Hyundai Motor India Complaints & Reviews

hay i have purchased new verna on 8th aug, 14. since that time i m facing problem of hyper reflaction of dash board on front glass/mirror. some time its so bad which hampers my vision. also there hyper reflaction at night time because of street lights. i m not happy about this. i made complaint to local service station of hyundai- Aldium, vadodara, gujarat. they changed the glass but the problem is same and then after they refused to solve it. i m in constant fear of accident b/o bad vision b/o reflaction. pl suggest me what should i have to do?? dr nirav modi [protected]

Dear Sir, Myself Vaibhav Sharma working at Assistant Manager in Coal India Limited, Chhattisgarh. Here I want to share with you my experience with one of the associates of your company. I have booked a Grand I10 (hedge back) car from Krishna Hyundai, Manendragarh Road Ambikapur on 24/07/14 by giving them an advance of Rs.11, 000/-. Finally when the booked model with the colour of my choice was available, I bought it on 8th August 2014 by giving them the remaining amount. Even before the car has been driven for 50Kms, one of the tyre (right side front) got flat due to a cut on it. The service centre didn’t give any satisfactory reply regarding the repair/replacement of the tyre for next fortnight but continuously either avoided my calls or asked me to come after some days. One of their reply that I would particularly like to mention is “This is normal due to the bad condition of roads in rainy season”. I don’t know what to say about this ridiculous statement but just want to add that I have bought the car to run on roads and not to display as a showpiece at my home. Finally, when left with no choice, I have to register complain of it in customer care of Hyundai motors as a result of which the tyre company person atleast checked the tyre. Though even after that no action was taken (company report said no manufacturing defect) and I got my tyre repaired myself. Also I want to bring to your notice a few (actually many) wrong entries in the registration copy that has been given to me by the company. The company has entered my address wrong (despite of giving bank pass book front page Xerox copy as address proof), my annual income wrong (Rs. 3, 00, 000/- instead of actual Rs. 8, 00, 000/-), my car model wrong (sedan instead of the hedge back), the date of purchase wrong (04/09/14 instead of the actual 08/08/14) and date of insurance policy wrong ( 04/09/14 instead of actual 09/08/14). The hilarious situation is that they have attached the Xerox copy of insurance policy with that which clearly shows the correct date. Even when all of the above mistakes are brought to their notice (my wife and father went to their office and told them about all this) they were not ready to accept any of their mistakes. They also claimed that date of purchase and date of insurance policy as entered in the registration copy can’t be previous of the date when registration has been applied for by the company. Neither I nor they know why they have not applied for about a month for the registration? Also if I have two different dates of insurance in two different papers (one in insurance policy and another in RC) which of them will be taken as correct? Similar doubt applies for the date of purchase (as given in the bill provided by the company at the time of purchase and the one entered in RC). Also if I consider the date of purchase as entered in RC to be final can anyone make me understand how a car can be insured before (09/08/14) it is purchased (date of purchase according to their RC record04/09/14)? There are some monetary issues too that I want to bring to your notice. The final invoice that the company has provided to us (on the basis of which the car loan has been taken) was of the amount Rs.5, 94, 792/- which can be subdivided as Ex- showroom price : Rs. 5, 35, 597/-, Insurance : Rs. 13, 336/-, Registration : Rs. 42, 491/- and Extra warranty : Rs. 3, 368/-. According to the receipts that we have got the transport department took Rs. 38, 217/- (instead of taken Rs. 42, 491), insurance company took Rs. 12, 889/- (instead of Rs. 13, 336/-). Also as per the Krishna Hyundai company record we have been given no third year extra warranty. Entry in their records show the ex-showroom price as Rs. 5, 38, 207/- (instead of Rs. 5, 35, 597/- in the quotation), with an insurance amount as Rs. 13, 348/- and Registration charges as Rs. 41, 384/- Their explanation is that car price has been increased since we have booked it. Also the additional registration charges has been attributed to the commission that has been given to the agents (though no receipt of that has been provided to me) With all these experiences, I am really sorry to say that I will not recommend any one else to buy a car of your company. Rather, if possible, I would ask them not to repeat the mistake that I have done by buying this car. This has only given me a lot of mental tension and has been a source of mental pressure since I have bought it. Yours sincerely Vaibhav Sharma

To The General Manager M/S HYUNDAI MOTORS Sir, I would like to bring to your kind notice that vide Invoice no AWA-538 dated 24/09/2014, I purchased my above car from M/S AUTO WEB HYUNDAI That, I have full trust & confidence in HYUNDAI cars, as we are having Two SANTRO cars One HYUNDAI VERNA car & fourth one, We have purchased HYUNDAI ELITE I 20. That after one week only, when the km reading of my car was only 150 km, my left side front Tyre got burst while the vehicle was in the state of running condition. Although, the cut is on the Tyre is on upper side facing & the so called Engineers from M/s BRIDGESTONE named Sh Himanshu was at the service center of HYUNDAI who inspected & dis allowed the Tyre which is in the is in warranty period. The Engineer was requested to check the pressure of tyre & it was noticed that the pressure of tyre was more then 45 in all tyre where as permissible air in the tyre is only 33 & even after request he has not mentioned the pressure of tyre in his inspection report. At our request the pressure of other newly car which was parked in the service center for sale & It was noticed that the pressure of air was more then 50 in all the tyres. When i insisted to replace my tyre the Engineer Sh Himanshu has behaved very rudely that you go to either High court or Supreme court I will make my report as per my own whims and reiterated you do what ever you like. In view of the above to kindly change my tyre immediately latest by tomorrow i.e 7/10/2014 Other wise you will compel to initiate the legal action in the court of law. Hope to do justice in this matter With Regards

I have done my last three service in Hyundai show room surat jalaram. But no one treat as customer.many time i heair this work is not done from hear. if Hyundai service center not support to costumer so why you open show room all over country. My big mistake to purchase Hyundai car i10.

Dear Sir, We wish to draw your kind attention to the fact that my car had been toed by the Goel Hyundai under insurance around 2 months back. My car had been entered in Agency on 1st August and after that no information provided to me about my car. I had been visited many times in agency to see my car but i had never seen. Then, after 21 days a job card is provided to me and i had seen my car after a long period of 21 days. During these 21 days, many losses had been incurred to my car like scratches, looking mirror and net of the blower. On the other hand, estimate of my car made by the company is much more than sufficient without any diagnose. When i request for diagnose, manager refuses and said that we have not any staff for diagnose, you have to wait for some days. Whenever i want to connect General Manager, He ignored me and asked me to talk after 24 hours. He really talks nonsense and doesn't attend the customer properly. I never suggest anyone to buy Hyundai Car because your Customer Service is really very bad. I humbly request you to return my car as soon as possible and take strictly action against the manager. Thanks. Birdevinder Singh S/o S.Charanjit Singh Car No: PB 10 DS 0698 Contact No.[protected]

I booked Xcent petrol S-Met on 23.09.14 with M/S Trident Hyundai, Nrayanpura, KR Puram, Bangalore 560016, in exchange of my existing Maruti Zen Estillo car plus balance payment thru Bank Loan. The car was due for delivery today. All formalities for my Bank Loan from M/s HDFC Bank was completed and loan was approved. Today I was confirmed that the Car was ready for delivery. However when I reached the showroom, I was insisted to take delivery of the car without having Registration No. The dealer said that the car registration will be available only after a week and I have to drive the car during this period without any regn. no. Since this is illegal, I refused to take delivery of the new car. The problem was further compounded since the car dealer retained the original Registration, Insurance and other documents with him since last one week and I was exposed to harassment to the traffic. Regarding bank loan also I was shown an approval paper without any bank logo or signature. All those experience which I faced towards the booking is not pleasant and need to be looked into without proper importance. Thanks, Saibal Mitra

I dothe regular service in Kundan Hyundai but they did not do the proper serviceand also i do not have the other option near to my home. 1. First incidence: Around 1 and ½month back I did the car service in kundan Hyundai but they did not check thebreak-liner which is essential part to check in service. After just 10 days, the break-liner of my car were failed and got damaged even though I have notmuch travelled after service. I travelled from service center to my home, just30 km. Afterword’s I required to change the break-liners. 2. Second incidence: I wastravelling to Mumbai from Pune on 27th Sept 2014 and I felt some doubt inclutch plate and pressure plate and then I stopped my car on express way afterthat my car was not moving and then with help of Toy motor, I took mycar to Sharayu Motors in Jui Nagar (Mumbai) and they found that clutch plateand pressure plate were damaged then I changed the clutch plate related partsbut still my car has same problems even though I did not get proper servicefrom Sharayu motors. I hopeHyundai Company will take care and will make the fine for service provider andalso I hope I will get the good service from Kundan Hyundai or Sharayu Motors. My Car details: Car Model : I20 Megna – 2010 Registration Number : MH12 GF3351 VIN : MALBB51BLAM145487

HI All, I have been facing a lot of issue with the service center in Bhimavaram, Andhra Pradesh... The service center ED is directly telling me that they are not capable of servicing the car and they do not have the expertise for the same. I do not understand why they give service with Hyundai Brand to spoil the company reputation. I am planning to move to some other showroom to get my car serviced. I am reachable on [protected]. Some one please cal me to help me. I have several other people with same complaints. Thanks, Kiran

Dear Concerned, It is to bring your notice that i have lodged 02 times complaint on 30.09.2014 in customer care but not got any complaint no. My complaint is that i have purchased a new i20 sportz car from Novelty Hyundai G T Road Amritsar on 28 Jul 2014 on challan. The bill was not issued due to CSD approval pending. I got the CSD approval on 22 Aug 2014. Till then i am asking your manager Mr Amit Kalia & Ms Jasbir Kaur to transfer the funds in my account so that same can be transfered to CSD to do the needful for issue of bill. The response from your manager is very very poor & i got daily harassed saying it will be done in next one day. Please take the appropriate action to avoid the harashmnent to the customer & maintain the diginity & value of the hyundai brand. Regards Mohan Lal Arora [protected]

I gave my Hyundai i10 to the authorised service center in noida. The car was kept for a week due to insurance claim and the amount of work to be done. When picked after service, we realised that the central lock was missing from the keys. On reporting they argued that it never existed. On request to senior person, the car was checked and they realised that it was a mistake from there end. We were promised that the new lock would be provided at our doorstep today but no one has come over as yet. The question/concern is that is the authorised service center not reliable place to get our car serviced? Hoping we would get the resolution else forcing to escalate further.

I have purchased Hyundai xcent on 3rd June 2014 through ashiyana motors, patliputra colony, patna. From the beginning air condition of that car is not working. Have complained many times to dealer but till to date am not entertained although its in warranty period. My car is in service station since yesterday but non of the responsible person are giving me update about my car. Details and registration of the car is given bellow: - Anurag Sharma BR01CB5771 Engine no:- D3FAEM141112 Chasis no:- MALA741DLEM024674E

i booked hyjndai xcent car from shreenath hyundai thane by paying 10122 on july 2nd using credit card.prior to my booking sales rep informed to me i will get rear parking camera in my car ...while i went to the showroom to pay the bal they stated its notthe feature and i have to pay for the same .they also confirmed sknce its a new car rep was not aware of the same . i raised a complaint against the same on 28th aug howevr i am still following up . noone bothred to call me as per the timeline and i kept being told we are investigating .post this i went to the showroom and cant imagine the stress they could give both the managers krupa and her manager kept telling us they both are new to the showroom and they dont have authority howrver they have terminated the employee for giving us misinformation. we waited there for good 2 and half hours nd nothing happened . they suggested us to visit andheri showroom and meetmiss shabnam merchant, we askedvthem for her number and they provided us landline number whre we kept calling her and the receptionist kept stating she is in a meet ans finally stated she is on leave .i have been trying to get in touch with her since then andthereceptionist keep stating she is not there and today she finally transfeded my call to krupa... i have records of all the callss and emails sent ...please assist i dont know the sttus of my booking neither i am sure if they can give my refund back ... i am quite shocked that hyjndai showrooms dont know the escalatiom process neithr they are working on mycomplaints nor giving t gettme

I gave my car hyundai i 10 for servicing at auto web hyundai on[protected] at 9:35 am and was informed that the car would be given back at 4 pm. after calling at 4 pm was told that it would be handed over at 5 pm after which it was delayed for another hour. At 6 pm utimately when i reached the service centre, very smartly they took the money, got the feedback form filled, just showing me the car from outside. Then suddenly to my surprise, they started the car with the plier, and when i objected, did they told me that the they are not being able to start the car with the keys. This was despite the fact that that they had themselves taken the car with me for a test drive before they started the servicing part. How was it that they faced no problem in starting the car at that time. Secondly, even if they were having problem of this sort, they could have called me up, since they were having my contact no. My point is that they manhandled my car's ignition, without taking me into confidence and even try to mutilate the things with the plier. More so, they are asking me for rs 1500/- for making the new car keys.

1. FRAUD CASE against M/s UTKAL HYUNDAI (Services ) : Although I was informed that my vehicle is ready on 21.09.2014 by Mr. Akshay ( Insurance in-charge o[censored]TKAL HYUNDAI), I found on 25.09.14 that the head light (RH Front )is a defective piece with lot of scratches over it and plastic welded to the clamp. This I discovered only when I saw lot of scratches over the replaced Head Lamp(RH) and personally opened the bonnet . It is a clear case...

I HAD PURCHSED CAR OF I10 HUYNDAI FROM MIRRIKH HUYNDAI PVT LTD, BARDOLI IN FEBRUARY-2014 VIDE INVOICE NO-MBA 000298 DATED 8.2.2014 BUT I COULD NOT RECEIVED CORPORATE DISCOUNT TILL TODATE. I ALSO SUBMITTED ALL DOCUMENTS TO MIRRIKH HUYNDAI AS WHEN REQUIRED BY THEM. I ALSO SO MANY TIMES E-MAIL TO MIRRIKH HUYNDAI PVT LTD BUT NOT REPLIED TILL TODATE BY E-MAIL. I ALSO COMPLAIN TO HUYNDAI CUSTOMER CARE BUT NO ACTION TAKEN BY THEM.

Respected sir I have a complaint against Hyundai popular service center at vetturoad, kazhakootam. I gave my car to change the front glass. They had returned the car after 4 days from the date they have to return. After they retired I saw the car's seat and engine parts r full of mud water. And all its electronic items are damaged they have taken back the car again. They had promised me to give the car back in showroom condition.on the date which they want to return, I had a call at night 12:30am, the car met an accident at perappancode. That is outside showroom. The car was severely damaged, it's 23 parts including axle, bumper, radiator tank etc were damaged. All these happened from their side, even after all these happened I am forced to repair the car with my insurance. After all these I didn't get my car back on time. I will attach the photos of car which they have damaged. I am requesting you to contact me with one who know Malayalam on pH no. [protected]

I purchased Hyundai i10 Sports HR 05 AG 2351 in September 2012. The vehicle was serviced on 10.09.2014 by Safdarjang Motors Pvt Ltd, Udyog Vihar, Phase IV, Gurgaon. I am experiencing the following problems for quite long time: 1. Poor pick up. 2. Poor milege- less than 14 on highway. City driving less than 12.00 per KM 3. Steering very hard and has caused pain in my right shoulder. 4. Posture of driving seat has become uncomfortable. The problems as at 1 to 3 above were recorded in the job card at the time servicing on 10.09.2014. However, the problems still continue. I wish to bring to your notice that the problem was also escalated in the year 2013 on this site to the company, but yet to be redressed. The vehicle is under warranty of initial 2 years. I request you to address the above problems otherwise I do not have any option other than moving Consumer Forum. Regards Krishan Chander Sharma (Regd Owner) Divisional Manager Canara Bank, Circle Office Udyog Vihar, Phase II, Gurgaon Mob: [protected] Date ; 26.09.2014

Hi Team, Its very sad to inform you that I have been cheated by one of your renowned dealers which is infact a company owned showroom named HYUNDAI MOTOR PLAZA MATHURA ROAD NEW DELHI. BRIEFiNG OF THE INCIDENT: I deposited my booking amount of RS 10000 on 5th Sep. 2014 for ELITE I-20 ASTA(PETROL VERSION) POLAR WHITE COLOUR, there i was coordinated by Miss Soniya ([protected]) and her team lead Mr Vikas Gupta ([protected]). They told me that they will try to arrange this vehicle within the month of September itself. After one week, I got a call from Miss Soniya that my car has been allocated to me and will be delivered by 22nd of September positively. I asked her multiple times to ensure that my car has been allocated to me. She did confirm me via text on my mobile containing Car Chassis number and Engine Number with a promise that they stand-by their commitment and that they are not dealers, a company owned showroom. Chassis number:MALBM51BLEM022347 Engine number:G4LAEM419233 Thereafter I started the proceedings of my loan and insurance as i was arranging both the things on my own. As per bank requirements, i had to deposit Rs 5000 more as a booking amount, which i did to the showroom on 19th September 2014. There, I met with Mr Vikas and asked that when will i get my vehicle delivered. He answered that it will be delivered by the next day of your amount disbursement from bank which was expected to be disbursed on 22nd Sep. or 23rd Sep. by the bank. To quote Mr. vikas during our conversation : " When i asked him why you people are not even giving car cover with this vehicle, he said there is huge shortage of elite i-20 because of its demands. Even for your vehicle other dealers are trying to snatch it away from us". That statement disturbed me a lot and compelled me to think there is something wrong going on behind my back, and without my knowledge and consent.Then I asked him again that "are you sure that i will get my car delivered on the day promised i.e. after the disbursement of amount from the bank. He said "Yes, for sure". On 22nd September I got the car insured against the chassis number mentioned above. On 23rd September bank disbursed the amount which was received by the showroom Today, on 24th September at 11 am IST. When i called today(24th sep) Mr. Vikas that did you got the amount?? first he said no sir we didn't, then i said you just check once again and let me know, after few hours i called him again regarding this he said yes we got the amount from the bank. Again he called me after few minutes telling me that sir one problem is there that your vehicle while coming to our showroom from chennai plant got hit somewhere on the highway, i asked how is it even possible because vehicles are transported through proper trailer then he was speechless and told me that i will call you back in next 10 mins. I then called Miss Soniya asking about the issue she told me that there is nothing like car has been hit. It was a confusion that i have given you somebody's else car's chassis number and engine number its just human error, your car will be delivered in next slot. My point is if it was a human error then how come two people were not aware about this since last 19 days, second thing i have my car insurance against that chassis number with dated 22nd Sep 2014. That simply shows that these people have allotted my car to somebody else either taking bribe from that person or maybe he/she will be having some approach. Therefore there is a kind request from my side to investigate the case thoroughly take proper actions against the culprits and let me know if I can get my car with same chassis number and engine number back or with a new car by 1st of October 2014 along with the insurance risk because now it will take 20 to 25 days to get the car insured with different chassis number from previous one, I want each and everything to be streamlined and get my car along with proper insurance paper by 1st of October so that I can drive/travel easily. Or else I will be withdrawing my booking and will approach you with legal process. Kindly do the needful ASAP. Booking amount receipts are attached for your reference. Contact number of Sales manager Hyundai Motor plaza Mr Rajeev Chhabra: [protected]

My name is Ankush Gupta. I have booked a car on 15 August 2014 with Rs 5000 as there are special schemes on that day.My Booking id W2222-87 I want the deliverly on 26 September 2014. I have done whole payment by 15 September 2014. Moreover I have submitted all my documents by 17 September in ShowRoom which was verified by their Sales Executive. On 22 September morning I got call from the Sales Executive saying that your docs are rejected by RTO as you don't have Registered Rent Agreement. I have googled and found that if I will provide LIC Receipt of current month with current address along with Notorized Agreement then Registered agreement is not required . On 23rd September I have provided every document to the Hyundai dealer. On 24th September when I contacted the dealer I came to know that still they have not made the vehicle insurance . I came to know that only after insurance the dealer can send the documents to RTO office for vehile registeration. Today dealer told me that you will get the car on 30 September. I have already initmated the dealer in advance that I want the delivery of vehicle on 26 September 2014. Please let me know what can I do in this situation as I have already paid the whole amount of car on 15 September and I am not getting the delivery on 26 September 2014

To
MD CEO
Hyundai Motor India

I have booked I 20 elite (Asta) car for my self at Dream Hyundai ( Authorised Car Dealer), ghaziabad.
for the same I have paid Rs.30000 as booking amount.

Dealer said that we can take the delivery of the car on 25th Sept., 2014 but on last moment he started forces us to take insurance from the company only.

We requested him that we don't require insurance from him and we will prefer to take insurance form outside as premium is less.

Now he has forced us to take insurance from him otherwise he will cancel our delivery.
I am repeating the exact message i have received from the Hyundai dealer.


"Hii. Good Morning Sir,
Sir, I spoke to my GM yesterday and he told me that u have to take insurance of our Hyundai Company(Elite I20). Otherwise we cant provide u the car without bypass Insurance . So, its a request- Please make sure about the insurance..."


So Kindly let me know is this the Hyundai Policy to mandatory take insurance from the Company.
if not, the is this the way a Car dealer will harass the people who really want to drive Hyundai car.

Kindly look into the matter and resolve the same

Thanking you

CA Anagh Gupta
[protected]@gmail.com