LivPure Complaints & Reviews

Hi i have raised a request for uninstalling and asked them to collect and they never came

I left india due to my work and suddenly got this notice about legal action in whatsapp

They didnt come to collect within time and now harassing me with legal action

Should i send a reply notice by hiring a lawyer...

I subscribed to Livpure filters for 6 months, initially paying a security deposit of 1500 and recharged 6000. Unfortunately, within 40 days, my family's health deteriorated, with my family members requiring hospitalisation. We later discovered, that Livpure RO filters were removing essential minerals, causing health issues. After switching to bottled water temporarily, we noticed a significant improvement in our immunity and health.
Regarding...

Complaint raised on 11Dec for changing filters under the ACMC. Nobody bothers to attend to complaint. I have called customer care so may times, it is a waste of time- they r clueless and do nothing.
Total waste of money n time. I regret having bought a Livpure product.
Earlier, the service technician had yelled at me for not taking the ACMC through him( I had signed up online ).
I have asked the customer service to...

I had filed a request for relocation on 8th April 2023, around 1799/- amount was prepaid for remaining period at the time. The company didn't agree for relocation and wanted to take away the product without any refund.

Later I raised request to surrender and refund. However, no action taken by the company at that point of time.

Then, the company asked for submitting the RO machine and payment of extra period....

Hello

Ticket No:[protected]

This mail is expressing my utmost frustration towards the incorrigible service provided by Livpure.I have been requesting for a service for my Livpure Water Purifier Since 2nd of December, yet haven’t received a proper closure regarding my issue.Every time I have to call or mail the customer service and yet be disappointed with no proper response.I called Madha Agency From Livpure...

No refund and no response at all over call, over mail just closing requests multiple times without any solution...

I am still didn't received the refund amount of rs 1499 as committed on the mail also at the time of pickup of the product from last two weeks. Multiple followups over the mail and call still no solution....

I had opted for the subscription plan from livpure (On 4th Dec 2023) and made the payment online + submitted the kyc documents.

On 2nd Dec 2023, I requested to cancel the installation request over call & refund me the amount. I was said I will get a call from cancellation team to confirm my cancellation request.

However, after that, there has been no response or refund from them, even though i have tried contacting...

I have been using the Livpure subscription plan from Jan 2023. I decided to end my subscription in August 2023. I called customer care but every time they gave me the same excuse. "We are not able to raise your request".

I was forced to recharge the RO for 3 months as the customer care guy told me if you don't recharge we will deduct the amount from the security deposit.

I want the device to be uninstalled...

The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was...

I had a rental RO, I cancelled the subscription on 26th October. Still the RO is not picked up. And no one from the pickup team contacted me. Every time the executive tells me they will contact me. But I receive no calls from the cancellation department. Now I have been charged 599 rs on the app for not using the RO. Today the executive told me they tried calling you, but I didn't picked up the call. Why would I not pick up the call, every...

After buying the ro they stopped responding and no one came for installation, it's been days I'm contacting them but they are ignoring and even closing my tickets without any response.Order LSHPY137848...

LivPure team has gone bonkers. Getting little or no support regarding a Smart RO Machine. The machine failed nth time ( I have lost the count) now and I am so frustated I want a deposit from the LivPure Smart which was around 1500/-

The call representatives are very arrogant at times. They are not trained to pacify customers or understanding the problem. It's more about, "Ye call close karo jaldi".

But looking...

I had raised a request for return on 02.11.23 and they said with 72 hrs they will have the disconnection team contacting you but even after 5 days nobody contacted, no call came but they are claiming to have called when countered they are saying that sat and sun are holidays hence not possible but when countered that ur team said 72 hrs there was no reply.I have registered in Mobile also under [protected].I live in a rental place and my contract...

Dear sir .

I have placed the order for livpur Alkaline water purifier and I placed the order 27 oct and received me yesterday night delivery courier and next day installation engineer comeing and I will check open box and see old and scracty unit and open wire and all unit is scratch and old I never use this unit so plz refund the my amount and pickup this unit .

Attached for image and video bill...

I had requested for a re-installation of RO purifier at my new location. After trying multiple times finally could connect with a customer care representative who said mail has to be dropped to ekyc team. That was done and then no response for 2 days. Then again contacted them who said attachment is not readable. Then again I sent the attachment in the readable format and then again no response. Whenever I had been raising request through...

For the past two months I have been raising multiple cancellation requests with Livpure customer care and they are rejecting my cancellation requests and over and above that have charged me 1498 rupees rent for the last
Two months.
I have not received any service for the last two months as the machine had stopped working after I decided to not recharge and submit my cancellation request.

This is evident that...

My rentel water purifier is still not installed after subscribing a week ago .
It's on monthly basis, my package. I already lost one week of one month . Am I gonna get the money back for one week? I had to buy packaged water for the last one week that costed me over 300 /-. Who is responsible for this?
I was told that within 1/2 days it will be delivered and installed .no news of that yet .I want my money back in full amount...

Hi,
I have raised many services for water taste issue in LIVPURE smart Ro still persist in spite of raised 10 service request. I tried talked to customer care multiple times but still no use.Service request had been closed without proper resolution. Even in recent request closed by stating customer is not reachable from local service which is false.
Below request have been created in 21st but no response as usual. Very disappointed....

Hi,

I took a subscription for from LIVPURE and had water issues for that I have raised many services still persist. Talked to customer care multiple times but still no use.Service request have been closed without proper resolution even in recent request closed by stating customer is not reachable. I had to raise below request and usual no response from local area service. D2MR25D1017655 he screenshots for your reference. Can...