Dear sir,
I bought a laptop, DELL Inspiron Rysen 3 Dual Core 3250U (Oder ID : OD[protected], from Flipkart. I received it on 12th august. But its not working, . When we switch on laptop it is written that " battery is no detected ". I contacted the Dell support team, they told us to contact Flipkart for the return. From August 13 on wards I contacted Flipkart customer care, they provide so many days for the technician visit but no one reached here. At first they provide the date August 17, the technician called me and says that they will come but didn't come & when i called back the number of technician is switched off. On August 18, I called Flipkart customer care they provide an another date August 20 but no one visit my home. After that my call is not connected to their customer care, I used my brother Vysakh's phone to contact them. (Now also calls from my phone is not connected to costumer care )Then so many dates are provided like August 24, August 25, August 26.
Every time my return is rejected & says that the problem is resolved, but its not resolved. Its first time I am getting a bad experience from flipkart.
I tired of calling to their customer service and saying same matter everyday, No one help me to resolve my problem, they all provide another date, which is hopeless..
With regards,
Amal
[protected]
Oct 8, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2021
Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your DELL Inspiron Ryzen 3 Dual Core 3250U - (8 GB/1 TB HDD/Windows 10 Home) Inspiron 3505 Laptop with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 35680/- has been completed on 01 Sep 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.