MakeMyTrip India Complaints & Reviews

I am unable to access my MakeMyTrip account because the registered mobile number is inactive. I cannot receive OTPs to log in or update my profile. I’ve contacted support but haven’t received a resolution. I request assistance to either update my mobile number or delete the account. My registered email ID is mahadevan.[protected]@gmail.com, and the old mobile number is [protected]. I am currently based in Dubai and unable to access Indian...

My ticket was cancelled without my knowledge by MakeMyTrip, so I would like to raise a complaint and request clarification and resolution at the earliest....

Subject: Complaint: Ticket Not Confirmed/Coupon Code Not Working

Dear MakeMyTrip Customer Support,

I'm writing to report an issue with my recent booking. Despite using the coupon code (mention the code), it's not working, and my ticket is still not confirmed.

Booking Details:
- Booking ID: (NR[protected])
- Travel Dates: (30/08/2025)

I've tried...

Hello,

I did not receive the re-fund money for cancelled flight by GO FIRST on date 5th July 2023 (G8-334) and 25th August 2023 (G8-322), I have done the booking thru Make my Trip, Booking ID # NF2AKM6P4AWXB9YH8301. I have submitted refund request ID #[protected] on date 4th July 2023 on Make My Trip but no response.

Follow up Make My Trip ID #[protected] on 18th Nov 2023

Again Follow...

Me and daughter, booked a SuperTownHouse in Jaipur through MMT. It was a special discount scheme advertised by MAKEMYTRIP. Unfortunately, I was overbooked. The alternate property (Brahmaputra Palace, Jaipur) I was sent a link to the location, which was sadly and surprisingly far from SuperTownhouse, my initial booking. That was the first mistake MMT made by giving me a location very far away from my original booking. Do they not check the location when providing alternative arrangements?

And when I reached Brahmaputra Palace at 11 pm at midnight, I realized it was in an old area, and the building was dilapidated. The room had paint peeling off and broken furniture. Maybe it was an old lodge. How can MMT even advertise or recommend such places to their female clients without verifying the authenticity of Barhamaputra? I called Cust care again (twice), and the agents kept asking me for pictures!!! So insensitive, careless, and very unprofessional of MMT. I completely trusted MMT reviews and landed in Jaipur in the middle of the night. My daughter and I were shocked by the state of the place MMT provided as an alternative.

I had taken an airport taxi to reach the Brahmaputra Palace, and the kind taxi driver told me he would help me out. He made a few calls and I got a last-minute room at Hotel Bellavista.

So you see my issue with MMT. I lost my payment on SuperTownhouse, and I had to pay 8200/- Rs extra at my new location, and also since the location was so far away from my initial booking, I had to incur extra taxi charges of more than Rs, 6000/- for my commute to Manipal University Jaipur. My initial booking, Super Townhouse, was near this university. That is a loss of more than 16000 INR due to MMT's carelessness and insensitive customer care.

And the delay in resolving this issue!!! Unbelievable delay. Such a successful platform like MMT is making such pathetic delays in customer feedback, especially after such a traumatic experience for two women customers. an di am being rfused refund due to hotel policies, and thats what MMt is claiming.

I tried booking the train ticket on 06 Aug 2025. The payment was debited from my bank account fro INR 1918. However the ticket was not booked. The status of the PNR is shown as failed. However, I am unable to track my refund status in the website/app. When I tried reaching out to the customer care, they are redirecting the call to the BOT/AI which takes me through my failed booking. Once we reach the refund conversation, the call automatically...

To
The Concerned Authorities,
I am writing to formally lodge a complaint against Hotel Dholia Residency, Jaipur, located at:
📍 01, Near Tejasvi Boys Hostel And PG, Tejasvi 1st, Dahmi Kalan, Rajasthan 303007
I had booked this property via MakeMyTrip for 3 nights (25th to 28th July 2025) for myself, my wife, and my daughter (for her admission at Manipal University). I paid ₹9764 in advance on 20th July 2025.br...

- Booking ID: AN71AD5V[protected]
- Booked on: 04 March 2025
- Email address used at the time of booking: [protected]@gmail.com

THIS ENQUIRY IS REGARDING OUR ABUDHABI TO TRIVANDRUM FLIGHT TICKET TRAVELLING ON 15 SEPTEMBER 2025, THE ADD ON BAGGAGE THAT I HAD PAID FOR, IS NOT SHOWING IN TICKET/TRIP. Please clarify and update the same....

This is with reference to my pending refund of ₹7786 related to Booking ID: GH[protected], for which I have been chasing your team since 8 April 2025.

Over the last three months, I have sent multiple emails, received vague, repetitive, and self-contradictory responses from over 10 different support executives. Yet, till date, there is no resolution, no senior contact, and no accountability — which is absolutely unacceptable...

Dear Sir/Mam,
I booked the ticket from MakeMyTrip on 8 July 2025, Booking ID NN2AFIFM[protected], Kuwait Airways PNR: 8PW5MR, DEL-KWI, DOJ: 5 Aug 2025. Unfortunately, the booking was made on 5 August instead of 5 September 2025. After 10-15 minutes (approx 09:50 pm), I called to customer care no. [protected] to void this ticket. Someone has received the call, and they have registered the complaint to void this ticket/PNR. Void charge...

I have Makemytrip holiday gift vouchers worth Rs.180000/- and during the booking I was not able to complete. Later these were showing as expired. I have requested call centre for revalidation of these but they denied and there is no reply from MMT grievance cell.

I am a MMTBLACK member and still not able to get the solution. How other consumers get solution is umimaginable?...

I’m extremely disappointed with the handling of my recent refund request.

I had booked a GoFirst airline ticket from Bangkok to Mumbai for myself and my family via MakeMyTrip (Booking ID: NN28QTLKY3224H6A9729). Unfortunately, the flight was cancelled due to the airline’s bankruptcy. Following this, I promptly requested a refund through your platform. Although a support ticket was created, I have yet to receive a...

I am writing to express my deep disappointment and frustration regarding the completely unprofessional handling of my hotel booking with you.

I had a confirmed booking at Gem Palace Hotel, Chennai from 25th June to 6th July, made through MMT. The booking was secured and confirmed from your end. However, shockingly, I received a call from one of your representatives informing me that the booking has been rejected — without...

I wish to book Flight ticket from Pune to Lucknow for a Senior Citizen alongwith an Adult or a Child, but not getting such an option, which booking Flight ticket through MakeMyTrip.

Can someone please guide me how to book such a Flight ticket together....

Outstation cab booking cancelled by company & not refunding my advance deposit, even they committed to provide extra 2k on my cash that is also not transferred.

Booking id- NC[protected]
Name- Rohit sharma
Service- outstation cab booking...

Respected Sir/Madam,

I am Sitaram M Varma writing a email for my refund claim. I am booking tickets Pune to Jodhpur & Jodhpur to Pune dated 07.05.2025 & 08.05.2025 Bill no MH1252604AI56231 dated 23.04.2025 its PRN no is NV14YL flight no 6E-133 & Second flight details is Bill no RJ1252604AB15372 dated 23.04.2025 its PRN no is SYK6VX flight no 6E-414.Please find the attached file of Plain Ticket for your reference....

This is Ravi Kiran. I had booked a bus for my family on 16.05.2025 from Visakhapatnam to Bhubaneswar.

Unfortunately, the bus operator cancelled the trip at the time of departure. No alternative arrangement was provided, no prior notice given, and there was no communication or support from MakeMyTrip on that night. My family waited at the bus stand for over 2 hours, hoping the bus would arrive, but their trip was completely...

Hello Everyone,
I want to inform you all that the company MakeMyTrip is a fraud. They take all the money for international trips one and a half months before the trip date. For the visa application, they reached out to us when only three weeks were left. Despite sending all the documents, they keep giving different stories. One person says the visa is under process, while another says they haven't applied for it due to internal...

Dear MakeMyTrip Support Team,

I am writing to formally raise a concern regarding the recent cancellation of my flight, which was booked through your platform. The flight was cancelled not due to any fault or request from my side, but by the airline or your system directly.

Booking Details:

Booking ID: NN7ADJW[protected]

Passenger Name(s): Utkarsha Ashish Borkar

Flight...

I booked 3 tickets for VIDYANAGAR to BENGALURU for May 2nd, 2025, through the MakeMyTrip app. However, after completing the booking, the app shows that I have booked tickets for June 2nd, 2025, which is completely incorrect. When I tried to cancel the tickets, MakeMyTrip is offering a refund of only ₹0 out of the total ₹10, 818 (after 16 hours), which feels like an outright fraud. Additionally, there seems to be no way to directly reach...