MakeMyTrip India Complaints & Reviews

I recently received an email dated 15th October informing me that my flight AI-9416 (Mumbai–Bhubaneswar) on 11 November 2025 has been canceled due to operational reasons. However, when I checked my booking on MakeMyTrip, there is no cancellation reflected for this flight, which has created a great deal of confusion.

I had booked a round trip from Bhubaneswar (BBI) to Dammam (DMM), Saudi Arabia, and back to Bhubaneswar via...

I have called for kerala tour package. Initially sales person offered package without flight details. Flight was costing us between 80-90 thousand round trip from pune to kotchi. and package was around 133, 000 - 143, 000. Total was coming around 240, 000 to 250, 000

However in the end he offererd us sperate package for inward flight and outward flight which resulted in commbined 290, 000.

Sales person fooled...

Most immediate Correction of the age from 78 years to the actual age 47 years being requested in view of recording of the wrong age in the Indian railways ticket of Ms Priti Moudgal for her travel from Hyderabad to Pune by the PUNE SHATABDI #12026 Class - 10 Booking ID- NR[protected] PNR [protected] on[protected] booked through your mobile and internet website therefor....

I recieved email for my booking from Spice jet as provided below.

THIS IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL.

Dear Customer (PNR: PD7M5J): Due to schedule change, your SpiceJet flight SG 914 from Pune-Delhi dated 28 Sep 25 has been cancelled. We regret the inconvenience caused. You can rebook yourself on an alternate flight here https://spicejet.com/SPICEJ/cd.

Sincerely,...

I Dr Saravanan have booked Air Arabia flight from Bangalore to Dammam via Sharjah with PNR no 6059NA through MakeMyTrip website on 14th oct 2025 journey date on 17th oct 2025 passenger name being DEVI SARAVANAN. Now I'm unable to do web check-in with the given PNR No and it shows as invalid PNR No.
The payment was debited from my IndusInd Credit card account for Rs 22, 788/-
However the ticket was booked but the status of the...

MY Kashmir trip was scheduled in the month of May 19, 2025 however the same has been canceled due to Pahalagam attack. The company has taken Rs 24329 and refunded only Rs 4000. As this trip was cancelled due to terror attack and Pahalgam was not opened I accepted the cancelation request of the company with maximum refund/ waiver in form of gift card that may be used i the next trip however MMT has refunded only Rs 4000.

I expect...

I booked an 8 hour rental cab in Bangalore, on 21st Aug 2025. I paid an advance amount of INR 711 at the time of booking, and had to pay INR 2464 as remaining amount at the end of the trip.

But the driver instead asked for INR 3844 at the end of the trip which I paid as I was getting late for my flight. I have been trying to reach MMT's customer service desk but apparently MMT doesn't allow customers to talk to a customer...

Dear MakeMyTrip Management,

I am writing to express my strong dissatisfaction with the handling of my travel insurance purchased through your platform.

I had opted and paid for travel insurance with my ticket via MakeMyTrip, with the understanding that it would provide coverage in case o[censored]nforeseen events. Unfortunately, when I recently submitted a claim under this insurance, I was not provided the entitled...

Why does MMT charve over and above agent charges and payment gateway charges? Out of 651 paid for my tickets only 160 is refundable....

I have to get a refund from indigo for tickets cancelled pnr no ...S2RKRV and have this mail from them...

" Thank you for sharing your case, with reference to your query about the refund status of your booking with PNR S2RKRV we are pleased to inform you that the full refund has been processed towards the original mode of payment on 08/09/2025. The refund of INR: 7, 058 on 8th September 2025 and the refund of INR: 8, 998 on...

RAJENDER PARMAR
102-l MODEL TOWN
HOSHIARPUR 146001
Sept. 01, 2025
Make Mytrip Ltd.
Gurugram (Haryana)
Dear Sir/Madam,
Subject: Request for Clarification & Reconciliation of MMTBLACKGOLD Cashback Benefits
I am writing as a loyal customer of MakeMyTrip for several years and a current MMTBLACKGOLD member.
During the last 10 months, I have booked and completed several trips through...

Sir,
For and behalf of our client, Mr. Rajaashekar.N.R r/o # 28, 10th Main Road, Palace Guttahalli, Bengaluru - 560003, We Serve you with a Legal Notice as under:
1. That our client booked 4 nos Flight Tickets Booking ID : NF25A6RL6ADT60PD3474 ( To & fro Round trips) in Go Airlines through Make my Trip agency Dated: 24th April 2003 with PNR No - W2NY68(31st July 2003)(G8-405) (BLR-VNS) AND PNR No: W6DVYKV ( 05th August 2003...

I am unable to access my MakeMyTrip account because the registered mobile number is inactive. I cannot receive OTPs to log in or update my profile. I’ve contacted support but haven’t received a resolution. I request assistance to either update my mobile number or delete the account. My registered email ID is mahadevan.[protected]@gmail.com, and the old mobile number is [protected]. I am currently based in Dubai and unable to access Indian...

My ticket was cancelled without my knowledge by MakeMyTrip, so I would like to raise a complaint and request clarification and resolution at the earliest....

Subject: Complaint: Ticket Not Confirmed/Coupon Code Not Working

Dear MakeMyTrip Customer Support,

I'm writing to report an issue with my recent booking. Despite using the coupon code (mention the code), it's not working, and my ticket is still not confirmed.

Booking Details:
- Booking ID: (NR[protected])
- Travel Dates: (30/08/2025)

I've tried...

Hello,

I did not receive the re-fund money for cancelled flight by GO FIRST on date 5th July 2023 (G8-334) and 25th August 2023 (G8-322), I have done the booking thru Make my Trip, Booking ID # NF2AKM6P4AWXB9YH8301. I have submitted refund request ID #[protected] on date 4th July 2023 on Make My Trip but no response.

Follow up Make My Trip ID #[protected] on 18th Nov 2023

Again Follow...

Me and daughter, booked a SuperTownHouse in Jaipur through MMT. It was a special discount scheme advertised by MAKEMYTRIP. Unfortunately, I was overbooked. The alternate property (Brahmaputra Palace, Jaipur) I was sent a link to the location, which was sadly and surprisingly far from SuperTownhouse, my initial booking. That was the first mistake MMT made by giving me a location very far away from my original booking. Do they not check the location when providing alternative arrangements?

And when I reached Brahmaputra Palace at 11 pm at midnight, I realized it was in an old area, and the building was dilapidated. The room had paint peeling off and broken furniture. Maybe it was an old lodge. How can MMT even advertise or recommend such places to their female clients without verifying the authenticity of Barhamaputra? I called Cust care again (twice), and the agents kept asking me for pictures!!! So insensitive, careless, and very unprofessional of MMT. I completely trusted MMT reviews and landed in Jaipur in the middle of the night. My daughter and I were shocked by the state of the place MMT provided as an alternative.

I had taken an airport taxi to reach the Brahmaputra Palace, and the kind taxi driver told me he would help me out. He made a few calls and I got a last-minute room at Hotel Bellavista.

So you see my issue with MMT. I lost my payment on SuperTownhouse, and I had to pay 8200/- Rs extra at my new location, and also since the location was so far away from my initial booking, I had to incur extra taxi charges of more than Rs, 6000/- for my commute to Manipal University Jaipur. My initial booking, Super Townhouse, was near this university. That is a loss of more than 16000 INR due to MMT's carelessness and insensitive customer care.

And the delay in resolving this issue!!! Unbelievable delay. Such a successful platform like MMT is making such pathetic delays in customer feedback, especially after such a traumatic experience for two women customers. an di am being rfused refund due to hotel policies, and thats what MMt is claiming.

I tried booking the train ticket on 06 Aug 2025. The payment was debited from my bank account fro INR 1918. However the ticket was not booked. The status of the PNR is shown as failed. However, I am unable to track my refund status in the website/app. When I tried reaching out to the customer care, they are redirecting the call to the BOT/AI which takes me through my failed booking. Once we reach the refund conversation, the call automatically...

To
The Concerned Authorities,
I am writing to formally lodge a complaint against Hotel Dholia Residency, Jaipur, located at:
📍 01, Near Tejasvi Boys Hostel And PG, Tejasvi 1st, Dahmi Kalan, Rajasthan 303007
I had booked this property via MakeMyTrip for 3 nights (25th to 28th July 2025) for myself, my wife, and my daughter (for her admission at Manipal University). I paid ₹9764 in advance on 20th July 2025.br...

I have booked a ticket with MMT on 22 Jul 25 with booking ID NU[protected] and transaction ID T2507222308113911181178. But my ticket got cancelled by MMT due to non-confirmation of seat. Therefore, I called MMT about my refund and they told me that refund will be credited in your account in 02 days. But its almost 10 days i have not get my refund and MMT is also not responding to my calls....