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MakeMyTrip India Complaints & Reviews

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Last updated Jun 6, 2024
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MakeMyTrip India reviews & complaints page 3

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N
Nirupama Nair
Dec 25, 2023
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Cancelled Amount not Refunded

Address:Gurgaon

Please note bookings for 2 rooms had to be cancelled. I spoke to MMT Exec and the Hotel staff.
In the below mail only one room has been cancelled.
Refund request was raised for 2 rooms.

Booking ID – NH[protected] (Refund not processed)
Booking ID - NH[protected] (Refund processed)

We stayed only for one night in both rooms.
Check out was on 3rd for both rooms.
br...
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S
SilvieRY89
Dec 24, 2023
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Change Date Flight Booking

Address:NA

I am extremely dissatisfied with the service provided by MYTRIP India and Scoot Airlines. While staying in Don Mueng, Thailand, I encountered several problems, one of which involved me getting lost. Secondly, the travel company from Jakarta refused to reimburse my money. Thirdly, the hotel I had booked, Nara Cafe and Hotel at Oi Saranakhom 7, Bangkok, Bangkok, 10210, cheated me. Lastly, on the 20th day of my stay in Don Mueng, I was directed...
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A
AkashRastogi
Dec 23, 2023
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MakeMyTrip not refunding my Money

I want to express my deep dissatisfaction with MakeMyTrip, I initiated the cancellation more than 15 days ago, and despite the airline promptly refunding the amount to MakeMyTrip on the same day, I have yet to receive my refund.
The lack of communication and failure to process the refund in a timely manner is highly distressing. I urge you to address this issue urgently and expedite the refund process, as the delay in returning my...
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N
Newton Singh
Dec 21, 2023
Dec 23, 2023
This thread was updated on Dec 23, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refused to Refund my Money as they committed on Guaranteed Trip Ticket

Address:PUNAWALE

Hi Team,

On 30 Nov 2023 I have booked the train ticket from Pune - Jammu by JHELUM EXPRESS by opting the Guaranteed Trip for three passengers. On 01 Dec 2023 for one of the passengers (Sweta) I have to cancel the ticket partially due to her health condition.

As per guaranteed trip norms they have to refund the 3X amount to customer if they are not able to provide the confirmed ticket at the time of Chart Prepared.br...
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M
moni3001001
from Chennai, Tamil Nadu
Dec 21, 2023
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Flight canceled but refund not issued

PNR - U6JYUV. The Gofirst flight has been canceled on 7th May 2023. Despite repeated calls to makemytrip customer care and GoFirst airlines, refund is not credited to passengers. This is a complete violation of consumer rights as my money has been withheld by the travel company for past various months hence putting me under mental trauma and financial burden....
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A
Abhishek Pradeep
Dec 19, 2023
Dec 22, 2023
This thread was updated on Dec 22, 2023
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Cancelled Flights and no refund

MakeMyTrip has not refunded towards the cancelled trips to and fro.
Please refer the attached that clearly states the cancellation timeline.
I cancelled the flights today and MakeMyTrip did not refund a single penny.

Their policies and compliance is very disappointing and misleading...
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Forex not received FX[protected]. No communication. Need a refund as it impacts the travel plan...
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U
Uzaina Qazi
from Allahabad, Uttar Pradesh
Dec 16, 2023
Dec 22, 2023
This thread was updated on Dec 22, 2023
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Complaint Regarding Hotel Booking and Refund Policy

I am writing to formally register a complaint against [Hotel Name] for their unfair treatment and violation of their own stated refund policy.

On December 11, 2023, I booked a hotel room through the MakeMyTrip app. Unfortunately, I was unable to check in as planned. To my dismay, I discovered that there was no provision on the app to cancel my booking. Subsequently, I contacted their customer care service seeking assistance....
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M
Manish Singh
from Rajkot, Gujarat
Dec 9, 2023
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Cancellation of Air ticket

My ticket was for date 18th Nov 2023, 6.20pm.

I tried for partial cancellation at 2.30pm and due to technical fault at MakeMyTrip, I was unable to cancel it.

Then I called customer care and finally at 2.39pm, I raised a request to cancel. Till now I am waiting for refund. As per make my trip, they didn't work on cancellation request and airline considered it no show. Please help me to get my money back. It has...
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I have booked the ticket From Mumbai to kanpur payment done successfully but didn't get the ticket nor got the refund of 820 rupees...
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Z
ziyaadmerchan
from Pune, Maharashtra
Dec 6, 2023
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No Proper guidance/ Only Focus To Get Advance Payment

Address:Pune

They Only focused on getting advance payment and to block the deal Maybe Because of their commission n all idk.
I approached mmt because it was my first trip. They didn't guide me before about the visa process n all. I would never take this risk by paying almost 3 LAKHS as a advance payment.
My Schengen visa refused. I told them beforehand that I don't have any experience for this. but they only guide us how to make advance...
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S
Smita Vishal Parikh
Dec 5, 2023
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Gift card Fraud

Address:Delhi

Hi Team

I have a Holiday Voucher of Make my trip of 12000/-which has a validity of 12 months, due to some technical glitch the Pin of the card got reset, i have provided them with all the required purchase documents and they have checked that the card is not used, despite of that they are not allowing me to use the card as per the policy .

What should i do

Regards

Smita Parikh...
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S
Shiv kumar112
Dec 4, 2023
Jan 13, 2024
This thread was updated on Jan 13, 2024
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Bus cancelled by makemytrip but didn't got my refund

Website:makemytrip

Dear Team,

i booked my bus ticket from muzaffarpur to delhi by makemytrip for 28th nov 2023. Eventually i got a text message from them -

Your Ticket with PNR:15182 on service:Bihar-Delhi with seat nos:B15 on Bus Time: 14:05 for Journey: 28/11/2023 is cancelled with Refund Amount: 1361.45, Cancellation Amount: 0.0, Cancellation Percentage: 0.0 and Cancellation Date: 27/11/2023 - BITLA SOFTWARE PRIVATE LIMITEDbr...
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R
rgarg2
from New Delhi, Delhi
Dec 1, 2023
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Air tickets Refund from Goair

Address:Gurugram

I have booked Delhi – Srinagar (10th June 2023) and Srinagar – Delhi (15th June 2023) under PNR DYWB4Q.

However, when i visited Goair NCLT proceeding sections, there i found that my PNR no is not reflecting in List of Creditors

Pursuant to Claims received as on 06 October 2023

Pursuant to Claims received as on 16 November 2023
It seems MMT had not submitted the refund filing application...
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V
VigneshR
Dec 1, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not processing refund

Booking ID - NH[protected]

Booked a room in a resort being fully aware of its no free cancellation policy. Unfortunately there was heavy rain and road slides on the way to the property so we could not make it. Property owner agreed for complete refund and gave email approval to MMT. Its been more than a week and I am not getting proper response from customer care. No refunds yet. Everytime they just say we will call back...
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Today 28th Nov Around 26 transactions were initiated within 30 minutes through my Amazon Pay Later account, those are fraudulent transactions.

one of the OrderId- P[protected]

Can you please provide the details of that booking to me?

Thanks,
Avinash...
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N
namankhandelwal11
Nov 27, 2023
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Refund initiated but not credited in customer account

Complaint Regarding Unreceived Refund from MakeMyTrip
Date:[protected]
Name: Naman Khandelwal
Email: [protected]@gmail.com
Booking Reference Number: NR[protected]

Subject: Complaint regarding unreceived refund for booking NR[protected]

Dear MakeMyTrip,

I am writing to express my dissatisfaction with the delay in processing my refund for booking NR[protected]...
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B
billupa
from New Delhi, Delhi
Nov 27, 2023
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Merger of Accounts

Sir,

For reasons not known, I have two separate accounts on MakeMyTrip; one on my mobile number, [protected], and one on my email, [protected]@hotmail.com. As a result, I cannot add email id on the account of my mob no., or mobile no. on the account of my email id.

In view of the foregoing, my I request you to kindly merge these two accounts into one, which reflects both my email id and my mob no.
br...
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M
Mriduka
from Bengaluru, Karnataka
Nov 26, 2023
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Refund not settled fully

My return flight on 2nd of May 2023 from SFO to Bangalore was cancelled by United / Lufthansa airlines. As the United Airlines flights from SFO to Frankfurt were being disrupted on many days during the last week of April 2023 ( these details are available in flight history o[censored]nited Airlines) my flight was cancelled by the airlines without providing any alternative for my onward journey from Frankfurt to Bangalore. Over phone both United...
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Dear Sir

This mail is regarding inconvenience caused to me on 09th Nov as I had a booking with ATS Travel bus from Delhi to Lucknow got cancelled just 30 prior to departure and still refund not raised even no compensation made by make my trip on last moment I booked another ticket due to Diwali fare waa skyrocket.

Booking ID

*NU[protected]* and amount paid is *INR 1153*.
*Booking related...
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