EaseMyTrip.com Complaints & Reviews

I AM THE TRAVEL AGENT OF THE PORTAL EASEMYTRIP.COM FROM LAST 5 YEARS NAMING JIFFY TOUR & TRAVELS. I WANT TO TELL YOUR GOOD SELF THAT I BOOKED A TICKET FOR THE CUSTOMER ON 17TH NOV 2014 AT 9.15 IN AIRINDIA FROM SRINAGAR KOCHI SRINAGAR. FROM SRINAGAR TO KOCHI IT WAS ON 22 JAN 2015 AND FROM KOCHI SRINAGAR IT WAS ON 24TH FEB 2014 FOR 5 PASSENGERS. WHEN I BOOKED THE TICKET I GOT PNR NUMBER AT THE SAME TIME AI-J5Y7W BUT TICKET NUMBER WAS NOT ISSUED. WHEN I DID NOT GET THE TICKET NUMBERS TILL 11.15 PM I CALLED THE CUSTOMER CARE OF EASEMYTRIP BUT NOBODY PICKED UP THE PHONE FOR ABOUT HALF AN HOUR AND I CUT THE PHONE. NEXT DAY MORNING ON 18TH NOVEMBER 2014 I CALLED THEM AGAIN FROM THE OFFICE AND THEY TOLD ME THAT THEIR SYSTEM IS UNDER UP GRADATION YOU DO 1 THING YOU EMAIL THE PROBLEM AND OUR EMAIL SYSTEM IS WORKING AND YOU WILL GET RESPONSE IN 10 MINS. BUT I WAITED FOR 4 HOURS AND THERE WAS NO RESPONSE. SO I CALLED THEM AGAIN AND THEY ARE TELLING ME THAT TICKETS HAVE ALREADY BEEN CANCELLED WITHOUT INFORMING ME. I MAILED THEM AND TOLD THEM THAT I DONT KNOW ANYTHING AND I JUST WANT MY TICKETS. THE PERSON NAMING SURESH EMAILED ME... WE LIKE TO INFORM YOU THERE IS SOME TECHNICAL ISSUE ERROR OCCURRED WHEN YOU DOING THIS BOOKING WE SEARCH BEST OPTIONS FOR YOU SO KINDLY WAIT... I WAIT FOR THE 1 DAY MORE THAT IS 18TH OF NOVEMBER. AND NOW TOLD ON 19TH OF NOVEMBER THEY TOLD ME THAT I HAVE TO PAY MORE 27000 RUPEES IF I HAVE TO CONFIRM THE TICKET. I WAS SHOCKED THE LAST NIGHT THEY EMAILED ME AND TOLD ME TO WAIT AND NOW THEY ARE TELLING ME TO PAY MORE PAYMENT. I TOLD THEM HOW CAN I TELL CUSTOMER AFTER 2 DAYS THAT HIS TICKET IS NOT CONFIRMED AND IF HE WANT THE TICKET HE HAVE TO PAY 25000 MORE. I TOLD THEM I CANNOT PAY THE EXTRA MONEY AND WHY WILL I PAY WHEN THAT IS NOT MY PROBLEM. THEY TOLD ME WE CANNOT DO ANYTHING AND CUT MY PHONE AND NOW THEY DONT PICK MY PHONE. THE HAVE REJECTED MY TICKET WITHOUT SAYING ANYTHING TO ME. THE CO-FOUNDER OF EASEMYTRIP IS RIKANT PITTI AND HIS CONTACT NUMBER IS [protected]. IF ANY KIND OF RECORDS YOU WANT LIKE EMAIL OR VOICE RECORDS I CAN PROVIDE YOU THAT ALSO. BUT I ONLY WANT MY PROBLEM TO BE SOLVED. I DONT WANT TO LOSE MY CUSTOMERS. PLEASE DO THE NEEDFUL. I WILL BE WAITING FRO YOUR RESPONSE. THANKING YOU IN ADVANCE. ZUBAIR AHMED BATKOO

I have booked my flight from ease my trip 2 months before. The have deducted the amount but I haven't got the flight confirmation and e-ticket detail till now. No one picks the call on customer care where I am hold for more than half an hour 5-6 times. Here are the preliminary details given to me while I book online. Reference Id:BET[protected] Transaction Id:1010940 Payment Id:189817 Agency Id:3DB2 Date Of Booking:7/31/2014 9:22:58 PM Email : [protected]@gmail.com Mobile : 99727147xx Book By : EaseMyTrip.in

Hi, I got my Air tickets cancelled on 5th Aug 2014.I was apprised that refund will be credited into my account in 4-5 days but till now no amount has been credited. I have inquired multiple times with your customer care executives regarding this but every-time they told that your concerned department will update me on this. Unfortunately there has been no update on the same till now.I dropped an email also for the same but there has been no reply for that too. Booking ID - BET[protected] Booking Date - Tue10 Jun 2014 Issuing Time - 21:39

Hi, I tried booking a ticket on 31st july through easemytrip.com. Money got deducted my account but no ticket was booked, customer care representative told me that my refund is already processed and will be done in 3 working days. I called up again on 5th July, they said it'll be done by 6th July. when I called today they said the refund is not yet processed. we'll have to initiate it now. even after asking repetedly they are not giving me any request# and saying "you'll recieve an email in 10 minutes" I did not get any email from them yet. DOB: 31 July amount: 5922 net banking - HDFC Bank Passenger Name: brij behari lal garg Regards, Pankaj

First time I booked flight with them . I cancelled ticket on line and never was told or warned that I will not get refund. While buying ticket non refundable ticket was not mentioned . Now they say spice jet will not refund . I checked on yahoo and MMY trip and even with spice jet, this ticket is refundable . I have taken print out of all conditions. EMT do not wish to refund as they are crooks and lure customer with no processing fee Never buy from them . Such crooks should be out of business will file matter in court . Let spice jet also disown them as their agent rajeev

Dear Sir/Maam,

We would like to register complaint against easemytrip, as we have made booking for Flight from Nagpur-Bengaluru-Nagpur to & fro vide there confirmation id no. 2505141UV8M5LG6 @ Rs 13, 393.00, but after booking they are again demanding Rs 1, 000.00 for confirmation of the same booking.

Please help us.

ON the website easemytrip.com, they have clearly mentioned that they will pay 10 times the fare difference, in case the fare on their website is higher than any other website. On[protected] While trying to book a ticket for chandigarh lucknow sector for[protected], i found a difference in fares, I called them up, (Mr rajesh) they suggested me to send them screenshots, which i did. I had specifically asked them and they have told me that the 10 times fare difference scheme is for both -the customers who have made booking and customers who are still to make a booking. The difference in fare is more than Rs 1000, so they had to pay more than Rs 10000, now they are making excuses Regards Anish [protected]

I booked a return tickets from Delhi to Guwahati on 12/10/2013. First I have transferred an amount of Rs. 20948.00. After that They have issued me a confirmation ID as 121013NHO0TS6O4 . But later they had phoned me and said that They cannot issue the tickets at that rate . They have asked me to deposit another Rs. 2600/- for the tickets. Now I want to know that is this a clear indication of forgery . They first show in their webpage the lower amount for the tickets but after you have transferred the amount they have refuse to get you the tickets. Still they have the lowest rates for the tickets.

I have an agency from Easemytrip, but the company does not give any commision on transactions. Also, incorrect balance is updated after deductions of transaction amount thereby causing loss to me.

I have been writing mails and complaining about the same to the compnay, but no action as yet. The only resposne I am getting is that the concerned department will look into it.

I wish to terminate the agency and get refund of my deposit amount.

Reagrds,

Majid

Sir,
I booked air ticket for 2 persons thru Ease MY Trip. com web site from Nagpur to Goa by Indigo flight no. 6_E-418 for 28th December 2012, for which they charged me Rs. 18331, which I paid by my credit card on 1-9-12. In October, 2012, there was a news report in the newspapers that the direct flight from Nagpur to Goa was cancelled by Indigo.So, I enquired with Ease my trip. com about this,on which ,they asked me to contact the concerned airlines. When I contacted Indigo, they adjusted me in another flights for which they issued me a new air ticket with a fare of Rs. 10724.I asked them for the efund of excess fare, to which they asked me to contact the ease my trip.com. I wrote to them on December 8 by e-mail to refund me difference in fare, i.e. Rs.[protected]=Rs. 7607 and credit the same to my credit card. By their e- mail dated 18 december, they have refused to refund me the excess amount of Rs. 7607, saying that I have taken reaccomodation option. I have not taken any reaccomodation option. I had told Indigo that since you have cancelled the direct flight, give me alternate flights so that I can reach Goa, as scheduled, which they did by giving me separate flights from nagpur to mumbai and mumbai to goa. I therefore request you to kindly take up the matter with ease my trip .com and get me the refund of Rs. 7607.Thanking you,
Yours Faithfully,
Ramesh Damani

I booked two tickets from this site called easemytrip.Com on 6th oct 2012. These tickets were for my parents who were coming guwahati to delhi on 5th nov. The timing according to them was 18.15 hours.

On the said date ie 5th nov. My parents reached the guwahati airport well ahead of time at 16:30 hrs. But to they received a big jolt when they were informed by the airline staff that the flight they booked the tickets for have already left at 15:35 the same day. My father then had to pay the current ticket at the airport itself to keep his travel schedule intact. (He had to pay an amount of rs.15,546 on top of what I had already paid to the website).

Now when I contacted the website for refund of the money (the current ticket price of rs.15,546) they simply told me that the amount wont be refunded to me because the subject line of the mail accompanying ticket read as 'reissue done inr 3000/-(Must be re-confirm by airlines)'. One would obviously detect the grammar mistake in the line. But nowhere in the line it was mentioned that the buyer needs to call the airline for reconfirmation. The line simply means that the airline would reconfirm the booking.
None the less these thugs or semi-literate bunch of people now are refusing to refund the amount despite my calls/Mails to reason with them.

Now irrespective of the subject line (the grammar mistake and the meaning aside), can the site send a ticket with wrong information to the buyers in the first place?
is there no accountability of these sites?
is it one of those 'fly-by-night' operators, who are just muddying the industry.

I am going to file a case against them in the court any which ways, but I thought it would be also good option to publicize and expose easemytrip.Com and their kinds, so that they will think twice before cheating somebody else.

Due to disappointment I received from a reputed travel company, I switched to EaseMyTrip.com. And trust me, I never regretted for my decision as they offered excellent tour package of Goa that was having all the elements of fun at very irresistible rate. Their highly professional and well-mannered services won my heart. They booked a hotel for us that was not only close to tourist attraction points of Goa but also enthralled us with beachside scenic beauty and wonderful amenities. Besides, customer support executives were always in our personal touch to know about our whereabouts and movements. I must say that EaseMyTrip.com is a perfect combination of personalized services and professional approach. I haven’t thought that I can ever get such special feel from a travel company.

I am a serviceman and can rarely give time to my family but every year during holidays, I plan a leisure trip to break the monotony of life. I don’t come with a big budget, so always planned my trip at own. But there was a feeling of dissatisfaction. One of my friends recommended me to book a tour package from Ease My Trip, which is not only cheap but also known for its excellent services.
I booked a one week tour package of Kashmir that was including of transportation, car rentals, lodging, sight-seeing and arrival-departure transfer. They booked a houseboat for us to stay right amidst Dal Lake. It was truly a beautiful experience that also completely fitted into small budget. My whole family was happy, I was happy. Thank you Ease My Trip for making me happy.

I love travelling but always bad at planning a trip. Whenever I contacted any travel agency for this, they cheated me poorly. I was fade-up of their promise breaking attitude. This time I contacted Ease My Trip with the same perception to get unprofessional services. But they proved me wrong, guys I had wonderful experience that we had at our Golden Triangle Trip booked through Ease My Trip.
They suggested whole thing about the trip, from flight booking to car rentals and from providing accommodation to giving an amazing sight-seeing experience. Everything offered by Ease My Trip shown their positive and professional attitude towards their clients. I must say that this travel n tour company thinks 100 times about the customer’s satisfaction and does its best to make your trip memorable.

Few days before, I booked a flight ticket to go from Delhi to Mumbai from www.easemytrip.com. Due to some natural crisis- ‘I think it was earthquake’ my flight got cancelled. Customer service executive of Ease My Trip not only informed me but also said sorry for the inconvenience caused. They asked for the ticket booking in a different airline or also gave option to cancel the ticket and money refund. I felt really nice by their attitude; they really care for their clients and assist them with best possible information. I would like to recommend to all use easemytrip.com service for better trip.

Earlier I used to take all my tour related services from a reputed and established travel company but last few times, they disappointed to me badly. Therefore, this time I chose www.easemytrip.com for a tour of Himachal during summer vacation of my kids. Believe me; their highly professional and courteous services won my heart:. They booked a hotel that was not only close to tourist attraction points of the city but also made us overwhelmed with its pleasant surroundings and outstanding amenities,. Besides, customer support executives were in our personal touch to check about our next movements.

In my whole life, I have never seen such combination of personal attention and professional approach:. Viewing the website of Ease My Trip, I haven’t thought they can give such services but I changed my mind now and definitely will contact www.easemytrip.com for next tour planning.

EaseMyTrip.com is an easy to use booking site. Recently, I booked a trip from Delhi to Goa with a return ticket. After looking at many other websites, I found that EaseMyTrip provides best deals in flight booking. This was my first booking on EaseMyTrip and you can bet it will not be my last. I found this website to be a great buy and the services that given to me on my trip was great. I will be sure to tell my friends and relatives about this website for their booking.

When I was making booking on this website, I have never run into any major problems with the airlines or hotels. But, I have only one complaint is that the website is lil slow and takes some more time on booking. Otherwise other services were excellent, after booking, i was not able to get my ticket confirmation to print and they promptly mailed me a copy. So I thank to whole team of EaseMyTrip for their prompt response and it is a joy to get real customer service.

I recently tried to book a flight from Bombay to Delhi with Makemytrip and Clear trip, for 28/04 showed 6.5k. But finally I booked through Easemytrip for 4k. They helped me out with no hassle and with a great attitude. I am pleased with my online booking made through Easemytrip, and chose that company from the others offered because of their efficiency. I always just book online so have never spoken to any travel agent. However, I want to say that I search constantly for the best fares and this time I hit the jackpot.
This is my first time flight booking through Easemytrip and will continue in the future. I have already referred this website to all of my friends and relatives for their future purchases. I am also planning on hotel booking for my trip and will surely use this website. I would like to say that I will be a loyal user of Easemytrip from this point going forward. I am very happy that I found this website today. Thanks for your low ticket fares. Thanks!!

My name is Harpreet Singh, Just returned from a wonderful trip (Andaman Tour) booked through Easemytrip.com. Now, I want to express my gratitude to EaseMyTrip.com for providing excellent Andaman Tour package with all the support they have showed me. It was one of the most imaginative, fun and full comfort tour for us. They have provided us the best customer services including leisure accommodation, best air tickets deal, wonderful sightseeing and many more. Due to this incredible customer service, they have made us confirmed believers and lifelong customers of easemytrip. It was our first experience with your company and you made it the best experience we have had in years.
The hotel you have provided during our tour was excellent. All of the arrangements and facilities they gave us were flawless and everything was on time. I would like to thank personally to Abrar Khan for his assistance. I will not hesitate to use your tour packages for future bookings as well as I’ll be sure to recommend you to my friends, relatives and family. Thank you very much once again for Thank you very much once again for great service, great price, and great trip.

This is to request urgent refunding of my dues arising from cancellation(part-cancellation) of of my flight ticket for travel on 05/03/2012 on Jet Lite Airlines, as per confirmation number:[protected]FP for ticket as per Airline PNR No: S2-BBSXID. The original booking was for myself and my wife. My wife's travel was cancelled on 28.02.2012 and I was told that the fare would be refunded after deducting legitimate cancellation charges forthwith. However, the refunding is not done so far in-spite of a couple of my reminders on-line. This is to request urgent refunding of my dues without further delay.
PVNarayananNair