LivPure Customer Care
Livpure Pvt. Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
342
COMPLAINTS

LivPure Customer Care

Livpure Pvt. Ltd.

Address
Plot No. 221, Udyog Vihar, Phase-I
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 4199 399  [Helpline]
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88

Phone:
Phone:
+91 95 8222 9701  [Direct Sales & Service Partner Enquiry]
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+91 98 7179 8090  [Export Enquiry]
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+91 12 4498 7400  [Corp Office]
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Fax:
Fax:
+91 12 4498 7499  

Customer satisfaction rating
67%
Complaints
342
Pending
15
Resolved
225
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 08:00 am - 10:00 pm
Tue 08:00 am - 10:00 pm
Wed 08:00 am - 10:00 pm
Thu 08:00 am - 10:00 pm
Fri 08:00 am - 10:00 pm
Sat 08:00 am - 10:00 pm
Sun Closed

LivPure Complaints & Reviews

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Livpure — livpure glo ro + uv mineralizer beep sound

 sourabh2016 on Jun 13, 2020
I purchased livpure glo ro + uv mineralizer 2 years back in march 2018.

There is a long beep sound ongoing...
Complaint category Electronics & Appliances

Livpure — being charged for last 2 months ro is not working

 S Poddar on Jun 13, 2020
Hi,

I have prepaid ro service taken from livpure for which i have to do monthly recharge. For last 45 days...
Complaint comments  Read comments [1]Complaint category Appliances

Livpure — Waiting For Customer Service To Respond

 Kridha on Jun 11, 2020
Since the time we installed the water purifier, we have ensure that the device runs on AMC as their technician strongly recommended...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Livpure — i need my money back

 Sujitha Kishore Kumar on Jun 11, 2020
No service person attended till now. Request pending since three months... Sent more than 10 mails to customer care for the...
Complaint category Electronics & Appliances

Livpure — Very bad service and nobody is giving resolution

 vikkaass007 on Jun 11, 2020
I have recharged my water purifier but still, it is not working. I do a recharge of every month and now due to lockdown i...
Complaint category Other

Livpure — livpure smart not working from 3 months and no one coming for service

 ashok haridas on Jun 9, 2020
I have taken livpure smart - the rental one and paid for the entire year. 3 months back the water stopped coming from the...
Complaint category Utility Services

 Reju divakaran on Jun 9, 2020
Case date: 29-12-19 complaint id js-[protected]

I had registered a complaint on 29-12-19, the water filter was not working, within a couple of days their service engineer did contact me and attend the fault, and informed me that the water filter was jammed/damaged and it required 1200/- for replacement. I also agreed to replace it. He replaced the filter in my presence and then he changed a transformer inside the filter and ran the filter perfectly.

At the same time, i raised a query, why were you replacing the electrical parts for filter replacement, he responded illogically, then i demanded the same condition to re-install my old filters and prove it was damaged.

He failed to do the same, and confronted his mistakes. After that he restored the old one and left my home.

The reason was the fault in the electrical part which is still under warranty. Your service operator has to repair the filter without any cost implication to the customer. However, he had commercialized the matter and demanded money in the case i opt for new electrical parts.

At the same time i had surfaced out the real cause of the malfunctioning/leakage of the filter, without paying heed to my concern, he left with no positive solutions.

Case date: 27-03-20 complaint id js - [protected]

Now again the same leakage was started, and i registered a complaint in march, now 3 month are over and nobody has contacted me for repair/service. Hence. I request to solve my issue immediately and take necessary steps to extend my warranty for your no service period.

Complaint Status


[Jun 09, 2020] LivPure customer support has been notified about the posted complaint.
Dear Sir,

Till there is no action taken

Regards,
REJU D
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    Livpure — livpure smart rented ro service

     aman19922 on Jun 9, 2020
    I have rented a ro through there livpure smart service. Its a payable water service. I have replaced all my old water services...
    Complaint category Utility Services

    Livpure — Livepure pep++/ water not coming

     bhureddy Manish reddy on Jun 8, 2020
    I bought liv pure pep pro + from flipkart on march 17th and after a long wait and so many calls to technician it was installed...
    Complaint category Appliances

     Sunetra Basak on Jun 7, 2020
    Livpure smart was installed on 3rd june. Still it’s not working. Not able to connect to customer care. Already raised a ticket. Didn’t get any response from their side. Subscription has been started, even though i am not able to use it


    Livpure smart installation issue

    Complaint Status


    [Jun 07, 2020] LivPure customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Products & Services

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       pritesh pathrabe on Jun 7, 2020
      I have purchased 1 year amc for my livpure water purifier and registered a request for servicing on 28 april.
      The request is opened since then and there is no response from livpure even after multiple escalations and chasers.
      Please take necessary action.

      Complaint Status


      [Jun 07, 2020] LivPure customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Appliances

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         [email protected] on Jun 6, 2020
        I have purchased an amc and i am not getting service

        Complaint Status


        [Jun 06, 2020] LivPure customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Other

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          Livpure — worst service livpure ro touch 2000+

           Sujitha Kishore on Jun 6, 2020
          No service person attended till now. Request pending since three months... Sent more than 3 mails to customer care for the...
          Complaint category Other

          Livpure — no delivery and installation

           kushalwayskhush on Jun 4, 2020
          I did my full payment for titanium 12 months subscription plan on may 25th i. E. More than 10 days now. They enever respond...
          Complaint category Electronics & Appliances

           Syed Nusrath Mahmood on Jun 4, 2020
          I have subscribed to titanium plan smart ro water machine not working, and there is no water coming i have raised a service request no (Js[protected]) it's been a week no one have called me regarding the issue. And no one even responding to my email and calls on this [protected] number. I raised escalation reques also. Still no responce.

          Complaint Status


          [Jun 04, 2020] LivPure customer support has been notified about the posted complaint.
          No lactation taken yet
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             Bhavya Gambhir on Jun 4, 2020
            I paid the subscription amount and uploaded the kyc details too, its been 48 hours already but no notification/call from livpure team side. Instead, i am trying to contact them through customer care, mails service, requests but still no replies from their end. I am now worried is that i did right or not by investing in livpure.

            Complaint Status


            [Jun 04, 2020] LivPure customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Appliances

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               AmitKolkata on Jun 4, 2020
              I have been strughling with my ro for last 3 weeks, i am continously chasing the support team through email. But till today except email reply none of the executive came and resolvedthe issue. I am currently running short of water. Please help me in this.
              Ph - [protected]

              Complaint Status


              [Jun 04, 2020] LivPure customer support has been notified about the posted complaint.
              Nobody has approached me on this yet. I am ruuning short of water. Please help.
              Complaint comments  Add a commentComplaint category Electronics & Appliances

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                Livpure — Livpure RO purifier

                 mb raja on Jun 3, 2020
                Water purifier was serviced in the month Feb-20, it got into same problem in month of March, due to Covid19 I couldn't raise...
                Complaint category Food

                Livpure — Not getting the product delivery

                 Anubhav Singh Pratihar on Jun 3, 2020
                I took a livpure subscription on 22nd may, till now i am waiting for the product delivery and its installation but its not...
                Complaint category Electronics & Appliances

                Livpure — Livpure RO not function for two week after installation

                 fayyaza on Jun 3, 2020
                Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response...
                Complaint category Appliances

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