ICICI Bank Complaints & Reviews

I had applied for home property loan which was converted into home loan forcibly by ICICI bank people. The case took 7 months but the loan was not disbursed. I lost almost 50 thousand rupess in phone calls, documents franking and other formalities and lost the property deal too. I got rude answers from their credit manager who is not worth working in service industry. Her name is Mrunalini Rokade (mobile No.[protected])

I got...

Dear Sir,
>Sub: Grievance regarding my Saving Bank account –

>In my saving bank account number XXXX, Rs 97,403.84 has been reserved for some payment due against my credit card .
>Sir, I have already paid the minimum amount due on my credit card on 17th Aug of this month even you can check the details of the credit card payments. My credit card is active and the credit card department says there...

To
The Manager ICICI Bank
Credit Card Department
India


Sub: Refund of Rs. 13,800.00 paid to ICICI towards cedit card
Ref. Credit Card No.[protected]

Sir,
I hold a credit card of ICICI of the above no. i.e. [protected]. My credit card bill for the period 19.05.2007 to 18.06.200 amounted to Rs. 13,800. I deposited a cheque No. 484966 dated 4.07.2007 of...

Fraud debit card transaction through vin/innovative

Date 18-May-2024 fraudulent transaction happened on my icici debit card for the amount of rs.1417.45 in single transactions. Again another Transaction happened on[protected] by VIN/RELIANCE RE for the amount of 3539.30

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is very hard for me to understand that icici bank claims that the cards are secured and embedded with a chip, how is possible for someone to steal money from my account thru online transaction without knowing otp/3d secure pin/atm debit pin along with card expiry date and customer name on the card.

Please take necessary action on this complaint asap, otherwise i will go to the consumer court regarding this issue

I made an apdcl bill online apdcl app via Google Pay for Rs. 404. apdcl claims they didn't get the payment.
My bank account statement says the amount was credited to ICIC0DC0099
01035SL00IPAY
Kindly Please refund my money asap.

I recently took a personal loan from ICICI Bank. During the process, a bank employee (kavya and Vidya) assured me that I would receive a ₹2, 000 refund from the processing fee after disbursal. Based on this assurance, I proceeded.

Now that the loan is credited, the employee has stopped answering my calls and messages. I have proof of this promise in writing (WhatsAppchat logs). This behavior is highly unprofessional and misleading.

I have already emailed ICICI customer care and raised a formal complaint. But there has been no response or action.

I request the concerned team to:

1. Investigate the matter

2. Refund the promised ₹2, 000

3. Take appropriate action against the employee for misguiding customers

This is a serious issue of trust.

Hello Sir,
I’m sending this mail out of dire necessity. Recently, I converted my old dormant ICICI savings account into a salary account. On the 26th of March, 2024, I visited the nearest ICICI bank branch at Embassy Tech Village, Bellandur, Bangalore, for assistance regarding the conversion of the account.

On the 4th of April, I transferred my entire salary of ₹30, 000 from HDFC bank to my ICICI savings account (Account number—[protected]. The wages for April is to be credited next month to the ICICI bank account, so I wanted to check if everything is functional after being inactive for over 18 months.

A few hrs later, when I checked the balance, it was down to ₹13, 121. A total of 30 deductions were done, valuing anywhere between ₹236 and ₹590 per transaction. These were all under the ECSRTNCHGS category.

For a huge deduction of ₹17, 000, is it not mandated to inform the customer? For someone whose entire month is dependent on this salary, should he/she not be aware that there are pending dues that need to be cleared?

For a single penny credited or debited, messages are sent via SMS. Unnecessary marketing and pre-approved loan sms are never-ending. But how come there was not a single automated message about 30+ deductions.

Help me understand: how does someone manage her entire month's expenses when she has to unknowingly pay a fine she wasn’t aware of? There was not a single call or email or message in the past 2 yrs informing her of the dues. But the moment she decides to convert her account and deposit her first pay, she loses the entire fund. There was not a single sms, call, or email about it. So how was she to know that she had to pay an overdue bulk amount?

I would like the banking authority to please asses the situation and help me out. For a loan cleared over 3 yrs ago, these charges were due not mentioned via any communication. ₹17, 000 is not a small amount. Please help me reverse the charges. I have bills and rent to pay.

Bank Name: ICICI Bank
Branch Name: Old Madras Rd
Account holder: Debaleena Chowdhury
Savings/Salary Account number:[protected]

On March 28, 2025, ₹1, 000 was credited to my ICICI Bank savings account. Within 30 minutes, ₹807.2 was deducted as MAB charges, without notice via SMS, email, or app. As an IIM student aware of RBI guidelines, I note ICICI’s violations: 1) RBI Master Circular, 2015-16, Section 3.1 mandates prior charge disclosure—none given; 2) RBI Charter of Customer Rights, 2014 ensures transparency and fairness—both breached; 3) Consumer Protection Act, 2019, Section 2(47) defines this as unfair practice; 4) Section 2(9) marks it as service deficiency. Deducting 80% of my funds instantly is predatory and illegal. I demand: 1) Refund of ₹807.2, 2) Explanation, 3) Assurance against recurrence. Resolve in 15 days, or I’ll escalate to the Consumer Forum and RBI Ombudsman with resolve.

Below amount debited from my account on mentioned dates.
I want to reason for money debit
5th Mar 708
4th mar 590
4th Mar 590
1st Feb 587.99
1st Feb 590
1st Feb 554.20
1st Feb 24
1st Feb 59
6th Jan 35.80
11th Dec 35
30th Nov 589.99
29th Nov 59
29th Nov 590
30th Oct 59
30th Oct 75.42
30th Oct 590
30th Oct 376.99
30th Oct 590

I want to add beneficiary Bank account details to international money transfer for make payment in Locanto to publish an Add. I need below details for locanto Germany

Receiver's full name
Nick Name
Swift code
Bank name
Bank address
Bank Country
IBAN number

Sir
Please provide the status of the following TSB s at the earliest.
DETAILS
TAX SAVING BONDS 032001 TSB
Bond holder no[protected] all 3 bonds
Certificate No 81845,[protected] Distinctive no 157766, 157767, 157768
Date of allotment 26/04/2001 all 3 bonds Given at Mumbai 29/05/2001
Fac value Rs 5000/= Each In the name of T N Anantha Vijayaraj
SCRIP CODE BSE 160638 NSE ICICI 0401 N2
MY DETAILS. T N Anantha Vijayaraj PH [protected]
E Mail ID [protected]@gmail.com

My account [[protected]] named kambo handicrafts was frizzed by the bank due to excise and taxation department order on 21 feb 2025 and we resolved our matter with the excise and taxation department and received the order for unfreezing my account from them on 3rd march, we by hand handed the unfreezing order to bank manager on 3rd march around 12:00 pm and till now my account is not unfrizzed.
iMy installment check was bounced today.

I also want to know that when bank received the frizzed order they frizzed the account immediately but it is almost 34 hours gone that we have handed them the unfrizzed order and bank did not unfrizzed my account.
it is creating problem in my business.

my bank address - RS tower hall bazar amritsar, punjab

kindly please take the quick action.

thanks
kuljit singh

Kindly find the unfrizzed order document attached .

Hi,

From my account, without any intimation and reason an amount of Rs. 590 deducted from my bank account

I purchased a secondhand car on December 24, 2024. The RC of the vehicle was also transferred to my name. After a few days when I tried to buy a new fastag in my name, I learned that the previous fastag was hotlisted and was issued from ICICI bank. So I was not able to buy a new one until the previous Fastag was removed from the hotlist.

Then I called ICICI Fastag customer care. The customer care executive looked into their system and informed me that due to a KYC issue, it is hotlisted and there are no dues left toward the Fastag. Then I explained to him that I am the second owner of the car and RC is now transferred in my name. The customer care executive guided me that I can directly raise a request to close the existing Fastag through the ICICI Fastag portal without login but I need to upload the front and back photo of the current RC. The Fastag will be closed within 3 -5 days.

https://www.icicibank.com/personal-banking/cards/prepaid-card/fastag

- Existing customer - Fastag Account closure

On 9th, February 2025 I raised a request to close the Fastag. I uploaded the photo of RC (both front and back) as required on the portal. After 4 days when I checked the Fastag was closed but not removed from the hotlist.

Since then I have been calling ICICI Fastag customer care at[protected] every 3-4 days and each time I got the same answer from them that "Sir your
request is been closed but the fastag is not removed from hotlist by backend team, please wait for 48 hours your fastag will be surely removed from hotlist. We are sorry for the inconvenience caused".

Now it's been 20 days since I raised the request and still the previous Fastag Hotlist status is showing True. I am not able to buy a new Fastag due to this.
Not able to take my car out of the city by highway and am not able to take family on long distances.

I don't understand why the ICICI Fastag team is not removing the Fastag from the hotlist now the KYC is also done and there is no negative balance or any amount due left by the Fastag account owner.

I am extremely disappointed with the ICICI Fastag grievance redressal team. It is mental harassment for me to call customer care every 3-4 days and they give me fake promises each time I call.

Requesting the team to resolve the issue and remove the Fatstag from Hotlist at the earliest.

Please find attached a screenshot for reference and the complaint number provided by the ICICI Fastag customer care is CMP[protected] which was raised to the backend team.

Dear sir,

I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

Regards
Girish n sawant
Contact number [protected]

Dear Sir /Mam
On 9 February 2025 i had used ICICI atm for withdrawing money using UPI system . Money was deducted from Account but Transaction failed. Please resolve my issue by refunding my hard work money.

There is almost 10 times 590 Rs deduction in my account today. This has happened lot of time before i need the clarification on this. Provide the refund.

I got a wrong deduction of Rs30/- though I have not used the toll on the specified day.

email message from the bank as follows:

our ICICI Bank FASTag linked to Vehicle No. KA04MN3958 has been debited with 30.00 on[protected] at 12:33:13 for Toll Charges at [protected]@Km14+825 toll plaza.

I have swiped an ICICI credit card for travel purposes, however recently I came to know that there is a. MARKUP deduction from my account. There was no prior intimation from the bank, nor an email.
Without informing how could you proceed with the deduction???
Was there any agreement or any contract signed by me???
Why don't the banks intimate the customers while opening the account, especially with international transactions????

Would request you to please intimate or send messages or WhatsApp to all those customers who are using your card internationally.
Till date you have deducted INR.12000 from my account.

o information on how much you are charging??
Where are the RBI guidelines mentioned in regard to the extra charges????

Waiting for your reply and also the refund from the bank with immediate effect.

I am going to raise complaint with RBI Banking Ombudsman

Hi Team
There has been an unknown autodebit in my account worth ₹5, 110.
The entry is named ‘ATD/Auto Debit CC0xx5798’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asapppp??????? This is very frustrating, i have never opted for any such auto debit facility. please resolve this asap.

Regards,
Mohammed Parvez
[protected]