Flipkart Complaints & Reviews

Exchange phone same modal and same IMEI number but only flipkart app not match IMEI Number

I am a Flipkart Plus member with many points.

On 02/08.2021, I could not login either my emailid/password or mobile phone OTP (not accepting my OTP). Complained to Flipkart. They solved my problem on 05/08/2021. I logged in and even purchased products on 07/08/2021.

The above problem resurfaced on 01/10/2021 and I again complained to Flipkart. They did not solved my problem this time. On 06/10/2021, they replied that I will not able to login because o[censored]nusual high freturns which I told them it is untrue and baseless when I have so many Flipkart Plus points. I told them to explain it to me with facts but they are not doing it.

There were few returns since 2019 because of the following reasons:
1. Damaged product
2. Less quantity supplied but charged for more quantity
3. Delivery stopped at Bhiwandi, Maharashtra godown due to Covid-19 first lockdown in Mar 2020.
4. Couple of times delivery man did not contact us although we are at the address 24/7 and returned the product even after we called him over phone.

I have already informed Flipkart of above at the time of the problem as well as now.

In the past I have purchased many products from Flipkart including smart TV, other electronic products, jewellery, clothing, curtains, blower, vacuum, grocery, etc.

If I create another login, I will lose my Flipkart points.

Kindly help.

Jerry D Patel

Hello,

I have ordered an iphone SE on 30SEP2021 order id: OD[protected] and promised delivery date was 2nd October 2021 but they have postponed the delivery date 4 times and still till 6th OCT product is not delivered and no expected delivery date is given. I had called customer care multiple time but still no satisfactory action was taken only they are extending the delivery date. I have already payed the offer amount through debit card and i want my product to be delivered on the offer price and exchange offer for that i have already payed.

I place an Order OD[protected] on 3rd and 6th Oct is promised delivery date. My order already reached nearest hub Medchal and now I got a message that it will be delivered after 3days. I am confused that why it takes 3days for a 1hr drive from my location.

I requested a call back and raised same question with Flipkart Customer support Executive and Mr. Responsible Flipkart Executive disconnected my call with giving any answer.

However I managed to request another call and raised a compliant IN[protected]. to check if I can get my order delivered by atleast by tomorrow.

Regards
Shravan

I purchased a realme laptop on 2nd Oct, and the given delivery date is 7th October i.e. tomorrow, but today is 6th October, still it's not shipped ...

I ordered a realme laptop from flipkart in big billion day sale on 2nd oct and the delivery date is 7th oct tomorrow, but it's not shipped till now..today is 6th Oct... .it's a prepaid order please help me

The laptop was to be delivered on the 5th but now they changed it to the 8th of October. While tracking the order, it is showing that the product has left a Flipkart facility. this is being shown since yesterday morning. Help me out

I ordered an iPhone 12 128GB Red on October 3rd from Flipkart on big billion days offer for ₹55999 by selling my bike and I had placed an exchange of my old phone. I had already paid the remaining amount online. The delivery person came on 5th October with the product and he was supposed to enter the IMEI number of my old phone to confirm the exchange and provide me my new phone. So this delivery man entered the IMEI number wrongly and he messed up there. This guy couldn’t correct the IMEI number and he canceled the order without my knowledge. Flipkart had mailed me to place a fresh order. But currently the phone is out of stock and the prices have also hiked. I would kindly request Flipkart to deliver me my product as it was none of my fault.

I have ordered for cello induction bottomware cookware set bearing an Order ID - OD[protected]
cello 2 Pcs Non Stick With Glass Lid Induction Bottom Cookware Set, on 2nd October 2021, the time of delivery promised was 6/10/2021. Now, if I check the order status, item not yet reached the nearest hub, arrived the Flipkart facility Hyderabad at 10.18AM. And the location for delivery is zahirabad. What is this nonsense, this is the 5th time the Flipkart is delaying my order. Even after repeated complaints to the customer care of Flipkart they are repeating it again . Me a Flipkart plus member is also being treated the same . There should be a strict action taken against them as an e-commerce site. Amazon the peer and a competitor to Flipkart is doing very well in its delivery, why Flipkart is not able to do it, may be because of lack of strict application of e- commerce rules and lack of fear for consumer forum. please take a strict action regarding this.

I ordered Voltas 1.5 ton AC for 31, 490 and it’s internal parts were damaged . When I installed it, it didn’t worked so I contacted flipkart, they send me the number of Voltas company . After that I contacted Voltas service provider and they assured to send to people the next day to check the problem . After they check up the machine they said that the machine is damaged and I didn’t even use it for one week . They asked me to ask help from flipkart . I contacted flipkart and asked for refund or replacement but they refused to it by saying they can’t do anything . Under the terms and conditions of flipkart they claim that their products can be replaced within 30 days but it’s not been 30 days yet still they are not helping me instead they are blaming me . They should contact the seller because it’s them who has given me the damaged product but they are only saying me that they can’t do anything. So please I request you to help me in this situation I am very helpless.

I ordered a poco m3 phone from flipkart and the seller was truenet commerce, order id : OD[protected], please ship as fast as possible.

I had purchased a electric product from flipcart but it was defective not working properly so I decided to replace it with new one .. after successfully submitted replacement request today I got replacement product but this is totally different product which I ordered.. I got mobile holder instead of electric car light total fraud mam/sir please take action on flipcart or on seller.. I have submitted new complaint for refund please help

Hlo I haven't received the product the expected delivery date was 2 October but haven't received it. It is in Srinagar from 6 days so please help me it's very important for me.
OD[protected]

I ordered my iPhone 12 Mini on Sunday (2.10.2021). Promised delivery date was 3.10.2021. As per the delivery status, product arrived at my nearest hub yesterday at 4 AM on 3rd Oct, and it was out for delivery at 11 AM but they didn't deliver the product and updated the status as unsuccessful delivery attempt.

Since 3.10.2021 I have contacted flipkart customer care many times to know the actual status of my order as it was still displaying "to be delivery by 3 Oct 2021". Yet my product status has not updated. Also they are delaying my product unnecessarily as even it has arrived to my nearest delivery hub.

Please help me raise complaint against them to deliver my product ASAP

I will order a samsung A62 mobile as on date 11/07/2021 and payment through upi on google pay at that time my money is debit but my order is not conform. But yet my money is not refund

Order ID - OD[protected]
I have ordered an iPhone 12 on 3rd of October and they promised me to deliver the phone on 5th and till now there is no information, no way to track them, no number to talk to the delivery agent and nobody is calling me back I am highly frustrated as I have already paid the whole amount please help me out.

Multiple issues in the phone.
Need refund/replacement.

Order ph no: [protected]

I ordered Ipad case on 07-sep-2021, and my package got delivered on 02- October. When I opened It was a Ladies Bra instead of what I ordered.

I requested for call backs mANY TIMEs but these flipkart ### CUSTOMER support is not ready to help. When I requested for return The Ekart guy rejected and said we don't have any mail. I request you to return my product or provide me my money back.

My order id: OD[protected]
Replacement id:[protected]

My two order are cancelled back to back. If you can't deliver why do put sale. You will do two think either you will delay a lot so that customer could cancel if not you will cancel after reaching to nearest hub product gets cancelled even if they could atleast call so we can pick up. I have one order active but I am sure you will not deliver it and you will cancel it the order number is Order ID - OD[protected] . I would appreciate that if order is delivered by any chance. Lear from the amazon

Reference to the above mentioned subject, be informed that I have placed an order (id: OD[protected] of haier refrigerator on Monday at 10.59 pm through flipkart dated 4th Oct. Order has been placed to the following address by mistake.

Anshul Nair
House no. 18 block no. 5 spring field colony faridabad, Spring Field Colony, Sector 32, Faridabad, Haryana - 121003
Phone number: [protected].

But I wanted the material to be delivered to the following address

Prejith R Nair
Geethamandiram, Karikode P.O, Vaikom Subdistrict, Kottayam District, Kerala - 686610
Phone number: [protected]

So I have made a call to flipkart's toll free number [protected] at 5.19 pm on Tuesday dated 5th Oct and arranged for a call back. Then I got an immediate call back from flipkart from the number [protected] by 5.20 pm on the same day. Customer support executive named Ms. Minu has collected all details and promised me that my order delivery has been changed to the desired address as mentioned below

Prejith R Nair
Geethamandiram, Karikode P.O, Vaikom Subdistrict, Kottayam District, Kerala - 686610
Phone number: [protected]

But I did not see any update in flipkart and I made multiple calls to flipkart and talked to Mr. Hari and Mr. Jibin at 09.11 pm and 09.48 pm respectively. They told me that the desired address was not updated yet and they were helpless. So they tried to escalate the calls to seniors but unfortunately all the seniors were busy. Mr. Hari promised to arrange a call back from senior person within 2 to 4 hours and I did not receive any call back. Mr. Jibin told me to contact inbetween 8 am to 9 pm to get connected to a senior executive to resolve my issue. I feel the same is really irresponsible when a plus customer is waiting in the line and the senior executive cannot talk to him for a while for such an urgent issue after several tries.

Again I have arranged a call back and one of the senior executives Mr. Fazil attended me by 9.38 am to 10.04 am dated 06th Oct. He told me that the server is down promised that he himself will call back within an hour on or before 11.04 am. I did not get any call back from Mr. Faizal even. Again I have arranged a call back to talk to the senior executive to resolve my issue by 2.10 pm and waited for 40 minutes up to 3.pm and no senior executive attended my issue. So I was forced to cancel my order against my wish due to the unethical behaviour by flipkart customer executives. Also I have sent detailed mail to [protected]@flipkart.com and 2 reminders dated 06th Oct and did not receive any response for that even.

Further to the above, I regret to note that Flipkart is misguiding me by giving fake or wrong information and my problem is not yet resolved. With all due respect I would like to file this complaint for the unethical behaviour, fake promises & irresponsibility of customer support executives including senior staff Mr. Fazil and also be requested to get a compensation from flipkart for the time (22 hrs) I wasted talking to the executives and waiting for a problem solution.
My order id: OD[protected]
Item ordered: Haier 258 L Frost Free Double Door 3 Star Convertible Refrigerator
Ordered time: Mon, 4th Oct '21 - 10:59pm

This is for your kind nformation and consideration.