Failed Transaction And Money Return — irctc cut money but ticket not issued

Dear sir,

I booked a ticket online on january 23, 2018 through irctc online, but that was a failed transaction. Unfortunately, rs.2031 was debited from my account and so far it has not been settled. I approached the bank several times. They lastly asked me to write a mail to irctc informing about the failed transaction.
Please look into the matter and guide me so that i could get my money back.

Looking forward for your response.

Transaction id: [protected]

Thanks,

Atul kumar
Irctc user name: atul1990to
Email id-atulkrmishra88@yahoo.in