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MakeMyTrip India Complaints & Reviews

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Updated: Apr 7, 2025

Complaints 8114

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So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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no option to update an email id/ remove my account

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can't delete review from make my trip

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Pathetic stay at HOTEL SIMRAN PRIDE RAIPUR

Refund my ticket money with immediately effective

Locked the price but was never able to book the tickets

MakeMyTrip India reviews & complaints page 3

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Address: gurgaon haryana

Sir,

Kashmir trip sold with wrong information

3rd class hotels given in the name of 3 to 4 star property

gandola trip charges taken but not given not informed on time as well before trip
tulip garden visit not given as promised in pkg nor infomed on time

hotel given were even gen set is not availble we spent entire night without electricity

MakeMyTrip India customer support has been notified about the posted complaint.

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I hope this message finds you well. I am writing to bring to your immediate attention a distressing matter regarding a recent booking I made on MakeMyTrip.com (MMT). I have booked 6 tickets under the Trip Guarantee Scheme, which promised confirmed tickets upon payment of an additional 360 rupees per ticket.

Regrettably, despite the assurances provided by the Trip Guarantee Scheme, my tickets have not been confirmed. Consequently,...

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Address: 54/1 ALAGAI NAGAR, RAJAPALAYAM,626117

I am writing to express my dissatisfaction with the handling of my recent flight ticket refund request. On [[protected]], I booked a flight with your airline for [IndiGo 6E-7135], with the booking reference number [MakeMyTrip ID: NF1OPVDQXDGIUK8L5238].Travel DATE[protected] Rajapalayam TO Chennai & Return Date[protected]chennai to Rajapalayam)

The above indigo itinerary flight has been canceled Email received on[protected],...

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I am not going that bus travel today and I need refund fully because I am unable to edit the details and they are not help so please make a callback soon and refund my money due to app issue...

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Please delete the review I made on the hotel on 16/05/2022
Booking ID (NH[protected]).
Would be very helpful if you could please delete this review. Its very important for me to delete that review I made...

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Address: Gurugram

I am extremely unhappy at the poor service of MMT and plan to sue this company causing me mental harassment and inconvenience while travelling with my family and ruining our overseas trip to India.

I twice made booking recently for stay at hotel Radisson Blu Greater Noida
and both time it failed due to a technical glitch at their end initiating an automatic refund which I never requested. Not only this the deficiency...

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I recently booked a stay at what I thought was a nice hotel called Hotel Himalaya View through MMT for my parents' anniversary. But when they got there, it turned out to be more like a simple lodge than a proper hotel. Even though it was advertised as a 3-star place and cost around 3.2K for a night, it wasn't up to scratch.

I trusted MMT and didn't check the reviews beforehand. But my parents had a really bad time there. There...

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I booked the flight using MAKE MY TRIP from Bangalore to Kuwait departing on 2 February at 21:35 hrs but the flight delayed to depart and finally landed to Mumbai at 1:00am instead of 23:20 hrs.
The next flight was at 2:15am, my baggage was not transferred so I must claim and head to kuwait flight but I couldn’t make it.
The layover was 3 hrs but ended up to get the layover for only 1 hour, if it was direct connecting flight...

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I had booked a bus ticket in sb Travels from make my trip. It's been 10 days.i didn't get my money. I paid 1200 rupees for a trip from hyderabad to pune for 14th feb, 2024.but the bus operator cancelled the ticket without any intimation.Now i need my money back. The HELPline numbers are useless and not working. I tired of asking all of you.. ###!!...

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Due to bus late for 2 hrs bus cancelled from my side but paid only 78 rupees refund in amount against 971 rupees. Gujrat travel said from our side all amount refunded but i got only 78 rupees then why this amount received in my account...

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Date - 17/02/24

Details of complaint -

Used the price lock feature for 3 tickets from London and Mumbai. Price locked the tickets after paying the premium of Rs1200. The feature clearly says that the price is locked for any fluctuations in price for the lock in period.
While trying to book the flights on 17th (18th was the expiry for the locked in period), we received a message that the seats are not available...

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I have booked multi city international flights on 8th December 23 and my travel date is on 04/02/2024.
Booking ID: NN7U0GJC3EXK31G91225

MakeMyTrip has cancelled my bookings on 30/01/2024 without my consent and even there was no confirmation before cancellation.

I book the ticket with 26, 562 (which they cancelled) and for same dates now the price is 67, 456.

As per discussion with the MMT...

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Hi,

I booked flight on MMT website (Krabi to Bangkok) using FLYWITHCITI code, where I am supposed to get 1 night on any international hotel for =2 days booking. I have to use the booking id of the flight as coupon code for the hotel booking.

Attached are the offer details.

The FLYWITHCITI option was provided in the MMT app along with the benefits and details were confirmed by the Makemytrip...

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Website: MakeMyTrip

Hi team,

I had booked a return flight for two passengers on 3rd December for 15th Jan of Bangalore to Kolkata and return on 29th January 2024.

On the 11th of Dec I had called MMT to change date of my fellow passenger Aritri Dhar from 15th Jan to 18th Dec 2023. While making the change MMT allegedly cancelled the return flight of the passenger and till date they are saying they are not able to validate who cancelled...

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I had bought a ticket to fly from Mumbai to Hyderabad from makemytrip and I even purchased extra luggage from their app. While purchasing extra luggage it showed that I need to pay Rs. 2250 to carry an additional baggage of 23kg in the flight apart from the regular baggage allowance. I paid that amount and on my ticket also it shows that I can carry the additional bag of 23kg. I took the baggage and at the airport I came to know that the...

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I had booked a flight ticket PNR-RMWGRR dated 27/12/2023 from Hyderabad to Patna but cancelled it later. I was to get a refund of ₹2, 257 but I have not received it in my bank account yet....

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Address: makemytrip.com

I am writing to you regarding my recent booking with INDIGO airline for my mom VIMALA AlEXANDER under the reference PNR number JQW2HC.
now the airline has refunded the 1663 tax amount to the agency.
but makemytrip was not refunded the amount. saying you got a credit card discount for this booking which is higher than the refund amount so u will not be getting any amount as a refund...

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Address: Shree Narayan Home Stay, Anand Ganj, Suraj Nagar, Ujjain

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The...

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Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Website: makemytrip.com

I received the refund in my wallet. I initiated the refund to transfer it to my bank. but the amount is not reflecting in my account. The bank says the reference number is wrong. I m trying endlessly to connect with customer support but no specific answer is received...

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I am writing to express my extreme dissatisfaction with the recent inconvenience caused for the cancellation of my flight tickets under booking ID Booking ID: NF2QEPBJZ5T7S1JM8559, booked on 30th Dec, 2023 . Despite multiple attempts, I have been unable to find this booking reflected in your system, leading to significant frustration and concern. I understand that unforeseen circumstances may arise, but the lack of visibility into my reservation...

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