EaseMyTrip.com Complaints & Reviews

I have booked bus ticket from ease my trip.com
Booking i d is emt40702053 and emt40702628
Tickets from mumbai to banglore and banglore to mumbai
Which later on i have cancelled due to personal reason
The wed site states i[censored] cancell ticket before 48 hour of travelling they charge only rs 125 as cancellation fees
And i have cancelled my 4 days before d journey but the refund i got is only 50 of my booking amount
I have called maximum time at coustermer care also droped mail to them but didnt got a satisfactry reply

Hi dear
I have booked my ticket vmmvbo in december for travelling 9january from delhi to chandigarh at 5.55 first flight. I got mail 2 times rescheduled my flight that does not suited me. I requested to cancell my booking and refund my money in first week of january and got mail on 11january that my refund has been processed without any penalties and will be in my account with in one month. Same process heppened 3times money never refunded. Still waiting for my full refund. My credit card is now changed, new credit card number [protected]
My names asha rani dang
Ph no[protected]
Email [protected]@gmail.com
Looking forward to hear from you and sort out refund.
Regards
Asha

Hi team,

I booked my tickets on easemytrip with booking id emt32949811 and today i was forced by indogo to cancel my kids ticket and made me purchase new tickets costing 9000rs and said my kid was more than 2 years at time of travel and not infant. When i booked on your site it asked me if my kid was below 2 years and i selected yes as he was 1 year 9 months old when booked ticket and your site did not mention if it should be at time of travel or at time of booking which was misleading from your side and led to 9k unnecessary expense and mental stress. Why did the site not give any info on infants that they should be 2 years at time of travel and why don't they have dob selection field instead of 0-2 years selection.

I have been charged 50722/- for my delhi-sin-bali (return) journey for 2 passengers.
but bali to singapore tickets are not yet confirmed. i have contacted with jetairways for clarification. they said they haven't received any booking for bali to singapore.
and easemytrip support system is telling me that the airline has cancelled it.

easemytrip.com support doesnot even bother to inform me.
i have made my hotel reservations and domestic flight booking accordingly.

Nor they care about the issue as well

On 18th march 2018 i have booked a ticket online via easmytrip.com from pune to kabul date of journey being 08/05/2018 by vistara (India) and kamair (Afghanistan) flight
I received a ticket saying booking pending although the amount of rs.11452/- was deducted.
On query via e-mail for the ticket status easemytrip.com replied "the following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be refunded automatically." further they promised maximum 72 hours to get the amount credited.
But till date i have not received the refund amount.
Please refund as soon as possible.

Regards
Ehsan ul haq barakzai

I was issuing the ticket for Mumbai to Riyadh using Easemytrip website, on 2 Mar 2018 at 16:40, the amount 13713 has been debited from my account I received the ticket with booking id EMT40536993 BUT without ticket no and departure time was 9 pm, I tried more than 1 hour 45 min to contact easemytrip customer care number but no reply than I reissue the ticket of same passenger from other travel agent, nearly 7 pm I received ticket from easemytrip, one passenger can't travel on two ticket than I contact to easemytrip customer care for cancellation but no reply, then I contacted to Jet airways airline they cancelled the itinerary, i cancelled the ticket using easymytrip, Next day when i complaint to customer care they told me send us mail our manager will do best, but mail me cancellation charges more then 7000, they are totally fraud travel agent, they dont send ticket in time, cancellation charge take so high, refund process is very slow, can anybody help me to get full refund because it's not my mistake they dont reply at time,

I do not - and have never had - a subscription with ease my trip although it may be paired with one or more of the airlines or irctc trains that i have booked. I don't know. But although i am on a dnd register for the past several years, i continue to receive sms's from ease my trip, and no amount of complaining to them has eased my trouble! I don't want their offers, i don't use their services, which are too invasive. Please god! Get them to stop sending these sms's! There must be some mega promotion going on because i received 1 sms today and another 2 days ago, and another the day before that. I do have a block feature on my phone but i can't even find a number to block! H e l p!!!

I have never given them any permissions to send me any kinds of smss or mails. They have been sending atleast 2-3 sms on my number. Please take serious steps against them. And just request them to put my no on dnd. My number is [protected]. I've sent them requests a few times before but all in vain. The fact that they have started calling me now is highly unprofessional and pathetic. I'll never use your services now!

My ticket jammu to srinagar on today 24 jan 2018 wants to cancel as i have to stay here one more day and my today's ticket should be tomorrow can u help me please. My pnr no. N54psc ashaq bhat and also intimate me whether the same amount will be refunded or not if so please refund so that i can make booking of next day. If not please intimate how to cancel.

My Booking PNR No- GICC8U flight Goa to Mumbai.

This ticket was cancelled by indigo and you guys have deducted half the amount as cancellation fees instead it should be a full refund as understood by indigo. I have had multiple calls with your customer care and due to inability to solve this I am writing this mail to you. I am sure a complaint at consumer forum won’t help either as you already have multiple complaint’s 116 to be exact.

My name is benazir..
Ease my trip is not trustable site.. Isne mere sath fraud liya hai... Muje delhi to bikaner ki 25 jan 2018 ki flight book krwani thi 4 logo ki. Jo ki mene16 jan 2018 ko book ki... To mene ease my trip ko choose kiya... Or mene 2-2 aadmi karke ticket book karwayi.. Ek ticket jo ki meri 2 aadmi ki thi wo confirm ho gyi lekin agli hi ticket jo ki mene dusre do admi ki krwayi wo mere pas pending ticket ka mail aaya... Or mere account se pese bhi cut gaye.. Or jab mene inhe call kiya to ye bolte hai ki ye airline ki taraf se reject ki gayi hai... Jab mene air india help line me call ki to air india ki help line ne mujse costomer ka last name pucha wo unhe show nahi ho raha tha... To akhir me unhone munse pnr no. Mannge... Or wo bhi ticket me show nahi the... To unhone kaha ki aap easemytrip pe pata krke bataiye fir hm aapko rejection k bare m inform kar payenge... Fir mene emt pe call kiya to unhone kaha ki aapko pnr no. Nahi mil skte...
Mudde ki baat 1) mobile apps me jab bhi jate hai to seat ki aviability ke bad m booking process start hota hai. Seat aviable thi jab hi proccesor me booking start hoti hai.. Jab site aviable thi or paisa kata to waha pe rejection ka sawal kaha se aata hai... Mobile apps me jab bhi jate hai to site ki aviability ke bad m booking process start hota hai..
Jab sites ya booking reject ho gayi h to mere a/c se pese kese kate??
2) ye khete hai ki 7 days ke andar muje refund milega.. Agar mere account ka bal 0rs ho to m ab aage ki tickets kese karwau???
3) jese jese din kam hote hai vese vese ticket charges badhte jate hai jo ticket 10500 ki thi wo muje 14740 ki padi... Ab uska lose bhi to muje hi uthana pada...
Ye log apne passengers ke sath bhut fraid karte hai... Aaj mere sath hua hai... Kal kisi or ke sath hoga... Ye fraud ka silsila khtm hona hi chahiye.. Ye log ese hi fraud karke customer ke paisa block karte hai or dusri jagah apni income badhate hai..

I want justice...

Muje meri family or passenger ko jo mental disturbance hua...16 jan ki raat se hame pareshani hui uska damages hame chahiye... Hamara lose ho gaya 10500 rupay jo mere block ho gye 7 days ke liye... Or jo ticket ka extra charge laga inn sab damages ka payment hame chahiye...

Following mail was bounced back thrice
Help me to resolve the issue as detailed bellow.
Booking id 29486761 dated 11/11/17
For tkt of prachi paresh shah
Pnr - ghefev
From kolkata to guwahati date 12 nov 2017
For the above ticket me credit card was debited twice. The authorization codes provided by the indusind bank (Credit card issueing bank) are as under.
[protected] amounting rs 3895/- dated. 11/11/2017
[protected] amounting rs. 3895/- dated 11/11/2017.

Please note that the above ticket was cancelled and for that my credit card is credited by rs 3395/-
But till date i have not received the reversal of one of the double debit wide authorization codes as mentioned above.
You are requested to refund the amount
Of rs.3895/-
Your prompt action in the matter will be highly appreciated.
Regards
Paresh shah

I booked one flights from lucknow to delhi on 28th jan 2018 for 2 passengers and the second return flight from delhi to lucknow on 31/01/2018 for 2 passengers. My booking reference is emt 34619026.
I asked tem (Easemytrip) to know cancellation of these tickets.
They replied that i will get nothing if i cancel.
They will even keep the airport taxes with them.in any case the government taxes will not go to the government & easemytrip will pocket the government's money too.
It is highly unfair & illegal.
Please help.
Do not let them grab government taxes & airport fee.

I booked a flight from and had mentioned the wrong date by mistake. As it was a midnight flight i mistakenly booked a previous date ticket. Within minutes i realised my mistake and called the representative. He tells me the fare amount as cancellation charges and more than that he tells me 500 more than the amount as modification charges. Upon questioning he tells me this is the airline fee and this is the rule. When i said about complaining this with the consumer court he says "ok" and cuts the call.
If this is how customers are cheated by the sites offering "cheap" tickets, and the rude nature of these company representatives, it becomes highly impossible for a common man to compete with them. Requesting action against companies like them and also requesting for a refund or compensation from them.

I tried to book ticket and rs 6791 was debited from my icici bank account. My bank as well as upi has confirmed it's a successful transaction but [protected]@hdfcbank is saying it's a failed transaction. When i am asking for statement or account number they are not able to provide the same. My bank cannot raise a complain until unless they give the account number. They are neither sharing their statement or bank account number neither are they refunding the amount. I think i have lost my rs 6791.

I tried to book a flight from easemytrip.com. During payment the amount got debited from my icici bank account but booking failed. I checked with icici bank and they informed me that the transaction amount of rs x was received to beneficiary (I. E. Easemytrip yes bank account)

I provided them my bank statement and official confirmation from icici bank but they keep denying about refunds. They take many days for checking with bank when it takes just 5 min nowadays and still haven't come up with satisfactory reply.

The upi transaction amount is credited to account of yes bank account of easemytrip (As per the details provided to me by icici bank).

It has been more than 50+ days since i raised the issue.

Hi
Dear sir/madam
We have booked two ticket for 7/november/2017 (Tuesday) from bathinda to delhi that cost us 1850each total for both was3700 inr.
When we reached at airport we found that flight has been cancel due to heavy fog and they told me they will give full refund to easemytrip. I have emailed to easemytrip since last 10days and now totally pissed of because first they replied me we will get full refund by 5-7days...

Rs1901 has debited from my bank on 10.11.2017 via debit card for the ticket from bagdogra to kolkata dated 11 th april 2018 via indigo for mr sujit bhattacharyya. Booking mobile no [protected] and email: drsujit. [protected]@yahoo.in. Please arrange for refund of same amount to the same bank in ubi. I am being regular customer expecting early response. Thanking

Greetings from easemytrip!!

We would like to inform you that, your remaining balance has been processed from our end, kindly wait for 5-7 working days.

Thanks & regards,
Deepak

Board line :[protected],[protected] lines)
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Head office :-
Easy trip planners pvt ltd.
Building no. 223,
Patparganj industrial area,
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India

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Ticket history
Vivek khazanchi (Client) posted on: 20 august 2017 10:57 am
Ticket details
Ticket id: 1702658
Department: [protected]@easemytrip.com
Type: issue
Status: closed
Priority: normal

Helpdesk: http://support.easemytrip.com/index.php?

I have booked international flight tickets from easemytrip website for sector kuwait-lucknow-kuwait on 05.11.2017, for flight on 6.11.2017 from kuwait-lucknow & 26/11/17 from lucknow-kuwait under oman airways. (Booking refer: emt[protected]

I have been debited on my credit card an amount of rs. 21, 555.00 and the same reflects on my card statement, now, i have issued unconfirmed tickets for this, and later on received a mail from helpline, mr. Shahnawaj saifi says, that the tickets have not been booked, reason hike in air fare for said sector and have to pay another 1700 inr for same sector, as same has been blocked. Immediately undersigned has raised the concern how to pay the differential amount where mr. Shahnawaj has responded with a payment link and asked to pay as slot is blocked.

In next few minute payments has been made & sent him payment advice but i dint receipt any further communication or itinerary. Further i had make a call to customer care of easemytrip & they took all my payment details and transferred the line to international zone, unfortunately mr. Shahnawaj was online and he responded after 30 min that fare has been increased once again and have to pay the difference then only they will release the pnr/itinerary even pnr generated and reflecting on payment advice.

After a long discussion, undersigned feel that i am cheated by easemytrip, once will pay and again they will ask some more payment then what to do. Because mr. Shahnawaj was demanding difference of current price inr 28, 495/- (Current fare) where same flight fare was 26, 914/- including conveyance charges. And i requested him to refund my payment and they agreed to refund it immediately, but the same is not yet credited and my fund has been blocked which i cannot utilize for few days unless until will not credited to my account.
I was totally clueless, to whether i should book new tickets or not and if yes, then how do i do that while my money is locked with easemytrip.com
Your customer support mr. Shahnawaj saifi just said i can’t help you and left me to fend for myself even i was calling with isd.
I am being harassed and require assistance in sorting out the situation immediately
Normally, whenever price change alerts are there, the website is alarming us prior to payment with current fare but easemytrip has not did like that. They have issued unconfirmed ticket and frequently asking more n more money, just blackmailing to customer.

I booked the ticket under same sector with same flight @ inr 26, 914 including conveyance charges and got confirmed ticket.

.

The delay in releasing the locked amount makes me lose amount on airfare increase in cost for delayed booking, which i caused due to your inability to provide service.

Undersigned claiming to easemytrip to pay me the differential amount of confirmed itinerary from other site for same sector & same flight.

Kindly look into the problem and sort it on an urgent basis.

Attachment:

1. Mail conversation with mr. Shahnawaj saifi where you can see easily time spent during our response.
2. Inr 1700 payment advice
3. New confirmed itinerary with other agency.
Note: easemytrip customer care took all payment details after paying the differential amount of inr 1700/- even ticket was not confirmed, hence if any fraud with my credit card will occure will claim directly to m/s easemytrip.