LivPure Complaints & Reviews

I am writing to escalate a service issue that has remained unresolved for over 8 days despite repeated follow-ups.

I purchased an *Annual Maintenance Contract (AMC)* from Livpure 8 days ago on 7th June 2025 and immediately raised a service request for my malfunctioning water purifier. Since then, I have been continuously asked to call different service personnel, but *no actual service or resolution* has been provided.
They...

I received faulty LIvpure purifier which I requested to take back and issue full refund as per LIvpure 7 days refund policy but the LIvpure customer executive is deliberately causing the delay by stating that cancellation department will call, but they never did. I have been following them over call, email and their portal but all they give is verbal assurance. At this point I am sure the company is carefully planned racket to scam customers....

I am not able to raise request with them for the relocation. It's been days chasing them. Now that I have to leave existing flat I am not sure what should be done....

A 'cancel of service' request was raised by me on 7th May 2025.
The water filter that I rented out was supposed to be picked up by them in under 72 hours.
Nothing has been done as of 30th May EOD.
I was supposed to receive my deposit amount for their products with 72 hours after pickup.
None of this has been done by them.
I have raised the same complaint thrice now and they still haven't don't...

I recently purchased a Livpure water purifier expecting good quality and support. However, I faced a major issue with the product and reported it to Livpure customer care. Despite repeated follow-ups, no technician visited and no solution was provided. This is unacceptable, especially for a product related to drinking water and health.

My complaint was completely ignored, and I received zero support from their team.
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I am using livpur touch2000 model RO since last few years. I have subscribed for AMC also and was very happy till few months back.

In the month of April '25, I shifted my house from Jammu to Adipur (Gujarat) and all problems started since then.

At the very first, I had asked for re-installation of my RO at my new location. I had changed my address too for that purpose. Service provider at Bhuj took 3-4 days...

I Got the RO ( allura premia) 3 days ago, himansu ([protected])from sales team promised installation will done on 11th May'25. The case assigned to service engineer Saravanan ([protected]) and i was advised to connect with him. for the last 3 days I calling both the sales and service team at least 10-15 times but not even responding even for courtesy.
i am Trying to escalate this case but no option given to customer. I really dont...

I m writing to customer care they are not reading mail only registering the complaint and send id number and your Local dealer at jaipur alwary close the complaint id without taking OTP from me. I m facing this problem last one month please arrange to instruct your customer care that first they read my all the mails than registered the complaint. My Livepure R.O. is under warranty and it is not maintaining the TDS. your Mechanic is asking...

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LivePure. Despite multiple attempts to resolve the matter directly with them, I booked on 12th April invoice no-25-26/1825129/5773150 and I have not received a satisfactory response regarding the Delivery and Installation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information or actions taken to address my concerns. Everyday morning I called and same respone thet the Sorry for the delay we will delver by today wothout fail .But since 12 days I did not received the Item and I already purchsed 250 ltr Water insted.It is evident that LIVEPURE is not fulfilling its commitment to its customers, and I feel that my rights as a consumer are being disregarded.

I am writing to you, the Consumer Complaints Department, in the hope that you can intervene and assist me in resolving this matter.

Im purchase a Livpure Ro in 2023 April month. since the installation facing issues of impure Water no one hear, buy Amc for 1 year upto 8 may 2025, during that no parts change or no resolution. need to change Memebrane but mechanics change the Carbon Filter. Problem just same, they didn't resolve the complaint, mechanic is using abusing language. Totally Harrassed. Govt authorities should take necessary actions for cheat....

I had returned the LivPure RO machine in 2022 but still have been served a legal notice over whatsapp for not returning the machine.

This is a scam being run by Livpure company where they are knowingly harassing the customers.

A few points to be noted -
1. Customer Service agent calling after 3 years to check about the machine return and threating to send legal notice.
2. No proactive step being...

Dear Sir

I am writing to file a formal complaint regarding the poor service and unprofessional behavior I have encountered after purchasing a water purifier from LIVPURE, following their promotional activities in the media.

I bought the purifier with the intention of ensuring clean water for my daily consumption. After installation, the LIVPURE representative asked if I required an Annual Maintenance Contract...

Sure, here's a revised version of your message:
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I booked an RO unit on the 30th, and the sales representative assured me it would be delivered within 3-4 days. However, today is the 10th of February, and it still hasn't been delivered. I have called and posted multiple times, but I haven't received any response.
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I hope this helps! Let me know if you need any further adjustments.

Respected Sir/Madam,

I am writing to file a formal complaint against Livpure Rental Services for failing to provide the service I subscribed to and requesting immediate cancellation and a full refund.

Key Reasons for Complaint:
Defective Product/Service: The RO purifier installed in January 2025 has been non-functional for the past one week, and despite multiple complaints (starting from 30th January...

I received a notice from LivPure smart end regarding the return of Livpure machine.
I am writting you to address you as I have been an active member of your services for 1 year.

While moving out of Bangalore I requested service cancellation well in advance on 3rd August and had moved out of the house on 20th August.
In the span of 17 days I did not receive any communication even after multiple attemps to call...

Ear Sir/Madam,

I am writing to bring to your attention the ongoing issues I have faced with a water filter (S.No. E6OW45D1030853) purchased on 8th August 2024. Despite several complaints and visits from your service personnel, the product has remained defective and unusable since installation. Below are the details of my complaints: 1. Complaint Number JS-[protected] dated 10.08.2024 (Closed on 18.08.2024). 2. Complaint...

Livpure water purifier AMC still not being updated, even though multiple Ticket raised to livpure customer service desk. Ticket No history :[protected],[protected],[protected],[protected],[protected],[protected] livpure pep pro++ Serial no DAGW44D1002880, Date of purchase 22May 2017 .

As my livpure machin s not working from 30th Nov 2024, while calling several time to livpure customer desk, they told AMC not...

Livpure not picking up machine after I disconnected the service, 20 days back. I'm just getting false assurance and status. Without giving me a call or visiting my place they mentioned that the attempt failed after multiple tries and visited my premises. I'm not getting my deposited money back also.

This is the worst service I have ever experienced.
They have raised Ticket No:[protected]
Registered Mobile no...

JS - [protected]
I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I own- RO - Zinger model with 2 Years of AMC still active.

Despite raising a request to change the filter over a week ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.
This level...

I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We...