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EaseMyTrip.com Complaints & Reviews

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Updated: Jul 15, 2025
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EaseMyTrip.com reviews & complaints page 63

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S
Dec 14, 2016
Resolved
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Resolved

Website: www.easemytrip.com

Hi,

I booked flight ticket from ranchi to bangalore for 4/01/2017 today (Pnr -
Ry2p4n).

The name of the traveler got misspelled (Snigdha jha instead of snigdha
Prakash). Can you please update the same?

I am pretty sure that it is possible from your end as i recently had similar issue with my goair flight from chicago to new delhi and it was corrected by goibibo customer care. I am unable to reach customer care from outside india.

Looking forward to your response.

Regards,
Snigdha prakash
Dec 9, 2018
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2018
EaseMyTrip.com Customer Care's response
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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    A
    Aditi Chiring
    from Bengaluru, Karnataka
    Dec 11, 2016
    Resolved
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    Resolved

    I tried booking flight tickets on www.easemytrip.in on 30 November 2016. The transaction was successful on my end and I received a booking confirmation regarding the same. However 2 hours later, my transaction was rejected citing unavailability of seats. The refund was supposed to be automatic but after 10 days and dozens of phone calls later, i still haven't received my refund. The details are attached in the two screenshots.

    Aditi Chiring
    Sub-editor
    Deccan Herald
    +2 photos
    Dec 12, 2018
    Complaint marked as Resolved 
    EaseMyTrip.com customer support has been notified about the posted complaint.
    Verified Support
    Nov 06, 2018
    EaseMyTrip.com Customer Care's response
    Dear Ma'am,

    Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
    Hello, I am facing the same problem. On top of that, I did manage to call them up and they have set me on a wild goose chase for more than 17 days. I am planning to move consumer court. The only trouble is that my amount Rs 6242 is too small for them to even flinch. I am trying to liaise with other people who have faced the same difficulty with easemytrip. Please find my email id below and contact me so that we can move the consumer court together.
    [protected]@rediffmail.com
    EaseMyTrip.com Customer Care's response, Nov 6, 2018
    Verified Support
    Dear Sir,

    Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.
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      M
      Manju Luthra
      from Delhi, Delhi
      Nov 27, 2016
      Resolved
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      Address: New Delhi, Delhi, 110008

      This is to inform you that on dated 8/10/16 i was booking my air ticket from Chennai to Delhi for 12/12/16 in the name of Kartik Luthra and when I paid the amt i saw the message payment unsuccessful then I tried again and next time I saw the message payment successful then I received a msg for air ticket on the mobile no . After one month when I received my bank statement I found that on the same day 2 times payments been deducted against the ticket then I have spoken with your CCE and found that due to the technical problem two ticket been made in the same name and PNR nos been given FMALWB and GGNRRN and also payment been deducted two times .

      I m you regular customer and always book my ticket through net banking...this time when your payment portal was showing wrong message of payment failure I had to do the payment again ...please check the whole process and refund my amt back of Rs. 3114/- against the ticket you have issued in first attempt and also confirm me which PNR no you are going to cancel.
      Jan 2, 2017
      Complaint marked as Resolved 
      EaseMyTrip.com customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2016
      EaseMyTrip.com Customer Care's response
      Dear Sir,

      Greetings from Ease My Trip !!!

      We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

      We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

      While booking the ticket, the payment not been done without providing the OTP password .

      If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

      Your ticket copy already delivered at your email id also .

      So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

      Kindly cancel your ticket.
      Verified Support
      Nov 29, 2016
      EaseMyTrip.com Customer Care's response
      Dear Sir,

      Greetings from Ease My Trip !!!

      We would like to inform you that, your ticket issued online & we had received the payment from your side successfully .

      We have the online Ticketing system, in which customer book the ticket online from our side & pay the payment accordingly.

      While booking the ticket, the payment not been done without providing the OTP password .

      If you had pay the payment from your end, so your tickets had been issued or not you can confirm with us.

      Your ticket copy already delivered at your email id also .

      So there is no issue from our end, if you will cancel this ticket, the charges will be applicable as per the Airline cancellation policy.

      Kindly cancel your ticket.
      Verified Support
      Nov 06, 2018
      EaseMyTrip.com Customer Care's response
      Dear Sir,

      Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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        A
        Ajay Kumar Chunekar
        from Delhi, Delhi
        Nov 5, 2016
        Resolved
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        Resolved

        Address: 500039
        Website: Easemytrip.com

        I had applied for cancellation of ticket on the sector Delhi-Hyderabad on 25th Oct. 16. The reference id was BET[protected]. But 10 days have gone, so far they have not refunded my money back. Do not get proper response when we make a call to them. Most of the time there lines are engages or they will keep us waiyting and disconnect to avoid giving answers.
        Dec 11, 2018
        Complaint marked as Resolved 
        EaseMyTrip.com customer support has been notified about the posted complaint.
        Verified Support
        Nov 05, 2018
        EaseMyTrip.com Customer Care's response
        Dear Sir,

        Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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          D
          Drtapan
          from Mumbai, Maharashtra
          Oct 29, 2016
          Resolved
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          Resolved

          Address: 700159

          I had booked a trip for my advocate ms. sanchari sen in goair flight from delhi to patna at 5-25 pm from delhi igi airport on 19th oct 2016.
          The ticket was booked through easemytrip (easemytrip ref no:bet[protected];goair pnr:ahdq48.
          I received a sms on 19th oct 2016 afternoon that the flight no:g8-149 has been preponed at 16-45 hrs (please see attached screenshot).
          Ms. sen reached delhi the same morning from kolkata on my business at delhi which would have had remained unfinished to get this rescheduled flight.
          On my request by email and on phone, goair cancelled this reservation with assurance to refund the paid amount to my credit card account used for the booking through the agent easemytrip. they also assured to mail me in this regard.
          But, although the cancellation as requested was done, as evident in the relevant page of goair, i neither received any mail or refund as yet.
          My further mails to either of the above two parties couldn't yield any reply or assurance with a deadline. how long will it take for the refund amount to get credited in my credit card account used for booking?
          I got no refund or postive response from either party yet.
          But someone just called me from [protected] & then again from [protected] asking for all my credit and debit card details including cvv!
          Nov 29, 2016
          Complaint marked as Resolved 
          EaseMyTrip.com customer support has been notified about the posted complaint.
          Verified Support
          Oct 29, 2016
          EaseMyTrip.com Customer Care's response
          Dear Sir,
          Greetings From Ease My Trip!
          We had proceed your full refund, kindly find the details pasted below:-

          Original Transaction ID [protected]
          Detail
          Transaction Date/Time October 29, 2016 12:39:16 PM IST
          Transaction ID [protected] IP Address 103.25.131.215
          Merchant ID 5224 Terminal ID 70003312
          Payment Instrument Credit Card Brand ID VISA
          Post Date AVS Response
          Transaction Amount 4, 763.00 Currency Code 356
          Action Credit Result Code Captured
          Reference ID [protected] Merchant Track ID rikant[protected]
          Authorization Code 068339 STAN ID 14317
          Card Number 451456******3456 Card Expiration December 1, 2018
          Cardholder Name FSS Cardholder Address
          Cardholder ZIP Code
          User Field 1 User Field 2
          User Field 3 User Field 4
          User Field 5
          UCAF 2
          Verified Support
          Nov 05, 2018
          EaseMyTrip.com Customer Care's response
          Dear Sir,

          Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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            M
            Mounikabedi
            from Hyderabad, Telangana
            Oct 23, 2016
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110092
            Website: Easemytrip.com

            Hello, here I would like to share my complaint regarding the refund of the flight which I have booked and cancelled through thus site. Though I contacted this site throught mails and phone calls. I didn't receive any response regarding the refund.
            Here I would like to share my flight details:
            Booking id: BET[protected]
            PNR number : y0ycl
            Ticket number:[protected]
            Ticket id: 1134394
            Thus ticket id is regarding the complaint which I've raised to easemytrip.com
            Nov 24, 2016
            Complaint marked as Resolved 
            EaseMyTrip.com customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2016
            EaseMyTrip.com Customer Care's response
            Dear Sir/Ma'am,

            Greetings From Ease My Trip!!!

            We Regret the in-convenience caused to you.

            We had already refunded your amount in your same account against Ref. Id. :- BET[protected]

            And this amt should be credited in your a/c within next 72 working hours.

            And if it is not than Kindly raise the dispute against this transaction in your card issuing bank.

            Please contact with your bank for the same. Kindly find your Refund details pasted below.

            Original Transaction ID [protected]
            Detail
            Transaction Date/Time September 28, 2016 12:07:04 PM IST
            Transaction ID [protected] IP Address 103.25.131.215
            Merchant ID 5224 Terminal ID 70003312
            Payment Instrument Credit Card Brand ID MC
            Post Date AVS Response
            Transaction Amount 743.00 Currency Code 356
            Action Credit Result Code Captured
            Reference ID [protected] Merchant Track ID rikant[protected]
            Authorization Code 131797 STAN ID 4577
            Card Number 519619******9048 Card Expiration May 31, 2035
            Cardholder Name FSS Cardholder Address
            Cardholder ZIP Code
            User Field 1 User Field 2
            User Field 3 User Field 4
            User Field 5
            UCAF 1
            Verified Support
            Nov 05, 2018
            EaseMyTrip.com Customer Care's response
            Dear Sir,

            Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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              A
              Ajay Ranjan14
              from Pune, Maharashtra
              Oct 16, 2016
              Resolved
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              Address: Pune, Maharashtra, 411057
              Website: paytm.com

              Hello All,

              Problem :: I asked to change the intial of HArsh Kumar from Ms to Miss

              After several call, it is becoming terrible experience from both Jet and easemytrip.

              I contacted Jetairways (Rajni & Ashish, floor supervisor) & they are saying to contact the travel agency & only travel agency can do it, for the change in Intial from Ms to Mr.
              But few days back jetairways customer care personnel told me to raise a request via travel agency which I did & got below feedback from them.
              Where as easemytrip.com is saying that only airline can do it.

              So I am not getting any resolution to the problem rather annoyed because of such grievance cell.

              Jetairways statement : Initial can be changed only through help of Contact Easemytrip.com
              Easemytrip statement : "as per airline policy no changes would be allowed in the name after confirmation."

              Now looping both Jetairways & Easymytrip customer care.

              Needless to say pathetic customer service from both the party, I don't mind cancelling the ticket and booking other one, but for sure this experience will become word of mouth experience of people around me.
              I remember having similar experience with Yatra.com but they were agile to resolve the issue rather then mocking the customer through ridiculous customer care.

              Thanks & Regards
              Ajay Ranjan
              +2 photos
              Nov 21, 2016
              Complaint marked as Resolved 
              EaseMyTrip.com customer support has been notified about the posted complaint.
              Verified Support
              Oct 18, 2016
              EaseMyTrip.com Customer Care's response
              Dear Sir/Mam,
              We had already passed the remark to Airline it's up to only Airline they will allow to travel or not.
              Verified Support
              Nov 05, 2018
              EaseMyTrip.com Customer Care's response
              Dear Sir,

              Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                S
                saadvik
                from Mumbai, Maharashtra
                Oct 6, 2016
                Resolved
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                Address: Hyderabad, Andhra Pradesh
                Website: easemytrip.com

                Looks like a cheat organisation, have booked a flight from delhi to banglore, entire transaction is done and the money gets deducted from my account but the tickets aren, t booked. Tried reaching these guys at the customer service but no one takes the call at their customer service center nor do they reply to the mails at the site provided by them. Such a pathetic company. Would definitely not recommend it.
                Dec 13, 2018
                Complaint marked as Resolved 
                EaseMyTrip.com customer support has been notified about the posted complaint.
                Verified Support
                Nov 05, 2018
                EaseMyTrip.com Customer Care's response
                Dear Sir,

                Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                  A
                  aliraja
                  from Delhi, Delhi
                  Aug 10, 2016
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 603205

                  Dear Sir, Madam
                  I cancelled my ticket one month before, Still I did not get refund for the same
                  I keep following easemytrip customer care peoples. But, I did not get the correct reply from them.
                  Only one answer from them as we already deposit, contact bank
                  Dec 13, 2018
                  Complaint marked as Resolved 
                  Verified Support
                  Nov 05, 2018
                  EaseMyTrip.com Customer Care's response
                  Dear Sir,

                  Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                    A
                    Abhilash Thampuran
                    from Pune, Maharashtra
                    Aug 2, 2016
                    Resolved
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                    Resolved

                    Address: 110092
                    Website: www.easemytrip.com

                    We had booked a ticket with pnr w4u5qi spicejet from cok to hyd for 13-jul-2016. The airline cancelled that flight departure on 11-jul-2016 and eventually we did a cancellation of the flight at easemytrip. Almost 20-25 days are over and easemytrip is yet to refund the claim and everytime they put the call on hold or disconnect the call. Since there is a conscious delay from easemytrip, the money should come back to us with standard interest. The ticket was costing inr 3000+
                    Dec 14, 2018
                    Complaint marked as Resolved 
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 05, 2018
                    EaseMyTrip.com Customer Care's response
                    Dear Sir,

                    Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                      R
                      Ramu Bhilai Pune
                      from Mumbai, Maharashtra
                      Jul 27, 2016
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411028
                      Website: www.easemytrip.com

                      This is k ramu i have done a booking from easemytrip on 20th july 2016. Journey details are bangalore to pune on 20th july 2016, with
                      Ticket id: 1058375 4:35 pm approx, this happened two times with me
                      Amount debited is rs. 11355 for both times...

                      While making this booking, website showed an error that your booking time was over hence your transaction has failed and then i tried again and same error and again and same error. Now there are two booking for same flight, same persons

                      I spoke as well as contacted the customer care dept of easemytrip and they are not willing to help...
                      Dec 7, 2018
                      Complaint marked as Resolved 
                      EaseMyTrip.com customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 05, 2018
                      EaseMyTrip.com Customer Care's response
                      Dear Sir,

                      Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
                      Dear Sir/Mam,

                      Greetings From Ease My Trip !!!

                      We Regret the in-convenience caused to you.

                      We would like to inform you that, Your ticket rejected due to non availability of seat in airline on same fare.

                      Both transaction has been refunded with full amount on 20 & 22 Jul 2016 from our end. Find below both refund details :-


                      Transaction Detail
                      .
                      Original Transaction ID [protected]
                      Detail
                      Transaction Date/Time July 20, 2016 5:23:23 PM IST
                      Transaction ID [protected] IP Address 182.72.54.163
                      Merchant ID 5224 Terminal ID 70003312
                      Payment Instrument Credit Card Brand ID VISA
                      Post Date AVS Response
                      Transaction Amount 11, 355.00 Currency Code 356
                      Action Credit Result Code Captured
                      Reference ID [protected] Merchant Track ID 2007160BBRVEGZF
                      Authorization Code 529049 STAN ID 287497
                      Card Number 421409******1330 Card Expiration May 31, 2019
                      Cardholder Name srinivasulu mekala Cardholder Address
                      Cardholder ZIP Code
                      User Field 1 User Field 2
                      User Field 3 User Field 4
                      User Field 5


                      =====================================

                      Transaction Detail
                      .
                      Original Transaction ID [protected]
                      Detail
                      Transaction Date/Time July 22, 2016 8:51:12 PM IST
                      Transaction ID [protected] IP Address 182.72.54.163
                      Merchant ID 5224 Terminal ID 70003312
                      Payment Instrument Credit Card Brand ID VISA
                      Post Date AVS Response
                      Transaction Amount 11, 355.00 Currency Code 356
                      Action Credit Result Code Captured
                      Reference ID [protected] Merchant Track ID 2007162CHFQQMJT
                      Authorization Code 576424 STAN ID 662795
                      Card Number 421409******1330 Card Expiration May 31, 2019
                      Cardholder Name srinivasulu mekala Cardholder Address
                      Cardholder ZIP Code
                      User Field 1 User Field 2
                      User Field 3 User Field 4
                      User Field 5
                      UCAF 2
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                        N
                        Nebu Jose
                        Jun 23, 2016
                        Resolved
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                        Resolved

                        Address: 560076
                        Website: easemytrip.in

                        I had to cancel a round way ticket with Indigo booked through ease mytrip. The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket. The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance. The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.They also wash their hands off asking me to contact Indigo directly and when contacted Indigo they responded saying they do not have any idea about the terms of conditions of Easemytrip. I am at a loss of 70% of the total bill as cancellation charges. I advise you not to get cheated and if you need peace of mind do not, do not go with ease my trip.
                        Dec 13, 2018
                        Complaint marked as Resolved 
                        EaseMyTrip.com customer support has been notified about the posted complaint.
                        Jun 24, 2016
                        Updated by Nebu Jose
                        I had to cancel a round way ticket with Indigo booked through ease mytrip. The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket. The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance. The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.

                        Indigo team also wash their hands off telling me they do not have any idea about the terms and conditions mentioned by ease my trip.I am at a loss of 70% of the total bill as cancellation charges. Out of this 50% goes to Indigo and they are shameless to say they are unaware of this policy of travel agent whom they have tie up with.I advise you not to get cheated by the service and lucrative offers by Indigo.
                        Verified Support
                        Nov 05, 2018
                        EaseMyTrip.com Customer Care's response
                        Dear Sir,

                        Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
                        Not even eligible for 1 star with the level of cheating they do.
                        EaseMyTrip.com Customer Care's response, Nov 5, 2018
                        Verified Support
                        Dear Ma'am,

                        Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.
                        I am trying to book the tickets, the tickets are not booked and the amounts are being deducted. We need to followup with the company and bank for refund. And if tickets are not booked, no information from the company. I am just losing money for making phone calls and in return wasting my time.
                        EaseMyTrip.com Customer Care's response, Nov 5, 2018
                        Verified Support
                        Dear Sir,

                        Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.
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                          R
                          rhea888
                          from Lucknow, Uttar Pradesh
                          Jun 15, 2016
                          Resolved
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                          Resolved

                          Website: easemytrip.com

                          This is in regard to my 2 bookings made in the name of :

                          Passengers name : deepak yadav / akshay malik
                          Sector traveling : delhi - mumbai - delhi
                          Travel date: 06/03/2016 to n fro
                          Booking id : bet[protected] / bet[protected]
                          Pnr : ryz23g / o5956f
                          Amount : 6074 rs each

                          Cancellation date : 04/03/2016
                          Cancellation sectors : both sectors both passenger
                          Cancellation time : 21:38

                          I had made a cancellation as per the stated fact over a telephonic call to your call center.. When we received the refund email it clearly stated that the refund initiated was for 747 rs..

                          Even after constant follow up with the team about my issue, i dont get a response.. My calls are disconnected or the executive is unable to give me an answer. As per my telecon today, your executive shivani has agreed to listen to my conversation and then also i have to call back and ask about the result, whereas courtesy sake atleast there should be call initiated to close this case.
                          Its a march case and we are now sitting in june.. There is no response..
                          I would like all the concerned people and department to go through my case and refund me the pending amount..
                          I am hereby attaching proofs of the mails..
                          I hope you have competent employees who shall be able to resolve my case..
                          Dec 6, 2018
                          Complaint marked as Resolved 
                          EaseMyTrip.com customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 05, 2018
                          EaseMyTrip.com Customer Care's response
                          Dear Sir,

                          Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                            B
                            Bikramjit Rajkumar
                            from Delhi, Delhi
                            May 31, 2016
                            Resolved
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                            Resolved

                            Address: Faridabad, Haryana, 121002
                            Website: www.easemytrip.com

                            Sir/madam
                            I have recently try to book a ticket from ease my trip on 5/5/16 and sum of amount rs 10566 has been deducted against "easemytrip" from my debit card no#[protected], name : zerin
                            Moirangthem, d. O. B - 25/9/1995. Registered email was "[protected]@gmail.com"
                            Mbl no: [protected]. The money has already been deducted but the ticket was not confirm.

                            I have already raised the complaint to easemytrip.com but they told me it will rool back in 72 hours but i have not received the amount yet. And even they are not replying my email or message either.

                            I have also put up the complaint in bank of india all i received is reference id:[protected].


                            So kindly look through this matter and charge penalty against them.
                            Dec 7, 2018
                            Complaint marked as Resolved 
                            EaseMyTrip.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 05, 2018
                            EaseMyTrip.com Customer Care's response
                            Dear Sir,

                            Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                              R
                              Ravi Chakravarthy Ramaswamy
                              from Mulki, Karnataka
                              May 27, 2016
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka
                              Website: Ease my trip shortage in credit.

                              Please cancel the reservationid given below
                              Reservationid : [protected]
                              Airline pnr : 6e-i9jctz
                              Airline : indigo
                              Flight no. : 6e - 424
                              Contact no. : [protected]
                              Email id : [protected]@yahoo.com
                              Booking date : 14/05/2016
                              Cancellation mode : normal cancellation
                              Remarks : date of journey advanced

                              Based on telephone conversation, i am supposed to receive a refund of rs.754/- for cancellation of the above mentioned flight but i received only rs.519/-. Can you explain the short credit that was very unfair on your part?
                              Dec 17, 2018
                              Complaint marked as Resolved 
                              EaseMyTrip.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2018
                              EaseMyTrip.com Customer Care's response
                              Dear Sir,

                              Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                                N
                                Nitesh Amesar
                                from Bangalore, Karnataka
                                Apr 17, 2016
                                Resolved
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                                Resolved

                                Address: 400101
                                Website: easemytrip.com

                                I have done a booking from easemytrip on 11th Aug. Journey details are Mumbai to Bangalore on 26th April, 8:35 PM, flight no is 6E.

                                While making this booking, website showed an error that your booking time was over hence your transaction has failed and then I tried again and same error and again and same error. Now there are three booking for same flight, same person and same time.

                                I spoke as well as contacted the customer care dept of easemytrip and they are not willing to help.
                                Dec 11, 2018
                                Complaint marked as Resolved 
                                EaseMyTrip.com customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 05, 2018
                                EaseMyTrip.com Customer Care's response
                                Dear Sir,

                                Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.

                                Easemytrip.com — SPELLING MISTAKE IN PRINTING NAME

                                Dear All, As Ive booked the tickets throu the EASE MY TRIP .COM and are responsible for printing mistake now I've cancelled the tickets and than ask for refund amt which they are refusing Sonal. Thaks & Regards
                                EaseMyTrip.com Customer Care's response, Nov 5, 2018
                                Verified Support
                                Dear Sir,

                                Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.
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                                  L
                                  Laishram Pilot
                                  from Delhi, Delhi
                                  Apr 14, 2016
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110092
                                  Website: easemytrip.com

                                  I have been using easemytrip for more than 20 flight ticketing. I was happy to with easemytrip as they dont charge any convenience charge like other does.
                                  But this time i am very unhappy with the negligence from them.

                                  I have requested for a refund for a flight ticket which was rejected from ur side. Still i havent got any reply. I sent 3 emails and yet i am waiting for a single response. I even posted the same to the easemytrip facebook page yet no response.
                                  This is not professional.
                                  Transaction ref:[protected]ig0btvofl4
                                  Amonunt: 4, 216.00
                                  Mode of payment: netbanking sbi
                                  Date: 7-4-2016
                                  Email:[protected]@gmail.com

                                  Flight: jet airways
                                  Ori : imphal
                                  Dest: guwahati
                                  Like · reply · 10 mins
                                  Dec 9, 2018
                                  Complaint marked as Resolved 
                                  EaseMyTrip.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 05, 2018
                                  EaseMyTrip.com Customer Care's response
                                  Dear Sir,

                                  Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
                                  Dear Sir/Ma'am,

                                  Greetings from Ease My Trip!!!

                                  We Regret the in-convenience caused to you.

                                  This is to inform you that your transaction could not be completed successfully due to some technical failure occurred between Bank Server and Ease My Trip server.

                                  However, We had received and rejected amount of INR 4216/- against Reference ID [protected].

                                  Your booking is not confirm against this transaction and you will get your refund within next 72 working hours in your same account.

                                  Kindly find your auto-reversal transaction details pasted below.


                                  TXN DATE SM TXN ID TPSL TXN ID BANK TXN ID GROSS AMT BANK NAME TRAN STATUS MERCHANT NAME
                                  07 Apr 2016 [protected] [protected] IG0BTVOFL4 4216.0 State Bank of India Success Easy Trip Collection

                                  Easemytrip.com — amount deducted but ticket not confirm..

                                  Sir I m Basant Oraon My booking Id- BET[protected] Mobile no. [protected] E mail- [protected]@gmail.com Sir amount deducted but Tkt not confirm.. Regards
                                  EaseMyTrip.com Customer Care's response, Nov 5, 2018
                                  Verified Support
                                  Dear Sir,

                                  Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number 9990980980 or you can mail us at [email protected] We will surely assist you on priority.
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                                    P
                                    Priyanka Jacob
                                    from Chennai, Tamil Nadu
                                    Apr 1, 2016
                                    Resolved
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                                    Resolved

                                    Address: 110092
                                    Website: www.easemytrip.com

                                    This happened to me on 1st april, 2016. I had booked two tickets from guwahati to trivandrum on 11th feb & 12th feb, 2016. Since i was unable to travel i had started the procedure to cancel the tickets. But the same day since 98% of the amount was deducted as cancellation charges (Do not know what hell policy these people are using to charge cancellation fees) i decided to keep it in hold. I called up customer care and asked to keep it on hold and not to cancel it, also i received a mail indicating the same from their end. Next day, again i had sent them a mail stating not to cancel both the tickets. Minutes later i got a mail saying both tickets are cancelled and amount refunded is close to 100 rs. I called customer care but no response.
                                    +1 photos
                                    Dec 10, 2018
                                    Complaint marked as Resolved 
                                    EaseMyTrip.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2018
                                    EaseMyTrip.com Customer Care's response
                                    Dear Sir,

                                    Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                                      R
                                      Ravikesh Yadav
                                      from Bengaluru, Karnataka
                                      Mar 28, 2016
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560076
                                      Website: www.easemytrip.com

                                      Hi team,

                                      I booked the ticket from easemytrip and status was refundable. When i cancelled the ticket they marked as non refundable and returned only 250 rupees.

                                      When i spoke to them then they states as it's non refundable ticket hence we can't consider as refundable. I said that i have snapshot where it clearly states that it's refundable and also shared the snapshot through the email but they didn't consider it and again n again they said that easemytrip has charged correctly correctly.

                                      Then i spoke to jet airways and shared the issue then they said that it's completely easemytrip fault because the status says refundable then they should to consider it.

                                      I have email chain where i spoke to easemytrip, if you need that then will forward to you.

                                      Attached the snapshot which i took while booking the tickets.

                                      Kindly do needful.

                                      Please let me know if you need any further information.

                                      Thanks
                                      Ravikesh kumar
                                      [protected]
                                      [protected]
                                      Dec 7, 2018
                                      Complaint marked as Resolved 
                                      EaseMyTrip.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 05, 2018
                                      EaseMyTrip.com Customer Care's response
                                      Dear Sir,

                                      Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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                                        F
                                        fahad017
                                        from Pune, Maharashtra
                                        Mar 21, 2016
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 560016
                                        Website: PAYTM

                                        Air ticket booking with EaseMyTrip.com cancel by them self and kept the money in PAYTM account in stood of refund the amount to my bank account

                                        The customer care number, cant reach any agent.
                                        [protected][protected][protected][protected][protected][protected]


                                        SPPradeep, Mar 12, 08:13:

                                        Hello Fahad,

                                        I understand that your transaction of Ease my Trip did not go through even though the amount was deducted from your account. I feel terrible you had to experience this.

                                        We’ve checked and discovered that the recharge was unsuccessful due to an issue with Ease my Trip.

                                        Your money Rs.8208 has been refunded to your Paytm account for immediate reuse. All you need to do is select “Paytm Cash” as the payment option when you are doing your next recharge/bill payment.

                                        I hope this helps. Should you need any further assistance, let me know.

                                        Look forward to see you again at Paytm.

                                        Thanks and regards
                                        Paytm Care


                                        fahad.ck, Mar 5, 19:23:

                                        Name: fahad.ck | Email Id: fahad.[protected]@gmail.com | Order Number: RCtkt - | Message: Hi Team,

                                        I have booked 2 flight ticket through easemytrip and paid the amount of Rs 8, 208/- via Paytm
                                        but i haven't received the flight ticket and when i spoke to the easemytrip support team, they mentioned that they haven't received the payment. But from the paytm wallet i can see the following.

                                        Ease my Trip Order #4192975r
                                        Paytm Cash Txn ID [protected]
                                        [protected]:29:33 PM

                                        please do the needful, transfer the amount back to my account ASAP.

                                        regards,

                                        Fahad | Issue Type: Payment Failed | Time:[protected]:23:46 |
                                        +2 photos
                                        Dec 6, 2018
                                        Complaint marked as Resolved 
                                        EaseMyTrip.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 05, 2018
                                        EaseMyTrip.com Customer Care's response
                                        Dear Sir,

                                        Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
                                        Dear Sir,

                                        Greetings From Ease My Trip!!!

                                        We regret the in-convenience caused to you.

                                        As per your given details, we have already refunded your amount against Ref. Id. :- BET[protected]

                                        Kindly find your refund details pasted below.

                                        Txn ID Refund ID Parent Txn ID Parent Refund ID Txn Date Settled Date Refund Date Txn Amt Refund Amt Order ID Resp Code Bank Txn ID Status Refund Type
                                        [protected] [protected] [protected] [protected] 3/3/2016 12:26 6/3/2016 4:26 13:45.0 8208 8208 4192975 10 [protected] REFUND_SETTLED MERC_TO_BANK
                                        after refunding the money from Easemytrip, paytm hold this money and cannot transfer to my bank account

                                        they are asking 4% charge while transferring amount to my bank account


                                        such a cheap way of money looting????????????????????????????
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