Indian Railways Complaints & Reviews

I have booked Ticket having PNR No.[protected] for journey from BSL to PPTA on[protected] but the train rescheduled after 3 days i.e. train was late more than 12 hours but even after passing 4 months, till date I have not received the refund. I have incurred a huge amount for travelling by other way to attend the meeting at Patna. Please help me for receiving the refund.

My complaint is about parking charges of two wheeler at aurangabad railway station. They will take charge Rs 20/- even for 1 minute, even they not provide receipt with charges.They provide receipt only with Bike number and not mentioned the amount which we paid for parking. On 30.03.2024, Morning at 4:55 AM Bike number 8767, I went aurangabad railway station, for 10 minutes they have taken Rs20/- as parking charges. But in board mention only...

I would like to inform you that, TDR Refund approved but TDR Refund amount not received in my account kindly look into this matter.

PNR NO: [protected] 17/01/24 Approved 600 Pay Order No.01358881
PNR NO: [protected] 08/10/23 Approved 1275 Pay Order No.01358885
PNR NO: [protected] 09/02/2024 Approved 540 Pay Order No.01358885
PNR NO: [protected] 09/01/2024 1110 Approved Pay Order No. 01358872
PNR NO: [protected] 09/01/24 APPROVED 185 Pay Order No: 01358877

Date Of Travel- 17th Feb 2024
Train No; 20682 Silamban Express starting Time from Thenkasi-17-05PM
Details of Complaint:
Name: T P Venkataraman Age 82 Ph[protected] email [protected]@yahoo.com
Travelled to Chennai In HA1 Coach. Informed by station master office that the coach is 3rd one from engine in Platform 1. There was sign of designation for stoppage of coaches in that platform such as 1, 2, 3 etc from engine which I followed and waiting in designated place for 3rd coach. But when train entered the platform, it stopped in place with 3 bogies ahead of designated place. ( ie engine stopped in the place marked 4 ) All people including senior citizens like me had to run quite a distance and try to board the train just because the train did not stop in designated place . This created lot of confusion, stampede mental agony and physical hardship and breathlessness as the train stop only for 2/3 minutes here. Some passengers had to enter nearest bogie and walk quite a distance inside train with luggage. The reason for such stoppage i was told is that the number allotted for designated place is for Pothigai which has three coaches more than Silamban. So Silamban engine stopped ahead. This is stupid and NON SENSE because the number designated are w r t engine and it remains same whether it is Silamban or pothigai. Engine is supposed to stop in its designated place and people will have no problem. Only thing is in Silamban you may have three coaches in the last designated place. Such an in efficient service is NOT Expected by railways in era of Bullet train/Vande Bharat days of Sri Modijis Regime. I strongly condemn and this kind of service is not expected for passengers including Senior citizens.

Date of Incident- 17th Feb 2024
Train - Silamban Express (20682) Departure 17.05 from Thenkasi station to Chennai
Name- T P Venkataraman - [protected]. Age-82 Years
Description of incident- Me along with more than 10/15 passengers were standing in the designated place of Platform 1 in Thenkasi station for boarding into train in compartment HA1/A1 etc. The places for standing bogies have been marked in the platform which we followed Viz. 1, 2, 3 etc. When enquired in station master office I was told that HA1 bogie is third one from engine and we were standing in place marked 3. But when the train came, the engine stopped 3 bogies much before the earmarked place making all passengers including senior citizens like me to run and rush to get into train with short period of two/three minutes stop. This made all o[censored]s to have a lot of mental agony in addition to physical strain and hard breathing at this age. some passengers have to get into nearest bogie ( for want of time) and walk inside train with luggage with great difficulty to reach their designated bogie. The reason for such stoppage I was told is that those markings are for Pothigai which has 22 bogies and NOT for Silamban which has only 18 Bogies. This is NONSENSE because whether Pothigai or Silamban "3rd bogie from engine" remains same. The engine SHOULD Stop only in its designated place and all corresponding bogies from engine will stop in its place If at all any change Last three identified places may not have bogie. In the era of Bullet Train & Vandhe Bharath Train in Sri Modi's Regime can this simple discipline not be implemented by Railways?? Your response to immediately correct this situation is highly appreciated as I am a frequent traveler to Thenkasi from Chennai Please let me know you action . My email ID is [protected]@yahoo.com. Ph[protected]

Dear Sir/Madam,

I hope this letter finds you in good health and high spirits. I am writing to bring your attention to a situation that occurred during my recent travel booking with Indian Railway.

On [Date 13th jan 24], I had made a train reservation for [Train Name/Number 12294] departing from PRYG prayagraj to LTT Unfortunately, due to the sudden onset of COVID-19 symptoms, I was unable to undertake the journey as scheduled. In light of this, I immediately initiated the Ticket Deposit Receipt (TDR) process through the Maine railway website to request a refund for the unused ticket.

However, to my dismay, my TDR request no[protected] was rejected by Indian Railway. The reason provided for the rejection was that the TDR process was not initiated at least 4 hours before the train departure. I would like to clarify that I consulted my healthcare professional to understand the necessary steps to be taken in such circumstances. Unfortunately, I was not aware of the specific timeline within which the TDR process needed to be initiated.

Considering the unforeseen circumstances and the genuine reason behind my inability to initiate the TDR process within the stipulated time frame, I kindly request you to reconsider my case and process the refund for the unused ticket. I understand that Indian Railway has its policies and procedures, but I sincerely hope that you will take into account the exceptional circumstances surrounding this situation.

I have attached all the relevant documents, including my train ticket, medical certificate, and any other supporting documents, for your reference and verification. I would be grateful if you could review my case and refund the applicable amount at your earliest convenience.

I appreciate your understanding and prompt attention to this matter. I have always had a positive experience with Indian Railway, and I trust that you will handle this situation with the utmost professionalism and empathy. I look forward to a favorable resolution to this issue.

TDR Reference No for this is :[protected]

PNR No.: [protected]
Transaction ID: [protected]
Train No.: 12294
From: PRYJ (Prayagraj Junction)
To: LTT (Lokmanya Tilak Terminus)
Date of Journey: 13th January 2024
Passenger Details:
Passenger Name: Mohd Taufeeq Sid
Age: 33
Sex: Male

due to the coived symptom main travel nahi kar paya train se last time me, Maine railway me same time pe TDR process kar diya jo aap reject kar diya gya hai jiska reason diya gya hai ki train departure ke 4hr pahle TDR Process nahi kiya is liye, mai apni sehat ko lekar pareshan tha mai kaise ye dhayan kar pata aur mujhe is chiz ka knowledge bhi nahi tha ki kab karna rahta hai, kripya mera refund karane ki kripya karen,

Thank you for your time and cooperation.

Yours sincerely,
Mohd Taufeeq Siddiqui
Email id mts.[protected]@gmail.com

Train no.16606 stopped at west hill station for more than 1 hour which made the entire passengers frustrated
Why is it like this? Why cant the train services be more punctual

I am currently traveling in Gorakkdham express 12556 from New Delhi to Gorakhpur my berth no. Is 63 in B5 coach and the charging socket is not working.

The wash rooms are dirty with no water

My train chauri chaura coach B10 train number 15003 train was overcrowded number of people travel without tickets

On 23.01.24 i have travel from hatia station in jharkhand, parking charges taken Rs. 50/- from all auto who drop the passengers. Even they collect Rs. 50/- from auto who are drops the passenger in station road. I have argued with parking fees collector guy and told have you taken tender for station road too, the parking guys told they have spend Rs. 2.5 crores to get tender, and recover the money in any way. This is how our system works to harrass common man . This should be stopped.

Our government has launched Swach Bharat Abiyan and Indian railway play vital role and even doing very well, but we want to draw your kind attention about Shakur Basti Railway station condition neglected by railway authorities.
there are unauthorized encroachment near rail line, railway boundary broke for passage and dump of all wastage near under pass {KUDA GHAR} .
this is for your early action please.

We booked our bike as a luggage from Rani Kamlapati to Pataliputra.On 12th of jan we had to receive the bikes but we received on 16th of jan.we also fined about 84 rs as parking charge.Out bike got damaged from several position.

I Booked my bike TVS RAIDER 125 CC on 10/01/24 from Raigarh to Rajendra nagar terminal after I got transferred in bihar with PRR no.[protected] Even after 5 days of booking my bike is stiil not loaded on train and not reached the destination. I am very worried about the condition and security of bike.
Your Sincerely
ANKIT VERMA

I have booked the railway ticket from lingampally to machilipatnam by the help o[censored]ts railway online booking app of general ticket. when i reached the destination station ticket collector asked to show the ticket I have show the ticket that i have booked through uts app that contains "uts id: XG8GDP8098" and the ticket collectoris saying that the ticket is invalid. And fined us Rs.310.

I am travelling in 19031 train number and boarded from station Ghaziabad at 06:37 am. I am in S2 11 number seat. Other passenger keep sleeping and doesn’t let me sit on my seat there is no TT at sight.

I dr suresh kumar travelled from amritsar to chandigarh on 17 decenber train number 12412 pnr [protected]
i wrongly booked ticket for 16th december instead of 17th on irctc site when tc came ishowed him ticket he said this was for 16th he was asking for 1000 saying me travelling without ticket i was having 600 cash and willing to pay on card or gpay which he refused told me pay 500 only for ticket price but not given any receipt

Dear Sir,

I am writing to bring to your attention the matter of my late mother, Padma Pai, who was employed with the Central Railway. Unfortunately, she passed away in 1997, leaving behind four daughters. Initially, my elder sister, Sumana, was receiving the pension from Syndicate Bank Railway Nilayam Branch. Subsequently, the pension was transferred to my second sister, Umana, who received it until 2016. However, she has...

My wife and another lady relative travelled to Bangalore by train number 12657 MAS SBC SF MAIL on 28.11.2023. This train departed from Chennai at 22.50 pm. There was NO water in both the latrines in the coach since the train started at 22.50 pm from Chennai. Coach number S-7 and PNR [protected]. They told the TTE and he assured that it will be filled in the next station. After that the TTE could not be found and water was NOT filled. All the passengers travelled without water for the entire journey. You can understand the plight of passengers, especially ladies and children !! We had purchased tickets under PREMIUM TATKAL QUOTA as it was very urgent to go to Bangalore. Is this the way Railways treat its passengers ? What action is going to be taken against the TTE who did not take initiative even after informing ? Will the Railway Minister or any Top Brass take some action so that such thing does not occur again ?
@RailMinIndia @AshwiniVaishnaw

My Journey details is mentioned below:

Train No. 12565/ Bihar S kranti
From Kanpur
To: New Delhi
PNR No. [protected]
Transaction ID: [protected]

My ticket had been cancelled due to waiting list on 25.11.2023 but refund amount has not been credited in my account till yet.
Please help us & resolve the issue