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MakeMyTrip India Complaints & Reviews

www.makemytrip.com

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Updated: Jan 22, 2026

Complaints 8199

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3076

Unresolved

5123

So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝

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MakeMyTrip India reviews & complaints page 3

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I want to draw your attention towards the booking ID no.NU[protected] On makemytrip. The bus didnt came on the said boarding station and even after calling the operator so many times there was no response. I had to book a private cab which costed me around 5000rs and mental frustration, harassment too at the last moment. There is no refund issue resolved by makemytrip....

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Un-authorized transactions through ICICI credit card Lost Amount: Rs.1, 50, 000/-
Ack numbes: [protected] Dialed 1930 on[protected]

I Pandiri Vaishnavi, D/o Pandiri Ravi Kumar, Age: 26years, caste: BC-A (Gangaputra), Qcc: Occupation: IT Software, H NO: 2-3-512/B/67-68, Chenna Redyy Nagar, Amberpet, Hyderabad - 500013, Ph.no: [protected].

I would like to bring to your notice that, on[protected], I received...

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- Booking ID: AN71AD5V[protected]
- Booked on: 04 March 2025
- Email address used at the time of booking: [protected]@gmail.com

THIS ENQUIRY IS REGARDING OUR ABUDHABI TO TRIVANDRUM FLIGHT TICKET TRAVELLING ON 15 SEPTEMBER 2025, THE ADD ON BAGGAGE THAT I HAD PAID FOR, IS NOT SHOWING IN TICKET/TRIP. Please clarify and update the same....

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This is with reference to my pending refund of ₹7786 related to Booking ID: GH[protected], for which I have been chasing your team since 8 April 2025.

Over the last three months, I have sent multiple emails, received vague, repetitive, and self-contradictory responses from over 10 different support executives. Yet, till date, there is no resolution, no senior contact, and no accountability — which is absolutely unacceptable...

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Website: makemytrip.com

Dear Sir/Mam,
I booked the ticket from MakeMyTrip on 8 July 2025, Booking ID NN2AFIFM[protected], Kuwait Airways PNR: 8PW5MR, DEL-KWI, DOJ: 5 Aug 2025. Unfortunately, the booking was made on 5 August instead of 5 September 2025. After 10-15 minutes (approx 09:50 pm), I called to customer care no. [protected] to void this ticket. Someone has received the call, and they have registered the complaint to void this ticket/PNR. Void charge...

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Address: SETH SUKHOO MAL ROAD

I have Makemytrip holiday gift vouchers worth Rs.180000/- and during the booking I was not able to complete. Later these were showing as expired. I have requested call centre for revalidation of these but they denied and there is no reply from MMT grievance cell.

I am a MMTBLACK member and still not able to get the solution. How other consumers get solution is umimaginable?...

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I’m extremely disappointed with the handling of my recent refund request.

I had booked a GoFirst airline ticket from Bangkok to Mumbai for myself and my family via MakeMyTrip (Booking ID: NN28QTLKY3224H6A9729). Unfortunately, the flight was cancelled due to the airline’s bankruptcy. Following this, I promptly requested a refund through your platform. Although a support ticket was created, I have yet to receive a...

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Address: 19th Floor, Tower A, B & C, Epitome Building No. 5, DLF Cyber City, Phase II, Gurugram, Haryana 122002, India

Website: www.makemytrip.com

I want to inform through this mail that MMT (Case Reference No.[protected] provided me a MMT gift voucher ([protected]) which was valid for 1 year and its expiry date was written as upto 24 May 2025 and the amount of this voucher was ₹75000.

Due to being busy throughout the year 2024-25, I could not use it, but I thought I would use it when the children's holidays came. As soon as the children's holidays came,...

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I am writing to express my deep disappointment and frustration regarding the completely unprofessional handling of my hotel booking with you.

I had a confirmed booking at Gem Palace Hotel, Chennai from 25th June to 6th July, made through MMT. The booking was secured and confirmed from your end. However, shockingly, I received a call from one of your representatives informing me that the booking has been rejected — without...

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I wish to book Flight ticket from Pune to Lucknow for a Senior Citizen alongwith an Adult or a Child, but not getting such an option, which booking Flight ticket through MakeMyTrip.

Can someone please guide me how to book such a Flight ticket together....

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Address: Indore

Outstation cab booking cancelled by company & not refunding my advance deposit, even they committed to provide extra 2k on my cash that is also not transferred.

Booking id- NC[protected]
Name- Rohit sharma
Service- outstation cab booking...

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Address: PUNE

Respected Sir/Madam,

I am Sitaram M Varma writing a email for my refund claim. I am booking tickets Pune to Jodhpur & Jodhpur to Pune dated 07.05.2025 & 08.05.2025 Bill no MH1252604AI56231 dated 23.04.2025 its PRN no is NV14YL flight no 6E-133 & Second flight details is Bill no RJ1252604AB15372 dated 23.04.2025 its PRN no is SYK6VX flight no 6E-414.Please find the attached file of Plain Ticket for your reference....

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I had a terrible experience with this booking. I had fully paid in advance for a non-refundable apartment in Vienna for my family of 8. However, upon arrival, we did not receive the key. Instead, a man showed up at the property and started shouting aggressively, which made us feel extremely unsafe, especially with children present.

Despite making multiple calls and follow-ups, we were repeatedly told that the local team would...

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I booked a flight from Vientiane to Kolkata (for May 26, 2025) through MakeMyTrip on May 21 around 9:30 PM. The payment went through successfully — I even have the transaction proof — but even after more than 24 hours, I’ve not received a confirmed ticket or PNR.

What’s worse is the absolutely unhelpful customer support experience. I’ve called multiple times, and each time I’m just told to “please wait 1 or 2...

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Address: 201, Prime Apartment, Sec 36, Seawoods, Navi Mumbai

This is Ravi Kiran. I had booked a bus for my family on 16.05.2025 from Visakhapatnam to Bhubaneswar.

Unfortunately, the bus operator cancelled the trip at the time of departure. No alternative arrangement was provided, no prior notice given, and there was no communication or support from MakeMyTrip on that night. My family waited at the bus stand for over 2 hours, hoping the bus would arrive, but their trip was completely...

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Address: Gurgaon

Hello Everyone,
I want to inform you all that the company MakeMyTrip is a fraud. They take all the money for international trips one and a half months before the trip date. For the visa application, they reached out to us when only three weeks were left. Despite sending all the documents, they keep giving different stories. One person says the visa is under process, while another says they haven't applied for it due to internal...

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Address: HMEL Refinery Township Raman

Booking ID NF7AED[protected] booking was unsuccessful because MakeMy Trip India didn't receive the payment. Amount ₹ 19, 638 was not refunded. As per SBI statement " 07-May[protected]May-2025) TO TRANSFER INB Makemytrip India Pvt Ltd [protected]IGASUIFKTRANSFER TO[protected] 19, 638.00" amount debited....

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Dear MakeMyTrip Support Team,

I am writing to formally raise a concern regarding the recent cancellation of my flight, which was booked through your platform. The flight was cancelled not due to any fault or request from my side, but by the airline or your system directly.

Booking Details:

Booking ID: NN7ADJW[protected]

Passenger Name(s): Utkarsha Ashish Borkar

Flight...

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I booked 3 tickets for VIDYANAGAR to BENGALURU for May 2nd, 2025, through the MakeMyTrip app. However, after completing the booking, the app shows that I have booked tickets for June 2nd, 2025, which is completely incorrect. When I tried to cancel the tickets, MakeMyTrip is offering a refund of only ₹0 out of the total ₹10, 818 (after 16 hours), which feels like an outright fraud. Additionally, there seems to be no way to directly reach...

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I recently booked a family trip to Thailand through MakeMyTrip (MMT) — and what happened with me was nothing short of a fraud and complete negligence. I'm sharing this so others don't fall into the same trap.
👉 MMT’s Irresponsibility:
• I never shared any Air India ticket details with them — yet they assumed my flight was with Air India and arranged the wrong pickup. Later, they marked me as a 'No Show' and denied...

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Recent comments

I tried to book train ticket on 19th Feb'26 between Erode to Hosur in intercity express( Train no 16378)

But train ticket booking was failiure and no refund initiated.

Transaction detail...