Honda Cars India Complaints & Reviews

May 22, 2010

To
The Manager
Hero Honda Motors Ltd.
3F, Neelamber Building, 28B, Shakespeare Sarani, Third Floor,
Kolkatta - 700 017, India.

Dear Sir,

Sub: Poor maintenance by Hero Honda service centre
Re : Passport no: 07J05C11028

My bike was given for services on May 12, 2010 in "City Works - Milap Service Station" at 14, Ashutosh Mukherjee Road, Kolkata 700020. But the service was very poor, I had complaint and give the bike again on May 17, 2010. They had delivered my bike on May 19, 2010 after complete servicing. Now they had fitted the Clutch plate and brake loosely, which I didn’t understand at the time of delivery. In the evening the loosely fitted clutch opens and I was to meet with an accident. Since there was no vehicle I was saved.
Now I went to the service station again on May 20, 2010, the manager of the service station scolded on the service engineer and asks me to repair my bike.

I cannot ride my bike properly, my riding is not smooth as it was earlier. I find it several problems now. I cannot understand what I should do now. Please advice.

Hero Honda is panelizing me because I had done regular servicing of my bike from your authorised service center. Please take the necessary actions on them and do the needful at the earliest.

Best Regards

Mohammed Asrar Khan
40/1 Jannagar Road
Kolkata 700017
Mob: [protected]

Iam SIRAJ and iam having a HERO HONDA HUNK Bike . My LEFT REAR COWL was damaged . I planed

to buy a new LEFT REAR COWL for my HUNK BIKE . But for the past 4 MONTHS i can BUY any where in

chennai , and we have taken this problem to the related peoples in the showroom , and the spar parts shop .

But they are responding us properly . So do something to solve this problem . THANK U....

"It's a miserable expereince with authrised dealer of Honda Activa - Punjab Automobiles[protected] in Ahmedabad. Represetative discover new ways to cause dealy in delivery of booked honda activa after four months are over and payment is made. Till date they are not sure when delivery may take place. Customer Care phones remain unattended

Lalit
[protected]

I have purchased a honda activa from Muthoot Honda ,Thiruvalla,Pathanamthitta district, kerala on ( 07/05/2010) , I got it on 11/05/2010 .It has some starting troubles from that date . i complainted to the dealer next day but they have cold response , they said it only a battery complaint , every day i went to show room to change the battery they said several excuses, In this reason i can't go to office last one week properly , they opened the battery portion several times and now scraches in that portion , Vehicle is in my hand I can't use. Please consider this case as early as possible

Vehicle Details...Honda Activa

Engine No.JC44E0639025
ChassisNo.ME4JC446DA8202488

From,
Vijistephen
Manapurathu house
Erezha Vadakku
Chettikulangara..690106
Mavelikara
Alleppey
Kerala

Phone No.[protected]

Mobile No...[protected] ,[protected],[protected],

City:-INDORE
Dealer:-ABHIKARAN HONDA
Car:-Honda City White MP 09 CA 9989
Owner:- Mysore Deep Perfumery House
Dear Sir
Above mentioned are details of my White Honda City Car purchased in 2007.
Unfortunately the car has met 3-4 accidents since last 3 years of its purchase. Besides this we had regularly sent our car for service at Dealers Service Centre Only.
Service normally takes 1-2 days but when vehicle is sent for some other work they don't return vehicle before 1 month. First 15 days they don't touch vehicle only.
I had sent my car on 28 March 2010. 1.5 months have passed they haven't returned car back to me. They don't take my calls. They have also made a estimate bill of 1,00,000.
It is really harassing us Mentally. Kindly understand. You dealer in Indore takes too much time & money for service of cars. This is truly unprofessional.
Since there is only one dealer we don't have any other option but to send our vehicle to him only. Thus he takes his own time & charges his own amount of money which is not just right.
If we don't receive vehicle in next seven days we have no change but to file an application in Consumer Court.
Awaiting your reply.

Best Regards
Ankit Agrawal
Mysore Deep Perfumery House Indore
[protected]

COMPLAIN LETTER

KESHAVBHAI P. CHAUHAN
“Kuldevi Krupa”
B-1/5 Pushpak-2 Bungalows
B/H Pushpam Bungalows
Kharawala Compound
Isanpur-Vatva Road
Ahmedabad-382443
Gujarat
India
Date: 13/05/10

To,
The Manager
Apex Honda

Subject: Unsatisfactory service of vehicle (Honda shine)

This is to inform you that myself, Keshavbhai P. chauhan under signed, purchased vehicle model “Honda Shine” from Apex Honda Showroom situated at Kankariya Shahalam Road, Maninagar, Ahmedabad – 380 028, Gujarat, India on 26/08/08. Engine no. & Chassis No. of my bike are JC36E9235725 & ME4JC368G88055013 respectively. Bill no. is 08IN02654 dated 26/08/08. At the time of purchase I paid Rs. 578/- for 5 years extended warranty for engine, but the extended warranty book was not provided to us by the dealer. I did all the services of my vehicle at company approved Apex Honda service station as per company norms and schedule.

After regular services at Apex Honda service station, my vehicle has been found with following faults/defects as informed by the Apex Honda servicemen.

(1) Many manufacturing defects/faults in engine are observed since 1st service of bike but company service station washes their hands off to solve our problem regarding bike.

(2) The vehicle provides less average and consumes more oil.

(3) Engine has manufacturing defects that generates heat even in short traveling distance (5 Km)

(4) Kit chain Socket (S) (02380-Kte-P10) was changed by service station within 1 year and charges are applied to us though bike is under warranty period.

(5) Company service station did not provide us 5 years extended warranty book, though I paid for the same at the time of purchase.

(6) Recently my vehicle is under service since date 10/05/10, and engine boring is done of my bike at Apex Honda Showroom, Apex Honda service station, Apex Honda Showroom situated at Kankariya Shahalam Road, Maninagar . It clearly proves that bike has manufacturing defect and bill is given for same to us though the vehicle is under warranty period.


(7) Regular complain was done for the same to service manager of Apex Honda service station, Apex Honda Showroom situated at Kankariya Shahalam Road, Maninagar, Ahmedabad – 380 028, Gujarat, India. I have been complaining since last 1 year and 9 months but could not get any satisfactory answer from the company service station manager against our problem regarding our vehicle.

Note: Finally Apex Honda service station, Apex Honda Showroom situated at Kankariya Shahalam Road, Maninagar suggest to put bike in service and open the engine of bike to resolve the problem on 10/05/10.

Even they are not ready to give the same in written format. They are not even providing me the information that how to complain further to higher authority.

So kindly let me know the further proceedings regarding the problem within 1 week in written format.
Otherwise I have to complain in consumer forum against your unsatisfactory service.

Recently my bike is under service for same problems mention above and company service station at Apex Honda Showroom, Apex Honda service station, Apex Honda Showroom situated at Kankariya Shahalam Road, Maninagar since date 10/05/10.

I hereby attach copy of service schedule provided by company and services done by your service station which gets matched with your schedule.

Please do the needful as earlier as possible. I am waiting for your kind attention against my complain and satisfactory answer.

Thanking You.

Yours Truly



KESHAVBHAI P. CHAUHAN

I am having problem with dealing of Honda Activa Dealer His Name is GURU NANAK HONDA AMRITSAR PUNJAB 143001 @ Rani ka bagh. He is very uncomfort person and not have sence of dealing of customers. first he committed me the price 46000/- for Activa 110 cc Black color. and when i reached to buy the Activa he change his words and demand for 53000/- without R C just for vehicle and accessory when i made an argument against this he started using rough language against me and start abused. My complaint is this that this dealer is working as a theft person (dakoo) The actual MRP of the vehicle is 41500 and he take 53000/- for the same which is not bearable. I was committed to buy because i booked him in advance and have to buy in high prices.Now the company have to take action against this person to save the image in front of the customers and consumer. I am just fed up with the attitude of this dealer. Its my request to company that pack up this dealer and save his prestige in the city. I do not want to give my name because I have to take Service from that Basted. So my request to the company pl do not highlight my name and address

I bought a kaizma bike(Reg. no. WB 12 Y 0224) from AMIT MOTOR CYCLE(HOWRAH) and from that time the fibre body parts of my karizma bike were torned regularly.Although the fibre body parts were one's changed from the AMIT MOTOR CYCLE WORKSHOP,but it torned again. I ask from the supervisor that why it happens again,he replied that it happens from the defectiveness of bike or the fibre body parts.the supervisor promising me from 3 to 4 months that he will change it but still he doesn't change it.they doesnt provide a satisfied service to the customer.
By their fault the reputation of hero honda company is becoming very bad.

I request you to take serious step so that i can satisfy from your product & services.

Your customer
Raj Jaiswal
Mobile no. [protected],
[protected],
Phone no.[protected].

I wanted to buy hero honda Cbz and go nerest sub delar and thy ask me please pay advance money and 2000.00 more as per hero honda customer care price i m agree beacuse i have no option and thy told after 15 day please collect your bike and after 15 days i went to sub delar office they told it will take one month more
So this regarding i called to regional manager(Deepak) at vadodara[protected] but they told bike unit is not avail so can't do anything then i again call to RM Ravi( [protected]) but they told me i dont have time pls cont your delar and disconect my call...........

Dear sir,
I bought honda shine TOP Model from satya honda Showroom,karnal-haryana.
After five month from purchased i faced wheels problem i.e.
handle is quake when i drive. i bought this bike date 06/12/2009. From service centre is replied me that it will be charged and it is in not warranty.

Kindly give me the suggestion. i shall be thankful to you

Your sincerly.
Mr. Gulshan Sharma
Ph: +91- [protected]
Karnal

i m giving my hero honda bike for paid services at Panvel in H.M. Motors with 7 complaints , but they had attand only 2 complaint and no one is lisening about remaining complaint.they are not even washing bike but they are not agree but avoid my complaint. my invoice no is[protected] date 07/05/10 job no.[protected] , Vehicle no. is MH-06-AT-5124 these authorise show room service centre is just doing cheating business. how can i trust on their services & repairing work /cost.?

My name is Adi Panthaky and i had booked Honda Aviator from Cottn Green ( Zaveri Honda) on March 20 and had done the full payment on the same day they had commited to me that they will deliver the sccoter in one month but till date i have not recieved every time i calle dthem they say next week, Can someopen help me with the senior person email id or contact number . My order number is 64619

I am Ajithkumar hero Honda passport holder,
passport No. 00J20C16463
I get 38722 points. But not get your gift 35000 Points
Hawkins Cooker in your dealer. I complaint your toll free 2 time. No replay for Customer care & Your dealer

ASWATHY MOTORS, HARIPAD, ALAPPUZHA DIST, KERALA

DEAR SIR,
REFER TO MY EARLIER COMPLAINTS IN LAST 7-8 MONTHS, I AM TRYING TO CONTACT THE MANAGEMENT WHO IS CONCERN WITH DESIGNING/MANUFACTURING/QUALITY ASSURANCE TEAM. EACH AND EVERY OCCASSION MY CASE HAS BEEN TRANSFERED TO SERVICE CENTERES, WHICH ARE HELPLESS IN THIS CASE.

* AS VIBRATIONS LEVELS PRODUCED BY THE ENGINE ARE ABOVE A LIMIT TO RIDE SAFE.
* VEHICLE SEEMS TO BE OVERLOADED EVEN IF IN TOP GEAR AT...

This is regarding my New Honda Shine Motorcycle in which during running Ignition Switch got loose which I could not understand and finally one night at the time of starting the vehicle it fell from its position and lost somewhere below handle. I was not able to locate the Ignition switch due to darkness.

In morning I found the Ignition switch trapped below handle in wiring harness. I started the vehicle in same position and took it to nearest Dealer point (M/s Ganpati Honda, Sector 14, Gurgaon) from where I purchased the M/Cycle) in evening after completing my duty.

Initially dealer as well as Customer Care of Honda, India informed me that due to Road condition of India the bolt might have loosened and ultimately fall of Ignition Switch from its original position.

Further I raised a point that this may happen to any bolt like engine, handle, wheels etc. which will lead to severe accident and may be death of a rider. After these queries the style of dealer as well as Customer Care changed instantly and started blaming me that I would have loosened the Ignition switch and they can proove this. I got surprised with the behaviour of persons from Dealer and executives of Customer care and also got afraid with the threatening given to me.

How a person can expect this kind of response form Dealer and customer care of esteemed organisation like Honda. I wanted only assurance letter for quality check for my Motorcycle which they refused to give me in written.

Ultimately they handed over my motorcycle after taking payment for 02 bolts with this remark do whatever you want to do, we do not care.

This is the recent experience of mine after taking decision of purchasing Honda Motorcycle which I want to share with every body.

dear sir
kindly inform yo you. i purchased HONDA ACTIVA 8 month ago.my activa rear wheel is obling .so i compliants about this probleam many times .but can not solve my porbleam and nagative answer to me.company service head is agree with complaints but not ready for solve. beacause they want a money of warraty parts. so please sir quick action on my complaints. my cont.[protected] /[protected]




thank you
kapil patel

Dear All ,

I am a small customer of Hero Honda. I got four number of bike from Hero Honda.
I am small business man,based on kolkata. I had a rubber factory near
EM BYPASS(TOPSIA). My factory run by 80 labours in which 25 are bike user and 20 out of 25 bike are purchase from Hero Honda Dealer MALU MOTORS located at park street kolkata. Every thing is going smoth. But last Augest 2009 Malu motor had shut down their dealer with any intemation or notice. Since Augest 2009 till now, We are runing our bike with out service. Their is no service centre for Hero Honda bike in 12km redies of center Kolkata.

Dear Sir
I had gone to servicing my motorcycle to the nearby Authorised herohonda servive center, Auto needs, Gurgaon on dt.26-04-10. When the person was serciving my bike i was seeing that he was draining petrol from my bike for 5 minutes. When i reached there and asked he said that due to shortage of oil for filter washing he was draining petrol. Then I asked the supervisor , when he asked the fitter he also replied the same. Then the fitter behaved me rudely & made ready the bile in 2 minutes. When I asked the servicing was complete, he replied yes. Then i brought my bike. I am seeing that my bike showing mileage 30km/hr & I am observing the engine hunting sound, causing acceletor playing more. I am very depressed after the servicing. Please advise me what to do?

Regards
Srikant KRS
Mob.[protected]

Dear sir,

I purchased a Hero Honda HUNK DSS CCR RED M/cycle on dated 26.09.2009 (FRAME NO. MBLKC13ED9GH00991, ENGINE NO. KC13ED9GH00863 WIDE INVOCE NO. 04199) from M/s. SHRADHA MOTORS, UPNISHAD BUILDING, NR. SHREYAS CROSSING, AMBAWADI, AHMEDABAD-380015. Right from first day bike had a problem in its wheel and it used to vibrate while driving. The bike since than has under gone six free servicing, during every servicing I had complained to the concerned staff of problem in the bike but nothing has been done till date and that problem still exists. Earlier they used to say there is problem with bearing of rare wheel which has been changed at my cost on 16.04.2010. Now they say there is make wheel problem in front wheel and front wheel is to be changed at my cost. This is basically manufacturing defect and as the bike is still in guarantee period it should be done free of cost.

Your are requested to do the need full and oblige.

Encl.


EMAIL :[protected]@yahoo.co.in
Contact: [protected]

Tushar D. Navge,
Unity Complex B-2,
Flat No 406, Rajan Pada,
Malad (W), Mumbai – 400064.
Contact No :- [protected]/





To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Subject :- Delay in New Bikes do to black marketing of Bikes From your
Authorized Dealer “ Om Sai Honda – Malad “

Sir ,

I have Booked Honda Activa from your Authorized Dealer of Honda i.e. Om Sai Honda On 28th December 209, and my booking no. Was 60136 and receipt no for the same was 011011.

The waiting Period said to me was for 3 months and the said period is already over since long back the main reason behind the delay of bikes that the said authorized dealer is doing black marketing of bikes and the persons doing the booking after me has all ready got the bikes before 15 day’s or so.

I hope so you take necessary action and give me my bike as soon as possible . Hopping From A Positive Reply from your side.

Thanking You.

Your’s faithfully,
Tushar Navge