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ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Aug 25, 2026
Complaints 23793
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14309
Unresolved
9484
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ICICI Bank reviews & complaints page 20

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N
NAGARAJU TURAKA
Oct 9, 2021
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Ppl/wpp [sr781434841] new policy rs 1899/- deducted wrongly

On 08.10.2021 my account showed deduction of rupees 1899 for PPL/WPP [SR[protected]] NEW POLICY. But i have never enrolled for such a plan. this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request as Possible.

Reference acc no:[protected].
account...
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R
Rishi_Cool
Oct 8, 2021
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DP Charges on Demat Account opened with Salary Account

Hi,

As per the statement of my Salary Bank account, an entry of Rs 413, exists against DP CHARGES TILL AUG-21.

At the time of opening the Salary Bank Account, ICICI bank executive advised me to open a free Demat account for lifetime. However, charges are being levied now. I haven't done any Buy / Sell in my Demat account. However, invested in few mutual funds in 2017.

Such practices are not expected...
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B
bohra1 bohra
Oct 8, 2021
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Customer care no not responding

Customer care number not responding...
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B
bohra1 bohra
Oct 8, 2021
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Balance hold in savings account but not credited to credit card

Address: Bhayandar

My savings bank account holds rs 11930/- towards credit card due. I requested to remove hold so I can make payment...
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V
venkatakrishnan199628
Oct 1, 2021
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Demat account charges/Account created without my consent

A demat account has been created out of the blue without my consent and suddenly I have been charges Rs.1000+ towards the maintenance of the same.
not able to reach any customer care regarding this issue, and the icici officials are also not giving proper responses.
I have no use of this demat account and majorly this has been created without my consent which is highly unethical....
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Q
quassar
from Ahmedabad, Gujarat
Sep 30, 2021
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Debit card not delivered

Address: ahmedabad, gujarat

Hi Team,
I ordered my new debit card. That debit card delivery agency is "DELHIVERY". Everyday I get message courier is out for delivery, but its not delivered. Its been 4 days....
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B
Biggod
from Hosur, Tamil Nadu
Sep 29, 2021
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Amount deducted as "CashTxnChgs-Branch-Aug21+GST"

Address: Hosur

Hi,

I am icici account holder, Spetember'29th 2021 my account got deducted as "CashTxnChgs-Branch-Aug21+GST" charges.

I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction....
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K
kazmeen Maknojia
Sep 29, 2021
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Rs 590 has been deducted from my account on[protected] against NACH_AD_RTN_CHRG~ADBLDESK ~26AUG20~a352ebd~BSEOTMAC

Let me know why you charging this amount from my account. What this is charge for?

I have done multiple complaints even though no one get back to us.

Kindly refund my money otherwise i will file a compliant in consumer forum....
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R
Rahulg2194
from Faridabad, Haryana
Sep 28, 2021
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Unjust Auto Debit Charges on my EMI Account

Website: www.icicibank.com

I financed washing machine from Bajaj Finance Service. After my first EMI was deducted on 2nd September, in the same month, I was charged ₹118 thrice on 23rd September under following tags -

1. MNDT_CHRG~AD_BAJAJFIN
2. MNDT_CHRG~SMSOTP
3. MNDT_CHRG~SMSOTP

I got in touch with Vishal from ICICI bank app chat option. He confirmed that MNDT Charge is one time auto debit charges registered through...
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P
Paras seth
Sep 26, 2021
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Credited card transaction Amount deducted without any OTP

As the transaction was done through credit card, I did't receive any OTP to confirm the transaction. The amount of Rs 15120 was deducted by a website from my credit card without me recieving any confirmation OTP. It is huge amount and I didn't confirm to this transaction....
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A
Aman Anvaria
from Agra, Uttar Pradesh
Sep 18, 2021
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ICICI Multi-wallet Card

Hi,

I am using a multi-wallet card and it will expire on 11/21. I would like to renew the card but can't find any option to request for a new card on self care portal. And permanent address registered is my office address, would like to update address as well of possible so card can be delivered to home address.

Thanks....
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A
Aayush Jha
Sep 15, 2021
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MultiWallet card showing as invalid

Hi,
My multi wallet card is valid till 04/24 but it is it is showing as Invalid Card status while trying to login to CMS Self Care Portal.
It has balance of more than 2500rs. It is not a chip card.
I requested a chip card by mentioning details to 5676766, but not received the card yet.
Please look into the matter as soon as possible and activate my card.
[protected]@gmail.com...
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A
Anilkumar59
Sep 11, 2021
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Amazon pay ICICI credit Card document upload does not get processed even after successful video kyc

I've applied for Amazon pay ICICI credit card and successfully completed video KYC and further more it asked me to upload my income proofs as in my case it is payslip, 3months bank statement as I'm salaried employee which I did on June 2021 and from then onwards it just says my application was on hold and re-upload the income documents and I did it not twice or thrice but around 15times and I've even contacted the customer support via e-mail...
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D
Dhanrajpanwar01
from Jodhpur, Rajasthan
Sep 9, 2021
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Wrong payment transaction

Hello sir
I'm DHANA RAM s/o Mangi Lal
My account is in SBI Bank and I transferred wrong payment into a ICICI account holder ( upi- [protected]@icici)
My reference id is[protected]
Payment done on 08/09/21 at 08:23 pm. 3080 rupees
Dear sir I earn this money by tutoring the students, this is very difficult for me in this COVID situation
Plss help me to get back my money...
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A
akhilkh14
Sep 6, 2021
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Redemption of Deep Discount bonds : SCICI Multi-options deep discount bonds Multi

I have been trying to reach out to my nearest Icici branch for redemption of my deep discount bonds issued 1996. But nobody in the branch seems to know how to redeem them and they're just replying with "we've sent the email to the concerned team". It's been days since they're unable to guide me with the further process for redemption of the bonds and I feel like stuck as I'm also not being provided contact details of the relevant teams working...
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L
[email protected]
Sep 5, 2021
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Amount debited from ICICI Bank Account - vsi/amazon stan debit -

I would like to bring it to your notice that, the amount of rs1123.29/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 5th Sep, 2021 and in Mini statement, it is showing...
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G
gupta.sanjoy3228
Sep 4, 2021
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DP CHGS Charges Levied two times

Hi ICICI,

To my utter astonishment, My account has been debited twice with INR 624.03/- and INR 201.97 on 30th August 2021 and 26th August 2021 respectively. However I don't have any demat/trading account with ICIC bank nor ever requested for. Thus this issue to be raised with respective authorities and arrange for refund as soon as possible.

Regards,
Sanjay Gupta
[protected]...
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R
RAVINDER PATHANIA
Sep 3, 2021
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Fraudulent Transaction against Credit Card

Address: HAMIRPUR,HIMACHAL

On 14th Aug 2021, I was Inquiring the Amazon delivery status from toll free number :[protected]. I was asked to re-verify the address on link shared by the person through SMS and pay 5 rupees using my ICICI credit card XX02.
Immediately following this i received text messages in my mobile no. XXXXX 49019 sending otp for the following transactions being under process using my said credit card.

1. Payment of Rs. 50000 at...
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K
kartik mundra
Sep 2, 2021
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Internet Banking Transaction is Disabled

I am able to login to my Internet Banking, but when I try to do any transaction using Internet Banking, it says that "Transaction is disabled for this user". I have called the customer care multiple times. I have also emailed Icici Customer care, but no one is able to resolve this issue.
Can you please look into this issue...
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A
AyeshaSiddiqua_65999
Sep 1, 2021
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ICICI Multi wallet prepaid card

I was able to login to the CMS Portal this morning. But when I tried logging back again now, it shows an error invalid card status. I also had installed the pockets app but now I'm not able to see my prepaid card added there.
Kindly let me know how to go about this and what I should do to overcome this invalid card status error....
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