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ICICI Bank Complaints & Reviews

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3.3
Updated: Jul 14, 2026
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14308
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ICICI Bank reviews & complaints page 18

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H
Hanumant Netke
Jan 23, 2022
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MAB Charges Applied without notice

Address: Phursungi, Pune

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal

My account was a salary account type when opened and in that no minimum balance was required to maintain as per the rules however, ICICI Bank started charging me for the MAB out of no where from January 2022 hence I have following issues to raise:

1) MAB charges...
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Annie Sneha Premkumar
Jan 19, 2022
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ICICI Cash deposit machine error and money not credited to account

Address: Tenkasi Branch

I made a cash deposit on 01/19/2022, by the time 14:33:36 on machine no: 0061291HRY on Tenkasi ICICI Bank branch.
Once cash was deposited, I received a slip saying "TROUBLE SORRY, MACHINE IS OUT OF SERVICE"
And I have not received any money back from the machine and my money is not credited in my account as well.

This is simply a fraud caused by ICICI bank.

Account No for which money was deposited...
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R
Rupendra1703
Jan 16, 2022
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About closing of flexi cash account

I have a offer of flexi cash account on my salary account and customer service man open my account in December 2020 and he told me that this is for one year and after one year if you want to continue pay processing fee and continue with this and if you want to cancel you can cancel on phone but after 11 month in December 2021 i have called to customer service about closing my flexi account but he told me that this service can not close on...
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R
RJrai
from Nashik, Maharashtra
Jan 11, 2022
Apr 1, 2024
This thread was updated on Apr 1, 2024
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Twice fees deducted for DCardfee

They deducted 700 rupees in name of DCardfees where the charges are 250+GST
Once 204 on 3rd Jan and again 501 on 11th Jan.
Just making fool and deducting any amount they want. Thats why I dont keep balance in the account. Its not first time once they deducetd 1000 rupees by deducting 129 rupees thrice a day like this. I am gonna close my account now I am really dissapointed by ICICI bank for this behaviour....
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A
alamelu1993
from Panvel, Maharashtra
Jan 9, 2022
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Freeze due to KYC approved by CRA, but pending at Bank

I have opened a Tier-1 KYC account on 4.1.2022 with initial instalment payment of Rs. 1000/-. However till now KYC is pending from Bank end and i am unable to reach customer care for support. Please help me to resolve this issue at the earliest....
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hanisha_
Jan 5, 2022
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Cash Txn Chgs-Branch-Nov 21+GST : DEDUCTION Without any Intimation

I downloaded my E-statement, There is a debit of 1770/- as CashTxnChgs-Branch-Nov21+GST. I didn't get any prior intimation, or and text message after Debit. My RM didn't inform me about such charges, even I asked him about hidden charges at the time opening my account. 1770/- is a huge amount to deducted as whatever charges. Disappointed! I would to get clarification about these charges, I haven't done any transactions and when done I asked...
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RakeshKumarxixo
Dec 29, 2021
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Imobile pay app don't provide option delink bank account

ICICI imobile pay app provide option to unlink bank account for non ICICI Bank customer....
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SheshankDhoot
from Delhi, Delhi
Dec 29, 2021
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DP charges automatically deducted from Account

Hi Team, Yesterday amount of Rs 757 has been deducted from my ICICI savings account.
Remarks as follows DMC/IN[protected] DP CHGS TILL NOV-21 . My account is a salaried account and I am using Demat account since last 10 years it has been opened with confirmation that no charges will be deducted for DEMAT then how come this amount has been deducted without prior notice.
Please confirm asap....
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ashwanimittal1980
from DHAMPUR, Uttar Pradesh
Dec 28, 2021
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Amount deducted from my account but not reflecting

27/12/2021 i made a transaction amount deducted from my account but not reflecting in credit card balance summary... transaction ref number PG/WIDS[protected]/BILLDESK/DC-6432/...
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S
Satyender Reddy
Dec 27, 2021
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Cash Txn Chgs-Branch-Nov 21+GST

I am icici bank account holder, Dec 21st my account got deducted as "CashTxnChgs-Branch--Nov21+GST" charges .

Dec 21st --1180.

I didn't receive any message or alert from you when I checked my account statement. I came to know about this.

Could you please check and action accordingly....
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A
AshishPrad23
from Pune, Maharashtra
Dec 26, 2021
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Unable to perform online transaction with Debit Card

Hello team,

I am facing issue while doing the online transactions and below is the error:

"For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

I called to customer care for this but a pre recorded tape is running there...
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M
Mandy Khangura
from Raikot, Punjab
Dec 22, 2021
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ICICI BANK-WITHOUT INFORM ME DEDUCTED AMOUNT FROM MY ACCOUNT-- Dr.Tran for funding a/c

Address: Raikot District Ludhiana Punjab India 141109

Without my consent, rs. 4000 has been deducted from my account on 22/12/2021 to 'dr. Tran for funding a/c[protected]
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making...
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Nilesh Manani
from Surat, Gujarat
Dec 22, 2021
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Unnecessary Surcharge debited mcc-4112

Address: Surat

My account has been deducted from my ICICI bank savings account. The message is like "surcharge dt:21/12/21 MCC 4112". Why? I had asked to icici bank's representative but he told me that it is surchage of IRCTC but it is not true because IRCTC is not taking any surcharges other than the tickets, all charges already included in the ticket's final price.
I request you to kindly revert my money and check this matter.
I have checked...
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V
vikaspg1979
from Delhi, Delhi
Dec 18, 2021
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Incorrect or Fraudulent deduction via CMS/ADTPSLSIPG

An amount of Rs.4970/- has been deducted from my ICICI account no #[protected] on 18th Dec'21. When I called the customer care they gave me reference that the deduction is against one of my mutual fund portfolio.

I thoroughly checked my portfolio to double check for any misunderstanding as I do not place SIP deduction during the month..but nothing was there.

I immediately called customer care and asked them...
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S
[email protected]
Dec 18, 2021
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NMMAB charges deducted from my account

₹ 28320 deducted from my account in the name of NMMAB- Request reversal.

Icici deducted ~ 28k from my account without any information in advance either in writing, sms or phone call.

If I was unable to maintain MAB bank should have notified me through sms( Icici charges ₹29.5), mail( Instead of sending blank Statements on mail they should write about the negative balance) or phone.

I have...
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pooja albela
Dec 10, 2021
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What is ECSRTNCHG charges

Please explain what is ECSRTNCHG? Every month around 1000 is been deducted from my account since nov. Please get in touch with me ASAP. Your customer care number is useless. You haven't mentioned my relationship manager in the app. Whom should I connect to and how if the bank is closes at 3 pm and after that I need assistance?...
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deepdeepilva
from Bengaluru, Karnataka
Dec 9, 2021
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Debit card is not associated with my ICICI account

Address: ICICI Bank Kothanur Branch

I received a new ICICI debit card but the card is not associated with my account. I setup a PIN through phone banking, but the card does not appear in the internet banking account nor in imobile pay app. Since I was not able to do internet transactions when I tried, I called up Customer Care. They are telling me to set a debit card spending limit, but I can't set a limit until the card gets displayed in my account.

I assume...
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[email protected]
from Hyderabad, Telangana
Dec 7, 2021
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Personal loan Pre Closing Charges @ 5.9%

Address: ICICI bank

Hi my Name is M Prem chander, I took a loan amount of 2.15 lakhs from icici bank 2 years back.

When i approached bank to preclose my loan. But they have levied a preclosure charge of 5.9% ( 5% is charges and 0.9% is GST).

But I don't understand, Why is it necessary since i have paid almost 26 emis out of 36 and still u want to levy some penalty charges for outstanding of 70360 rupees.

A small...
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Y
yashvr96
Dec 7, 2021
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Credit card rejected due to home verification

Hi,

home and office verification agents called on the same day to verify, was at office so did that. home verification agent straight away cancelled the application, even though i called several times on the same day but he didn't pick up, very bad experience. how can be a person be at two places near same time?

called customer care for this issue, again no help....
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DeepakBisht111
from Delhi, Delhi
Nov 26, 2021
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AMC charges deducted without usage or intimation

Rs 826 has been deducted from my account on 26 Nov 2021. I believe the charge is for demat account but i don't even use icici demat account.Please initiate the refund as i have never been informed about such deduction. This is absolutely ridiculous.

Please initiate a refund asap....
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