Oct 13, 2021
Updated by debojyoti basu majumder I am very much upset about the behaviour of your escalation executive who called me for resolution on 11th October, 2021. According to her, the seller tried to generate that invoice on the website of flipkart and some technical errors occurred. She advised me to return the product and submit a fresh order. I informed her that I have no problem, but the price of the watch has been increased by about Rs. 1300. Then she told me that the seller only gives me 10% of the price difference as per policy and I have to compensate for the extra amount on my own as if I am guilty for technical fault. Then I request her to send the whole resolution in my registered email and also ask her to send that policy document where such rules against customers (where customers are not at all involved in technical faults) are written. Though she promised to do the same but still now I have not received that. However she also promised me that a senior executive would call me within 24 hours and disconnect that call. By then almost 40 hours were over but no one called me.
It is the first time I received such unprofessional, rude and misguided behaviour from a customer care executive of flipkart. It was unexpected.
Oct 13, 2021
Updated by debojyoti basu majumder There are serious issues in your invoice generation programming. This complaint is about the above mentioned order ID: OD[protected]. Till now your system generates four different types of invoice copies of the same order and in each copy there is no mention of following products.
1) HAIR & CARE Dry Fruit Oil with Walnut & Almond (Non-Sticky) Hair Oil (500 ml) (Qty: 3 nos)
2) Lakmé Eyeconic Kajal Twin Pack (Deep Black, 0.7 g) (Qty: 1no)
3) Lakmé 9to5 Primer + Gloss Nail Colour, Scarlet Blaze Scarlet Blaze (Qty: 1no)
4) NIVEA Protect & Care Deodorant Spray - For Women (150 ml) (Qty: 3nos)
5) GILLETTE Mach3 Celebrations Gift Pack (Mens Grooming Kit with Mach3 Razor, Hygiene Cap, Cartridge & Foam) (Qty: 1no)
6) Parachute Advansed Body Lotion Natural Moisture, With Almond, Nourished & Hydrated Skin (400 ml) (Qty: 2nos)
7) Lakmé Insta Eye Liner 9 ml (Black) (Qty: 3nos)
These all seven types of products are missing from all four different types of invoice copies generated from time to time. Besides --
1) The first copy of invoice excludes CASIO AD218 Youth Combination ( AEQ-110W-1BVDF ) Analog-Digital Watch - For Men (Qty: 1no) with the other seven products mentioned above. It was sent by your customer care executive through my registered email ID on 5th October, 2021.
2) The second copy of invoice excludes boAt Stone 650 10 W Bluetooth Speaker (Charcoal Black, Stereo Channel) (Qty: 1no) and boAt Rockerz 600 HD Sound Bluetooth Headset (Brown, On the Ear) (Qty: 1no) with the other seven products mentioned above. It was downloaded in the morning of 12th October, 2021 from the order page on flipkart website.
3) The third copy of invoice excludes only the other seven products mentioned above. It was downloaded on 12th October, 2021 at about 11.30p.m. from the order page on flipkart website.
4) The fourth copy of invoice excludes CASIO AD218 Youth Combination ( AEQ-110W-1BVDF ) Analog-Digital Watch - For Men (Qty: 1no), boAt Stone 650 10 W Bluetooth Speaker (Charcoal Black, Stereo Channel) (Qty: 1no) and boAt Rockerz 600 HD Sound Bluetooth Headset (Brown, On the Ear) (Qty: 1no) with the other seven products mentioned above. It was downloaded in the morning of 13th October, 2021 from the order page on flipkart website.
Please help to get rid of this issue and make available all the invoices properly.
