Indian Railways — to refund the amount of my canceled ticket

Dear sir,
I would like to inform you that i had canceled my counter ticket in 15 october 2019 in noida which pnr no. "[protected]". Reservation clerk told me your refund has been settled within 7 days to your concern bank account. And now more than 15 days has been passed but my refund has not been credited to my account.
Hence i am hopeful that you will understand my problem and resolve my issue.
My original ticket enclose here with your convenience.
Pnr no.- [protected]
Train no.- 12487 simanchal exp.
From forbesganj to anand vihar
Ticket type - counter ticket, sl 2
Date of journey[protected]
Passenger name - sushil singh
Payment mode — idbi debit card
Cancellation date —[protected]
Amount-600
Refund amount — 480

Thanking you


Best regards
Sushil singh
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