EaseMyTrip.com Complaints & Reviews

I was making a booking using easemytrip.com on 7th june night to travel from bom to chennai at 05:20 am in the morning on the 9th june. When the ticket was issued it showed chennai to mumbai at 01:40 pm on the go air flight. Noticing the error i wrote to easemytrip.com and also immediately cancelled the ticket as the ticket showed ma that the airline cancellation charge was zero if cancelled 28 hours in advance and only a rs.250 charge as easemytrip.com cancellation fees.

To my surprise i was told by easemetrip.com that they processed my cancellation and the airline deducted rs.1500 along with the rs.350. I wrote back to them and also attached the printed ticket. To my surprise i received a mail stating the airline charge is now 2225 and not mentioning my issue of why it was printed on the ticket as zero. On repeated mails i was told that the 1500 was a mistake. They have been dodgy in their replies and seem to follow fraudulent practices with no customer service.

Today at around 2:30 to 2:50 p. M. I was trying to book a ticket for two passenger (First time with your site otherwise i use irctc.co.in) but i couldn't as the payment was not matured due to network. The very next moment i received a call from [protected] from easemytrip.com office and the person guided me to book ticket. I found that the price of tickets shown on screen were changing frequently. I saw rs.2598/- for 6th july but when i wanted to book the same, it has become rs.9168/-. Again when i tried for 7th july 2017, the ticket price has become rs.2598/- on 6th july 2017. I observed it two three times.

I tried to book ticket for 7th july 2017 and when i processed payment of rs.5196/- and i completed my all steps of payment including putting cvc, all on a sudden a caption appeared on the screen, "oops, your fare has been increased from rs.5196/- to rs.23, 214/-

And thereafter when i wanted to cancel the transaction and wanted to close the screen, nothing doing. Neither transaction cancelled nor the screen closed and i am sure it was not any fault. If i didn't noticed the hike of price, i might press continue.

Sir, i count it as a cheating and i understand that it is my duty to report it in favor of many passenger. The change of price is noticed in all the airlines while booking ticket, but it was at the time of payment where a customer can not do any thing.

Sincerely yours,
S n das

Airline ticket with pnr no:rjy9ue was booked & cancelled on 31.05.17 due to wrong date of journey.
Full amount refund was confirmed by airlines after other ticket with correct date of journey was booked.
But easemytrip has refunded only rs 1233/- on 07.06.17. After follow up, only reply i get that rs 2500/- is showing pending & we have forwarded the enquiry to the concerned department.
Can i know the reason behind such delays? This is certainly not a process delay but intentional delay.
Needful may be done immediately to refund the pending amount of rs 2500.
Regards
Sanjay kumar
[protected]

I attempted to purchase a ticket on 25th may 2017 as below:
Request number: [protected]
Payu id: [protected]
Bank reference no: [protected]
The amount of rs. 6242 was deducted and the screen froze at your payment gateway. I called up your customer care. It took me more than an hour to explain everything and the representative promised that i would get the amount refunded in 24 hours. This never happened.
I called on 5th june, and your representative raised an action:
Request number: [protected]
Payu id: [protected]
Bank reference no:[protected] she explained, and also sent a mail promising the amount will be refunded in 72 hours. The refund has not yet happened.

I have already spent more than 3 hours calling you on your landline number, and no-one has a clue about what is going on

On 12 may 17, i tried to book two flight tickets from chennai to male. But after my transaction the web page showed error and tickets weren't booked. I raised a complaint to sbi for refund, but they said that transaction was successful and the money have transferred to easemytrip. Till now i didn't get any response from easemytrip regarding my transaction. Neither the flight tickets were booked nor the money have been credited. I tried calling the customer care, but they didn't pick my call. Pl do check and refund my money.
Transaction detail :
Id : igabhizvw8
Money : 16346
Date : 12 may 2017

I booked my air tickets via ease my trip for aircosta airlines on feb 10th 2017.
Booking id - bet[protected]
Airline pnr: 02st75
Ahmedabd to bangalore
When i found out about airline troubled i called aircosta on march 7th to process cancellation. At that time airline was still operational and they confirmed that they processed the full refund and will be credited within 48 hours.
I raised cancellation request with easemytrip on mar 10th.
Got confirmation on mar 10th that cancellation was processed transaction id[protected] cancellation executive name:rashmi devrani
Got confrimation on mar 15th that amount 1700/- (Out of 6000/-) was successfully processed. Booking cancellation request number - 99198 refund reference number - emtcrn/157758/2016-17.
Since then it is already 3 months i have sent several emails and called many time for 1700/- as well as rest of the amount. I have still not received anything.

We canceled our flight 15 (April 28) days before the scheduled travel (May 15 and may 19) from chennai to goa and return back to chennai. We are shocked to see the refund amount as not even 8% of the actual amount being paid. We did cancellation for 5 members initially and recieved the amount as rs.3850 and later cancelled the single passenger out of the boooking id. For the second cancellation i recieved the same cancellation request number and the refend reference number as 0. Also the refund made for that cancelled was rs 0. Apart from rs 250 for cancellation fee, we know that there will b penality by the airlines for cancellation. But this much deduction as penality is not fair. So kindly clarify regarding this issue over the phone or by mail as soon as possible.
The ticket cost is 26000
Booking id - bet[protected]
Cancellation request number - 109454
Refund reference number as emtcrn/28894/2017-18

Hi,
I am a regular customer of easemytrip.com and do frequent bookings and it is nice but today came across a strange technical issue from easemytrip.com.
I booked a return ticket under booking number BET[protected] from Delhi to Srinagar on 13th May 2017 and return ticket Srinagar to Delhi on 21st may 2017. After completion of the transaction I noticed that the ticket generated shows vice versa information means it shows booking from Srinagar to Delhi on 13th May and Delhi to Srinagar on 21st which is completely wrong. For a second I thought may be I did a mistake while booking but then I discussed the matter with some of my friends and relatives and guess what they had come across the similar issues. The other booking number is BET[protected] and other tickets PNR is LN7BNN.
All three bookings/transactions are done today on 11/05/2017 and with time frame of couple of hours.

On discussing the matter with customer support they lied by saying we dropped an email to technical team to verify the
Request you to look into the matter urgently.

Regards

Before 4 days i have booked 2 flight tickets through www.easemytrip.com pf air asia.
On the date of departure i have got a massage from air asia that flight has been cancelled.
Then i have tried to contact air asia executives through customer care no. But after 10 call (On all calls put on hold) they have not attended my call.
Then i have decided to to contact my sellers to whom i have paid money.
They have not send any message or calls for cancellation of flight, but this was their duties to inform passengers for this unsuspected situation.
Then i decide to call their customer care no. More then 20 time in each numbers which published in their website.
They have also not attend my calls.
Then i find a whats app no.[protected] for grievances and messaged but in some time any person became online seen my message but keep silent and not replied.
I was helpless as no body is willing to assist me as air asia or easemytrip.com.
Then i have sent a mail in id [protected]@easemytrip.com about non attending call as well whatsapp and thus i am feeling that i have cheated by both air asia & easemytrip.com.
I have putted in a big loss of rs.20, 000 due to their act as lost appointment o[censored]s embassy, hotel booking amount and another tickets purchase in very high price.
I can say in single line for both (Air asia & easemytrip.com) as a big cheater and misusing consumers rights, money and time after taking online money in advance.

It is very shameful.

I booked two tickets through easemytrip.com website on jan 13, 2017. Ticket was from varanasi to mumbai of march 19, 2016 for the two passengers:
1. Ankita sinha
2. Pran prasoon
Due to change in plan, we cancelled one ticket of my husband (Mr. Pran prasoon) on feb 14, 2017 through call. Based on the cancellation, i received revised ticket from easemytrip. Revised ticket clearly mentioned that my ticket was confirmed and my husband’s ticket (Pran prasoon) was cancelled. On the day of travel, march 19, 2017 i reached varanasi airport with my confirmed ticket. Spice jet officer on reaching check-in desk told me that my ticket was cancelled by easemytrip. I explained them that only one ticket was cancelled and my ticket is confirmed. I also showed them ticket/email/easemytrip website. I was standing at spice jet counter for an hour from 5pm to 5.30pm at varanasi airport as they confirmed that my pnr was cancelled. At the same moment, i called easemytrip to resolve the issue.
After trying many times i reached them through call. Their executive confirmed that my pnr was cancelled by easemytrip and asked me if they can book my tickets for other day. I had professional commitments to reach mumbai on 19th march, 2017 so that i can join my office on march 20, 2017. He asked me to check with spice jet and tell him cost of ticket if booked at the moment. I check and he confirmed that it is around rs. 20, 000. He told me clearly that book the ticket now as they had some problem and they will reimburse the ticket cost. He told me that send us an email along with the new ticket and my new ticket amount will be reimbursed by easemytrip. But till now i have not received any confirmation on email. It was trauma for me to handle such situation as flight boarding was closing around 6.15 pm and at 6 pm i was told to purchase new ticket. I had to go through lot of problems at the airport because of easemytrip. I was not carrying sufficient cash at the airport as obviously i was not aware that i will have to purchase ticket at rs. 20, 285. I was traveling alone and had to call people who were going back home to lend me money. I was mentally tortured at the airport as i had to borrow cash to purchase new ticket. I ran through the airport to purchase the ticket and after security check, i immediately send easemytrip an email to initiate reimbursement for the same as the amount was huge for me to pay.
Even after several emails/reminders and phone calls, my issue is not resolved and my reimbursement is not processed. Every day since march 20, 2017 i regularly call and send emails to easmytrip, they are not responding to my emails. When i called, one of easemytrp executive ms. Vidya told me that their manager mr. Jayant is looking into the issue and he will revert to my emails. Till date, i have not received any mail. Also, when i called again, my call was kept on hold for hours and then disconnected. When i was telling them that they cannot treat me like this, they kept my phone on mute. Now after trying all the ways possible, i am writing to your for justice. My original ticket was already for rs. 7372 and then again i had to buy new ticket for rs. 20, 285. Above this ticket cost, i am mentally tortured and strained. I am requesting you to kindly go redress my complaint for the claim amount rs. 1 lakh which is for the amount i have suffered as well as the torture i am going through in last 22 days.
My claim amount is:
Ticket cost: 20, 285
Interest: 20, 285*7%*till date
Mental harassment: 50, 000
Total claim amount: interest + 70, 285

On march 19, 2016 ease my trip representative directed me to purchase new ticket which will be refunded by the company as it is their mistake but now they have stopped responding to my emails.

On 11th april 2017 i have booked a ticket online via easmytrip.com from ahmedabad to goa date of journey being 19/5/2017 by indigo (India) flight
I received a ticket saying booking pending although the amount of rs.17091/- was deducted.
On query via e-mail (Since telephone was not accessible) for the ticket status easemytrip.com replied "the following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be refunded automatically." further they promised maximum 72 hours to get the amount credited.
But till date i have not received the refund amount.

Hi, i booked a flight ticket through easemytrip.com. I missed the flight. So i requested them for the refund. They did not issue my refund saying some technical delay even after one month. Till now i didn’t get any proper confirmation of refund from them. I deeply disappointed by their response.

Booking details
Passenger : mr. Kailas ps
Sector :cok-bom
Status :confirmed
Gds pnr :52plqo
Airlines pnr: mvfrve
Ticket no :[protected]/1/1
Jet airways: 9w-825
Date: sun-26feb2017
Total fare: rs. 2808.00
Email: [protected]@gmail.com
Confirmation no. Bet[protected]
Booking date: wed, 18 jan 2017
Agent : easemytrip.com

On 12th March 2017 I have booked a ticket online via EasMyTrip.com from Gauhati to Bangalore, date of journey being 14/3/2017 by Air Asia(India) Flight 1983.
I received a ticket saying booking pending although the amount of Rs.5498/- was deducted.
On query via e-mail (since telephone was not accessible) for the ticket status EaseMyTrip.com replied "The following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be Refunded automatically. " Further they promised maximum 72 hours to get the amount credited.
But till date the amount has been credited to my bank account.

Hi
I did an online booking from bangalore to delhi via bhuwaneswar from EASEMYTRIP.COM they deducted the money of Rs 9, 327 from my account but after one hour they cancelled it. The reason they told me on phone (when the customer care executive called me that it was due to link down) and then they sent me a mail that it was due to seat unavailibilty. I requested them to book another fight for me and i am ready to pay whatever the fare difference is but they refused. As i was having an Exam on February 9, 2017 but beacuse of this i will have to miss it now and waste my one more year as they are not refunding the money instantly nor they are letting me use this money for an other ticket.

If a person cancels a flight they have all the right to deducted Rs 2250 approx with Rs 250 as their charges and this is clearly mentioned on there website before making the booking what about if the reverse happens.I only asked them that which point of your policy has this on your website but they didn't replied.

They told me all the policies after the payment but what about telling the customer before making the payment as the same way the write about the cancellation charges.

I asked them what about my "Loss" there was no geninune reply from them as i also aked about there poilcy that tell me where it is mentioned on there site.

I am hereby attaching all the mails also.

I write to you requesting your support in cancelling the attached ticket without charges. As you would acknowledge I am booked for the same journey on the same flight & this booking is purely an outcome of technical issue.

I was keen to book the said ticket & I was trying for the same. While I made the payment there was no confirmation from the service portal or the bank & hence the second ticket was booked.

In total 2 tickets got booked for me on the same airline at the same time.I have been continuously requesting & asking your helpline team but to no avail. I again urge you to cancel my ticket without charges. I underrate that the issue would’ve caused undue discomfort to your airline as well but I cannot be facing a financial loss for no fault of mine from such a reputed airline & group.

Please seek an exceptional approval for me to cancel the bookings without deductions .I am feeling cheated & it’s very disappointing to hear from your helpline team who in turn guided me to your office.
Please call me should you feel you need more inputs or the exact flow of events to help you on the subject.

A quick response will be highly appreciated.

I booked my ticket through easemytrip.com with airline PNR as MNPBCR. I had cancelled my ticket before the scheduled date of the flight departure as I was told by one of the Jet Airways customer care executive that I will get the full refund while cancelling the ticket as the timings of the flight had been rescheduled. But till now ease my trip has not given me the same. Its going to be around 3 months now. Please help!!

On 22nd January 2017, after trying to book the ticket for the first time from the easemytrip app, when I did not receive any confirmation, I made several calls to easemytrip customer care number. I guess 4 calls but I have recorded 3 of them. In all the 3 calls I made it very very clear that I did not receive any mail from their end. On the last call of that day that I made (for which the audio recorded time is of 4:52) to easemytrip, , their representative Ms. Sonal Arora made it very clear to me that my transaction was failed and I will be getting my money back in 3 days and I can try for a new booking. I have the recording of these statements coming from her and the exact words were as follows:

Sonal: Sir, yeh booking toh aapki fail ho chuki hai, joh apka amount yeh joh debit hua yeh apke account me credit ho jayega automatically three days me and aap dusri flight booking try kar sakte hain
Radeesh: Toh yeh mam, mere pass itne paise hai nahi account me, main kya karu
Sonal: Sir dekhiye, agar main aaj bhi aapka process karti hu toh three days more lag jayenge aapka refund process hone me
Radeesh: Arre yaar
Sonal: Normal 3-4 days hamari taraf se lagenge and sir bankwale time lenge 2-3 days ka
Radeesh: How is it making my trip easy then?

The last words that I heard from an easemytrip representative on that day were as mentioned above. And before this call there was no email in my account. So any sane individual will never check their email account expecting an email for a transaction that was assured to him as cancelled. Hence, I really do not see the point of Ms Sonal Arora and Mr. Ankur Yadav (Floor Manager) blaming me for not checking the email on time

It was an error from easemytrip’s side and I am being told that they can only give me 50% of the amount and the rest 50% which is more than 5000/- Rs. Have to be taken up by me.

I tried my best to know the status and only after being told that the transaction was failed, I stopped my efforts. So why are they refusing to pay me my money. They never even called me once to tell me otherwise. They did not ask me to wait they just clearly said it was failed so where is my fault.

Dear sir/madam,
I had booked 3 tickets to Chandigarh on 12th January and due to unfortunate reasons I was bound to cancel the tickets. When I had cancelled the tickets there was no cancellation charges as in the screen shot attached. If Indigo doesn't apply any cancellation charges why is there such a big deduction while refunding the same.
Officially you are supposed to deduct Rs. 250 per ticket then why is the deduction so high.
Please give me a valid explanation for the same and if it's deducted more please refund the rest of the amount asap.

Hi,
We tried to book Flight ticket from Goa to Hyderabad on mar 9th, at the transaction time web page dint show up properly as ticket is confirmed and also we dint get any confirmation message to mobile number or mail id.(We tried calling ease my trip customer care people but none are reachable, how many times we tried also nobody picked the call. customer care is horrible)
We thought ticket is not confirmed and we booked another ticket from goa to Hyderabad for the same, now our money dint get refunded easemytrip people are not helping to cancel the older ticket for which we dint get any confirmation message

Earlier we booked 2 tickes using easemytrip, we got ticket confirmation messages to both mobile and mail id,

I was suppose to travel by Indigo Airlines but the flight and sector for my DEL-NAG sector got cancelled for which I am eligible for full refund and same was honestly done by Indigo Airlines and same has been confirmed by them in writtern but Easemytrip want to make money out of that as well so they told me that they will refund me only half of the amount and said that Indigo has not approved for full refund.Since then with the proof I am writing them mails and after many telephonic calls they are not responding.
Please look into the matter and process the FULL REFUND asap.

Sr No. Passenger Name PNR AIRline Amount refund
1 AISHWARYA SAXENA D5SNWY INDIGO 1778
2 UTKARSH SHETH O94GFP INDIGO 1979
3 UTKARSH SHETH FD444A INDIGO 1930
5687