LivPure Complaints & Reviews

I have an active ACMC (Annual Comprehensive Maintenance Contract) for my Livpure water purifier. Despite raising multiple service requests, Livpure has failed to provide any service. They are cancelling the requests from their end without providing any explanation or support.

I have followed up with them multiple times via email and phone, but there has been no technician visit or proper response. This is a serious concern,...

The District Consumer Disputes Redressal Commission
[Your District Name], Tamil Nadu

Subject: Complaint Against Livepure RO Machine Service – Request for Cancellation and Refund

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livepure, from whom I hired a RO water purifier machine. Despite raising a service request on 17th June 2025, the issue remains unresolved....

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier.

On 11th June 2025, I raised a service ticket with Livpure reporting that my RO unit had stopped working. Despite repeated follow-ups over the past week, there has been no resolution provided. Every time I contact Livpure...

I am writing to escalate a service issue that has remained unresolved for over 8 days despite repeated follow-ups.

I purchased an *Annual Maintenance Contract (AMC)* from Livpure 8 days ago on 7th June 2025 and immediately raised a service request for my malfunctioning water purifier. Since then, I have been continuously asked to call different service personnel, but *no actual service or resolution* has been provided.
They...

I received faulty LIvpure purifier which I requested to take back and issue full refund as per LIvpure 7 days refund policy but the LIvpure customer executive is deliberately causing the delay by stating that cancellation department will call, but they never did. I have been following them over call, email and their portal but all they give is verbal assurance. At this point I am sure the company is carefully planned racket to scam customers....

I am not able to raise request with them for the relocation. It's been days chasing them. Now that I have to leave existing flat I am not sure what should be done....

A 'cancel of service' request was raised by me on 7th May 2025.
The water filter that I rented out was supposed to be picked up by them in under 72 hours.
Nothing has been done as of 30th May EOD.
I was supposed to receive my deposit amount for their products with 72 hours after pickup.
None of this has been done by them.
I have raised the same complaint thrice now and they still haven't don't...

I recently purchased a Livpure water purifier expecting good quality and support. However, I faced a major issue with the product and reported it to Livpure customer care. Despite repeated follow-ups, no technician visited and no solution was provided. This is unacceptable, especially for a product related to drinking water and health.

My complaint was completely ignored, and I received zero support from their team.
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I am using livpur touch2000 model RO since last few years. I have subscribed for AMC also and was very happy till few months back.

In the month of April '25, I shifted my house from Jammu to Adipur (Gujarat) and all problems started since then.

At the very first, I had asked for re-installation of my RO at my new location. I had changed my address too for that purpose. Service provider at Bhuj took 3-4 days...

I Got the RO ( allura premia) 3 days ago, himansu ([protected])from sales team promised installation will done on 11th May'25. The case assigned to service engineer Saravanan ([protected]) and i was advised to connect with him. for the last 3 days I calling both the sales and service team at least 10-15 times but not even responding even for courtesy.
i am Trying to escalate this case but no option given to customer. I really dont...

I m writing to customer care they are not reading mail only registering the complaint and send id number and your Local dealer at jaipur alwary close the complaint id without taking OTP from me. I m facing this problem last one month please arrange to instruct your customer care that first they read my all the mails than registered the complaint. My Livepure R.O. is under warranty and it is not maintaining the TDS. your Mechanic is asking...

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LivePure. Despite multiple attempts to resolve the matter directly with them, I booked on 12th April invoice no-25-26/1825129/5773150 and I have not received a satisfactory response regarding the Delivery and Installation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information or actions taken to address my concerns. Everyday morning I called and same respone thet the Sorry for the delay we will delver by today wothout fail .But since 12 days I did not received the Item and I already purchsed 250 ltr Water insted.It is evident that LIVEPURE is not fulfilling its commitment to its customers, and I feel that my rights as a consumer are being disregarded.

I am writing to you, the Consumer Complaints Department, in the hope that you can intervene and assist me in resolving this matter.

Im purchase a Livpure Ro in 2023 April month. since the installation facing issues of impure Water no one hear, buy Amc for 1 year upto 8 may 2025, during that no parts change or no resolution. need to change Memebrane but mechanics change the Carbon Filter. Problem just same, they didn't resolve the complaint, mechanic is using abusing language. Totally Harrassed. Govt authorities should take necessary actions for cheat....

I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Navi Mumbai on 11th May 2024. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 20th Nov 2024 (1 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to to put cancellation request through their...

I had returned the LivPure RO machine in 2022 but still have been served a legal notice over whatsapp for not returning the machine.

This is a scam being run by Livpure company where they are knowingly harassing the customers.

A few points to be noted -
1. Customer Service agent calling after 3 years to check about the machine return and threating to send legal notice.
2. No proactive step being...

Subject: Complaint Under the Consumer Protection Act Against Livpure for Deficiency in Service and Unfair Trade Practices

I am filing this complaint under the Consumer Protection Act against Livpure for deficiency in service and unfair trade practices.

I have a Livpure RO filter installed at my home. It had a filtering issue last time, and I lodged a service complaint with ID number [protected] on 16th March...

Dear Sir

I am writing to file a formal complaint regarding the poor service and unprofessional behavior I have encountered after purchasing a water purifier from LIVPURE, following their promotional activities in the media.

I bought the purifier with the intention of ensuring clean water for my daily consumption. After installation, the LIVPURE representative asked if I required an Annual Maintenance Contract...

Warranty replacement was due on nov 24. I opened a ticket but no one came for replacement and ticket was closed on Jan 25 for another work where a paid part was replaced. The technician said that there is a shortage of parts from the company itself and they were waiting for the replacement for past 2 months.
Area head confirmed that the part had arrived in March so I opened a ticket on first week of march and the ticket is in "assigned"...

Sure, here's a revised version of your message:
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I booked an RO unit on the 30th, and the sales representative assured me it would be delivered within 3-4 days. However, today is the 10th of February, and it still hasn't been delivered. I have called and posted multiple times, but I haven't received any response.
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I hope this helps! Let me know if you need any further adjustments.

Respected Sir/Madam,

I am writing to file a formal complaint against Livpure Rental Services for failing to provide the service I subscribed to and requesting immediate cancellation and a full refund.

Key Reasons for Complaint:
Defective Product/Service: The RO purifier installed in January 2025 has been non-functional for the past one week, and despite multiple complaints (starting from 30th January...