LivPure Complaints & Reviews

I am using livpur touch2000 model RO since last few years. I have subscribed for AMC also and was very happy till few months back.

In the month of April '25, I shifted my house from Jammu to Adipur (Gujarat) and all problems started since then.

At the very first, I had asked for re-installation of my RO at my new location. I had changed my address too for that purpose. Service provider at Bhuj took 3-4 days...

I Got the RO ( allura premia) 3 days ago, himansu ([protected])from sales team promised installation will done on 11th May'25. The case assigned to service engineer Saravanan ([protected]) and i was advised to connect with him. for the last 3 days I calling both the sales and service team at least 10-15 times but not even responding even for courtesy.
i am Trying to escalate this case but no option given to customer. I really dont...

I m writing to customer care they are not reading mail only registering the complaint and send id number and your Local dealer at jaipur alwary close the complaint id without taking OTP from me. I m facing this problem last one month please arrange to instruct your customer care that first they read my all the mails than registered the complaint. My Livepure R.O. is under warranty and it is not maintaining the TDS. your Mechanic is asking...

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LivePure. Despite multiple attempts to resolve the matter directly with them, I booked on 12th April invoice no-25-26/1825129/5773150 and I have not received a satisfactory response regarding the Delivery and Installation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information or actions taken to address my concerns. Everyday morning I called and same respone thet the Sorry for the delay we will delver by today wothout fail .But since 12 days I did not received the Item and I already purchsed 250 ltr Water insted.It is evident that LIVEPURE is not fulfilling its commitment to its customers, and I feel that my rights as a consumer are being disregarded.

I am writing to you, the Consumer Complaints Department, in the hope that you can intervene and assist me in resolving this matter.

Im purchase a Livpure Ro in 2023 April month. since the installation facing issues of impure Water no one hear, buy Amc for 1 year upto 8 may 2025, during that no parts change or no resolution. need to change Memebrane but mechanics change the Carbon Filter. Problem just same, they didn't resolve the complaint, mechanic is using abusing language. Totally Harrassed. Govt authorities should take necessary actions for cheat....

I had returned the LivPure RO machine in 2022 but still have been served a legal notice over whatsapp for not returning the machine.

This is a scam being run by Livpure company where they are knowingly harassing the customers.

A few points to be noted -
1. Customer Service agent calling after 3 years to check about the machine return and threating to send legal notice.
2. No proactive step being...

Dear Sir

I am writing to file a formal complaint regarding the poor service and unprofessional behavior I have encountered after purchasing a water purifier from LIVPURE, following their promotional activities in the media.

I bought the purifier with the intention of ensuring clean water for my daily consumption. After installation, the LIVPURE representative asked if I required an Annual Maintenance Contract...

Sure, here's a revised version of your message:
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I booked an RO unit on the 30th, and the sales representative assured me it would be delivered within 3-4 days. However, today is the 10th of February, and it still hasn't been delivered. I have called and posted multiple times, but I haven't received any response.
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I hope this helps! Let me know if you need any further adjustments.

I received a notice from LivPure smart end regarding the return of Livpure machine.
I am writting you to address you as I have been an active member of your services for 1 year.

While moving out of Bangalore I requested service cancellation well in advance on 3rd August and had moved out of the house on 20th August.
In the span of 17 days I did not receive any communication even after multiple attemps to call...

Ear Sir/Madam,

I am writing to bring to your attention the ongoing issues I have faced with a water filter (S.No. E6OW45D1030853) purchased on 8th August 2024. Despite several complaints and visits from your service personnel, the product has remained defective and unusable since installation. Below are the details of my complaints: 1. Complaint Number JS-[protected] dated 10.08.2024 (Closed on 18.08.2024). 2. Complaint...

Livpure water purifier AMC still not being updated, even though multiple Ticket raised to livpure customer service desk. Ticket No history :[protected],[protected],[protected],[protected],[protected],[protected] livpure pep pro++ Serial no DAGW44D1002880, Date of purchase 22May 2017 .

As my livpure machin s not working from 30th Nov 2024, while calling several time to livpure customer desk, they told AMC not...

Livpure not picking up machine after I disconnected the service, 20 days back. I'm just getting false assurance and status. Without giving me a call or visiting my place they mentioned that the attempt failed after multiple tries and visited my premises. I'm not getting my deposited money back also.

This is the worst service I have ever experienced.
They have raised Ticket No:[protected]
Registered Mobile no...

JS - [protected]
I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I own- RO - Zinger model with 2 Years of AMC still active.

Despite raising a request to change the filter over a week ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.
This level...

I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We...

I booked livpuresmart on 11th Oct 2024 and paid a 6month amount plus security as well with Rs 4193. They committed me to install it next day, but they delayed it for 4 to 5 days. Then I had to get another RO service for my home and cancelled this order before delivery.
As per direction of customer support, I cancelled the delivery with delivery partner and raised my cancellation on 15th Oct 2024 over customer care. The same has been sent over mail to them as well.
Every day the customer support persons are saying once cancellation team will call me and will approve my cancellation. Then after that they will initiate my refund which will take another 5 days.
They are playing with me every day and many times, the customer care people also talked to me in harassing ways, where I am struggling to get my money back.

my registered mobile number is [protected] through which this order was raised.

I need my refund back.

Called several times for service, but no response.
Called their customer care, they informed there is an open service pending, which I didn't open, so they can't raise a new request.
They asked me to call the area manager tp get it closed, to open a new service request.
I Called the given numbers, 3 to 4 mobile numbers, no one picked the calls.
I've been facing this issue for nearly a week.br...

This is very rude behaviour from livpure and flipkart. Livpure stated that flipkart will return my faulty ro just purchased on 9th october. Flipkart says liveure will take care. I am really very disappointed with flipkart and livpure. I purchased the product on 9thoctober and the installation team installed it. Water tasted really very bad, black particles in water. They visited again on 11th october and said that the ro is faulty, replaced by flipkart. I placed a return request and flipkart said livpure will process the request. I called livpure on the new customer care number +[protected] and they said to write an email to [protected]@livpure.com. They gave me an automated reply stating my ticket number is generated ticket no:[protected]. I am not able to hear anything more from them. I reached out 10 times and also the calling team from livpure has no access to the email team and email team except automated reply has no way to reply. Now the livpure is starting to contact flipkart and the flipkart executive are saying to contact livpure. I can't afford to lose 6k in this cat fight. Please work in coordination instead of playing a blame game and help customers. I still have hope from flipkart that they might do something but no hope from livpure at all.. Really very bad service experience from installation to calling to emailing. They failed in all aspects.

Dear Sir/Madam,
I, R.R. Kasar, residing at NL-6-4-9, Sector 15, Nerul (E), Navi Mumbai - 400706, am a consumer as defined under the Consumer Protection Act, 2019. I purchased a water purifier from your company, Livpure Private Limited, under a subscription plan on 11th July 2023. Despite numerous complaints and repeated requests, your company has failed to provide the promised services and has not taken appropriate action to resolve...

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding...

They are unable to change the filter for last 8 days .