EaseMyTrip.com Complaints & Reviews

I booked one flights from lucknow to delhi on 28th jan 2018 for 2 passengers and the second return flight from delhi to lucknow on 31/01/2018 for 2 passengers. My booking reference is emt 34619026.
I asked tem (Easemytrip) to know cancellation of these tickets.
They replied that i will get nothing if i cancel.
They will even keep the airport taxes with them.in any case the government taxes will not go to the government & easemytrip will pocket the government's money too.
It is highly unfair & illegal.
Please help.
Do not let them grab government taxes & airport fee.

I booked a flight from and had mentioned the wrong date by mistake. As it was a midnight flight i mistakenly booked a previous date ticket. Within minutes i realised my mistake and called the representative. He tells me the fare amount as cancellation charges and more than that he tells me 500 more than the amount as modification charges. Upon questioning he tells me this is the airline fee and this is the rule. When i said about complaining this with the consumer court he says "ok" and cuts the call.
If this is how customers are cheated by the sites offering "cheap" tickets, and the rude nature of these company representatives, it becomes highly impossible for a common man to compete with them. Requesting action against companies like them and also requesting for a refund or compensation from them.

I tried to book ticket and rs 6791 was debited from my icici bank account. My bank as well as upi has confirmed it's a successful transaction but [protected]@hdfcbank is saying it's a failed transaction. When i am asking for statement or account number they are not able to provide the same. My bank cannot raise a complain until unless they give the account number. They are neither sharing their statement or bank account number neither are they refunding the amount. I think i have lost my rs 6791.

I tried to book a flight from easemytrip.com. During payment the amount got debited from my icici bank account but booking failed. I checked with icici bank and they informed me that the transaction amount of rs x was received to beneficiary (I. E. Easemytrip yes bank account)

I provided them my bank statement and official confirmation from icici bank but they keep denying about refunds. They take many days for checking with bank when it takes just 5 min nowadays and still haven't come up with satisfactory reply.

The upi transaction amount is credited to account of yes bank account of easemytrip (As per the details provided to me by icici bank).

It has been more than 50+ days since i raised the issue.

Hi
Dear sir/madam
We have booked two ticket for 7/november/2017 (Tuesday) from bathinda to delhi that cost us 1850each total for both was3700 inr.
When we reached at airport we found that flight has been cancel due to heavy fog and they told me they will give full refund to easemytrip. I have emailed to easemytrip since last 10days and now totally pissed of because first they replied me we will get full refund by 5-7days...

Rs1901 has debited from my bank on 10.11.2017 via debit card for the ticket from bagdogra to kolkata dated 11 th april 2018 via indigo for mr sujit bhattacharyya. Booking mobile no [protected] and email: drsujit. [protected]@yahoo.in. Please arrange for refund of same amount to the same bank in ubi. I am being regular customer expecting early response. Thanking

Greetings from easemytrip!!

We would like to inform you that, your remaining balance has been processed from our end, kindly wait for 5-7 working days.

Thanks & regards,
Deepak

Board line :[protected],[protected] lines)
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Head office :-
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Building no. 223,
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Click here for bank a/c details
Ease my trip confirmation number or reference id and airlines pnr is necessary for urgent action on your ticket with your valid contact number.

Ticket history
Vivek khazanchi (Client) posted on: 20 august 2017 10:57 am
Ticket details
Ticket id: 1702658
Department: [protected]@easemytrip.com
Type: issue
Status: closed
Priority: normal

Helpdesk: http://support.easemytrip.com/index.php?

I have booked international flight tickets from easemytrip website for sector kuwait-lucknow-kuwait on 05.11.2017, for flight on 6.11.2017 from kuwait-lucknow & 26/11/17 from lucknow-kuwait under oman airways. (Booking refer: emt[protected]

I have been debited on my credit card an amount of rs. 21, 555.00 and the same reflects on my card statement, now, i have issued unconfirmed tickets for this, and later on received a mail from helpline, mr. Shahnawaj saifi says, that the tickets have not been booked, reason hike in air fare for said sector and have to pay another 1700 inr for same sector, as same has been blocked. Immediately undersigned has raised the concern how to pay the differential amount where mr. Shahnawaj has responded with a payment link and asked to pay as slot is blocked.

In next few minute payments has been made & sent him payment advice but i dint receipt any further communication or itinerary. Further i had make a call to customer care of easemytrip & they took all my payment details and transferred the line to international zone, unfortunately mr. Shahnawaj was online and he responded after 30 min that fare has been increased once again and have to pay the difference then only they will release the pnr/itinerary even pnr generated and reflecting on payment advice.

After a long discussion, undersigned feel that i am cheated by easemytrip, once will pay and again they will ask some more payment then what to do. Because mr. Shahnawaj was demanding difference of current price inr 28, 495/- (Current fare) where same flight fare was 26, 914/- including conveyance charges. And i requested him to refund my payment and they agreed to refund it immediately, but the same is not yet credited and my fund has been blocked which i cannot utilize for few days unless until will not credited to my account.
I was totally clueless, to whether i should book new tickets or not and if yes, then how do i do that while my money is locked with easemytrip.com
Your customer support mr. Shahnawaj saifi just said i can’t help you and left me to fend for myself even i was calling with isd.
I am being harassed and require assistance in sorting out the situation immediately
Normally, whenever price change alerts are there, the website is alarming us prior to payment with current fare but easemytrip has not did like that. They have issued unconfirmed ticket and frequently asking more n more money, just blackmailing to customer.

I booked the ticket under same sector with same flight @ inr 26, 914 including conveyance charges and got confirmed ticket.

.

The delay in releasing the locked amount makes me lose amount on airfare increase in cost for delayed booking, which i caused due to your inability to provide service.

Undersigned claiming to easemytrip to pay me the differential amount of confirmed itinerary from other site for same sector & same flight.

Kindly look into the problem and sort it on an urgent basis.

Attachment:

1. Mail conversation with mr. Shahnawaj saifi where you can see easily time spent during our response.
2. Inr 1700 payment advice
3. New confirmed itinerary with other agency.
Note: easemytrip customer care took all payment details after paying the differential amount of inr 1700/- even ticket was not confirmed, hence if any fraud with my credit card will occure will claim directly to m/s easemytrip.

Spicejet sg — 922
Journey date: 20/11/17
Bangalore to ahmedabafd

Fare: rs. 2, 572 for both - with check in baggage and without check-in baggage (Pfa image for your reference)
I have booked two tickets in same flight with check-in baggage, but i have got the ticket from ease my trip its without check in baggage (Pfa images)
Traveler is a family including one infant as well, how can we choose hand...

I have raised a query #1785213, where the easemytrip application was showing the refund amount after deducting only 500 where as when actual refund mail came it showed a deduction of around 50% of my ticket charge. I have also attached screen shot of the app which exactly shows that my refund amount would be inr 16.5k nearly. That is the reason i cancelled my ticket. Are you guys like fooling the customers.

One should go through ticket # 1604665 which has been generated by sending an email to [protected]@easemytrip.com and [protected]@easemytrip.com

I am begging to get my refunds for my flight ticket that were canceled from airline on 12th june of my booking id bet[protected].

So far, i have not received any amount, and i am tired of following up.

Please do something about it.

I have purchased Round trip from CCU-DEL-CCU but change of official program I asked to reschedule my ticket. But easemytrip demanded hi-price for rescheduling charges which is more than marketed available fresh ticket amount several times I have contacted with them but they do not wanted to consider any thing. I have forced to cancel both tickets. I have purchased fresh ticket from other site. Easemytrip has been deducted almost full amount against cancellation. I have lost almost Rs 5000 amount for both way cancellation charges.I requested to authority to refund at least one way fare where I can make up my losses to some extent.

Sir
I havent received the refund till now of my two tickets. Detail as under:
1) pnr no.- 02t5fq
Booking id - [protected]
Name - sumit bohra

2) pnr no.- 02t5fw
Booking id - [protected]
Name - ankit bohra

Both the tickets were cancelled by aircosta and full refund was assured. Payment is not still received.
Cancellation process is processed by travel partner ease my trip on 27/03/2017
But i havent received the full refund. Do i know why???
Please send the full refund amount in my account and inform me.

Complaint done on 25/05/2017 to air costa and i got the reply as under

On thursday, 25 may 2017 5:12 pm, customercare wrote:

Dear sir,

Greetings from air costa!

With reference to below mail regarding full refund over pnr (S)

This is to inform you that we have received the amount from travel portal (Easemytrip) in the form of credit limit but not directly from your (Passenger's) account.in this regards, we have processed the same to travel portal's credit limit and it's their responsibility to refund amount to the passenger as they have received the amount directly from your (Passenger's) account.
As it's already informed that your amount has been processed to travel agency's credit limit (Easemytrip), however we will process the amount into travel agency's account within next 15 working days. We request you to bear with us during the interim time.

Thanks & regards
Team - customer care
Phone number:[protected]
Email: [protected]@aircosta.in

But till date i have not got the refund amount
And today i talked with ease my trip customer care
He told me that air costa is not refunding the amount so we are not refunding.
Now i have left only with one option of going to consumer court and should file a case against both travel partners for full refund with interest and mental harrasement and of cheating for which u should be fined and i should be getting all the legal process expenses.

I ashok kumar sahni, had missed my spicejet flight from hyderabad to delhi pnr no. Peqy2e on 5 th may 2017.
But still now the taxes of the ticket has not been credited in my account. I had also made the complaint to the spice jet, but they replied that they have forwarded my details to the source of booking and i must contact them.
So you are requested to take the necessary action and refund the amount as soon as possible.

I would never suggest anyone to book a ticket via easemytrip platform.. This is the worst site i have ever experienced in my life...

I booked a ticket from bagdogra to delhi for 8 sept... I was really happy initially to book a ticket at cheapest rate... But when i got a confirmed booked ticket i saw that baggage was allowed 0 kg.. Which is really #,... As of no passenger would be going just to roam about in a flight... Atleast some luggage would definitely be there... When i called up ease my trip... They were so rude to listen to my complaint.. They behaved as such as if they themselves were helpless... They just kept on replying me" talk to the flight personnel" as if they had no responsibility... When i asked them to cancel up my flight they rudely said to me rs. 5000 as if customer money has no value... I am really disapppointed...

I had selected and booked the ticket for go air 15:25 flight delhi to ahmedabad. However, after making the payment, the ticket was generated for spice jet 06:20 flight delhi to ahmedabad.

Immediately, i called up the customer care on[protected] and told them about the error. They denied that their system is right and i might have made the booking mistake. However, i reiterated everything. I tried to convince them, but they say i am at fault. The customer is always at fault after making the payments.

However, everything is in vain. They are not ready to accept the mistake. The company is not ready to accept if this is their system mistake. They say the system is fool's proof. However, when their data get's hacked, they say sorry publicly. But if we point out system fault, its in vain and on deaf ears and we have to make the payments.

In my case they asked me they cannot help and i have to do new booking. I have no options but to shell out more for the trip.
Will going to consumer court help.

I am putting a copy to consumer disputes redressal forum anand, old civil court compound, nr. Collector office, opp. Amul dairy road, anand-388001.

[protected]@gmail.com lets see if they can help.

I want 100% refund and booking on alternative flight. Or else, alternative flight charges billed as actual compensation to be put on the case.

I had booked a flight ticket on easemytrip.com from Bangalore to Cochin for 22nd June. However, easemy trip had issues the ticket on the wrong date, which was the next day (23rd June). I realised this at the airport and I booked a fresh ticket at the airport.

I had raised a complaint with [protected]@easemytrip.com (Ticket ID: 1604941) on 22nd June and the issue has still not been resolved.

They are not providing any update on the issue even after writing to them several times. I would like to get a refund of the ticket and the extra money I had to pay on the new ticket because of their oversight

On June 17 2017 I booked refundable return ticket from Bangalore to Mumbai for July 1 2017 for myself PNR TUBXZM (price of 6964). EMT took 6564 and go air took 400 for this refundable ticket). I cancelled the same on June 26 2017. They claimed to refund[protected]go air cancellation charges + EMT charges). Next day I received email that 200 additional amount shall be deducted as convenience charges. I fought with them for 4 days & agreed that 1614/- should be refunded. I called on July 1 2017 to check status, they said they have not processed it yet and asked to wait for 72 hours more. On July 5 2017, still they have not refunded.
1: what is the use of convenience charges? Why such clauses are being allowed?
2: shouldn't​ they pay entire amount for not giving money in 72 hours as claimed in their tickets and website? No

I am registered with DND but getting SMS from www.easemytrip.com frequently stating that they have the cheapest fare. I called them to stop sending SMS but of no use. They keep on sending SMS like get Rs.2000 discount on booking flight with them. Even my Dad also getting the same SMS from www.easemytrip.com. How come these people can send SMS even though we are registered with DND.
Please help

Hi,
My name is vivek, few days back on 18th of june we tried to book 8 tickets from mumbai to delhi from easemy trip, somehow transaction couldn't process and money deducted from my bank account. We tried calling customer care many times but no one picked the call. On the website they have mentioned services of 24x7 which means someone should have taken the call. We dropped them an email on the same day explaining the situation but they didn't bother to respond on the same day and they replied back on next day 19th june. Since my money was jammed with them and balance was low i couldn't book another ticket and kept waiting for my amount (33, 264 rs) to be refunded. Finally when i had no option i ended up booking the same tickets in 60, 000 which is just double for what they promised me. Still they unable to refund my amount and saying it is with the bank. I inquired in bank and they are saying amount is with merchant only. Please advise how can i get my money back plus compensation of the amount i lost due to easemytrip careless. Thanks

Regards,
Vivek