Mahindra First Choice [MFCWL] Complaints & Reviews

Dear team, i do lots of complaint no reply from your site.

On your noida sector 63 h block h-155

They add my husband personal number i. E. [protected]
Remove this number from your site. Lots of call in a day i received. Otherwise i file case against your firm. You pay for it.
Lots of time i call on customer care no response. Chat with your customer team no response. Mail to you no response.

You tell me why we close our 10 year old number. It's registered all my needed services.
Mistake from your site. Please solve my problem as soon as possible.

The whole incident that happened with me.
Yesterday on 23rd july i had discussion with mahindra's executive mr. Tamrez tyagi and i had finalised the deal for rs. 3, 40, 000/- on selling my swift vdi (2013) and as per his word the token money of rs. 5000/- had to be transferred to me. But after some time the dealer mr. Pulkit gilhotra from noida called and negotiated the amount again even after deal finalizing, we still agreed to him on rs. 3, 38, 500/- as he was very polite to us and said he is transferring the token amount.
Now on 24th when we still didn't recieve the amount we tried calling mr. Pulkit, but now this starts person starts ignoring calls and when i called up from different number he answers it says that the deal still on and he is sending the amount. Now, the mahindra executive mr. Tamrez tyagi calls and says that they will pay 18, 500/- less for the amount discussed i. E. 3, 20, 000/- and if you want to agree thats fine we will buy. I was shocked with this kind of behavior. Mr. Pulkit is just not answering the calls the attitude changed,
It is like i'm requesting to them buy my car and they are just giving attitude. I have the recording and the screen shots for the whole incident.
Now i have complained about this to mahindra first choice office also, but i think they will favor their dealer only.
Please don't trust and go to this mahindra first choice dealer, as mr. Pulkit gilhotra is not a man on his words and he will not answer your phones if he has got your number!
Now the bigger problem is that as i had given them a word i did not sell the car to other person which was providing a extra 7500/- for the same.

I am uploading the screenshots of the messages i have received today and also there is recording of call for the same and their words.

Mahindra first choice executive -
Mr. Tamrez tyagi - +91 [protected]

Mahindra first choice dealer, noida -
Mr. Pulkit gilhotra - +91 [protected]

The best solution to this they have to purchase the car on what they committed as i have to buy my other car which is on hold.

Thanks in advance if this resolves
Tushar sehgal
+91 [protected]
[protected]@gmail.com

Dear sir,
I have maruti Suzuki celerio, and Meri gadi ke wires chuho ke dwara Kat diye gye aur mene gadi aapke sevice point Jhabua madhya Pradesh me gadi di. Aur unhone mujhe 15600 ka Bill Diya jiSame unhone 14500 ka labour charges lagaya. jiSame inhone car ke seat mat dashboard etc ke nikalane aur lagane ke charges lagaye.sath hi laptop connect karane ke do ghante ke 1800 ropaye charge kiya.aur ye galat hai. Please aap sahi Kare. Nahi to consumer forum me application Dena padega. Isako correct karane ke liye

I approach to your service station at shirur, Nagar Pune highway, Pune Maharashtra. I met there Mr Rohit Kale. I ask him about quotation for my accidental car. I was told him that I require only quotation to submit to my insurance company. You take your fees for that. He agreed to give quotation to me in the consideration of Rs 1500. Next day he came to my place with another employee of service station. He list down the items and given to me. Again I told them I require quotation which I acceptable in insurance company. Because for that purpose only I m taking this. Then they told me that they will give me complete quotation on next . I follow up with them for next week then they gave me handwritten items and their prices. I ask them for valid quotation but they refused. Now I m asking for my money back but they are saying that they have spent their time to make this handwritten quotation. Please help me to get my money back. Somnath Nehe -[protected]

Dear Sir

We have Not received Payment of Below Bill No.

Date Bill No Amount
30/11/2016 16/01126 88
25/01/2017 16/01597 2454
31/01/2017 16/01692 1159
21/02/2017 16/01910 1160
22/04/2017 17/00177 480

Kindly arrange Payment on Urgent Basis

Pls find Attached Bill Copy

do needfull

Regard
Nadim(frontline corporatopn ltd)

mobile no-[protected]

I purchased WagonR (WB74M - 7973) car on May 2017. I have paid the entire amount including Rs. 18000 for Name Transfer which is clearly mentioned in the Cost Sheet duly signed and stamped by their Executive. When I visited them on 11.07.18 to enquire about the status of my RC Book, they said the Name Transfer is done by I need to pay Rs. 8000/- more towards Name Transfer else they will not handover me my RC Book. I tried to reason out that I have already paid the entire amount but they refuse to budge. I was not even informed even once during the entire process of Name Transfer that i need to pay extra for the same. Moreover the additional amount being demanded violates the agreed amount as mentioned in the Cost Sheet.
I request you to kindly resolve the issue at the earliest

Dear sir,

Date of the incident: June 29
Service centre: vahan care, ambattur, chennai.

Based on the regular promotional sms, I allowed to pick up my car for regular checkup and water wash. I have also registered that AC is not fully working in the form.

1. Mr. sabari, service engineer called and as a list of items to be changed, he told that the engine oil has to be changed.
I replied by mentioning that the engine oil was changed recently in the same mahindra first choice 3 months before (neither 6 months nor 6000 kms run)

Mr.Sabari then casually brushed by saying that it is ok, if we are not changing engine oil.

2. On the delivery date, I received a call mentioning that the driver was halfway and found that the engine was over heated and wants to take it back to the service station.
After confirming with Mr.Sabari, Service engineer, I accepted to take it back and check the fault. Mr.Sabari called me after a while and told me that the circulation to the radiator was not checked while filling the coolant for AC due to which the radiator has gone bad and has to be repaired through a local lathe.

I asked Mr.Sabari that, why the same is not checked and also mentioned categorically that i will not pay for the lathe repairing charges. Mr.Sabari accepted that he will bear the cost ( ACCEPTING THAT THE MISTAKE OF NOT CHECKING THE RADIATOR CIRCULATION IS THE SERVICE TEAM FAULT).

The vehicle was delivered in the night 9.30 pm after 3-4 days fully assuring that it is completely checked and no issues will be continuing.

The radiator started getting heated up to abnormal levels on the next day of my driving and I immedieatly callled the service station. They have no explanation and not able to understand the issue. After much coercing by escalating the complaint to mahindra first choice, mumbai, they sent a Technician, Mr.Mohan who (was completely irresponsible, as when I asked about the engine oil issue he told that the viscosity of the oil is diluted and that is why Mr.sabari has advised to change it. I asked, that if the viscosity is diulted within 3 months, was the previous engine oil change was not done properly, for which he did not answer) and told that the radiator has to be replaced.

i have already paid service expenses of Rs.8500/- for which they have not provided any service and only tampered my vehicle. Now they are saying that they will charge for the radiator replacement also.

While Mr.Sabari has accepted that it is their mistake of not checking the radiator and didn't charge for radiator repair ( which is not repaired properly), they are not willing bear the cost of radiator now.

I want my service payment of Rs. 8500/- + new radiator replacement + Rs. 2000 i paid in cash for petrol expenses. All the above happened in the last 12 days for which if there is any compensation paid, i will be really satisfied with the service resolution

Dear Sir/ Madam

I have given my car Hyundai i-10 2009 model with reg no . KL39B 2725 for display and sale to Mahindra First Choice dealer Retona Motors, Maradu on April 2018. On 14th May 2018, they confirmed sale for Rs 1, 75000/- by WhatsApp and I asked the for for payment which was promised in 10 days time.

Since 14th May your sales executive confirmed, that my car sold to buyer, I haven't get the full payment yet. I have many times called Mr.Anand of Retona Motors and send messages by WhatsApp, but only promises about payment. Many times I call or send messages, they wont take phone or reply and give some false promise of dates. Getting frustrated, I went to their office on 14th June 2018 and they promised again to send cheque to my home that evening. Later next day again I went to their office and collect the cheque and deposited to my Axis bank account. On 19th the bank informed me the check bounced as no enough balance in issuers account. When I complained this, they transferred Rs 70, 000/- to my account and rest ask me to wait till next Monday. Again they did not keep promise and last time on 30th saturday June 2018, promised payment will be done for sure, but yet not done. Including this time it is 6th time he fails on their promise

I also complained Mahindra First Choice, the brand I believe your on doing a prompt business and payments by email dated May 30th 2018, but have no resolution was made. I have made enough presentation of my issues by email but yet Retona Motors replied to my mail.

So it is requested to send notice to the defaulters to recover the financial losses and compensate for the suffering of me.

Regards

Dear team i was visited 29th june 2018 mahindra 1st choice in karnal and i saw celrvolet beat i was show my interest to buy that car but that time car was not a complete ready Mr puneet was told me don’t worry we give u as a like new car and whatever problems/part missing we earlier it before handover to you so that same time we give 10000 token amount to him but same day we called him said sry dear i don’t want to buy car so plz refund my advance amount but he did not refund my amount so my humble request to u kindly resolve the issue and do need full ASAP

Hello i puchased used scorpio vlx from mahindra first choice, however the car after a running of 600 km developed a clutch problem & consequently became stationary.
When we reported the matter to the dealer they very politely refused to bear the expense
What really surprises is the fact the claim made by the dealer that car was rigourusly tested before pdi check & not to mention the various checks done as by mahindra first choice.

I had purchased a car last year from mahindra, kolkata outlet at kalikapur. I think it a franchise taken by royal motors.

They have taken money for name transfer but it has been 1 year and still they have not done and my cars road tax is about to expire in the next month.

All employees are fraud and dont take calls and answer.

I am sick and tired and regret this decision of buying a car from mahindra first choice.

Details of car : hyundai getz black
Car no. Wb - 06 5524
My phone no. [protected]

I purchased vehicle mahindra kuv 1oo mh14fg-6504 in 25 march 2018 month at km 38773 now after 3 months vehicle is 43500 in maintainance i bough vehicle from nashik mahindra first choice mumbain naka nashik auto world (Authorised dealer).
Now my vehicle is in garage in mahindra auto world cwi authorised workshop
But the problem is at time of purchase dealer says vehicle is in approved & prechecked vehicle but now aftee 4700 km i got issues in vehicle like following
1) ac not working.
2) clutch plate pressure plate damaged.
3) flywheel damaged.
I need to spend for all cost for vehicle now aroung 100000 ruppes i want to ask u simply now what kind prescheck & approved vehicle is this
Reply me i wait for reply

Hi mr. Amit,
-
As per your mail as per your mail you are giving 2750 like coupon as your service center is cheater and mahindra first choice service center also part of them. As i am customer your are not seeing my side that i paid around 15000/rs. For this mashup. I know you are the owner of the krishna automobile so you are taking side as yours.

I want to know the email id head of the rajasthan of mahindra services.

As per your mail you are giving me services for 2750 so that mean i will drive around 130 kilometer from delhi to behror for this and came back delhi to expense more around 1000 rupees petrol/cng or toll.

I dont know why you are not understand as per my side. I think you are not serious regarding this issue.

If you are not serious on this matter i will see in you in delhi consumer court.

Thanks

Dear sir,

This is to inform you that i have purchased a ford figo 1.19 zxi duratec. From sec 8, noida mahindra first choice.. But they have done fraud with me and done many commitment at time of purchased but they have no full filled all the commitment...

They have told me that your vehicle when ever gives problem under 1 year then ur not able to pay single money for that.. I have paid of services and parts amount

And they have told me that your vehicle is certified and also checked with our engineer.. So you dont have face any problem.
But i have face many problem they have given local and duplicate tyre (Rubbering less tyer
So they have destroyed at the running period and i was facing many problems...

It's been more than 3 months since i have provided original documents for transfer purpose.
The transfer is of 4 sleeper coach buses and 2 seating buses.
I was continuously asking for doing the work on time as i was in need of original papers.
Still they didn't do it.
Because of this delay i had a big loss as i was not having any original documents.

Still the work is pending

I was facing Over heating problem in my SX4 Diesel car and got to know there was need of change of Radiator & A.C. Fan Assy.
I enquired about price and time to repair for same on 20th May evening form Mahindra first choice, Loni Roda, Mohan Nagar, Ghaziabad (( Near Krishna Engineering College).

Mr. Ajit was available who attend my call and he confirmed the prices for same and agreed to bring my car for repair next day morning at 9.30 AM. On 21st May'18, i made to call to Ajit and asked him to check the availability of stock of above items and only then I will plan to come . He confirmed that Stock is avaibale . As per his commitment I booked my appointment for 22nd May.'18 and accordingly, I took a day leave from my office and reached at Mahindra Service station ( B-9, Industrial area, Mohan nagar, Loni road, Ghaziabad) at 10.30 AM .

First of all it was utmost suprise while preparing the estimate they confirmed that radiator is costing @ 8500 / - while as per earlier conversation on 20th May'18, it was of Rs. 5500 /- . Any ways considering human error, I ignored and given them go ahead to arrange the parts ... As per them ( Manish, working at service station ) parts will be arranged in 2 hrs. and I opted to wait at service station itself.

After ~ 5 hrs, of wait @ 3.00 PM Manish informed that Fan assy. is not in stock, which was really frustrating . Any way, then Also after little fight, I agreed to change the Radiator & Hoses .For Fan assy. it was decided that it will be changed on 23rd May.'18 at 6.30 PM for which again I agreed.

but @ 4.00 PM when their ( Ajit) person arrived after carrying the parts, it was really more frustrating that he bought only Radiator and not hoses .

For hoses they asked for some more time / a day to arrange.

Now imagine the situation for customer waiting for a long day and at the end answer is " Sir Sorry parts are not available "

Now decide weather this Service should be continued in working or shut down at immediate.

Mahindra First Choice Multi band concept is good one but surely will be failure with such fools and foolish stations. If they have to sustain in such competitive market . they should do some thing differently.

At the end Manish was more interested some how to kick out my car at any cost and do not wanted me to come again.
The matter was escalated who claimed him the owner, Mr. Ashish, was seems be helpless in solving above matter .

I just wanted to have strict action above service station & their employee who are making fools of customer.

Regards,

Rajan Khuarna
[protected]@gmail.com

As I purchased a Car Ford figo model 2014 RJ-06-CC-1840, from BM Car Bazaar Ajmer a franchise of Mahindra First Choice on dated 9-dec-2016, and Mr. Santosh from BM car Bazaar committed that he will provide first insurance & converted RC to our name, first insurance he did but he didn't provide RC & transferred RC of our name, it's too long we continuesly following him, so many times we called him, so many times we gone to showroom he told always that" will provide tommorow and given different dates & days due to it we are facing so many problems, resolve this problem as soon as possible.

I went to Mahindra first choice for getting my ac fixed. First day they told me that the cooling coil needs to be changed and your ac will be fixed. Then the next day they told me the ac is still not working even after changing the cooling coil and now requires a change of valve. Then the next day they changed the valve and the ac was still not working. They told me there is an issue with the ac compressor and it needs to be changed. I paid...

1. Delay timing - i was came on 11 am on 11/05/18, after two days no work has been done.
2 secand day in front of me.. Any have to come and drive my car badly, dant it from other car.
3. Not explained what type work has been done by them..
4. I am under free services, but collected amounts fkr labour charges.
5. Attending services is very badly.

Dear sir,
I faced the service problem with mahindra first choice car service centre location at parbhani district.
At that centre no any trained mechanic who can sloved the my ford feista car
Only they told me daily your cars that part goes, that part goes and make the bill 11500 without any part changing. It take approximately 01 monthe for that work
Afterthat my car problem not solved
When i asked them for problem no any one give me right answer..
I want my money back.