing 477 grams. However, I was dismayed to find that upon confirming the shipment booking, the only available option was the default range of 500 GM–2 kg. Despite there being other suitable options for my package's weight, they were inexplicably disabled, leaving me with no choice but to pay extra for a service I did not require.

This practice appears to be a deliberate attempt to extract additional fees from customers by limiting their choices and forcing them into unnecessary expenditures. Such conduct not only undermines trust in Delhivery's services but also raises serious ethical concerns.

I urge you to investigate this matter promptly and take appropriate action to rectify the situation, such as revising the booking system to allow customers to select the most suitable option based on their package weight, and ensuring transparency in pricing and service offerings.

Their addresses:

Gurgaon
Plot 5, sector 44 Gurgaon, Haryana - 122001

Goa
Plot No.59A-1 and 59A-2, Pilerne Industrial Estate, Pilerne, Bardez, Goa - 403521

Bangalore
Prestige Towers, 6th floor, 99 & 100, Residency Rd, infront of Cash Pharmacy, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka - 560025

Hyderabad
Aurobindo Galaxy, Plot No. 1 forming part of Sy. No. 83/1, Hyderabad Knowledge City, Raidurg, Hyderabad - 500081

Mumbai
Prima Bay, B-wing, 6th floor, CTS No. 117A/1D, Gate no. 5, TC - II, Saki Vihar Road, Powai, Mumbai - 400072

AWB:[protected]

The delhivery team has mishandled the package during transit and has not delivered the product till date.

After raising multiple tickets, they mentioned that the product has perishable goods and hence discarded. However, the product has a mix of both perishable and non-perishable goods.

They haven't delivered the product yet with the non-perishable goods. Also, there is no customer support number to talk with the agent to know the status.

In the app, they are just updating the status as delivery is delayed and will be delivered tomorrow. This status has been going on since 3rd May 2024.

My shipment STUCK in DELHIVERY COURIER CENTRE AGRA from 27/04/2024. Please Forward it .Tracking No.[protected]

This is regarding my order with AWB[protected]. My package updates says that the delivery executive was not able to reach me. This status is showing for 4 days now. It has been showing out for delivery thrice and no delivery attempts have been made.
The update on the tracking now says ‘Package missing in audit’. There is no response from your customer service!
This is extremely horrible. I am losing business because of your pathetic service. I need this package to be delivered soon! This shipment is already in transit for almost 8 days now!

Worst service everrrrr!!! i sent an urgent document using your express delivery and now the package is delayed by 7 [censored]ing days!!! why are you even a courier service or why don't you use pigeons for delivery, i bet they are faster!

Also, do you even look into service ticket you create? or is it a fake customer service gimmick?

I'm deeply disappointed by the appalling behavior of your delivery personnel
today. The delivery boy not only exhibited rudeness but also denied delivering my package without justification. Such unprofessionalism is intolerable. I demand immediate action against the responsible party and assurance of faster, reliable delivery in the future. My trust in your company's service has been shattered. Urgent measures are needed to restore it.
tracking id [protected]

I ordered my shipment via delhivery AWB - [protected] on 28th march and it reached the delivery facility of my city on 1 april. It has been over 3 days the tracking website shows the same location of the parcel and has not been yet out for delivery. The parcel is being delayed from past 2 days and we can't even contact the consumer care of the company.

AWB - [protected]
AWB 2 - [protected]

Im calling a delivery executive from morning regarding my parcal.
he is not receiving call, im not available after 5.30pm, if he have any issue he should receive a call and discussed the things.
delivery executive is not having any type of sense.

Orders getting delayed in delhivery courier centre, for each and every product its getting delayed everytime with delhivery.Also without contacting customer products are getting returned for the reson mentioning unsuccessful delivery.concerned people in delhivery courier centre in gudur, were not giving proper response.Kindly look in to the issue.
Tracking id[protected]
Name N SATISH KUMAR
[protected]

Why this is so unmanaged. Two Isha life package arrived at same time and one is still not delivered on 10 march -No one has come to deliver the parcel yet it shows out for delivery since 2:45 pm kindly check and confirm
The Delivery partner has not delivered yet its been over 5 hrs its out for delivery.. kindly check and deliver today itself
on 11 march - same thing shows out for delivery since 12:22 pm no one is picking the call or has come yet

I have been contacting Delivery team since the Past 17 days. My courier was picked by Delhivery courier person 17 days back and he didn’t mark it picked up . It has been saying pick up pending since then . Neither has it it been delivered to me nor returned to me. I even shared the number of the Delhivery executive with you on the Delhivery app but no action has been taken yet. My package contains my apply MacBook Air charger and cable . There is no number shared either to contact them. I’m very disappointed with their service and want to file a case on them
Order number AWB[protected]

Dear Delhivery Customer Service Representative,

I hope this message finds you well. I am writing to express my concern regarding a recent shipment with the tracking number [NB[protected]] that has not been delivered to me despite being marked as "out for delivery."

I have been eagerly awaiting the arrival of this parcel, and it is disappointing to see that it has not reached its destination as expected. I understand that unforeseen circumstances may arise during the delivery process; however, the lack o[censored]pdates or attempted deliveries is causing inconvenience and frustration.

I have diligently monitored the tracking status, which consistently shows the parcel as "out for delivery" but has not been delivered to the intended address. I have also checked for any attempted delivery notifications or contact from the courier service, but there have been none.

As the recipient, I have made necessary arrangements to ensure that I am available to receive the parcel during delivery hours. Given the urgency of the contents, it is crucial that the parcel is delivered promptly.

I kindly request your immediate attention to this matter and prompt resolution of the issue. Please provide me with an update on the status of the parcel and any necessary steps to ensure its successful delivery.

If there are any issues or challenges preventing the delivery, I would appreciate transparency and clear communication regarding the situation. Additionally, I would like to explore any available options to expedite the delivery process and prevent further delays.

I value your commitment to customer satisfaction and trust that you will address this matter with the utmost urgency and professionalism. Your assistance in resolving this issue promptly is greatly appreciated.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,
NIKHIL JAIN
[protected]

Recently I shifted some furniture items from Delhi to Srinagar through KSInternationalDCB2BRC Delhivery Small World under Delhivery Courier Service Agent Cell No. +[protected] and amount fixed was ₹8000/ and accordingly I made payment and he shared LR[protected] for 8 items on 11 feb 24.
On 15th Feb 24 he told me to pay extra ₹2000/ - due to extra items/packaging charges which actually was not the case but being on receiving end I made the payment .and when I enquired him about the shipment update he told me that earlier LR has been Cancelled now you track through LR[protected] and when I tracked it it showed me that shipment has been returned as per shippers instructions . Then I called him what's going on he told i have sent them message it will be returned to your address . Today I was surprised when delivery boy came to my address and told me to pay ₹5460/ - as shipment was returned which is quite unjustified. the scam was planned by Agent Cell No. +[protected] as Tracking details were never linked with my Cell No . and No earlier attempt was made to deliver the product which can be assessed from tracking details of AWB [protected]

Sir, Kindly Make Sure to Place a Call to me Before Delivering My Order
AWB Number : [protected], as i Didn't Receive any Call Yesterday From the Delivery Partner ... So Kindly Speed Up and Deliver My Package to me Today Itself and also Please make Sure to Place a Call to me Before Delivery.

28/02/2024
The delivery partner called me at 4.50 pm to delivery my parcel. but unfortunately, I can't attend the call, then after 10 minutes he called me again and i took up. my delivery address was my office. he told me to come and collect from near by shop which is very near to my office. it is difficult for me to go there because its my office time. so, he refuses to deliver my product on that day in very bad manner. his behavior is very irritating. i felt very bad on his behavior.

I haven't received any reply in connection with my returned product through delhivery, which I have lodged these grievances on 24 and 29th Jan 2024 to Delhivery courier service. However I haven't received any reply till date. Awb no.[protected] and ticket no. [protected]. Details are as follows:

Package with AWB [protected] has not been delivered for several days. Their customer support is pathetic and not able to speak to a real person. Does anyone know how to escalate

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Today Itself as Quickly as Possible, So Kindly Deliver my Order as Soon as Possible as it is Urgent.

Awb #[protected], my parcel was supposed to be delivered on 3rd finally after a fake remark and much delay a parcel was delivered to my address. Later i found out that it was tampered as in mt awb n details were taped on the parcel with a different receiver details underneath. Now after much enquiry it has come to fore that the delivery center at srinagar has messed up and delivered the parcel erroneously to the wrong person which is a totally false claim because my address has been taped on it which is a deliberate attempt and not just error. Also they claim that the said person is not returning the parcel because its a high value one and their own was dirt cheap. Kindly look into this scam and stealing.