Flipkart Complaints & Reviews

I have order mcafee total security on flipkart. It was paid order. My order number was od[protected]. The order has to delivered through e-mail. It is very sad to tell that no product was sent by the company on my email. On call to customer care they said "no email is registered with company". This is total false statement. I revived the order confirmation on my email. Moreover, i checked in my profile, the email is registered there. I need this product urgently therefore i ordered ths product through e-mail delivery. I request mcafee to black list the flipkart so that they cant cheat the customer in future. My contact number is [protected]

Sir,
I placed an order on 11th august, 2019 for a smart led tv which goes by the brand name "marq by flipkart". I order the tv during the promotional event known as "freedom sale". I was scrolling through the electronic appliance section and found out the amazing deal on this product. I ordered this product for one of my friends and promised to get it delivered to him as a gift. Next morning, i received a confirmation call from flipkart regarding the same product. After few hours, i received a mail from flipkart (Attached) that the order has been cancelled by seller due to unforeseen error. Also, the reason mentioned on mail and application differ from each other.in return, i was provided with a rs. 2500 gift card. I have pledged the smart tv to my friend and after cancellation of the order, i feel like a fool informing my friend about the same. Can you please help me with the purchase of the tv at same rate as the order was canceled by the company? Also, the order was confirmed on email and through phone call which made my expectations higher from flipkart. Need your help to look urgently in the issue and do the needful. I personally feel these promotional event as hoax as whatever promised by the company is not delivered and we as consumers feel ashamed about it

I placed the order on august 9, 2019 which was estimated to be delivered on august 13, 2019.
It's august 19, 2019 today and apart from several customer service contact, i haven't received the order nor any resolution. The supervisors have been very rude. The order worth inr 9999, prepaid, no resolution has been given. Every time i am asked to wait by end of the day. Tracking shows package is in pune itself. It has been a long wait and helpless support received.

Recently i purchased a vivo z1 pro mobile from flipkart.com. My order id is od[protected] i ordered it on 07 aug 2019 and received it on 9 aug 201 9. Right from the first day i noticed that there is a major issue with the phone speaker. Ringtone sound not clearly audible. I have reset the phone too but problem is stand still. So on same day 9 aug 2019 i filed for a replacement request. The customer care executive told me that a technician will visit my home and give approval for the replacement after verifying the device. So on 10 june 2019 the technician arrived. Now the technician was a very rude fellow, had absolutely no knowledge about mobile. Actually he was a electrician. After i showed him the problem about phone speaker, and reset the handset again and again. I said him that sound output is too low to listen, and totally dead on alarm sounds. He rudely told me that "isme speaker may kya band bajega" i told him that howz he talk like this... Then he made that issue his own prestige issue. He then took out the form, marked as "problem resolved" and then he forced me to sign it. When i refused to sign the form, he started talking rudely again and kept on saying you have to sign this, so i hesitatingly signed it and thought about complaining to flipkart later.

Now comes the interesting part. A guy from flipkart called me and told me that not to worry the issue will be taken care of. Right after the call within 30 minutes i saw on my flipkart account that my replacement request was canceled because the technician denied. I asked flipkart team about this... They told me that will provide resolution till 14 aug. But no resolution till yet. Today i contact him n they simply told we can't provide resolution regarding this.

Please note that this product was "f-assured" and had 10 days replacement warranty.

Hello there

I have placed a return request for redmi note 7s mobile phone on yesterday 17th because i am facing very much heating issues and also the phone hangs sometimes. Today morning i got a call from flipkart executive saying that a technician will visit to solve my issue and if he can't able to solve it then your product will be accept as a return and you'll get the refund.

The technician visited and checked the mobile but couldn't helped me in any manner.in fact he was unaware by the problem i am facing with this phone and wasn't ready to hear me. He also said that all redmi phones comes with heating issues and nobody can do anything about it. He argued with me for a long time and wasn't ready to accept that there is any problem in my phone. But i am still facing the problem.

And the most strangest thing is that my return and refund got rejected flipkart! I am very much surprised on that! How can flipkart do this to a plus member without confirming? I am seriously want this product to return but i am not getting any type of help from flipkart and it's so called return policy.

Since one hour i am trying to contact the customer care but it wasn't reachable. The return is valid only till today according to flipkart website. I am stuck in between this game of flipkart and their so called technicians who doesn't know anything about technology and mobile and gives silly excuses.

This is my humble request to you that please call me immediately. Call me now! Or call me half an hour later but please call me before 12 a. M. Because i seriously want to return this problem creating product.

I have gone through each and every process provided by flipkart executive and also follows their guidelines then how can they made decision on their own?

It is very very very unfair!

Even there was an option for me to return the product and get the refund then why didn't it happened after making return request?

I am very much annoyed by this unprofessional behavior.

Call me as soon as possible.

Mrinal dev
[protected]

Hi,

I have been calling and writing emails from last two months i. E from the
Month of may,
I have mailed many times and escalated the issue but there is no
Satisfactory response form flip-kart's back end team, when ever i have
Called every customer support executive understood the issue properly and
Always found my concern as a genuine one, they always escalated it to the
Back-end team, but the the back end always rejected the escalations and
Sends a same vague reply every time.
I have order few products on 19th of may :
1) od[protected] : 7 products (Shoes and clothes)
2) od[protected] : 7 products (Clothes)

This order id has 7 items and out of them it has 3 jockey track pants od[protected] from which i have only received one trackpant, the package was very small and has only one trackpant and it's invoice claims it has three trackpants, i have called flipkart team in the month of may for this issue and they assured me that my pending order will be delivered in 3-4 days, and afterwards instead of sending me the products. My account was blocked, for which they give a reason that:

"our systems have detected an unusually high number of returns"

I have been claiming for my genuine products which i have not received,
Even out of the order id's have mentioned which has 14 products in
Total (7+7), only one item was returned and 2 items were replacements for
Size change.
I have been mailing and calling from over two months now, i have also sent
Mails to grievance. [protected]@flipkart.com and [protected]@flipkart.com with
Subject line:

*incomplete order received | account blocked with inappropriate reasons.*

But didn't received any reply from these, though i have received same
Reply from backend team.

Also, i have attached few photo's of the package carrying jockey products.
(Please notice that courier package is very small and it can hold only one
Product, how will it carry 3, as the invoice claims.)

I am asking for the products which i have not received either by refund or by the sending the products ordered. Also out of the order id's i have mentioned almost 50 % of the products are fake and defective i have to return that also, since my account is blocked i can't even return that also,

I have asked the flipkarts backend team to call on my number, but didn't received any call till now.

Flipkart has 30 day return policy over fashion and lifestyle (Clothes and shoes)
I have asked for return under that policy, and there is no extra clause on that which i am not able to fulfil, i am not sure why flipkart is doing injustice to me.

I ordered redmi 7s from flipkart on 9 august 2019 and as per delivery schedule it was suppose to be delivered on 12th august 2019. As it was not delivered on 12th, on 13th i called customer care for enqury. They said due to some technical issue it was not delivered till now and they have forwarded the issue to technical team. Technical team didn't replied anything. After posting on there social media page on 16th august, they called me and said your order was placed but not processed, kindly cancel the order. I refused as its already 4 days gone and if i cancel the order i will also loose the 10℅ discount which was availed in sale period. Now i am not getting any response from flipkart, just getting false assurance of issue resolution. My order i'd is order id - od[protected].

Regards
Amit bansal
[protected]@gmail.com

Hi, i had issue in login to flipkart and requested support from flipkart team but i dont see any solution to it and its been 3 times in the row and no valid response so just wanted to know can someone with higher officals look into this and fix this as soon as possible so that it helps me in other business activites. Thanks.

Email: [protected]@gmail.com
Phone: [protected]

Flipkart delivery agent rejected a handset which was meant to be given in exchange policy. He said flipkart has trained them to reject phones and get full money. When i cancelled my order saying i will not pay anything, he neither gave me the new phone nor flipkart returned back the money i paid using credit card in advance. The order was supposed to be delivered on 15th. The order as per their site is still yet to be delivered.
After many calls on their toll free number and many tweets also, i haven't got any resolution except for the false promise of someone will call you in 24hrs. Sadly flipkart's 24hrs is more than 100hrs.
Flipkart rejected the exchange handset for no good reason and also doesn't bother to refund my money. Called them to ask for a mail id where i can send them the photos of my old phone (Which they asked for), they say they don't know the mail id and the authorized team will call me for it. Haven't received any calls from anyone till date. They fail to provide a basic information about where can i mail them the pictures of my handset.
Rakhi gift has turned out to be a big pain now. Thanks to flipkart and their false advertising about easy exchange policy.
Noticed the same complain by many other customers on twitter. Flipkart is trying to loot people by fooling them about their exchange policy. No use being flipkart plus member.

I have placed an order for sofa set on 15th august, 11:56 pm, flipkart order id: od[protected],
And order is just approved now and seller is still not started processing my order not even it is packed or shipped but when i tried to cancel my order it is saying you can't cancel this order.

I tried my best to cancel my order but flipkart is not cancelling it and talks about some policy which i didn't even see while purchasing the item. I trusted flipkart and made a mistake.

I have also contacted to flipkart customer care but they said they can't help in this.in flipkart cancellation policy it is clearly mentioned below:
_
How do i cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

Log into your flipkart account and go to the 'my orders' page
Identify the item you want to cancel and click on the corresponding 'view details' link
In the detailed order page, you will see 'cancel' links against each of the items in that order
Click on the 'cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
_

But they denied to cancel the order even they have mentioned this in policy.

I request flipkart to cancel and refund.

Please help me to cancel this order.

I am attaching screen shot of policy and order details.

Thanks,
Shiv kumar

Name of the company - flipkart product/ service type - online date of purchase/transaction - reference no -[protected] refund amount – 8499/- present status – consumer said that placed the order from this company after that returned his order and then refunded his amount from this co0mpnay to his bank account but after that amount was not transferred his account from 1 month and then he contacted to the bank branch they are told our branch is merged so did not received his amount.

I have placed an order for sofa set on 15th august, 11:56 pm, flipkart order id: od[protected],
And order is just approved now and seller is still not started processing my order not even it is packed or shipped but when i tried to cancel my order it is saying you can't cancel this order.

I have also contacted to flipkart customer care but they said they can't help in this.in flipkart cancellation policy it...

My account is disabled for ever as i ordered rakhi, sweets and chocolates on account of rakshabandan for my brother who stays in banglore from hyderabad.

The reason flipkart stated is : the order is not intended for personal use.

What sort of intelligence does flipkart systems use to say that i have order not for my personal use?

I raised a incident with flipkart support. These people are so dumb that. No mater what you ask they copy paste the same text as a reply.

I urge flipkart to re activate my account as there is no proper reason for my deactivation.

Incident no raised on flipkart : in[protected]

I have ordered one mobile on 8th august & paid the amout online only

It was shown it will get delivered by 12th which was expected for me to give someone a gift

Now today is 18th august i have been following them to get my order

I'm not satisfied with your service at all

Its been 5 days now i haven't received the product which was suppose to get by 12th august only

Had word with 5 times with customer support
& all the time they laied over recorded call

Its seems like that no body cares about customer anymore now.

Done expect this kind of service from flipkart
Its been promised 3 times to get delivery by 13th & later 16th & final 17th but still products has not been deliverd yet

Im sure i will not use flipkart next time for any propose at all

& kind of service is worst than anything

For god sake kindly deliver my last order

Your apologies wont help me for this kind of service

I have ordered hp laptop through flipkart and received refurbished laptop. I saw screen panel was fixed with glue/adhesive which is spread over the screen panel. So i have initiated return request. Their technician visit was late due flipkart's misguidance for my address. After technician's visit return was accepted and then got cancelled because product was out of stock.
I have contacted customer care and they are saying return period is over.
How i'm i supposed to get my refund?

Hi team,

I have ordered 2 items from flipkart (Bajaj air cooler and mi air purifier) on 5th august. I got the first item on 8th august and the other one has not at all updated from flipkart in a proper manner. After waiting for almost 2 weeks, i got a message like i have to go to a hub and collect the item, which is really far my area, in fact, it's a different town.

When i called the flipkart customer care department, i have got a pathetic response like flipkart is unable to reach your area and hence the change it seems. How come they can give this stupid explanation as the other item they only delivered within 4 days and this item is not.

Also when i ordered this item i have entered my address and pin code, the system accepted the delivery within 8-10 days. Now they are saying like they can't do anything on my case and cancel the order it seems if not interested. I am really sad with the response i got from flipkart team. Really pathetic. Also the seller:pelican retail & ekart logistics are not at all concerned on my request.

Jerin antony
[protected]
[protected]@gmail.com

I had done numerous return request for this device. It even does falls in the flipkart return requests still the management is not working properly with this matter. A technician has done his visit previously and its the second time one should come. Why so much disappointing? Is it so much “easy return policy”?
Even the second technician has not done his visit since it was raining heavily and the message coming to my phone states that he has done his visit. Why so careless about this fact?
Its been the first time for me ordering on flipkart and its so much horrible.
Its my earnest request please look into this matter as soon as possible.
Thank you.

Received a fake adidas shoe. I purchased a high end model worth rs 10199/- but flipkart sent a cheap quality duplicate shoe which will not be of rs 500/- also.
From past 1 month they are making me fool and buying out time, i want justice as flipkart cheated me.
Have ordered an expensive adidas shoe which got delivered on 25th july, upon receiving the consignment i realised that the product which is received does not meet the design and features of product which was on flipkart, it looks like a cheap or duplicate version of adidas. Have raised return request same day but now it's been 20 days and every time when i call up the customer care they just make an excuse of next level escalation, finally received a mail that they will not exchange it.

I have purchased the asus zenphone max pro m1 on 14th of august and today that is 17th of august the touchpad of the phone stopped working. I contacted flipkart about it they just advised me to reboot the phone and if the return window closes in 10 days. What would i do if same happens, they even did not gave me the information of the seller. But i checked it was truenet commerce. Please get back to me in this situation.

Flipkart seniors are avoiding call and I was on call for 1 hr waiting for their response and their associate has ended my call without asking me and giving resolution.Its been 12 days product is still with me after raising so many compliments and their Seniors don't even care about the customer and customer service is the worst.