Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.2
Updated: Aug 25, 2026
Complaints 23793
Resolved
14309
Unresolved
9484
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rohit183
from Delhi, Delhi
Feb 17, 2022
Resolved
Report
Copy
Resolved

Userid disabled due to security reasons.

Unable to login to net banking
Userid disabled due to security reasons....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sheetalsahu
from Indore, Madhya Pradesh
Feb 2, 2022
Resolved
Report
Copy
Resolved

Our user ID has been disabled due to security reasons. Please call our Customer Care for further assistance.

I have been using my Internet bank account for long anf now its saying it is disabled, I called customer care and the customer care representative said that she activated it again but it never got activiated.

This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

How do I get the internet banking user id reactivated?...
Helpful
11 other people found this review helpful
11 found this helpful
1 Comment
Report
Copy
P
Pranathi prem
Feb 2, 2022
Resolved
Report
Copy
Resolved

Gold bond not visible

I have purchased gold bond from icici mobile app in Dec 2021. I did get the bond information from rbi via mail but in icici site and idirect site the information is not available. I have raised issue to both customer care of icici and idrect but no use. From last 2 months they are just wasting my time each time I follow up they say new SR number is raised and in 5 days it will b solved but no update not solution till today from 2 months....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
saivadakattu
from hyderabad, Andhra Pradesh
Feb 2, 2022
Resolved
Report
Copy
Resolved

Unable to do UPI Transaction

Hi,

I am using ICICI account from past 15+ years and using UPI transactions for past 3+ years. All of sudden my UPI transactions are failing with "your account is frozen" message. Reached call center and near by branch for couple of times and didn't got any resolution. Kindly look into the issue and resolve the issue ASAP.

Regards,
Sai Rajendra...
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
yhrao100
from Hyderabad, Andhra Pradesh
Jan 31, 2022
Report
Copy

MAB (Minimum Balance Charges)

Address: Villa # 233 Mapletown, Bandlaguda Jagir, PIN - 500086

ICICI Bank started deducting from NRO and NRE accounts approximately Rs 598.

The total amount deducted from NRE account :Rs 23, 633.34 from 2012 to Nov 2021.

The total amount deducted from NRO account is Rs 23, 872.02 from 2012 to Nov 2021.

DP charges were deducted from both the accounts NRE A/c Rs 1011.24, NRO A/C 1516.84.

MAB Charges
When we enquired why the MAB charges...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
Michelle Joseph
Jan 24, 2022
Resolved
Report
Copy
Resolved

My credit card settlement

Hi,

I have a complaint for ICICI Bank LTD regards to credit card settlement.

Credit limit was 18k
Due to pandemic and job loss I was not able to make payment which has been come to rs 54k despite being pandemic I made it possible that I paid a less amount of 2k from my end so tha the outstanding amount become less but they kept on adding up interest, the LPC, now that they have put a lein on my savings...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hanumant Netke
Jan 23, 2022
Resolved
Report
Copy
Resolved

MAB Charges Applied without notice

Address: Phursungi, Pune

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal

My account was a salary account type when opened and in that no minimum balance was required to maintain as per the rules however, ICICI Bank started charging me for the MAB out of no where from January 2022 hence I have following issues to raise:

1) MAB charges...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Annie Sneha Premkumar
Jan 19, 2022
Resolved
Report
Copy
Resolved

ICICI Cash deposit machine error and money not credited to account

Address: Tenkasi Branch

I made a cash deposit on 01/19/2022, by the time 14:33:36 on machine no: 0061291HRY on Tenkasi ICICI Bank branch.
Once cash was deposited, I received a slip saying "TROUBLE SORRY, MACHINE IS OUT OF SERVICE"
And I have not received any money back from the machine and my money is not credited in my account as well.

This is simply a fraud caused by ICICI bank.

Account No for which money was deposited...
Helpful
4 other people found this review helpful
4 found this helpful
2 Comments
Report
Copy
R
Rupendra1703
Jan 16, 2022
Resolved
Report
Copy
Resolved

About closing of flexi cash account

I have a offer of flexi cash account on my salary account and customer service man open my account in December 2020 and he told me that this is for one year and after one year if you want to continue pay processing fee and continue with this and if you want to cancel you can cancel on phone but after 11 month in December 2021 i have called to customer service about closing my flexi account but he told me that this service can not close on...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RJrai
from Nashik, Maharashtra
Jan 11, 2022
Apr 1, 2024
This thread was updated on Apr 1, 2024
Resolved
Report
Copy
Resolved

Twice fees deducted for DCardfee

They deducted 700 rupees in name of DCardfees where the charges are 250+GST
Once 204 on 3rd Jan and again 501 on 11th Jan.
Just making fool and deducting any amount they want. Thats why I dont keep balance in the account. Its not first time once they deducetd 1000 rupees by deducting 129 rupees thrice a day like this. I am gonna close my account now I am really dissapointed by ICICI bank for this behaviour....
Helpful
Found this helpful?
2 Comments
Report
Copy
A
alamelu1993
from Panvel, Maharashtra
Jan 9, 2022
Resolved
Report
Copy
Resolved

Freeze due to KYC approved by CRA, but pending at Bank

I have opened a Tier-1 KYC account on 4.1.2022 with initial instalment payment of Rs. 1000/-. However till now KYC is pending from Bank end and i am unable to reach customer care for support. Please help me to resolve this issue at the earliest....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
hanisha_
Jan 5, 2022
Report
Copy

Cash Txn Chgs-Branch-Nov 21+GST : DEDUCTION Without any Intimation

I downloaded my E-statement, There is a debit of 1770/- as CashTxnChgs-Branch-Nov21+GST. I didn't get any prior intimation, or and text message after Debit. My RM didn't inform me about such charges, even I asked him about hidden charges at the time opening my account. 1770/- is a huge amount to deducted as whatever charges. Disappointed! I would to get clarification about these charges, I haven't done any transactions and when done I asked...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
RakeshKumarxixo
Dec 29, 2021
Resolved
Report
Copy
Resolved

Imobile pay app don't provide option delink bank account

ICICI imobile pay app provide option to unlink bank account for non ICICI Bank customer....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SheshankDhoot
from Delhi, Delhi
Dec 29, 2021
Resolved
Report
Copy
Resolved

DP charges automatically deducted from Account

Hi Team, Yesterday amount of Rs 757 has been deducted from my ICICI savings account.
Remarks as follows DMC/IN[protected] DP CHGS TILL NOV-21 . My account is a salaried account and I am using Demat account since last 10 years it has been opened with confirmation that no charges will be deducted for DEMAT then how come this amount has been deducted without prior notice.
Please confirm asap....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ashwanimittal1980
from DHAMPUR, Uttar Pradesh
Dec 28, 2021
Resolved
Report
Copy
Resolved

Amount deducted from my account but not reflecting

27/12/2021 i made a transaction amount deducted from my account but not reflecting in credit card balance summary... transaction ref number PG/WIDS[protected]/BILLDESK/DC-6432/...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
Satyender Reddy
Dec 27, 2021
Resolved
Report
Copy
Resolved

Cash Txn Chgs-Branch-Nov 21+GST

I am icici bank account holder, Dec 21st my account got deducted as "CashTxnChgs-Branch--Nov21+GST" charges .

Dec 21st --1180.

I didn't receive any message or alert from you when I checked my account statement. I came to know about this.

Could you please check and action accordingly....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
AshishPrad23
from Pune, Maharashtra
Dec 26, 2021
Resolved
Report
Copy
Resolved

Unable to perform online transaction with Debit Card

Hello team,

I am facing issue while doing the online transactions and below is the error:

"For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

I called to customer care for this but a pre recorded tape is running there...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mandy Khangura
from Raikot, Punjab
Dec 22, 2021
Resolved
Report
Copy
Resolved

ICICI BANK-WITHOUT INFORM ME DEDUCTED AMOUNT FROM MY ACCOUNT-- Dr.Tran for funding a/c

Address: Raikot District Ludhiana Punjab India 141109

Without my consent, rs. 4000 has been deducted from my account on 22/12/2021 to 'dr. Tran for funding a/c[protected]
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nilesh Manani
from Surat, Gujarat
Dec 22, 2021
Resolved
Report
Copy
Resolved

Unnecessary Surcharge debited mcc-4112

Address: Surat

My account has been deducted from my ICICI bank savings account. The message is like "surcharge dt:21/12/21 MCC 4112". Why? I had asked to icici bank's representative but he told me that it is surchage of IRCTC but it is not true because IRCTC is not taking any surcharges other than the tickets, all charges already included in the ticket's final price.
I request you to kindly revert my money and check this matter.
I have checked...
Helpful
37 other people found this review helpful
37 found this helpful
Write a comment
Report
Copy
V
vikaspg1979
from Delhi, Delhi
Dec 18, 2021
Report
Copy

Incorrect or Fraudulent deduction via CMS/ADTPSLSIPG

An amount of Rs.4970/- has been deducted from my ICICI account no #[protected] on 18th Dec'21. When I called the customer care they gave me reference that the deduction is against one of my mutual fund portfolio.

I thoroughly checked my portfolio to double check for any misunderstanding as I do not place SIP deduction during the month..but nothing was there.

I immediately called customer care and asked them...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Bangiya Gramin Vikash Bank
1
(216)
CC Avenue
1
(838)
Bank Of India
1
(2380)