ICICI Bank Complaints & Reviews

There is almost 30 mins of wait to get connect with customer care agent even after call get connected they simply disconnect the call

I am trying to call the customer care from last 2 days no one able to help me, firstly there is 30 min of wait time even after call get connected the agent simply disconnect the call.. pathetic service

I am an ICICI bank account holder, whenever I call their customer care, I have to wait for 30-40 minutes i.e if you call them twice for some issues it will take your precious 1.30 hour, I am thinking of closing my account with them due to this

I got scammed on credit card on 22 sep.
I recently applied for credit card as they came to our area and didn't even activate the card as my name was incorrect on it. Last date to do that was 24 sep.
I got a call and introduced herself as icici employee and she knew my personal details.
She told me that she will tell me how to change the name.She first helped me activate my credit card and then send me a link on sms...

I have a ICICI Bank account which i am using since last 1.5 years, it was all going well, but now they started looting my bank account in small amounts.

---Recently i got a charge of "Bank Unknown Charge NACH_AD_RTN_CHRG ₹590.00 15/September/2023"

---Then "Bank Card Charge DCardfee ₹709.00 27/September/2023"

---Again NACH_AD_RTN_CHRG~Of Bnk BFLf~03OCT23~0b6 Bank Charge ₹240.00
and

---NACH_AD_RTN_CHRG~Of Bnk BFLf~03OCT23~147 Bank Charge ₹590.00

Should the public pay you Rs 2129 every month to keep money.

You guys are making people poor by giving them fraudulent accounts.

Kindly close my account[protected] and give my money back.

Sir / Madam
I had purchased ICICI Tax Saving Bonds of which the details are as follows:

ICICI Tax Saving Bond-122001-TSB- ONE

Distinctive Nos.[protected]

No. of Bonds: FOUR

Bond Holder No. 02226 – 920 Certificate No. 103132

Name of Bond Holder : JAGADISH YASHWANT BHOIR
Face Value/Bond Rs 5000
Issue Price/Bond Rs 5000
Deemed date of allotment...

I want your help in invalid transactions happended with my bank account on 29 Sep.

Navjot Singh

Ac No :[protected]
Ifsc Code : ICIC0001342

Complaint No -
I received my salary in the morning around 9 am on 29 Sep which was 35, 223.

Within 1 hour 32k above has been deducted from my account in small transactions like 590 multiple times, it was without my acknowledgment.

I called on customers care at same time they asked me visit your branch which is Sec-26 Chandigarh.

As it was govt holidays from 30 Sep - 02 Oct. I visited bank on 03 Oct at that time there was outage in their system they were not able to check anything, they asked me to come after 1 day. They have noted my phone number, they promise to call me back but no response in 2 days.

Then I visited again bank on 05 Oct they checked & said multiple reasons on deductions:
*Firstly they said it was EMI bounce charge as there is no active EMI in my accounts.
*Secondly, they said there is any SIP activated in my account, after checking it has been found no SIP plan was activated
*Thirdly, thet said there is charged from Bajaj company but there is no link with bajaj
*Fourthly, they said there was donation going on from my account which is 500 per month, even I don’t know which donation they are taking about.

All reasons given by the bank are invalid. Kindly help me solve my concern & refund my decuctions.

I am Team Manager working in Teleperformance Mohali, having salary account in your bank.

We have more then 600 head count of employees, if no resolution found on my concern. We will shift our corporate salary accoount to Axis Bank.

I am tired with the harrasment, I will complaint in RBI & consumer forum after this e-mail.

Expecting positive response from ICICI

I am not using icici direct account from last 4yrs, this account is already closed and now they deducted 826rs charges in the name dcm/chgs and for this I am not getting any response from customer care neither by icici branch in which my account is opend.

Hi,

I have using the ICICI bank solinganallur branch salary account, many times some amount debit in my account reason of ECS process. But I need a clarification this which related ECS Because i'm not using any loans and product emi's on this bank account so, Why? Please clarify to this issue.

My name is Siddhesh Ramesh Varankar, I am working with ICICI bank, Chandivali branch. There was one fraud incident happened with me on dated 9 Oct 2023. I got one call from unknown number ([protected], [protected]) and said that he was calling from Credit Card department and afterword's he sent me one ICICI Bank Credit Card.apk file and I by mistake clicked on that link.
After that I got some messages on my link mobile no, my User ID...

Respected Sir/Madam,

I would like to inform you on the abovesaid subject matter that I am shocked to see the SMS from ICICI Bank that a transaction of Rs 30, 000.00 has been made at 04.37 pm today i.e., 14/09/2023 at Clove Soft as per ICICI bank credit card statement. I immediately called the customer care number of ICICI bank[protected] at the same time through my mobile number – 98xxxxxx73. During that time I also received an IVR call from ICICI bank regarding confirmation of the transaction of Rs 30, 000.00 which I immediately declined by selecting option-2 on the call of ICICI Bank. Soon I received another SMS of Rs 1, 00, 000.00 transaction from ICICI bank for shopping at Clove Soft which was stopped / declined by the ICICI bank itself as I was already raised the complaint against above said transaction on IVR and also informed the customer care executive to stop all such transactions done by some fraudulent person by hacking my card details and hacking other confidential information from unknown sources. While I was on call with the customer care executive at same time, they blocked my card immediately so that no further transaction has been execute by them using my card details.

Even after regular follow-ups with customer care team with ICICI bank complaint department number – 18002662 they registered my complaint on the same matter dated 14/09/2023. I also raised the complaint with cybercrime cell and the complaint no is [protected] dated 15/09/2023. Now ICICI bank is not cooperating with me and impose a charged with this transaction plus late fee of Rs 1, 000.00 and 18% GST on it. The case is still under investigation with the cybercrime police cell of Delhi Police. The dispute request option has been disabled by ICICI Bank on their mobile application and web portal as well. How this transaction makes without OTP on the registered mobile number and email id as well.

I want to inform the authorities that I never did any of these transactions and the card as well as mobile was in my possession at the time of SMS receive from ICICI bank. Someone has hacked the information of my card or make a crone of my mobile sim which I don’t have any idea about this. I humbly request to kindly protect me by investigating the matter and to safeguard the innocent people’s life by refunding my amount back to me.

Thanking You,

Yours Faithfully,

Raheel

So, i paid my friends icici credit card bill at 8:27 in the morning on 7th oct, 2023 through google pay the amount of ruppes 54, 000.00 was deducted from my account but it wasn't reflecting on the credit card it showed it might take 3 days for the money to reflect its been 3 days today but its still not reflecting i am in the need of the money thats stuck on the server's please help me its just getting annoying day by dayand i forsure know...

This is regarding my complaint against ICICI bank and ICICI Prudential for forging my documents without my knowledge or understanding.

1. I had applied for my home loan in 2022, and just before the day of disbursement I was threatened for life to take the policy of additional 2 lakhs on phone by one of the employees of ICICI. I had raised a formal complaint against that employee which was closed by the manager due to lack of his due diligence. My complaint will be there in their records and should be checked.
2. The home loan officials forged my documents without my knowledge or consent and opted for NO as an option for transferring the loan to another bank in the future. As a woman I am shocked to know that these documents have been forged so I am unable to transfer my loan to any other bank in this lifetime.
3. I have been making part payments for my loan which gets reflected within 5 days and according to my EMI gets reduced for the following month. However, since I have raised this complaint, I have been harassed by the bank and my EMI has not reduced as confirmed on app and still the old EMI has been calculated.
4. The bank managers either do not pick up my phone or they respond saying we can’t help you?

Fraud transaction no [protected] amount 50796.50 to FCAP TECHNOLOGIES DATE 18/09/2023 by unknown caller [protected] & [protected] asking OTP for increase limit of credit card last for no 2001 amazon pay.
i registered complaint about this on ICICI credit card helpline no [protected] & generate SR no SR33269553 on date 21/09/2023 . interim case back given & taken on date 07/10/2023. they said transaction is not eligible for refund as it was authenticate at second level with OTP.
I m requesting my refund amount 50796.50 not done by me.
please help
thank u

Bonds has been matured on july'23 and i have not received the maturity proceeds vide folio no 3537299 &[protected] bond each)

DETAILS OF TRANSACTION:
Payee Name: [protected]@icici
Payer Name: Bandana Das
Fees payment done through: Google Pay SBI Account
Amount Paid: 14100/-
UPI Transaction ID :[protected]
Google Pay Transaction ID: CICAgNDdofG7dg
Date: 08/10/2023

IN BRIEF:

Sir,

At around 9:56 pm on the 8th of October 2023, when I proceed to the payment page from my School's...

I have having joint account with my wife in ICICI bank, Adityapur Branch, Jharkhand having account number[protected]. The bank has deducted Rs. 1899.00 against PPL/WPP renewal of policy. The same is being deducted every year which was unnoticed by me.

They are ducting the same without enrolling such policy. This is to be stopped and refund of deducted money to be made by the bank

My account number is 02390152XXXX,
I have applied for personal loan through Regional Manager and also searched online on ICICI bank website but online processing not done so far, only applied through bank Reqgional Manager but ICIC bank creedited my account with two loans personal loan

1) Loan number -: LPHWR[protected]
2)Loan Number -LPHW[protected]

The loan LPHWR[protected] transfeered without my consent, I will not pay any EMI and if i will not get any response to cancel my Loan LPHWR[protected] then i will loadge complaint on Bank Ombudsman and also will send you notice as it is done without my approval, you do not have any of my approval to disburse this loan

My cell number is [protected]

Am an icici bank customer. ecsrtnchg charged 590 rupees every month. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com

Dear sir / madam,

I have purchased some stocks from icici direct which was linked with my icici savings account.

I have added funds from icici savings to direct (Demat account) and purchased the stock.

I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

26/03/2020 EBA/NSE/M/2023188/[protected] dr. 80.68

Not...