For my travel I was checking out few forex card, to learn more about card I click next, 3538.82 Rs got debited from my saving account, Still my application status says it is unsuccessful. Since my travel was in few days I visited another bank I issued forex card from them, I no longer needed forex card from ICICI. I immediately rise a complain and reported issue with customer care officer 3 times, once visited branch in person and they just gave hand by saying "since it is online application we will not be able to help, you need to deal with customer care by phone or emal" I rise complain / requested cancellation card and refund 3 times all the time executive says "I took your request and our back end team will do the needful and you will receive refund soon" however no action / response from ICICI. sharing one of the SR# SR[protected] I must say ICICI bank behaving irresponsibly. request you officer to take it on priority and help to cancel card request and refund my money.
ICICI Bank customer support has been notified about the posted complaint.
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0msnd) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team