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MakeMyTrip India Complaints & Reviews

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Last updated Jun 6, 2024
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MakeMyTrip India reviews & complaints page 2

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S
sridhar1985b
from Delhi, Delhi
Feb 24, 2024
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Airlines negligence to passenger

I booked the flight using MAKE MY TRIP from Bangalore to Kuwait departing on 2 February at 21:35 hrs but the flight delayed to depart and finally landed to Mumbai at 1:00am instead of 23:20 hrs.
The next flight was at 2:15am, my baggage was not transferred so I must claim and head to kuwait flight but I couldn’t make it.
The layover was 3 hrs but ended up to get the layover for only 1 hour, if it was direct connecting flight...
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R
Ramayanam Chandana
Feb 23, 2024
Feb 23, 2024
This thread was updated on Feb 23, 2024
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I'm complaining about the refund that has not returned to me yet

I had booked a bus ticket in sb Travels from make my trip. It's been 10 days.i didn't get my money. I paid 1200 rupees for a trip from hyderabad to pune for 14th feb, 2024.but the bus operator cancelled the ticket without any intimation.Now i need my money back. The HELPline numbers are useless and not working. I tired of asking all of you.. ###!!...
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Ketan lambhate
Feb 23, 2024
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Regarding Cancellation charges

Due to bus late for 2 hrs bus cancelled from my side but paid only 78 rupees refund in amount against 971 rupees. Gujrat travel said from our side all amount refunded but i got only 78 rupees then why this amount received in my account...
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A
amit_sanjeev2024
from Mumbai, Maharashtra
Feb 17, 2024
Mar 19, 2024
This thread was updated on Mar 19, 2024
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Makemytrip Price lock feature is a fraud and Makemytrip should compensate customers who are fooled

Date - 17/02/24

Details of complaint -

Used the price lock feature for 3 tickets from London and Mumbai. Price locked the tickets after paying the premium of Rs1200. The feature clearly says that the price is locked for any fluctuations in price for the lock in period.
While trying to book the flights on 17th (18th was the expiry for the locked in period), we received a message that the seats are not available...
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S
Suyash Amble
Jan 31, 2024
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Cancelled my flight booking without any consent

I have booked multi city international flights on 8th December 23 and my travel date is on 04/02/2024.
Booking ID: NN7U0GJC3EXK31G91225

MakeMyTrip has cancelled my bookings on 30/01/2024 without my consent and even there was no confirmation before cancellation.

I book the ticket with 26, 562 (which they cancelled) and for same dates now the price is 67, 456.

As per discussion with the MMT...
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S
Sayan Chat
Jan 19, 2024
Jan 21, 2024
This thread was updated on Jan 21, 2024
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Unable to redeem voucher as committed by Make mytrip

Hi,

I booked flight on MMT website (Krabi to Bangkok) using FLYWITHCITI code, where I am supposed to get 1 night on any international hotel for =2 days booking. I have to use the booking id of the flight as coupon code for the hotel booking.

Attached are the offer details.

The FLYWITHCITI option was provided in the MMT app along with the benefits and details were confirmed by the Makemytrip...
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Website:MakeMyTrip

Hi team,

I had booked a return flight for two passengers on 3rd December for 15th Jan of Bangalore to Kolkata and return on 29th January 2024.

On the 11th of Dec I had called MMT to change date of my fellow passenger Aritri Dhar from 15th Jan to 18th Dec 2023. While making the change MMT allegedly cancelled the return flight of the passenger and till date they are saying they are not able to validate who cancelled...
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I had bought a ticket to fly from Mumbai to Hyderabad from makemytrip and I even purchased extra luggage from their app. While purchasing extra luggage it showed that I need to pay Rs. 2250 to carry an additional baggage of 23kg in the flight apart from the regular baggage allowance. I paid that amount and on my ticket also it shows that I can carry the additional bag of 23kg. I took the baggage and at the airport I came to know that the...
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S
Sumit Patna
from Patna, Bihar
Jan 8, 2024
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Refund unreceived till 08/01/2024

I had booked a flight ticket PNR-RMWGRR dated 27/12/2023 from Hyderabad to Patna but cancelled it later. I was to get a refund of ₹2, 257 but I have not received it in my bank account yet....
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H
hapiedreams
Jan 7, 2024
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Refund tax amount

Address:makemytrip.com

I am writing to you regarding my recent booking with INDIGO airline for my mom VIMALA AlEXANDER under the reference PNR number JQW2HC.
now the airline has refunded the 1663 tax amount to the agency.
but makemytrip was not refunded the amount. saying you got a credit card discount for this booking which is higher than the refund amount so u will not be getting any amount as a refund...
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M
maniksomu
from kanpur, Uttar Pradesh
Jan 7, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Room Service and Owner Behaviour

Address:Shree Narayan Home Stay, Anand Ganj, Suraj Nagar, Ujjain

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The...
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R
Radhamadhav
from Lucknow, Uttar Pradesh
Jan 5, 2024
Jan 9, 2024
This thread was updated on Jan 9, 2024
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Refund not received in account wrong transaction reference

Address:DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
Website:makemytrip.com

I received the refund in my wallet. I initiated the refund to transfer it to my bank. but the amount is not reflecting in my account. The bank says the reference number is wrong. I m trying endlessly to connect with customer support but no specific answer is received...
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I am writing to express my extreme dissatisfaction with the recent inconvenience caused for the cancellation of my flight tickets under booking ID Booking ID: NF2QEPBJZ5T7S1JM8559, booked on 30th Dec, 2023 . Despite multiple attempts, I have been unable to find this booking reflected in your system, leading to significant frustration and concern. I understand that unforeseen circumstances may arise, but the lack of visibility into my reservation...
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N
Nirupamaa verma
from Chennai, Tamil Nadu
Jan 1, 2024
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Refund due to connecting flight rescheduled

Sir

due alliance air flight rescheduling on 29.12.2023 at 11.15 to 2.55, we were forced to cancel that ticket as we had a connecting flight. The customer care of alliance air has assured that full refund will be given but will not received pls arrange for the same. flight no 9I-695, flight pnr N5LKRR from udaipur to Ahemdabad, passenger Deepak Nandkishore Jadiya and Nirupama Deepak Jadiya,...
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J
Jagmit Singh Brar
Jan 1, 2024
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Regarding Refund of Booking ID IN1B1703941348094

Address:Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon Gurgaon District Haryana India 122016

मैं आपको ये सुनिश्चित करना चाहता हु के मैंने दिनाक 30 दिसम्बर 2023 को Delhi to Vancover(BC) Date 19 Feb 2023 and Toronto to Delhi 29 June 2023 की date की बुकिंग की थी. (Annexure-1)
जिसकी Booking ID IN1B[protected] है और जिसके लिए मैंने 130723 रूपये भी...
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S
shruthy2988
from navi mumbai, Maharashtra
Dec 30, 2023
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Refund pending since may 2023

I have booked a round trip flight from mumbai to patna for 15.5.2023 with additional zero cancellation fee . The return flight from patna to mumbai g8 352 was cancelled 2-3 days prior to the journey due to their operational issue hence i had cancelled my entire trip, the refund request was raised immediately but till date no refund has been received by me.The status in the app shows refund refunest in proecss.I made multiple calls to the...
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V
venkatknd007
from Indore, Madhya Pradesh
Dec 29, 2023
Dec 30, 2023
This thread was updated on Dec 30, 2023
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Unfair Service

Website:www.makemytrip.com

Hi There,

I booked a Delux room in Peace Residency, Pondicherry for a family with two adults and two kids.
They charged money for four people but they gave us single budget room, even It's not a hotel, it's a hostel.
MakeMyTrip charged me 17000 INR for two days even It's not cost of 4000 INR for two days....
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shreenu sadanand
from Bengaluru, Karnataka
Dec 29, 2023
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No refund given when app wasnt working for TDR option

I booked a train ticket from makemytrip which was RAC so I tried to raised tdr from the app but it dint work, then i tried cancelling that also dint work, it showed error message that please try after sometime, unable to connect to irctc site. I tried from 1pm to 3pm and 3:10 was my train, I also raised complaint that I am unable to do anything in app at around 1:30 and seeked help. I even called but auto caller dint allow to speak and gave...
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Vikram Sundesha
from Ajmer, Rajasthan
Dec 28, 2023
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Make my trip worst with hotel offerings

Booking id -NH[protected]

the recent hotel booking I made through MakeMyTrip for my family trip to Udaipur. Unfortunately, our experience during the check-in was far from satisfactory, and I feel compelled to bring this matter to your attention.

Upon arriving at the booked hotel, we were disheartened to find that the basic amenities promised were severely lacking. The washroom lacked essential items like...
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H
Happy RJ
from Delhi, Delhi
Dec 27, 2023
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Seat not provided after booking

Address:Delhi

I booked 2 seats from Delhi to Agra on 20th Dec 2023 for 23rd Dec 2023 to make my trip with the vendor by Falcon tour and travels. On the day of travelling, the bus was already more than one hour late and when the bus arrived at my onboarding point the bus driver and coordinator did not allow me in the bus because they allotted my two seats to another person for more money. When I raised the issue with customer support and with the vendor...
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