EaseMyTrip.com Complaints & Reviews

Address: New Delhi, Delhi, 110015

Website: Airline booking

Hi
I did an online booking from bangalore to delhi via bhuwaneswar from EASEMYTRIP.COM they deducted the money of Rs 9, 327 from my account but after one hour they cancelled it. The reason they told me on phone (when the customer care executive called me that it was due to link down) and then they sent me a mail that it was due to seat unavailibilty. I requested them to book another fight for me and i am ready to pay whatever the fare difference is but they refused. As i was having an Exam on February 9, 2017 but beacuse of this i will have to miss it now and waste my one more year as they are not refunding the money instantly nor they are letting me use this money for an other ticket.

If a person cancels a flight they have all the right to deducted Rs 2250 approx with Rs 250 as their charges and this is clearly mentioned on there website before making the booking what about if the reverse happens.I only asked them that which point of your policy has this on your website but they didn't replied.

They told me all the policies after the payment but what about telling the customer before making the payment as the same way the write about the cancellation charges.

I asked them what about my "Loss" there was no geninune reply from them as i also aked about there poilcy that tell me where it is mentioned on there site.

I am hereby attaching all the mails also.

+9 photos

Dec 8, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: 560095

Website: www.easemytrip.com

I write to you requesting your support in cancelling the attached ticket without charges. As you would acknowledge I am booked for the same journey on the same flight & this booking is purely an outcome of technical issue.

I was keen to book the said ticket & I was trying for the same. While I made the payment there was no confirmation from the service portal or the bank & hence the second ticket was booked.

In total 2 tickets got booked for me on the same airline at the same time.I have been continuously requesting & asking your helpline team but to no avail. I again urge you to cancel my ticket without charges. I underrate that the issue would’ve caused undue discomfort to your airline as well but I cannot be facing a financial loss for no fault of mine from such a reputed airline & group.

Please seek an exceptional approval for me to cancel the bookings without deductions .I am feeling cheated & it’s very disappointing to hear from your helpline team who in turn guided me to your office.
Please call me should you feel you need more inputs or the exact flow of events to help you on the subject.

A quick response will be highly appreciated.

Apr 9, 2017

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

EaseMyTrip.com Customer Care's response Dear Sir/Mam

Greetings from Ease My Trip !!!

We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

While booking the ticket, the payment not been done without providing the OTP password .

If you had pay the payment from your end, so your tickets had been issued you can confirm with us before issuance the another ticket

Your ticket copy already delivered at your email id also .

So there is no issue from our end, as you already cancelled your ticket and we had charged penalty as per cancellation policy.

For your reference kindly find the screen shot as we already sent mail to your mail id.

EaseMyTrip.com Mail Support Trip <[protected]@easemytrip.com>
Booking Confirmation
[protected]@easemytrip.com <[protected]@easemytrip.com> Thu, Feb 16, 2017 at 5:08 PM
To: [protected]@gmail.com
Cc: [protected]@easemytrip.com
Booking ID - BET[protected]
Booking Date - Thu16 Feb 2017
Issuing Time - 17:04
Outbound Flight Details
UK
898 Bangalore 20:10
Sat-01Apr2017

02h 30m Kolkata 22:40
Sat-01Apr2017

Title Passenger Name Status GDS PNR Airlines PNR Ticket Number Basic Fare Taxes Total Fare Baggage Weight
Miss Neha Biyala Confirm BDMGKY 36SPLK [protected]/1/1 2786.00 851.00 3637.00 15.00 KG
Inbound Flight Details
UK
843 Kolkata 07:05
Sun-09Apr2017
02h 25m Bangalore 09:30
Sun-09Apr2017
Title Passenger Name Status GDS PNR Airlines PNR Ticket Number Basic Fare Taxes Total Fare Baggage Weight
Miss Neha Biyala Confirm BDJ1R4 36SPQZ [protected]/1/2 2361.00 993.00 3354.00 15.00 KG
Fare Details
Basic Fare 5147.00
Taxes & Other Charges 1844.00
Discount (-) 0.00
Insurance Fee: 0

Total Fare 6991.00
Terms & Conditions
Cancellation Policy for Flight UK
Before Departure :
Cancellation Service Fee. -
Date change penalty applicable before departure. - as per airline rules
Cancellation penalty applicable before departure. - as per airline rules
Baggage allowance for Adult - as per airline rules
Baggage allowance for Child -as per airline rules
After Departure:
No change or cancellation permitted
Changes/cancellations are subject to 04 hr prior to flight departure
If you are booking a special discounted return fare then both flights have to be cancelled/changed together
Airline Contact Information
UK
+[protected]
Please reference the Airline PNR Number when communicating with the airline regarding this booking.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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I booked my ticket through easemytrip.com with airline PNR as MNPBCR. I had cancelled my ticket before the scheduled date of the flight departure as I was told by one of the Jet Airways customer care executive that I will get the full refund while cancelling the ticket as the timings of the flight had been rescheduled. But till now ease my trip has not given me the same. Its going to be around 3 months now. Please help!!

Dec 7, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Apr 01, 2017

SUDEEP BAGADI's response Sir he Ticket December 8 2016 me pay tm fear a Kya that krupaya paise 're found Karna

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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S

SUDEEP BAGADI

from Guwahati, Assam

Apr 7, 2017

Sir Trivendram to bangloru flight booking as on 8 dec 2016 and flighflight is cancel
And booking no LIZ62B name :- Rabindran a please refund this amount
Thank you

Reply

EaseMyTrip.com Customer Care's response, Nov 6, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

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Address: 110092

Website: easemytrip.com

On 22nd January 2017, after trying to book the ticket for the first time from the easemytrip app, when I did not receive any confirmation, I made several calls to easemytrip customer care number. I guess 4 calls but I have recorded 3 of them. In all the 3 calls I made it very very clear that I did not receive any mail from their end. On the last call of that day that I made (for which the audio recorded time is of 4:52) to easemytrip, , their representative Ms. Sonal Arora made it very clear to me that my transaction was failed and I will be getting my money back in 3 days and I can try for a new booking. I have the recording of these statements coming from her and the exact words were as follows:

Sonal: Sir, yeh booking toh aapki fail ho chuki hai, joh apka amount yeh joh debit hua yeh apke account me credit ho jayega automatically three days me and aap dusri flight booking try kar sakte hain
Radeesh: Toh yeh mam, mere pass itne paise hai nahi account me, main kya karu
Sonal: Sir dekhiye, agar main aaj bhi aapka process karti hu toh three days more lag jayenge aapka refund process hone me
Radeesh: Arre yaar
Sonal: Normal 3-4 days hamari taraf se lagenge and sir bankwale time lenge 2-3 days ka
Radeesh: How is it making my trip easy then?

The last words that I heard from an easemytrip representative on that day were as mentioned above. And before this call there was no email in my account. So any sane individual will never check their email account expecting an email for a transaction that was assured to him as cancelled. Hence, I really do not see the point of Ms Sonal Arora and Mr. Ankur Yadav (Floor Manager) blaming me for not checking the email on time

It was an error from easemytrip’s side and I am being told that they can only give me 50% of the amount and the rest 50% which is more than 5000/- Rs. Have to be taken up by me.

I tried my best to know the status and only after being told that the transaction was failed, I stopped my efforts. So why are they refusing to pay me my money. They never even called me once to tell me otherwise. They did not ask me to wait they just clearly said it was failed so where is my fault.

Dec 19, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Radeesh,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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banduk19

Jun 9, 2017

Hello, I am facing the same problem. On top of that, I did manage to call them up and they have set me on a wild goose chase for more than 17 days. I am planning to move consumer court. The only trouble is that my amount Rs 6242 is too small for them to even flinch. I am trying to liaise with other people who have faced the same difficulty with easemytrip. Please find my email id below and contact me so that we can move the consumer court together.
[protected]@rediffmail.com

Reply

EaseMyTrip.com Customer Care's response, Nov 6, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

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Address: Mumbai City, Maharashtra, 400079

Website: Easemytrip

Dear sir/madam,
I had booked 3 tickets to Chandigarh on 12th January and due to unfortunate reasons I was bound to cancel the tickets. When I had cancelled the tickets there was no cancellation charges as in the screen shot attached. If Indigo doesn't apply any cancellation charges why is there such a big deduction while refunding the same.
Officially you are supposed to deduct Rs. 250 per ticket then why is the deduction so high.
Please give me a valid explanation for the same and if it's deducted more please refund the rest of the amount asap.

+1 photos

Dec 8, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: 110092

Website: Easemytrip.com

Hi,
We tried to book Flight ticket from Goa to Hyderabad on mar 9th, at the transaction time web page dint show up properly as ticket is confirmed and also we dint get any confirmation message to mobile number or mail id.(We tried calling ease my trip customer care people but none are reachable, how many times we tried also nobody picked the call. customer care is horrible)
We thought ticket is not confirmed and we booked another ticket from goa to Hyderabad for the same, now our money dint get refunded easemytrip people are not helping to cancel the older ticket for which we dint get any confirmation message

Earlier we booked 2 tickes using easemytrip, we got ticket confirmation messages to both mobile and mail id,

Feb 17, 2017

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

EaseMyTrip.com Customer Care's response Dear Sir/Mam

Greetings From Ease My Trip !!!

We would like to inform you that, we are unable to retrieve your booking Kindly provide the Bank Transaction Detail or screen shot of your transactions to verify the payment and your booking.

We are requested to you, kindly provide us the proper detail like, passenger name, traveling sector & flight name with flight number.

So that we can check and revert you according.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: Nagpur, Maharashtra, 440001

Website: easemytrip.com

I was suppose to travel by Indigo Airlines but the flight and sector for my DEL-NAG sector got cancelled for which I am eligible for full refund and same was honestly done by Indigo Airlines and same has been confirmed by them in writtern but Easemytrip want to make money out of that as well so they told me that they will refund me only half of the amount and said that Indigo has not approved for full refund.Since then with the proof I am writing them mails and after many telephonic calls they are not responding.
Please look into the matter and process the FULL REFUND asap.

Sr No. Passenger Name PNR AIRline Amount refund
1 AISHWARYA SAXENA D5SNWY INDIGO 1778
2 UTKARSH SHETH O94GFP INDIGO 1979
3 UTKARSH SHETH FD444A INDIGO 1930
5687

Dec 11, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Jeevaparthiban

from Jayamkondacholapuram, Tamil Nadu

Jan 30, 2017

I'm jeeva and I bought a ticket through Paytm, on January 23rd at 7:35pm flight in Air India, but I didn't get my visa so, I want cancel my ticket,
I give my details on below

Name - Jeeva parthiban
DOB - 15/03/1996
Company - Air India
Mon, 23 January 2017
Time - 7:35 pm
Flight no - AI - 905
PNR - YTCZZ
TICKET NO[protected]

Reply

EaseMyTrip.com Customer Care's response, Nov 6, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

B

balwantrana1967

from Amritsar, Punjab

Feb 28, 2017

SIR,
I, Balwant singh rana had cancelled the flight on 2 feb, 2017...my flight details are given below :

Name :Balwant singh rana
PNR:UEW34U
DATE:4 FEB, 2017
flight no:sg455
mobile :[protected]
email id:, [protected]@gmail.com
Please refund the money, as soon as possible

Reply

EaseMyTrip.com Customer Care's response, Nov 6, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

A

Amit_Singh_Chauhan

from Gurgaon, Haryana

Nov 15, 2019

Dear Sir,

I'm Amit Singh, I booked 2 Bus Tickets on last 21st Oct. For Delhi to Rishikesh, but I didn't get any details about the bus from #easemytrip. Finally I decided to call customer care but they gave two contact numbers, who had not any information about the easemytrip.

Now they are not refunding me, because of their bus operator isn't responding them. If he will not respond to them they will not be able to refund me. (As per your Executive)

Booking ID: EMT65061755
Ticket No: ETS4B2PT219454
PNR No:[protected]

@EaseMyTrip please stop fooling peoples.

Please help me...

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Website: www.easemytrip.com

Hi,

I booked flight ticket from ranchi to bangalore for 4/01/2017 today (Pnr -
Ry2p4n).

The name of the traveler got misspelled (Snigdha jha instead of snigdha
Prakash). Can you please update the same?

I am pretty sure that it is possible from your end as i recently had similar issue with my goair flight from chicago to new delhi and it was corrected by goibibo customer care. I am unable to reach customer care from outside india.

Looking forward to your response.

Regards,
Snigdha prakash

Dec 9, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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I tried booking flight tickets on www.easemytrip.in on 30 November 2016. The transaction was successful on my end and I received a booking confirmation regarding the same. However 2 hours later, my transaction was rejected citing unavailability of seats. The refund was supposed to be automatic but after 10 days and dozens of phone calls later, i still haven't received my refund. The details are attached in the two screenshots.

Aditi Chiring
Sub-editor
Deccan Herald

+2 photos

Dec 12, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Ma'am,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

View replies

B

banduk19

Jun 9, 2017

Hello, I am facing the same problem. On top of that, I did manage to call them up and they have set me on a wild goose chase for more than 17 days. I am planning to move consumer court. The only trouble is that my amount Rs 6242 is too small for them to even flinch. I am trying to liaise with other people who have faced the same difficulty with easemytrip. Please find my email id below and contact me so that we can move the consumer court together.
[protected]@rediffmail.com

Reply

EaseMyTrip.com Customer Care's response, Nov 6, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

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Address: New Delhi, Delhi, 110008

This is to inform you that on dated 8/10/16 i was booking my air ticket from Chennai to Delhi for 12/12/16 in the name of Kartik Luthra and when I paid the amt i saw the message payment unsuccessful then I tried again and next time I saw the message payment successful then I received a msg for air ticket on the mobile no . After one month when I received my bank statement I found that on the same day 2 times payments been deducted against the ticket then I have spoken with your CCE and found that due to the technical problem two ticket been made in the same name and PNR nos been given FMALWB and GGNRRN and also payment been deducted two times .

I m you regular customer and always book my ticket through net banking...this time when your payment portal was showing wrong message of payment failure I had to do the payment again ...please check the whole process and refund my amt back of Rs. 3114/- against the ticket you have issued in first attempt and also confirm me which PNR no you are going to cancel.

Jan 2, 2017

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from Ease My Trip !!!

We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

While booking the ticket, the payment not been done without providing the OTP password .

If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

Your ticket copy already delivered at your email id also .

So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

Kindly cancel your ticket.

Verified Support

Nov 29, 2016

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from Ease My Trip !!!

We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

While booking the ticket, the payment not been done without providing the OTP password .

If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

Your ticket copy already delivered at your email id also .

So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

Kindly cancel your ticket.

Verified Support

Nov 06, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: 500039

Website: Easemytrip.com

I had applied for cancellation of ticket on the sector Delhi-Hyderabad on 25th Oct. 16. The reference id was BET[protected]. But 10 days have gone, so far they have not refunded my money back. Do not get proper response when we make a call to them. Most of the time there lines are engages or they will keep us waiyting and disconnect to avoid giving answers.

Dec 11, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: 700159

I had booked a trip for my advocate ms. sanchari sen in goair flight from delhi to patna at 5-25 pm from delhi igi airport on 19th oct 2016.
The ticket was booked through easemytrip (easemytrip ref no:bet[protected];goair pnr:ahdq48.
I received a sms on 19th oct 2016 afternoon that the flight no:g8-149 has been preponed at 16-45 hrs (please see attached screenshot).
Ms. sen reached delhi the same morning from kolkata on my business at delhi which would have had remained unfinished to get this rescheduled flight.
On my request by email and on phone, goair cancelled this reservation with assurance to refund the paid amount to my credit card account used for the booking through the agent easemytrip. they also assured to mail me in this regard.
But, although the cancellation as requested was done, as evident in the relevant page of goair, i neither received any mail or refund as yet.
My further mails to either of the above two parties couldn't yield any reply or assurance with a deadline. how long will it take for the refund amount to get credited in my credit card account used for booking?
I got no refund or postive response from either party yet.
But someone just called me from [protected] & then again from [protected] asking for all my credit and debit card details including cvv!

Nov 29, 2016

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2016

EaseMyTrip.com Customer Care's response Dear Sir,
Greetings From Ease My Trip!
We had proceed your full refund, kindly find the details pasted below:-

Original Transaction ID [protected]
Detail
Transaction Date/Time October 29, 2016 12:39:16 PM IST
Transaction ID [protected] IP Address 103.25.131.215
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID VISA
Post Date AVS Response
Transaction Amount 4, 763.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID rikant[protected]
Authorization Code 068339 STAN ID 14317
Card Number 451456******3456 Card Expiration December 1, 2018
Cardholder Name FSS Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5
UCAF 2

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: New Delhi, Delhi, 110092

Website: Easemytrip.com

Hello, here I would like to share my complaint regarding the refund of the flight which I have booked and cancelled through thus site. Though I contacted this site throught mails and phone calls. I didn't receive any response regarding the refund.
Here I would like to share my flight details:
Booking id: BET[protected]
PNR number : y0ycl
Ticket number:[protected]
Ticket id: 1134394
Thus ticket id is regarding the complaint which I've raised to easemytrip.com

Nov 24, 2016

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

Greetings From Ease My Trip!!!

We Regret the in-convenience caused to you.

We had already refunded your amount in your same account against Ref. Id. :- BET[protected]

And this amt should be credited in your a/c within next 72 working hours.

And if it is not than Kindly raise the dispute against this transaction in your card issuing bank.

Please contact with your bank for the same. Kindly find your Refund details pasted below.

Original Transaction ID [protected]
Detail
Transaction Date/Time September 28, 2016 12:07:04 PM IST
Transaction ID [protected] IP Address 103.25.131.215
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID MC
Post Date AVS Response
Transaction Amount 743.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID rikant[protected]
Authorization Code 131797 STAN ID 4577
Card Number 519619******9048 Card Expiration May 31, 2035
Cardholder Name FSS Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5
UCAF 1

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: Pune, Maharashtra, 411057

Website: paytm.com

Hello All,

Problem :: I asked to change the intial of HArsh Kumar from Ms to Miss

After several call, it is becoming terrible experience from both Jet and easemytrip.

I contacted Jetairways (Rajni & Ashish, floor supervisor) & they are saying to contact the travel agency & only travel agency can do it, for the change in Intial from Ms to Mr.
But few days back jetairways customer care personnel told me to raise a request via travel agency which I did & got below feedback from them.
Where as easemytrip.com is saying that only airline can do it.

So I am not getting any resolution to the problem rather annoyed because of such grievance cell.

Jetairways statement : Initial can be changed only through help of Contact Easemytrip.com
Easemytrip statement : "as per airline policy no changes would be allowed in the name after confirmation."

Now looping both Jetairways & Easymytrip customer care.

Needless to say pathetic customer service from both the party, I don't mind cancelling the ticket and booking other one, but for sure this experience will become word of mouth experience of people around me.
I remember having similar experience with Yatra.com but they were agile to resolve the issue rather then mocking the customer through ridiculous customer care.

Thanks & Regards
Ajay Ranjan

+2 photos

Nov 21, 2016

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

EaseMyTrip.com Customer Care's response Dear Sir/Mam,
We had already passed the remark to Airline it's up to only Airline they will allow to travel or not.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: Hyderabad, Andhra Pradesh

Website: easemytrip.com

Looks like a cheat organisation, have booked a flight from delhi to banglore, entire transaction is done and the money gets deducted from my account but the tickets aren, t booked. Tried reaching these guys at the customer service but no one takes the call at their customer service center nor do they reply to the mails at the site provided by them. Such a pathetic company. Would definitely not recommend it.

Dec 13, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: Chennai, Tamil Nadu, 603205

Dear Sir, Madam
I cancelled my ticket one month before, Still I did not get refund for the same
I keep following easemytrip customer care peoples. But, I did not get the correct reply from them.
Only one answer from them as we already deposit, contact bank

Dec 13, 2018

Complaint marked as Resolved

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: 110092

Website: www.easemytrip.com

We had booked a ticket with pnr w4u5qi spicejet from cok to hyd for 13-jul-2016. The airline cancelled that flight departure on 11-jul-2016 and eventually we did a cancellation of the flight at easemytrip. Almost 20-25 days are over and easemytrip is yet to refund the claim and everytime they put the call on hold or disconnect the call. Since there is a conscious delay from easemytrip, the money should come back to us with standard interest. The ticket was costing inr 3000+

Dec 14, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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Address: Pune, Maharashtra, 411028

Website: www.easemytrip.com

This is k ramu i have done a booking from easemytrip on 20th july 2016. Journey details are bangalore to pune on 20th july 2016, with
Ticket id: 1058375 4:35 pm approx, this happened two times with me
Amount debited is rs. 11355 for both times...

While making this booking, website showed an error that your booking time was over hence your transaction has failed and then i tried again and same error and again and same error. Now there are two booking for same flight, same persons

I spoke as well as contacted the customer care dept of easemytrip and they are not willing to help...

Dec 7, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Jul 27, 2016

Verified Support

Dear Sir/Mam,

Greetings From Ease My Trip !!!

We Regret the in-convenience caused to you.

We would like to inform you that, Your ticket rejected due to non availability of seat in airline on same fare.

Both transaction has been refunded with full amount on 20 & 22 Jul 2016 from our end. Find below both refund details :-

Transaction Detail
.
Original Transaction ID [protected]
Detail
Transaction Date/Time July 20, 2016 5:23:23 PM IST
Transaction ID [protected] IP Address 182.72.54.163
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID VISA
Post Date AVS Response
Transaction Amount 11, 355.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID 2007160BBRVEGZF
Authorization Code 529049 STAN ID 287497
Card Number 421409******1330 Card Expiration May 31, 2019
Cardholder Name srinivasulu mekala Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5

=====================================

Transaction Detail
.
Original Transaction ID [protected]
Detail
Transaction Date/Time July 22, 2016 8:51:12 PM IST
Transaction ID [protected] IP Address 182.72.54.163
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID VISA
Post Date AVS Response
Transaction Amount 11, 355.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID 2007162CHFQQMJT
Authorization Code 576424 STAN ID 662795
Card Number 421409******1330 Card Expiration May 31, 2019
Cardholder Name srinivasulu mekala Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5
UCAF 2

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Address: 560076

Website: easemytrip.in

I had to cancel a round way ticket with Indigo booked through ease mytrip. The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket. The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance. The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.They also wash their hands off asking me to contact Indigo directly and when contacted Indigo they responded saying they do not have any idea about the terms of conditions of Easemytrip. I am at a loss of 70% of the total bill as cancellation charges. I advise you not to get cheated and if you need peace of mind do not, do not go with ease my trip.

Dec 13, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Jun 24, 2016

Updated by Nebu Jose I had to cancel a round way ticket with Indigo booked through ease mytrip. The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket. The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance. The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.

Indigo team also wash their hands off telling me they do not have any idea about the terms and conditions mentioned by ease my trip.I am at a loss of 70% of the total bill as cancellation charges. Out of this 50% goes to Indigo and they are shameless to say they are unaware of this policy of travel agent whom they have tie up with.I advise you not to get cheated by the service and lucrative offers by Indigo.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

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N

Nebu Jose

Jun 23, 2016

Not even eligible for 1 star with the level of cheating they do.

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EaseMyTrip.com Customer Care's response, Nov 5, 2018

Verified Support

Dear Ma'am,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

M

mavram

from Gorakhpur, Uttar Pradesh

Aug 22, 2016

I am trying to book the tickets, the tickets are not booked and the amounts are being deducted. We need to followup with the company and bank for refund. And if tickets are not booked, no information from the company. I am just losing money for making phone calls and in return wasting my time.

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EaseMyTrip.com Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.

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Website: easemytrip.com

This is in regard to my 2 bookings made in the name of :

Passengers name : deepak yadav / akshay malik
Sector traveling : delhi - mumbai - delhi
Travel date: 06/03/2016 to n fro
Booking id : bet[protected] / bet[protected]
Pnr : ryz23g / o5956f
Amount : 6074 rs each

Cancellation date : 04/03/2016
Cancellation sectors : both sectors both passenger
Cancellation time : 21:38

I had made a cancellation as per the stated fact over a telephonic call to your call center.. When we received the refund email it clearly stated that the refund initiated was for 747 rs..

Even after constant follow up with the team about my issue, i dont get a response.. My calls are disconnected or the executive is unable to give me an answer. As per my telecon today, your executive shivani has agreed to listen to my conversation and then also i have to call back and ask about the result, whereas courtesy sake atleast there should be call initiated to close this case.
Its a march case and we are now sitting in june.. There is no response..
I would like all the concerned people and department to go through my case and refund me the pending amount..
I am hereby attaching proofs of the mails..
I hope you have competent employees who shall be able to resolve my case..

Dec 6, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

EaseMyTrip.com Complaints & Reviews

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EaseMyTrip.com reviews & complaints page 63

False payment taken. No ticket provided had an exam which i missed

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Full refund for flight booking-bet21616463925 — urgent

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My refund is not given

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Not reimbursing the money for their mistake

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Full Refund

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Improper ticket booking, after the web page showed transaction failed, even then money is not refunded

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Refund

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Regarding flight booking (Pnr - ry2p4n) - goair

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No refund reflected in account

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Deducted payment 2 times & not refunding money back

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Refund not made

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Neither crediting refund on cancellation, nor replying mails

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This complaint is regarding the refund of my flight ticket.

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Easemytrip.com is not changing the intial of a passanger

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Deducted money from my card but didn't, book my tickets

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Refund Transaction Details-against Ref. Id. :- 27061606581029

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Spicejet ticket cancellation pnr w4u5qi dated 11-july-2016

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Non refunding of cancellation amount...

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Pathetic and cheating service. Don't ever use this

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Refund on my cancel ticket

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