| Address: MAKEMYTRIP (INDIA) PRIVATE LIMITED-DS; DLF CYBER CITY, GURGAON , HARYANA, DLF CYBER CITY, GURGAON , HARYANA, GURGAON, HARYANA - 122002 |
Recently we made our airline booking through this aggregator and were thoroughly defrauded by their unethical and illegal operations and activities.
This was a Disastrous Experience and this Customer Suffered Inconvenience & Loss - Reg Booking Reference - WUHHGR thro' Make My Trip / by Malaysian Airlines, a booking made on 14.02.25 for a trip commencing 17.02.25 to 28.02.25 – Chennai/Melbourne/Chennai.
Here is a brief narration of the terrible experience (both, booking as well as journey) we had, making our booking with Malaysian Airlines through Make My Trip. This is to bring to your notice and attention how the aggregators are ruining the name and reputation of standard and quality airlines like Malaysian Airlines and probably others too, and in the process literally killing their customers! Recently, we were called upon to make an urgent trip to Melbourne, Australia in order to attend to a domesc emergency. On the 14.02.'25, in order to make the booking, we initiated/investigated the process thro' the Malaysian Airlines website. However, for one particular leg of the journey, ie from KL to Melbourne, on the night of 17th Feb '25, the MA website notified us that there were no seats available! Since the date was crucial and the travel an urgency, we were forced to investigate through an aggregator, namely MMT. MMT also said the same, that there were no seats available for the flight on the night of 17th Feb 25. Fearing that flights/seats were fast getting filled up, we went ahead with this booking only but now with a layover in KL of 16Hours! When we arrived KL on the evening of the 17th Feb 25, we proceeded to the Malaysian Airlines Transfer Desk to check if any other flights/seats were available to Melbourne. And surprisingly enough, there were! The staff there informed us that there were 8 seats available, in that very same flight, so they were perplexed as to why we had made this booking with a 16Hour layover. He also expressed his concern that there was not enough me to follow through with the process and the procedures required and in our best interest advised us against making any changes at that late hour.
An initially indicated fare of Rs 82948/- was quickly, expertly and miraculously hiked to 87507/- as indicated below, by MMT.
The discount of Rs 2000/- which was on offer, was never received by us!
MMT charged us / made us pay for ONE seat and failed to issue or make available the remaining three seats! All along they conveyed the impression that the preferred seats were included in the initial fare displayed, the amount of Rs 82948/- and that no additional amounts were due or payable for the seats chosen or for baggage or for meals. As a mater of practice, we have never paid any additional charges either for seats or for baggage and Malaysian Airlines has never charged us either! MMT showed us one seat only, for the fourth and last leg of the journey and conveying the impression that the other seats were selected and paid for in the price shown /paid. Which was not the case. We had to purchase this separately from Malaysian Airlines! At an additional cost of Rs 2948.00
Though we purchased our travel insurance through MMT through a link that they had offered, we found that the insurance was issued to their name only. This was never indicated to us prior to the purchase of the insurance. We paid for the insurance in full, but they got the policy issued in their own name as the Policy Holder. This is not only unethical but is also illegal. And they gave us no indicaon about this BEFORE we made the payment! This amounted to Rs 1572.00
The inial fare indicaon was the sum of Rs 82948.00 which was quickly and cleverly hiked to Rs 87507.00 which was the amount we had to pay to MMT. This included a number of spurious and dubious charges, a difference of Rs 4559.00
Though we were specifically under the impression that the flight we had chosen did not require us to pay any additional for baggage, seats and meals, MMT charged us for the same.
All in all, a totally useless and miserable experience. While we have incurred loss, have experienced unnecessary inconvenience and discomfort and were aggrieved,
The excess amount charged by MMT due to their spurious and dubious accounting and other malicious practices is Rs 4559.00 plus 2000.00 plus Rs 2948.00 which equals to Rs 9507.00 This amount is claimed as a refund from MMT for the immediate tangible loss due to excess amount charged by Make My Trip, due to unfair and unethical trade practices, which amounts to cheating.
MakeMyTrip India customer support has been notified about the posted complaint.
