Hyundai Motor India Complaints & Reviews

Complaint against Hyundai Express I won't be able to bear with the worst service and the Unfixed Car no longer. Even I am not ready to get the Replacement. I want to give back the car [It Includes: Cancel the HDFC Car Loan] and I need you to compensate me with an amount of RS1, 59, 682.70/- for the extreme mental harassment and agony(Mental/Physical agony) caused to me due to the same. Before the District Consumer Disputes Redressal Forum at Chennai Complaint No. _________of 2014 N.THIRUCHITRAMBALAM PLOT 86, CHOLAI RESIDENCY, FLAT S1, 2/877, 3rd STREET, SRI PERUMAL NAGAR, PERUMBAKKAM, SHOLINGANAULLUR, CHENNAI-600100, TAMIL NADU. …Complainant Versus THE MANAGING DIRECTOR, ...Opposite Parties HYUNDAI MOTORS INDIA PVT. LTD., BAANI BUILDING, PLOT NO.5, COMMERCIAL CENTRE, JASOLA, NEW DELHI-110025 …Opposite Party No.1 & THE MANAGING DIRECTOR, BMK AUTOMOBILES PVT. LTD., NO.96-100, RAJIV GANDHI SALAI (OMR), SOZHINGANALLUR, CHENNAI-600119 ...Opposite Party No. 2 & THE MANAGER, M/S KUN AUTO CO. PVT. LTD, CUDDALORE MAIN ROAD, MOUROUNGAPAKAM, PONDICHERRY -6050046 …Opposite Party No.3 & THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., IRRUGATTUKOTTAI, NH. NO.4, SRIPERUMBUDUR TALUK, KANCHIPURAM -602117, TAMIL NADU. …Opposite Party No.4 Subject: Deficiency in Services and Unfair Trade Practice. I am writing to you to bring to your notice the extreme difficulty I have faced after availing your deficient services and the harassment which I have been subjected to without any rhyme or reason. The conduct of your Bank has left me disgusted for which the brand image stands dubious and contaminated. I purchased a Hyundai EON ERA PLUS on June 4th, 2014 for an amount of Rs. 3, 84, 879/ from BMK Automobiles Pvt Ltd - Sholinganallur.The car got delivered on June 6th, 2014. The registration number of the car is TN04 AM6305. There was a half clutch problems with the car from the first day of the delivery. Before 1st Service, I visited the Hyundai BMK Express Automobiles Pvt Ltd twice to rectify the Half Clutch Issue, But it was not rectified. As a result, I gave the car for the first service on June 23rd, 2014 and I received it back on June 26th, 2014. I sent a mail to [protected]@expresshyundai.com. In this mail, I clearly mentioned the following issue 1. Half Clutch 2. Slow Pick Up 3. No Mileage (not even meet the 13Km Per Ltr) 4. Gear Stick (yet to set it right) 5. Rear Seat Left Side Window Mirror Moves 6. No Suspension. However, to my utter annoyance the problem was still unresolved. During this 1st Service, Mud Guard is changed and 100chasis painting() /Engine painting() is done to avoid rust. Moreover, I was charged Rs.15, 555/-. I have insured the vehicle with Bharati Axa, I claimed the bill and I paid Rs. 6, 158 for 100chasis painting() /Engine painting(). On June 27th 2014, The car break down at Melur at 1.05PM.When I called BMK Express Automobile Pvt Ltd, They put me to different executives and didn’t get proper response.I waited 2hours 35 Minutes at Melur. Sukrith Motors(the Hyundai Madurai Dealer) took the vehicle(3.40PM) from Melur to their showroom and repaired the car. The bill raised by them for repair was Rs. 21, 146/-(Bill 1: RS9063/- & Bill 2: RS12, 083/-). I claimed this bill from the insurance company Bharati Axa and only received Rs. 4, 155/- from them and paid remaining amount from my pocket. When I received the car back, I realized that there are issues with it such as No speed pick up, seat dislocation, no proper break system. As a result, on August 5th, 2014, I had sent the car for repair the third time now to BMK Express AutomobilePvt Ltd, under the running repair category. Also, I sent an email to cre.[protected]@marjanmotors.com /[protected]@marjanmotors.com/ [protected]@expresshyundai.com regarding the defect in the car and the problem I had to experience due to the car .In this email, I highlight all the issues with the car such as seat dislocation, No break, Half Clutch, Mileage problem, No Speed Pick Up etc. To my dismay, I received the car back post repair from BMK Express Automobile Pvt Ltd on the same day (i.e. August 5th, 2014). I called BMK Express Automobile Pvt Ltd on 6th August, 2014 and expressed my dissatisfaction with the service. Hyundai BMK Express Automobiles Pvt Ltd Executive named Vishwa said ‘Seat Dislocation :  We set the screws & Bolds of seat right. To set the Brake System right, it would cost RS1000/-, So Nothing is done on this. I booked an appointment on 11th Aug 2014(Monday) to fix the Seat Dislocation issue’. The unprofessional approach of BMK Express Automobile Pvt Ltd is evident from the fact that the vehicle was not properly serviced. On August 8th, 2014, my car was hit by a car in Senji. This time the car was repaired by KUN Hyundai Pondicherry. The car was taken by KUN Hyundai to their showroom from Senji on August 9th, 2014.On August 13th, 2014, I spoke to KUN Hyundai and the executive named Illamurugan at the office asked me to send all the documents like Claim Form/RC/Insurance/Driving Licenseetc through courier. On 14th Aug 2014 (Thursday), I sent all the Documents(Claim Form/RC/Insurance/Driving License) to Kun Hyundai Pondicherry through Courier. The courier got delivered on August 18th, 2014. On August 18th, 2014, I was informed by the service center that the surveyor did the inspection and on August 22nd, 2014 the parts of the car will be received by the service center and then I will be informed about the delivery date of the car.  On August 20th(Wednesday), Kun Hyundai Pondicherry Executive named Illamurugan asked me to mail the Documents(Claim Form/RC/Insurance/Driving License).On August 21st (Thursday) 2014, I sent him the  Documents(RC/Insurance/Driving License) through Gmail. I didn’t get any call on August 22nd 2014(Friday).On August 22rd 2014 (Saturday), When I Called, Kun Hyundai-Pondicherry Executive named Illamurugan said ‘Before I leave the Office, I will Let you Know the Delivery Date’, But I didn’t get any call from him. On August 25th 2014 (Monday), I didn’t get any update from Kun Hyundai. On August 25th 2014 (Monday), At 1.32PM, I sent him(Executive named Illamurugan) a message saying ‘Confirm the Delivery Date’, But I didn’t get any reply. Later at 2.10PM, I called him (Executive named Illamurugan) and He(Executive named Illamurugan) said ‘Delivery Date will be before 15th Sep 2014’.I Asked him to message his manager Contact Number. I waited & didn’t get any message from him(Executive named Illamurugan), So I called him & Asked his manager Contact Number, But he(Executive named Illamurugan) said ‘I will talk to my manager and then will give you his Contact Number.One of his(Executive named Illamurugan) incharge named Gunasekar said ‘I am his incharge, We cann’t give you the manager Contact Number, Once Manager got back from the lunch, You will get a call before 4PM’. But, I got a call from Executive(Executive named Illamurugan) @ 4.48PM and gave the Manager Contact Number. Manager Name is Mr.Dhamodharan & His Contact Number is [protected]. I called the Manager Mr.Dhamodharan at 5.58PM On August 25th 2014 (Monday). Manager Mr.Dhamodharan said ‘We will start the work Once we got the Document and Surveyor inspection got over. It will take 10 Days to fix the issue. Till now Car parts is not dismandled and We got the necessary Parts. I can deliver it on September 8th 2014(Monday) or Before September 10th 2014(Wednesday)’. He gave his email address [protected]@gmail.com and [protected]@kunhyundai.com. As per Kun Hyundai Pondicherry Manager Mr.Damodharan word “We will start the work Once we got the Document and Surveyor inspection got over. It will take 10 Days to fix the issue”, The Car has to be delivered on September 1st 2014(Monday) {11th Business Day from the Date Document received --- Kun Hyundai Pondicherry received the Documents On August 18th, 2014 (Monday) and Inspection got over On August 18th, 2014(Monday)}, But they are ready to deliver the car only on September 8th 2014(Monday) or Before September 10th 2014(Wednesday). On August 25th 2014 (Monday), I sent a mail to [protected]@marjanmotors.com [protected]@marjanmotors.com [protected]@kunhyundai.com [protected]@gmail.com saying “Kun Hyundai Pondicherry has to deliver the vehicle September 1st 2014(Monday)”. After 2 ½ days(ie: On August 28th 2014 (Thursday), I got a reply gmservice to: THIRU THIRU cc: [protected]@marjanmotors.com, [protected]@gmail.com, [protected]@kunhyundai.com, [protected]@marjanmotors.com date: Thu, Aug 28, 2014 at 1:28 PM subject: RE: Complaint : Fix the Issue & Deliver it on date OR ELSE Take it back : Important mainly because of the words in the message Dear Mr.Thiru, Further to the mails below on the body repair through insurance at Kun Hyundai, Pondicherry and the query made regarding your vehicle with us, AGM Service  Kun Hyundai is appraised of the details and our Service Manager interacted with him to support you in getting the vehicle repaired at the earliest. Tentative delivery informed is on 6th Sep 2014 . Kindly do not have apprehension in this regard. For any further assistance, pls contact Mr.Damodharan, AGM Service Kun Hyundai. Regards. S.Sivakumar GM Service Marjan Motors. On September 3rd 2014, I got a mail from Kun Hyundai – Pondicherry From: Kavitha Rajavel [mailto:[protected]@gmail.com] Sent: 03 September 2014 17:01 To: [protected]@gmail.com Cc: Damu Dharan; sangeetha Subject: Your Hyundai EON TN04AM6305 Dear Mr. Thiruchitrambalam. This has the reference to your feedback expressed to HMIL, Delhi dt: 02.09.14 regarding your Hyundai EON bearing Regn No: TN04AM6305. At the outset, we regret the inconvenience caused to you in this regard. With regard to the reported concern, please recollect the telecon you had with our Assistant General Manager, Mr.S. Damodharan today who had updated that work is in under progress and would deliver the vehicle on 6th September 2014. We assure you that concern person would contact you to do the needful ASAP. Should you need any assistance, please contact our Asst. General Manager, Mr. Damodharan on[protected] or Service Advisor, Mr. Elamurugu on 96262 22718. Thanking you and assuring you of the best service at all the time. With regards Kavitha.R Customer Care Incharge, M/s. KUN Auto Co.Pvt.Ltd., Cuddalore Main Road, Murungapakam, Puducherry - 605004. Ph No:[protected]. On September 5th 2014(Friday), Kun Hyundai Pondicherry Mr.Damodharan said “Car will be delivered tomorrow by 3PM.We got to know a ‘Mild Noise issue’ when we had a test drive after work completion. It’s not the impact of senji car hit. But still you can use the car”. On September 6th 2014(Saturday), I didn’t get call from Kun Hyundai-Pondicherry. When I called Mr.Damodharan post lunch, He said “Still Car is with us. To fix the issue, Need to order the parts on September 8th 2014(Monday) and I will get the parts on September 9th 2014(Tuesday). Car will be delivered on September 10th 2014(Wednesday) by 4PM. On September 10th 2014(Wednesday), I didn’t get any call from Kun Hyundai Pondicherry. I called MR.Damodharan thrice. Executive named Kavitha answered the 3rd call. She said ‘This is a call divert. He(MR.Damodharan) is on drive and I will update the status in another five minutes.Then I got a call from Executive named illamurugan and He(illamurugan) Said ‘I have yet to receive the parts and MR Damodharan is on leave’. When I asked him to put me to MR.Damodharan Subordinate, Executive illa Murugan said ‘Kavitha is the subordinate(Next higher authority) and I will ask her to call you’, But I didn’t get any call. I chased your service center/ company several times. However, each time my request were ignored on one pretext or another and I was given false assurances from your service center/ company. On September 11th 2014(Thursday), I sent a mail to Kun Hyundai Pondicherry saying .. Hi, As per your Mail, I didnt get my car delivered on 6th Sep 2014(Saturday) and am told Forsure It will be delivered on 10th Sep 2014(Wednesday) by 4PM. On 10th Sep 2014, I didnt get any call from Kun Hyundai Pondicherry. I called MR Damodharan thrice. Executive named Kavitha answered the 3rd call This is a call divert. He is on drive and I will update the status in another five minutes. Then I got a call from Executive named illamurugan and Said I have yet to receive the parts and MR Damodharan is on leave. When I asked him to put me to MR.Damodharan Subordinate, Executive illa Murugan said Kavitha is the subordinate(Next higher authority) and I will ask her to call you, But I didnt get any call. Still I didnt get my car. I am quite disappointed with the worst service. I would like to take this Dealers anarchy and atrocity to the Hyundai Top Management. I need the Hyundai Top Management Email Address immediately. Thanks, Thiru | [protected] On September 11th 2014, I got a call from KUN Hyundai - Pondicherry- Subordinate named Kavitha. She said "We have received the parts, will complete the work by today and will deliver the car tomorrow early morning. Deliver Expense (Petrol/Acting Driver/Toll Booth Fare Expenses) will be charged. I will let you know the Bill Amount and Deliver Expense by 3PM”. On September 12th 2014 at 12.06PM, I got a call from Kun Hyundai Pondicherry Subordinate Kavitha. She Said "Car is ready for delivery. Total Expense is RS75651/-. Insurance Claim amount would be RS47525/- and Remaining Balance RS28, 090/- will be charged. Apart from this, Driver Charge + Toll Booth Charge has to be paid by you. I will check the driver charge and will give a call". But I didn’t get any call from her. Kun Hyundai Pondicherry brought the car to my house On September 12th 2014 at 10.05PM. Driver called Mr.Damodharan. Mr.Damodharan said ‘I will leave the car in Pallikaranai office. You can take it tomorrow morning after payment’. I said ‘you keep it in pallikaranai office tonight and Send it tomorrow morning 10AM to my house.I will make the payment(RS28, 090/-) in pallikaranai office’. He said(Mr.Damodharan), ‘I will send it tomorrow morning at 10AM’. Kun Hyundai Pondicherry took 33 days of time to fix and deliver the car. Finally running from pillar to post, I received the car at my house from Hyundai - Pallikaranai office On September 13th 2014(Saturday) at 10.35AM. Driver brought the 'Card Machine'. I paid RS28, 590/- (RS28, 090/- + Driver Charge RS500/-) Using my card. I also showed the original Documents (RC/Insurance/Driving License) to the Hyundai Pallikaranai Office Driver(Mr.Subramani). They could have brought the 'Card Machine' and Deliver it yesterday, When they visited me @ 10.05PM. I had a test drive. However, still the problems in the car are unrectified. The issues are 1. Seat Dislocation 2. Half Clutch 3. There is no Mutflop (Left Rear Side) 4. Deficiency in Power Steering 5. No Proper Break 6. Indicator Stick is not fixed(It gives a sound) I have yet to check the ‘Mileage Problem’ On September 15th 2014 (Monday) at 12.50PM, I sent a mail to [protected]@marjanmotors.com [protected]@marjanmotors.com [protected]@kunhyundai.com [protected]@gmail.com saying THIRU THIRU to: gmservice cc: [protected]@marjanmotors.com, [protected]@gmail.com, [protected]@kunhyundai.com, [protected]@marjanmotors.com, THIRU THIRU date: Mon, Sep 15, 2014 at 12:50 PM subject: Take back the Vehicle and Need a Compensation mailed-by: gmail.com : Important mainly because it was sent directly to you. Hi, Kun Hyundai  Pondicherry took 33 days of time to fix and deliver the car. Car is delivered to my house on 13th Sep 2014 at 10.35AM from Hyundai Pallikaranai office. Driver brought the 'Card Machine' .I paid RS28, 590/- (RS28, 090/- + Driver Charge RS500/-) Using my card. They could have brought the 'Card Machine' and Deliver it yesterday, When they visited me @ 10.05PM. I had a test drive. The issues are 1. Seat Dislocation 2. Half Clutch 3. There is no Mutflop (Left Rear Side) 4. Deficiency in Power Steering 5. No Proper Break 6. Indicator Stick is not fixed(It gives a sound) I have yet to check the Mileage Problem. Hyundai isn’t able to fix the issues Even after 33 days of time, Still I experience the above listed issues. I am quite annoyed with the worst service that I had with Hyundai Express. Take back the vehicle[It includes, Hyundai has to pay me Car Initial Amount + 4 EMI (Each EMI RS7, 083/-) + Petrol Expense and Cancel the HDFC Car Loan] and Apart from this, I need a Compensation of RS3, 80, 000/-. Thanks, Thiru | [protected] . I got a call from Kun Hyundai Pondicherry Mr.Damodharan On September 15th 2014 (Monday) at 1.09PM. He(Mr.Damodharan) said ‘I gone through the mail that you sent. I agree, On Mutflop issue, It’s a mistake from my(Kun Hyundai Pondicherry) end. Team should have informed you saying It(Mutflop) is missing, Would you want us to fix a new mut flop? Or Do you want to leave it ?. I will take necessary action against them. You give the car to Pallikaranai Hyundai Office to fix the listed issues’. I said ‘Every time, I give it for service(Issue), I didn’t get it fixed. This force me to give back the vehicle. If you would like to fix it, you take the car. I will mail the details to Hyundai Express’.  I got a call from Pallikaranai Hyundai Office Mr.Osborn(+91 [protected] On September 15th 2014 at 6.26PM. He(Mr.Osborn) Said ‘I need to send the Documents(RC/Insurance/ Driving License Photocopy) along with Invoice to Kun Hyundai Pondicherry. So I need the RC/Insurance/ Driving License documents Photocopy’. I told him(Mr.Osborn) that ‘Already I sent the Documents to Kun Hyundai Pondicherry. I also showed the original Documents (RC/Insurance/Driving License) to the Pallikaranai Office Hyundai Driver(Mr.Subramani), when I got the car. Mr.Damodharan asked me to get it fixed in Pallikaranai Hyundai office. Every time I give it for service, I keep getting the unfixed car. So Hyundai has to take back the vehicle. Convey the same to Mr.Damodharan’. I got a mail from Kun Hyundai Pondicherry On September 15th 2014 saying ... from: Kavitha Rajavel to: THIRU THIRU cc: Damu Dharan, [protected]@kunhyundai.com date: Mon, Sep 15, 2014 at 5:01 PM subject: Your Hyundai EON vehicle TN04AM6305 mailed-by: gmail.com signed-by: gmail.com : Important mainly because of the people in the conversation Dear Mr. Thiruchitrabalam. This has reference to your feedback expressed regarding your Hyundai EON bearing Regn No: TN04AM6305. At the outset, we regret the inconvenience caused to you. Please recollect the telecon you had with our Asst. General Manager, Mr. Damodharan who had given necessary explanation on the matter. It is our constant Endeavour to offer the best quality service to all our customers. We do take this as an opportunity to review and place our system in position so as to avoid such incidents in the future. With regard to the reported concern, we request you to spare the vehicle to our Pallikaranai Service Station any later date which is convenient to you for necessary action. We assure you that concern person would do the needful on receipt of the same. For further assistance, may please contact our Pallikaranai Service Manager, Mr. Ramesh on[protected] or Asst. General Manager, Mr. S. Damodharan on 98430 63170. Thanking you and assuring you of our best service. With regards Kavitha.R Customer Care Incharge, M/s. KUN Auto Co.Pvt.Ltd., Cuddalore Main Road, Murungapakam, Puducherry - 605004. Ph No:[protected]. I replied to the Kun Hyundai - Pondicherry Mail On September 15th 2014 saying ... from: THIRU THIRU to: Kavitha Rajavel cc: Damu Dharan, [protected]@kunhyundai.com date: Mon, Sep 15, 2014 at 7:13 PM subject: Re: Your Hyundai EON vehicle TN04AM6305 mailed-by: gmail.com Hi, I got a call from Kun Hyundai Pondicherry Mr.Damodharan at 1.09PM on 15th Sep 2014. He said I gone through the mail that you sent. I agree, On Mutflop issue, Its a mistake from my(Kun Hyundai Pondicherry) end. Team should have informed you saying  Its missing, Would you want us to fix a new mut flop? Or Do you want to leave it ?. I will take necessary action against them. You give the car to Pallikaranai Hyundai Office to fix the listed issues. I said Every time, I give it for service(Issue), I didnt get it fixed. This force me to give back the vehicle. If you would like to fix it, you take the car. I will mail the details to Hyundai Express.  I got a call from Pallikaranai Hyundai Office Mr.Osborn(+[protected] at 6.26PM on 15th Sep 2014. He asked me RC/Insurance/ Driving License Photocopy to send it to Kun Hyundai Pondicherry along with Invoice from his end. I told him(Mr.Osborn) that Already I sent the Documents to Kun Hyundai Pondicherry. I also showed the original Documents RC/Insurance/Driving License to the Pallikaranai Office Hyundai Driver(Mr.Subramani) when I got the car. Mr.Damodharan asked me to get it fixed in Pallikaranai office  Hyundai. I keep getting the unfixed car, Every time I give it for service. So Hyundai has to take back the vehicle. Convey the same to Mr.Damodharan. Thanks, Thiru | [protected] I won't be able to bear with the worst service and the Unfixed Car no longer. Even I am not ready to get the Replacement. I want to give back the car [It Includes: Cancel the HDFC Car Loan] and I need you to compensate me with an amount of RS152599.70/- for the extreme mental harassment and agony(Mental/Physical agony) caused to me due to the same. The split up is as follows SNO DESCRIPTION AMOUNT 1 Car Hyundai Initial Amount 50700 2 Car 4 Months EMI 28332 3 Car Petrol 30650.7 4 Compensation 50000 TOTAL 1, 59, 682.7 I state that either is a defect in the car or your authorized service centers are not servicing the car properly and just charging money.Such an act on the part of your company/ service center is detrimental to consumer interest and I criticize the same strongly. I would like to reinstate the fact that your actions have been extremely harassing, negligent and fraudulent in nature and thus it attracts liability of Section 2(1)(g) of the Consumer Protection Act, 1986 which defines “deficiency” as any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. Also, your actions attract liability under Section 2(1)(r) of Consumer Protection Act, 1986, "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice, including namely, falsely represents that the goods are of a particular standard, quality, grade, composition, style or model. As a consequence of your deficient service and the repeated incompetency displayed by your employees, I have suffered undue hardship and mental frustration. I would like to emphasize that: You have been grossly negligent and unprofessional in your approach. I have undergone a lot of extreme stress and mental/Physical agony because of your deficient service. Additionally, I would request you to compensate me with an amount of Rs. 50, 000/- for the extreme mental harassment and agony caused to me due to the same. Hyundai fail to act on the 18th September 2014 dated letter. In view of above stated facts and circumstances it is respectfully prayed that this Hon’ble Court may kindly be pleased to:- i) direct the Opposite Parties to apologize for all the inconvenience caused to the Complainant; ii) direct the Opposite Parties to compensate the amount which the Complainant has paid towards the initial car amount as Rs.50700/-, as 4 months of EMI as Rs.28, 332/- and petrol charges as Rs.30650//- that is Rs.1, 09, 682/-; iii) direct the Opposite Parties to pay a sum of Rs.50, 000/- towards the mental agony suffered by the Complainant; and iv) direct the Opposite Parties to pay a sum of Rs. 1, 000/- towards cost of this petition; v) orpass any such orders and reliefs deemed fit and proper by this Hon’ble Forum in view of the facts and circumstances of this case. for which act of kindness, the Complainant shall, as is duty bound, ever pray. Place:Chennai Complainant Dated:14th Oct 2014 N.Thiruchitrambalam VE R I F I C A T I O N I, Mr.N.Thiruchitrambalam, do hereby on solemn affirmation state and verify that the contents of the complaint are true and correct to the best of my knowledge and nothing has been concealed there from and the contents of para are in the nature of legal submissions which I believe to be true. Place :Chennai Complainant Dated:14th Oct 2014 N.Thiruchitrambalam AFFIDAVIT IN SUPPORT OF THE COMPLAINT Before the District Consumer Disputes Redressal Forum at Chennai Complaint No. _________of 2014 N.THIRUCHITRAMBALAM, PLOT 86, CHOLAI RESIDENCY, FLAT S1, 2/877, 3RD STREET, SRI PERUMAL NAGAR, PERUMBAKKAM, SHOLINGANAULLUR, CHENNAI-600100, TAMIL NADU …Complainant Versus THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., BAANI BUILDING, PLOT NO.5, COMMERCIAL CENTRE, JASOLA, NEW DELHI-110025 …Opposite Party No.1 & THE MANAGING DIRECTOR, BMK AUTOMOBILES PVT. LTD., NO.96-100, RAJIV GANDHI, SALAI (OMR), SOZHINGANALLUR, CHENNAI-600119 ...Opposite Party No. 2 & THE MANAGER, M/S KUN AUTO CO. PVT. LTD, CUDDALORE MAIN ROAD, MOUROUNGAPAKAM, PONDICHERRY -6050046 …Opposite Party No.3 & THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., IRRUGATTUKOTTAI, NH. NO.4, SRIPERUMBUDUR TALUK, KANCHIPURAM, TAMIL NADU-602117 …Opposite Party No.4 ...Opposite Parties A F F I D A V I T I, Mr.N.Thiruchitrambalam, major of age 32, son of T.Natarajan Indian National, occupation Work as Senior Software Engineer - resident of Plot 86, Cholai Residency, Flat S1, 2/877, 3rd Street, Sri Perumal Nagar, Perumbakkam, Sholinganaullur, Chennai-600100, Tamil Nadu. I do hereby solemnly affirm and declare as under:- 1. I say that I am the Complainant in the above case, thoroughly conversant with the facts and circumstances of the present case and competent to swear this affidavit. 2. I say that the facts contained in my accompanying complaint, the contents of which have not been repeated herein for the sake of brevity may be read as an integral part of this affidavit and are true and correct to my knowledge. 3. I verify that the contents of above para 1 and 2 of this affidavit are true to the best of my knowledge. I do hereby Solemnly affirm and declare as above On 14th of October, 2014.

My cousins car met with an accident on 16march he died on the spot for which we on 27march parked our car at RAJA M HYUNDAI mansa road bathinda for repair, investigator was asked to make his report for the same which he did nd clicked some photos of the car. Later due to car policy and there rules it took 6months deciding whether car is under total loss/repair / cash loss policy. when thy reached on thier final acessment surveyor sold my car to some dealer for which when i went to RAJA M HYUNDAI to sale my vehicle i found some parts which were removed from my car. on my complaint now manager has asked me for 5 days to fix the problem as he too found complaint to be geniune.MY cars dashboard was completed dismenteld nd parts wre removed from there. some sensors from front and behind were also removed. SIR, i was going to file police complaint against this but was stopped by your customer car and aggred to solve my complaint sooner but as i can see i filed complaint via compliant number[protected] but i havnot got any reply. Is this ur parking facility who will trust you further to park his vehicle with you. u lost my trust.

my fluidic verna model may 2013 broke down on 9th may 2014 in Mumbai. It didn't take self with the push button and suddenly all possible lights inside the car started blinking. I called the call road side assistance call centre and the vehicle was towed at the nearest dealer which is Shreenath Hyundai, Jogeshwari West, Mumbai. It is almost 3 working days now and the mechanics have not been able to identify the problem. I have been assured today that possibly some engineers may visit the workshop tomorrow to identify the problem. Now I am not able to understand wherein now when with all advanced electronics does it take such to indentify problem and that too in a 16 month and 20000 km old car. I have been a Hyundai loyalist for last 14 years and now really am afraid to drive my verna. I hope I didn't make a bad choice. I therefore kindly request to the reader of this complaint to take up this matter on urgent basis and someone from the company update me of the problem in the car instead of just telling that it's some electric problem earliest by tomorrow . I am in tremendous trouble as its festive time and my family is stuck. This is really sucking. Vehicle no: MP 04 MK 0099 Chasis no: MALCU41ULDM122334 Complaint no: 22697 Ajeet Singh 905 D wing, Lok sarita Military road, Marol, Andheri East Mumbai 59 Email id: [protected]@gmail.com Contact no: [protected]

Multiple problems like overheating, cabin getting hot, driver side air conditioning throwing hot air, water flowing sound at the time of starting, poor pulling, less mileage, etc., etc., after replacing various parts like engine assembly, catalytic converter, etc. experienced even after two years of regular visits to hyundai dealer-almost for three months the car with them. No positive response for change of vehicle.

To Whomsoever it may concern, I am writing this complaint in relation to my new car (Hyundai Xcent –optional) which I recently bought from VTJ Hyundai, Kannadikaadu, NH Bypass, Kerala on 22nd August 2014. Unfortunately, the car has broken down suddenly on the highway while driving without any warning sign on the dash board on 3rd Oct 2014 (That is just 42 days from date of delivery of the vehicle). Later the vehicle has been tough to the service station and found that the clutch has burned out completely and the associated sensor has also damaged. Now I am told from the company that as clutch does not comes under warranty they have asked to pay around 9500.00. I am really frustrated with what has happened to the vehicle as it has covered just 3200KM and I am the only person who used the car. I have already mailed the concerned people in Hyundai regarding this concern but have not got any proper response from them. Today I came to know from the merchant that my request to cover the damaged parts from Hyundai is rejected and I have to pay the money. Also letting you know that due to the shortage of the sensor my vehicle is with the merchant for the past one week. I want this to be treated as manufacturing defect and expecting the authority to take this up so that I get the justice. Thanks & Regards Tibu Justine

I brought a i10 grand diesel in april 2014 i was going on a yatra to kashmir in september and my car did not start on highway.. I took the car to kc hyundai authorised service station of hyundai and they said diesel filter full assembly has to be changed and part is not available.. It will take two days to reach here from delhi .. Now it is 20 days my car is there and they are saying it will take three months you can buy it private but i called hyundai customer care for 10 days they are not paying attention to my complaint... I want my car badly.. Have to go to kashmir three times but they are not repairing it saying part will take time to reach here while it is availabe at every service station in delhi

Respected Sir/Madam, I brought a Hyundai i20 full option in 2013with engine number D4FCDM008944 registered number plate KL 10 AQ 120, which at present used only 20000 km, is maily used for the homely purpose with family, Since the beginning o[censored]sage of car, I find the car is very difficult to pull the heights and hilly roads in kerala, where majority of roads in kerala is such type due to the geographical condition, The failure or weak pulling causes risk which can even cause major accidents of lossing the control and falling from heights with the car engine get off automatically due to very weak pulling power and failure to accelerate in the first gear even and slipping back while driving to the hill heights especially during the rainy season which can even cause death, Such and Issue was being contineously informed since the beginning and two service time also completed but they are showing negligence to the issue informed, They said the issue is with the turbo and many of the customers who purchased I20 came up with the same but they are not ready to solve the issue and all they are saying is that companyhave not informed them about any solution, Untill then they cannot do anything .This reply is being continued for almost 13 months from the service points of hyundai in Manjeri and Perinthalmanna. and during the last service done at perintalmanna service point on 06th October 2014, One of the service executive says they doesnt have any solution for the turbo problem and we should go to a third party and do an unauthorised software update which we should make an extra payment.They clearly show negligence without solving the issue which makes it very difficult to make a safe drive in roads of kerala where majority of roads are curvy, hairpin bends and hilly heights and slippery during rainy season which is very panic effort to drive with family. I request to Honorable Law to make an effort to help the society to get a transparent solution for such a serious defect from a very popular and International Car manufacturer which they are clearly neglecting and the fact is that Hyundai I20 is a very fast moving car in India and still they deliver such a poor quality spare parts for a car that is priced around 9 Lakh Indian Rupees. So i request for your attention to solve this with public interest. Along with this, There is a very serious and dangerous defect pointed out to them since the purchase time, The issue is that while driving at night time, with Air Conditioner on, A very rare mist formation which cannot be removed with mirror wiper, or any type of wash and it makes the glass blurr like a sandblasted glass and blocking the vision of the driver which can even cause death and major accidents when such a vision blocker occur quickly while driving. This issue occurs mostly in rainy season and mild climate and only with useage of air condtioner. As it is a very difficulttask to explain such an issue to a third party, They were just giving lot of guidance for last one year to use different modes of AC when that fogg type of mist block the vision, but all their guidance failed miserably during this one year and finally we had to raise this issue with serious panic as this issue caused an accident while driving with family during the eid tour on 06th october 2014 that too at night time but the Hyundai Service point in Perintalmanna asked us to prove the issue when reported again after accident and said they can only give a solution if the real problem is proven, and after two days when we found the same issue while driving in perintalmanna locality we called them and they witnessed the issue and stood helpless to remove the mist formation which doesnot get removed aftter cleaning from outside and inside of car. The company is showing a very irresponsible attitude to the issue and Mr Anson, The service manager was very harsh towards the issue reported and he was ignorant towards the possibility of causing accident if driven with such a dirty vision that is caused by the unremovable mist on the front glass .as were travelling with family at night time when the issue was reported and Mr Anson, who is the perintalmanna service branch manager was very irresponsible and ignorant to provide a replacement or solving out the issue, Especially our concern about causing accident and the security of our ladies inside car if such issue stop the journey at night time in strange areas. We felt so shocked with the reply from the senior service managers . So we request the Honourable Law to take its cause to provide a healthy solution to such serious issues which causes serious Road safety issue while driven which is being clearly neglected by the very large scale car manufacturer in India. So My humble request to the Honourable Court is to look into the matter seriously and help me and the society to find a solution for the issue many are facing but being left unsolved due to the ignorance of the company.

My Name is Niranjan Divecha. My Car No. is MH-02-CV-1830 and my Contact No. is [protected]. I hv an i-10 purchased in Oct.2012 from Modi Hyundai, Mumbai. The 3rd "Free" Service was due and the car was given to M/s ShreeRam Hyundai at the Service Station situated @ Charkop, Kandivali(West) Mumbai on 04/10/2014. The Car was picked up and Dropped at my instance. However, the Service Station was NOT TRANSPARANT in dealing. Although it was supposed to be a "FREE" Service, I am charged Rs. 2712/- in the name of "Replacement"??? of various items-WITHOUT PROACTIVELY CONSIDERING, WHETHER THESE REPLACEMENTS ARE WARRANTED OR OTHERWISE. Also, when the Car was handed over, the ADVISOR Mr. Kunal Wagh was Negligent, Casual and Careless about counting and delivery of the Accessories available in the Car. The Service Manager from ShreeRam Hyundai called me on 06/10/2014 and an Appointment was fixed for Mr. Kunal to come and attend the problem. While Mr. Kunal has fixed time of 5.00 PM, he is yet to turn up. I am of the opinion that 1) The Service Station is Not transparent and Proactive. 2) In the guise of "Free Service", the customers are Charged and made to pay unnecessarily. 3) The Advisors are Very Very Casual and Negligent. I hope someone will take cognizance of my feedback and take some corrective measures.

R sir We have purchased verna from your sale outlet m/s godawari motors ludhiana vide bill no SL-31 dt 23.4.14. Now out of four tyres three are swollen and one even bursted few days back. After that we informed the people at ludhiana. They kept on giving various excuses and did nothing to solve the problem. The attitude is non cooperative and of postponement. We were told to contact you regarding the issue. You are requested to kindly look into the matter. Looking for an early and responsive reply from your side. Regards Satish kumar [protected] Sent from Yahoo Mail for iPhone

Hi My name is Ali Reza Akhundpur I have a I20 sports blue color model purchased in 2011 Number is MH O1 TA 6751 I have given my car for repairs at the Shreenath Hyundai workshop at Goregoan mumbai, and have been facing issues with the service and repairs since one and half year. I had an issue with the Steering wheel of the car one year before; it had automatically locked itself and was unmovable. I had taken the car to the workshop where they told me the motor was damaged and it replaced I was also told the steering rack is damaged by rats and would not be covered under warranty and would cost me RS 10000. I refused to believe it as the car was with them for two weeks the adviser informed me it was possible that it could have been damaged in the workshop as the car was kept open, but Shreenath will not cover it under warranty and I could not prove it . even if it was damaged by itself they would still prove that it was damaged by rats and I would have to bear the cost of it. I had an argument and later was informed they will replace the entire steering wheel for me and will try to attempt to get the rack replaced, they requested me to take the car for now and then would contact me. I kept on following up with the advisor than at the Shreenath workshop who requested me to have patience. It was still manageble for me to drive the car and I believed on his assurance I waited patiently for a reply. Later on I was informed it would not be replaced about two months later.as it would not be not make a difference to my driving of the car and if I use it with the same damaged rack. I agreed to it as I loved my car and found no issues while driving it. Now after one year, the steering wheel has again got very stiff and I’m not able to drive the car smoothly. My car has been in the Shreenath workshop for two weeks and have beend tol again the same reason that the rack is not replaceable in the steering and it has been damaged by rats and not covered under warranty.i have been told it will cost me RS 10000. I have my own garage where I park my car and there have been no other signs of rats damaging any other part of my car in any way. A few months back I had an accident of my car once and the same workshop had the head lights of my car replaced under insurance policy for new ones but later on I found out they had replaced the headlights of my car with repaired ones as it was visible I wen t back to the showroom, they apologized to me and immediately had new once placed in my car. I was requested not to complain about the issue and I let it go than. But now it has been two weeks I, m without a car and the service manage(Rodney) at Shreenath workshop informed me again the steering rack is not under warranty and will try to see what can be done They are willing to give me a 20% discount on the service charges and other small costs incurred in the car. I would want your immediate attention in getting this sorted out as I refuse to believe any part of my car being damaged by Rats.

I have booked my car with Sharma Hyundai, Ashram Road, Ahmedabad-380009 on 04 September. 2014, at that time they commited to deliver car with max. 4 weeks, but now they did not co-operate us & did not give us car. My booking Details as per mention. Anil B. Patel Mobile No. [protected], [protected] Customer ID - C[protected] Receipt no. PR[protected] Booking Date:- 04 September 2014 Car. New i20 (IB Sports 1.2 BSIV) pl. Reply immediately & give the delivery date within short period.

all the customer care no.'s, the website to to register complaints by hyundai are farce. No desired informtion is ever delivered at call centre no. u cannot register complaints on website either, as it will constantly show nonspecific error which u cannot correct ( ways to keep complaints minimal). company doesnt listen against it dealer and has given freehand to dealers to loot and harass the costumers.
i bought a i10. power 1100cc. the moment u start AC, the car starts gasping, very poor power...event a 800cc car can perform better. Do they really deliver a 1100cc engine.
Dealer shows u a excel sheet, kind of one u can make at home & print while discussing cost of vehicle at time of purchase. its hgly inflated. u can be duped in tunes of 40000 bugs by these dealers and the company is not aware!!! i friend of mine bought a magna version paying less than what i sheled out for era ( can u believe this).
I am not aware if an company make a remote central lock wth one remote only but Surjeet hyundai at Bhopal, not only managed one but also charged 2500 for the same.
Think twice before buying a yundai car, u have option plenty in market nw.
Happy diwali shopping

hay i have purchased new verna on 8th aug, 14. since that time i m facing problem of hyper reflaction of dash board on front glass/mirror. some time its so bad which hampers my vision. also there hyper reflaction at night time because of street lights. i m not happy about this. i made complaint to local service station of hyundai- Aldium, vadodara, gujarat. they changed the glass but the problem is same and then after they refused to solve it. i m in constant fear of accident b/o bad vision b/o reflaction. pl suggest me what should i have to do?? dr nirav modi [protected]

Dear Sir, Myself Vaibhav Sharma working at Assistant Manager in Coal India Limited, Chhattisgarh. Here I want to share with you my experience with one of the associates of your company. I have booked a Grand I10 (hedge back) car from Krishna Hyundai, Manendragarh Road Ambikapur on 24/07/14 by giving them an advance of Rs.11, 000/-. Finally when the booked model with the colour of my choice was available, I bought it on 8th August 2014 by giving them the remaining amount. Even before the car has been driven for 50Kms, one of the tyre (right side front) got flat due to a cut on it. The service centre didn’t give any satisfactory reply regarding the repair/replacement of the tyre for next fortnight but continuously either avoided my calls or asked me to come after some days. One of their reply that I would particularly like to mention is “This is normal due to the bad condition of roads in rainy season”. I don’t know what to say about this ridiculous statement but just want to add that I have bought the car to run on roads and not to display as a showpiece at my home. Finally, when left with no choice, I have to register complain of it in customer care of Hyundai motors as a result of which the tyre company person atleast checked the tyre. Though even after that no action was taken (company report said no manufacturing defect) and I got my tyre repaired myself. Also I want to bring to your notice a few (actually many) wrong entries in the registration copy that has been given to me by the company. The company has entered my address wrong (despite of giving bank pass book front page Xerox copy as address proof), my annual income wrong (Rs. 3, 00, 000/- instead of actual Rs. 8, 00, 000/-), my car model wrong (sedan instead of the hedge back), the date of purchase wrong (04/09/14 instead of the actual 08/08/14) and date of insurance policy wrong ( 04/09/14 instead of actual 09/08/14). The hilarious situation is that they have attached the Xerox copy of insurance policy with that which clearly shows the correct date. Even when all of the above mistakes are brought to their notice (my wife and father went to their office and told them about all this) they were not ready to accept any of their mistakes. They also claimed that date of purchase and date of insurance policy as entered in the registration copy can’t be previous of the date when registration has been applied for by the company. Neither I nor they know why they have not applied for about a month for the registration? Also if I have two different dates of insurance in two different papers (one in insurance policy and another in RC) which of them will be taken as correct? Similar doubt applies for the date of purchase (as given in the bill provided by the company at the time of purchase and the one entered in RC). Also if I consider the date of purchase as entered in RC to be final can anyone make me understand how a car can be insured before (09/08/14) it is purchased (date of purchase according to their RC record04/09/14)? There are some monetary issues too that I want to bring to your notice. The final invoice that the company has provided to us (on the basis of which the car loan has been taken) was of the amount Rs.5, 94, 792/- which can be subdivided as Ex- showroom price : Rs. 5, 35, 597/-, Insurance : Rs. 13, 336/-, Registration : Rs. 42, 491/- and Extra warranty : Rs. 3, 368/-. According to the receipts that we have got the transport department took Rs. 38, 217/- (instead of taken Rs. 42, 491), insurance company took Rs. 12, 889/- (instead of Rs. 13, 336/-). Also as per the Krishna Hyundai company record we have been given no third year extra warranty. Entry in their records show the ex-showroom price as Rs. 5, 38, 207/- (instead of Rs. 5, 35, 597/- in the quotation), with an insurance amount as Rs. 13, 348/- and Registration charges as Rs. 41, 384/- Their explanation is that car price has been increased since we have booked it. Also the additional registration charges has been attributed to the commission that has been given to the agents (though no receipt of that has been provided to me) With all these experiences, I am really sorry to say that I will not recommend any one else to buy a car of your company. Rather, if possible, I would ask them not to repeat the mistake that I have done by buying this car. This has only given me a lot of mental tension and has been a source of mental pressure since I have bought it. Yours sincerely Vaibhav Sharma

To The General Manager M/S HYUNDAI MOTORS Sir, I would like to bring to your kind notice that vide Invoice no AWA-538 dated 24/09/2014, I purchased my above car from M/S AUTO WEB HYUNDAI That, I have full trust & confidence in HYUNDAI cars, as we are having Two SANTRO cars One HYUNDAI VERNA car & fourth one, We have purchased HYUNDAI ELITE I 20. That after one week only, when the km reading of my car was only 150 km, my left side front Tyre got burst while the vehicle was in the state of running condition. Although, the cut is on the Tyre is on upper side facing & the so called Engineers from M/s BRIDGESTONE named Sh Himanshu was at the service center of HYUNDAI who inspected & dis allowed the Tyre which is in the is in warranty period. The Engineer was requested to check the pressure of tyre & it was noticed that the pressure of tyre was more then 45 in all tyre where as permissible air in the tyre is only 33 & even after request he has not mentioned the pressure of tyre in his inspection report. At our request the pressure of other newly car which was parked in the service center for sale & It was noticed that the pressure of air was more then 50 in all the tyres. When i insisted to replace my tyre the Engineer Sh Himanshu has behaved very rudely that you go to either High court or Supreme court I will make my report as per my own whims and reiterated you do what ever you like. In view of the above to kindly change my tyre immediately latest by tomorrow i.e 7/10/2014 Other wise you will compel to initiate the legal action in the court of law. Hope to do justice in this matter With Regards

I have done my last three service in Hyundai show room surat jalaram. But no one treat as customer.many time i heair this work is not done from hear. if Hyundai service center not support to costumer so why you open show room all over country. My big mistake to purchase Hyundai car i10.

Dear Sir, We wish to draw your kind attention to the fact that my car had been toed by the Goel Hyundai under insurance around 2 months back. My car had been entered in Agency on 1st August and after that no information provided to me about my car. I had been visited many times in agency to see my car but i had never seen. Then, after 21 days a job card is provided to me and i had seen my car after a long period of 21 days. During these 21 days, many losses had been incurred to my car like scratches, looking mirror and net of the blower. On the other hand, estimate of my car made by the company is much more than sufficient without any diagnose. When i request for diagnose, manager refuses and said that we have not any staff for diagnose, you have to wait for some days. Whenever i want to connect General Manager, He ignored me and asked me to talk after 24 hours. He really talks nonsense and doesn't attend the customer properly. I never suggest anyone to buy Hyundai Car because your Customer Service is really very bad. I humbly request you to return my car as soon as possible and take strictly action against the manager. Thanks. Birdevinder Singh S/o S.Charanjit Singh Car No: PB 10 DS 0698 Contact No.[protected]

I booked Xcent petrol S-Met on 23.09.14 with M/S Trident Hyundai, Nrayanpura, KR Puram, Bangalore 560016, in exchange of my existing Maruti Zen Estillo car plus balance payment thru Bank Loan. The car was due for delivery today. All formalities for my Bank Loan from M/s HDFC Bank was completed and loan was approved. Today I was confirmed that the Car was ready for delivery. However when I reached the showroom, I was insisted to take delivery of the car without having Registration No. The dealer said that the car registration will be available only after a week and I have to drive the car during this period without any regn. no. Since this is illegal, I refused to take delivery of the new car. The problem was further compounded since the car dealer retained the original Registration, Insurance and other documents with him since last one week and I was exposed to harassment to the traffic. Regarding bank loan also I was shown an approval paper without any bank logo or signature. All those experience which I faced towards the booking is not pleasant and need to be looked into without proper importance. Thanks, Saibal Mitra

I dothe regular service in Kundan Hyundai but they did not do the proper serviceand also i do not have the other option near to my home. 1. First incidence: Around 1 and ½month back I did the car service in kundan Hyundai but they did not check thebreak-liner which is essential part to check in service. After just 10 days, the break-liner of my car were failed and got damaged even though I have notmuch travelled after service. I travelled from service center to my home, just30 km. Afterword’s I required to change the break-liners. 2. Second incidence: I wastravelling to Mumbai from Pune on 27th Sept 2014 and I felt some doubt inclutch plate and pressure plate and then I stopped my car on express way afterthat my car was not moving and then with help of Toy motor, I took mycar to Sharayu Motors in Jui Nagar (Mumbai) and they found that clutch plateand pressure plate were damaged then I changed the clutch plate related partsbut still my car has same problems even though I did not get proper servicefrom Sharayu motors. I hopeHyundai Company will take care and will make the fine for service provider andalso I hope I will get the good service from Kundan Hyundai or Sharayu Motors. My Car details: Car Model : I20 Megna – 2010 Registration Number : MH12 GF3351 VIN : MALBB51BLAM145487

HI All, I have been facing a lot of issue with the service center in Bhimavaram, Andhra Pradesh... The service center ED is directly telling me that they are not capable of servicing the car and they do not have the expertise for the same. I do not understand why they give service with Hyundai Brand to spoil the company reputation. I am planning to move to some other showroom to get my car serviced. I am reachable on [protected]. Some one please cal me to help me. I have several other people with same complaints. Thanks, Kiran