EaseMyTrip.com Complaints & Reviews

I have made a request to cancel the above booking on the day of departure of flight i. E. On[protected] but to no avail i was asked to contact airlines instead... Because of serious medical issues with the passenger travelling... On contacting the airline with medical issues prescription and hospital admission records the airline admitted for a full refund of fare with a goodwill gesture mail.. But of no use because i was refunded rs.330 by easemytrip.com

Had one of the worst experience ever with this website EaseMyTrip - Flights, Hotels and Bus

They have a very simple rule of showing the lowest fares on their website. Once you go through the booking process and your money gets deducted from your bank account or any of their payment method the next page shows is - the booking is pending and is in process. You might think this should take a minute and your booking would get confirmed in a minute or so. But SURELY NOT. Thats what they do. A FRAUD. Once you pay for the trip (mine was hotel booking) they would keep your booking on hold. After which I contacted their customer care person Mr. Ashish. The response was that at that very second when I made my booking the hotel got sold out. (LOL for this). and if I still wanted to continue with my booking I would need to pay INR 1500 more asap or else the room of that category would also get sold out as there was only 1 available according to him. For a second I thought this might be possible but then i contacted that concerned hotel for inquiry on the availability. To which the hotel reservation dept said they had more than 25 rooms empty at that point of time. So I again got back to Mr. Ashish and told him to take the concerned hotel into conference which initially he resisted but eventually after arguing about why not he agreed to and did so. Now listening to this room availability Mr. Ashish told me to get back to me in a while. After which I requested him to let me talk to his senior on the same, as this was clear fraud/loot that they were doing. Then came Mr.Mohammad Zubair, a senior executive (I guess). By this time I had got the idea about their looting process and very clearly i mentioned about the same to Mr. Zubair. I also mentioned that the very same process of looting money had been reviewed about them which I came across on reviews from their customers on http://quora.com after i googled for reviews of EaseMyTrip - Flights, Hotels and Bus. Afte this Mr. Zubair agreed to refund my money which I highly doubt they would be doing so. I was very clear to him about the options he has - either make my booking or else this goes to legal complaint and all. Once this all got settled in with Mr. Zubair he agreed to make the booking for me.

Yes eventually I did get the booking done but this is what they are upto. Looting & doing Fraud with their customers. I highly recommend to pay a little more on other trusted websites than getting into the trap of fradulent ones like - easemytrip .com

I had Go-air flight from Mumbai to Bhubaneshwar and i called up the customer care to confirm whether it will take up from domestic airport or international airport. The information provided to me was "international airport". When i reached international airport i got to know that GO-AIR flight takes off from domestic airport. I rushed to domestic at the peak hours.

I had already lodged a complaint regarding this but nobody bothers to reply. There no value of our time, energy and money to these companies and their people.

I am a regular traveller who books ticket through easemy trip most of the times.Its one the worst experience I have had from customer care of easemytrip. I called the customer care no: [protected] on 01.07.2018. I got the information that the flight of Go-Air will depart from international airport. But it was actually from domestic airport. How can the executives provide wrong information to customers..Dont you value our time, money, energy?? Luckily I reached airport at the peak time and the team allowed to check in.. If I would have missed my flight who would be responsible for that??

I booked a flight sg-122.

Emt did not show anywhere it was hand baggage only fare. I have taken screenshot before booking also and after booking also.

It never showed anything about hand baggage fare. Once i booked the ticket and on confirmation it shows only hand baggage fare. It is same price same day same time same flight.

Don't know whose issue it was but the site does not show anything if it was hand baggage fare. It is their mistake they should refund me the amount which will be charged for extra luggage or just make my ticket normal check in baggage of 15 kgs.

Booking id emt48065418

I booked two tickets of Indigo in Nov 2017 which Icancelled on 8th Jan 2018. As per the answer to my email of enquiry to Indigo, Indigo had refunded the amount to the account of Easy Trip Planners, the travel agency I used to book the ticket. But Easy Trip Planners have not credited the money yet to the credit card I used at the time of booking. So if they will not give me the refund I will be compelled to go to the consumer forum as the money belong to an all India insurance employee fedaration NFIFWI. We need it immediately as it is our annual meeting very soon and its already more than 5 months.

Respected sir, i'm trying to book flights tickets from manipur to guwahati this morning 22jun 2018 (07:05am). I'm booking the flight scheduled at 12:10 hrs on 22jul2018but after transaction completed the flight time shows at 1345hrs on 22jul 2018. How does it change schedule time.
Sir, please check my matter, i want to travel at 12:10hrs on 22jul2018.

Refund not made my name is virender kumar arora
I had got booked a ticket against ticking reference no emt44286336 on 24th of april 18 and got cancelled due to acute personnel problem against ticket id no.2331759 on 9th may 18 which was acknowledged by easymy trip. Finally i got the confirmation related to refund of amount on 12th may 18. The ticket was from delhi to manila via bankok for thai airways and paid inr 34095. To my surprise even after almost 30 days they have not made any refund against the cancellation and when ever i tried to contact them, they gave only one reply that refund is held up due to technical error and will be made in 10 working days. The same day i had cancelled a another domestic ticket on make my trip.com, and they processed the refund within two days. It is really a nightmare to book and cancel a ticket on easemy trip. This will be my last booking on this site and i will never advise anyone to use this website for ticket booking as there service is very very poor. For 1 refund i am forced to call them 20 times during 8-10 days. Still they have not done anything. No proper response. Henceforth will not book in this web site

I booked a ticket from minneapolis to san francisco on 19th may 2018. Traveler name naveen kishan manshani. Date of travel 16 june 2018.

I have called the customer care 5 times. Last time i called the customer care executive was ritika and before that it was hamzaa.

It’s been almost two weeks but i have still not received the ticket number.

The complainant had booked two air tickets from lucknow to pune. First booking no. Emt45982866, pnr no. Khup2k (Indigo) on 18/05/2018 in the names of madhumita kar & vidushi kar and second booking no. Emt45985002 pnr no. Khfu9n (Indigo) in the name of ashok kumar kar.
The said bookings were cancelled on 19/05/2018 as the travel plan was cancelled.
The refund amounts have not yet been credited to customers bank account.
The indigo airlines has informed that refund has been sent to trvel agency portal account. The said tickets were booked through your portal.
So, please inform the status of refund and let us know how long will it take to get the refund in our account.

On 25th of may i was about to make two tickets from hyderabad to chennai on 28th may..
While i was making my ticket after giving card details after proceeding. It was showing that payment method invalid.. Again i tried again after paying it showed the same... I did three times.. Every three times it was showing that payment method invalid... After sometym when i checked my account 15000 rs was deducted for three tickets.. Than i called easemytrip customer care.. They said that all the three tickets was confirmed...
Now i am suffering.. Because i only needed 1tickets for 2.. But they confirmed three tickets... If my first ticket would show me confirmed while will i try second tym and third tym... So sir kindly make me refund as much as possible. Because it is easemytrips mistake not mine...
My 2 tickets pnr i m giving here which you confirmed... And i dont needed...
1st ticket pnr : l6pzhs (Booking id: emt[protected]
2nd ticket pnr: xgthhd (Booking id: emt[protected]

Contact no :- [protected]

Hello sir/madam,
I took 10 tickets from goa to bangalore,
In that i need to change the flight time instead of 7.50 to 19.00. Please kindly change the flight time asper my request.
My flight booking date 16/1/19 time 7.50.
But i need flight time after 17.00. This is for my request.
Kindly change the flight ticket as my convenient.
Regards,
Soundararajan.

I have booked the ticket on 16th may, 2018. Money has been reduced from my card but the details of my ticket had not been received till yet. It shows transiction is not complete. My transiction id is transaction id: emtint[protected]. Please refund me as soon as possible. My ticket is not booked. I got an mail showing that your transaction is incomplete

Hi,
I have shared the message of deducted amount, i have shared the audio conversation between myself and bank executive, both proofs that payment dedicated and i have paid to ease my trip, payment not made to any other gateway. Payment done on 07 may 2018.

I have booked tickets from bhubaneswar to kolkata, payment done but tickets not received, details given below:-

Airline air asia
Booking date 03 june 2018
Time 6:15 pm
Kapil bhartiya
Shalini bajpai
Aditi bajpai

Paid through hdfc credit card ending with 6025 and received below message from bank

(Dear hdfc bank cardmember, your transaction for rs.6420.00 at ease my trip new delhi ind is converted to emi for 009mths @ 14.00% p. A. With pf rs.0.00 on[protected].. Emi amt is exclusive of gst.)

My mail ids are:-
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com

Contact numbers are:-
[protected]
[protected]

I want complete details regarding this transaction urgently. Why you have taken payment but tickets not shared yet?

In attached message from bank it's clearly mentioned that payment done to ease my trip only.

Please share solution, take it as high priority, and do not close ticket without any solution

I have booked my tickets on 29th april'18 roundtrip agartala to delhi for 16th may'18 & 27th may'18, id is emt44583282. That day ticket for roundtrip costing was rs. 7700/- appx for 1 adult (Agt to del rs.3571/- and from del to agt rs 4130/-) but for 6 adults, 1 kid & 1 infant they charged rs 60523/- in total. Though i bought 16 (Sixteen) tickets i didn't crosscheck with individual rates. But after getting break up i saw they have charged rs 4718/- for 1 adult on delhi-agartala flight. Whereas if i book a ticket today even i. E on 05/05/2018, the same flight costs rs 4202/- inclusive all tax. When i called up easemytrip cc they said they cant help for the payment related issue and to speak with airlines. I want my that extra deducted money back. I have booked so many tickets from this site but never get this kind of service.

I booked three tickets but the money was deducted of four tickets.what shall I do?My flight is of 6 may (goa to delhi) amounting 2999 each. Whom should i contact to approach and resolve this? I have made payment through UBI debit card. My passbook shows deduction of 4 tickets price instead of three...
Initially when I was booking my tickets, ticket was not confirm and payment was not done but when I booked again it confirm only once but deduct two times from my account ...

Pls just suggest me ... How I get my deducted money and when I will get it .

Hi,

My husband tried booking ticket from Bangalore to Kolkata. While making the payment, it flashed a message that the price has increased do you want to continue. He discarded the transaction however he got a message that any has been debited.
He tried calling the customer care but the queue was busy. In the meanwhile after 10 minutes he booked ticket from another website.

After booking he got ticket from easemytrip.

He tried contacting the customer care again and they told me that they can't do much.

It was definitely not my husband fault, it was their system failure so easemytrip should reimburse.

Please help us, as we tried requesting them but they are saying Airline needs to cancel and they can't refund the money.

Regards,
Jurmin.[protected]@gmail.com

I have booked bus ticket from ease my trip.com
Booking i d is emt40702053 and emt40702628
Tickets from mumbai to banglore and banglore to mumbai
Which later on i have cancelled due to personal reason
The wed site states i[censored] cancell ticket before 48 hour of travelling they charge only rs 125 as cancellation fees
And i have cancelled my 4 days before d journey but the refund i got is only 50 of my booking amount
I have called maximum time at coustermer care also droped mail to them but didnt got a satisfactry reply

Hi dear
I have booked my ticket vmmvbo in december for travelling 9january from delhi to chandigarh at 5.55 first flight. I got mail 2 times rescheduled my flight that does not suited me. I requested to cancell my booking and refund my money in first week of january and got mail on 11january that my refund has been processed without any penalties and will be in my account with in one month. Same process heppened 3times money never refunded. Still waiting for my full refund. My credit card is now changed, new credit card number [protected]
My names asha rani dang
Ph no[protected]
Email [protected]@gmail.com
Looking forward to hear from you and sort out refund.
Regards
Asha

Hi team,

I booked my tickets on easemytrip with booking id emt32949811 and today i was forced by indogo to cancel my kids ticket and made me purchase new tickets costing 9000rs and said my kid was more than 2 years at time of travel and not infant. When i booked on your site it asked me if my kid was below 2 years and i selected yes as he was 1 year 9 months old when booked ticket and your site did not mention if it should be at time of travel or at time of booking which was misleading from your side and led to 9k unnecessary expense and mental stress. Why did the site not give any info on infants that they should be 2 years at time of travel and why don't they have dob selection field instead of 0-2 years selection.