Quikr Complaints & Reviews

I bought an oneplus two 64 gb mobile (Quikr certified) on november 13th 2017, which shows in quikr site that the variant is as 'like new' in quikr certified mobile phone.

It got received on nov 16th 2017 (It came with a duplicate charger which cost total 150 rs only), on the first switch on itself i came to know there is no charging at all.

After i kept for charging, whole night it was charged only 53 percent. After just 5 - 10 min browsing battery percentage came down to 12 percent.

They didn't have checked the very basic part of mobile and saying 36 quality check was done.

Now quikr have telling they wont accept any mobiles if there is a problem with battery, heating or charger, etc.

Even i told them i will bring the phone to the address mentioned as return address on the package. They are not even allowing that too.

As per 7 days return policy they should take it back if there is some problem and in the policy no where they have mentioned like they wont accept the product if the problem is with battery or charger or heating.

Kindly arrange the return pickup and refund the amount

Order id: 483147

I have purchased your premium package of electrician for hex electricians on 16 november, 2017.

Payment is successfully done as i have got a mail of successful payment for your side but my ad is still not show at anywhere and can get any of your services.

As well as your customer care executive isl not provide me any clarification. Just transfer the call and cut automatically.

Start my ad as soon as possible or reply me back with clarification. Otherwise i would take any legal action.

I had given my original rc and additional documents for removal of hypothication for my two wheeler in mumbai.

The payment was done in advance and documents too were collected on time.

I have been following up for last 6 months and only receiving excuses for non completion of the job. I do not have my rc anymore and have no clue how to escalate the matter.

Executive name :
Divya kumar jain
[protected]

Vehicle number : mh 02 bw 1168

I have ordered for a quikr certified mobile ph, which supposed to have gone through rigorous tests but to my surprise the one i received does not even get powered on even after 2-3 hours of charging.
Here are the details..

Motorola moto e (1st gen) (White, 4 gb) - excellent condition
Rs 2, 699
Order id: 10298896

Sent 2 emails but they don't respond. Submitting this as a formal compliant.. Can you help resolve?

I have sold a cot to quikr on 29oct for 4300/-
They told me that 4200 /- will be transferred to bank account and the remaining will be paid by paytm. Even after send so many mail to the management and their representatives they are not even correct the problem. It’s been over 15days now i am not getting any response from those idiotic fools. I am experiencing very inconvenient from them.

I received the product and it was fake the vendor has cheated me with another product that was intel centrino but i have purchased intel i7 6700 k please help me i am requesting the quikr team and management i am the poor guy i'm running a small studio this type of people cheating me very bad please help me sir and mada

Ihave ask the quikr they are not responding properly i have mailed and i requested but they are saying you are not responsible for that there i have purchased from the quikr and paid my amount to quikr

I have ordered a used ipod by seeing a advertisement in quikr. Ad id[protected]. As per there instruction i have paid rs. 1000 from my hdfc account ref no 267586 dated 14/10/2017. After the payment they were sent me a mail that order is cancelled and amount will be refunded. But after one month also still amount is not refunded. After so many reminder through callcentre i have not got any solution. Request you to kindly help.

A buyer from kurnool bought this item and paid upfront to quikr.
Pickup got schedule from my home on 31st oct 2017 and item got picked up, pick up guy verified each and everything, capture the photographs and took the bed.

On saturday 4th nov 2017 i received the update that schedules your item for reverse pickup as buyer canceled this.

On checking with buyer, i come to know that the buyer also got the message that his paid amount will get returned to him and he further mentioned that he didn't cancel it and waiting for the item since he made the payment and still want that item.

On checking with quikr, i received following replies :

1. It's intercity transfer and we don't perform the intercity transfer:
Since beginning quikr was aware of this as buyer approached from quikr platform, also during one of the scheduling call on asking why quikr is charging 700+ rs, the executive told it's intercity transfer. When quikr do have all the information why quikr collected the money and arranged the pickup.

2. The item is fragile hence we can't deliver.
This item is a teak wood (The first fine feature of teak furniture is that it is incredibly tough! https://goo.gl/VJVsbH) bed, it doesn't have any fragile part (Glass/mirror). Also, quikr can't deliver this to the buyer but quikr can deliver this product anywhere in bangalore and to my house back.

3. We can't ship this product intercity but within bangalore, we can transfer.
If that was the condition then why quikr pick up the item at first place when quikr know that the buyer is from kurnool.

4. And now quikrs executives are saying arrange a reverse pickup else we seize your product.
In any case, i am not going to arrange a reverse pickup as for quikr's fault it want buyer and seller to get penalized also now i am out of space.

In this overall story, quikr did a lot of shoddy jobs:
- intercity/intracity transfer: quikr had each and every information from the beginning.
- if quikr's logistic team was having a problem with the shipment (Fragile... A big blunder) they shouldn't have picked up this item in the first place.
- no consent from buyer/seller: quikr took the payment from the buyer, quikr took the bed from seller then without contacting/consenting buyer/seller quikr cancel the shipment returned the amount that too after keeping the money for a week and keeping the bed for 5 days.
- mistrust among buyer and seller: quikr canceled the order and returned the money to the buyer without informing exact cause/reason. Also, it was not clarified to the buyer during the whole process. The buyer was mistrusting the seller, that seller didn't send the item. I need to step up and clarify to the buyer that quikr did this shoddy job.
- miscommunication: every other executive brought up a new theory and story and wasted my precious time.

It's now more than 2 weeks for this entire show if quikr will not take action soon then i am going to file the complaint.

Hi, i had ordered a bed from a seller in bangalore. It was scheduled to be picked up on 13th november 2017 at 2:00 pm from the seller and delivered at 4:00 pm to me. I took a leave from work based on this. I had been following up with customer care since 3:00 pm regarding the pick up, but neither me, nor the seller got any update on the same. Towards 5:00 pm, we were informed that there was a road blockage near the seller's area (Which was not true) and that they are rescheduling it for the next day. I called customer care several times to resolve the issue, but none of them were helpful. There were some that even spoke back rudely, like it was our fault.
I had to take a leave again the next day, due to this carelessness, as the pick up from the seller was scheduled between 2:00 pm to 4:pm and was to be delivered between 6:00 pm and 8:00 pm. I started calling customer care from 1:00 pm onward, to ensure that the vehicle reaches on time. The customer care assured me that everything is on track and that i will receive the same on time. Time passed and it was 4:00 pm. I repeatedly called customer care, afraid that what happened the previous day would repeat itself again. The executives were not helpful at all. I asked them for the delivery guy's number, or even the current location of the delivery guys, but nothing. I was supposed to blindly trust the oh-so-amazing service of quikr again and keep quiet. The time is currently 6:35 pm and the product is still not picked up from the seller, and i am afraid this transaction will never happen. This was possibly the worst customer service i have ever encountered from a company. I will never eve consider using this service again.
I had called the carpenter, and my father too had come half day from work for this. Little did i know that this terrible service of quikr would cost me two days worth of paid leaves.
What i ask now of quikr, for this terrible damage done, is a compensation for the same. Or even a refund of any kind, because this is just purely unacceptable behavior.

On 31 oct, i placed an order for a couple of cane chairs for rs.2, 179. I paid the amount to quikr.
On 31 oct itself, the seller cancelled the sale.
Quikr is to refund my amount of rs.2, 179 to my source account in 4-7 business days.
The refund is not done yet. Several calls to the customer service has gone in vain - is quikr cheating customers by luring them to transact online? How can we trust online sites like quikr?
Please can an executive from quikr respond and send me my due refund??

Id [protected] ordered booked on 3rd nov2017. By 6th quikr sms me my amount is transfer my account. Now more then a week i hasn't get any amount in my accout. And my mail no one reply as well as help line. Whats going on please explain me. I send mail more the 10 15 times but headly i got replied from quikr. Is this the way quikr dealing with his customers? If product is not available with quikr wich is certified by quike then why quikr charged me, why quikr deduced amount of my account? Why i suppose to suffer when i am paying?

Hi All,

I've purchased Motorola Moto G (2nd Gen) Seller - 1064 on Placed on Sep 20, 2017 2:15:18 PM from Quikr X. The mobile was never delivered and no refund made till date. I have already tried reaching out their customer service but no response and no response write to management on their website ( I've done around 10 times).

No one bothers to call to our complaint and they have no escalation mechanism.

I'm planing to go ahead with consumer court and file a suite against it.

I am janvi saxena proprietor of star services my regd. No. Is [protected], 6th nov.- 2017 i have purchased a 3900/- 51 leads pack from your marketing executive mr. Gangesgh gunjan
([protected]) my recipt no - qs 32369. He promise me we give you mini. 2 leads per day
But i have received only 1 leads 9/11/2017 after that i have not received any lead in last 4 days. We have called to mr. Gangesh gunjan so many times but he was not responding our calls. Today 12th nov - 2017 we have trying to connect with mr. Gangesh gunjan but again he is not responding our calls and now his ph. Is switched off. It's a shameless approach dear team. We was thought we will continue business with quikr but after this experience we are really disappointed from quikr service, dear team we are service vendor for quikr, so please tell me do you deal with your vendor like this??? If quikr is unable to resolve this issue, the lock to quikr service. But please don' t cheat the customers. Now i will escalate this case on facebook, twitter, all social websites.

Please send me minimum 2 leads per day otherwise please refund my payment. I am not satisified with quikr service.

With best regards
Janvi saxena
Mob - [protected]

Booked rto service through quikr on june 06, 2017 and made a prompt payment of inr 2000. After several followups, i got a call from one of the merchants stating that they can not provide the service. I have been following up ever since for getting my money refunded but have not yet received the money. Every time i call the customer care, the executive keeps my phone on hold and then cuts my call. When i followup, no one picks up the phone.

I have written several emails to their support executives, they confirm in writing that they will refund the money in next 24 hours, but nothing happens.

Extremely poor service. No support. They are duping customers for money.

Payment and order details
Date:[protected]:11:59
Merchant txn id: jun509q
Citrus txn id: ctx[protected]
Amount: inr 2000.00

Applied a job in snapdeal via quicker job. After applying i have receive a email regarding the requirement and then i fill the form and send my details. After 2 days i have a receive a conformation regarding the selection and they call me and said pay the amount of rupees 1650 (Uniform fees). After paying the amount, for opening salary account and mediclaim they told me to pay the amount of rupees 4990. They said that the amount 4990 is refundable after opening the account. After i paid the amount they are not responding to me. Both the amount are deposited inthe name of senior accounts officer email : [protected]@snapdealcareers.in email : snapdeapplied a job in snapdeal via quicker job. After applying i have receive a email regarding the requirement and then i fill the form and send my details. After 2 days i have a receive a conformation regarding the selection and they call me and said pay the amount of rupees 1650 (Uniform fees). After paying the amount, for opening salary account and mediclaim they told me to pay the amount of rupees 4990. They said that the amount 4990 is refundable after opening the account. After i paid the amount they are not responding to me. Both the amount are deposited inthe name of senior accounts officer email : [protected]@snapdealcareers.in email : [protected]@snapdealcareers.in ph. No: [protected] mobile no: [protected] the mentioned email id and phone number from which they contact me. And i paid amount on be off of state bank of india amar kumar a/c no - [protected] ifsc code sbin0017930 deposit the amount before 2pm cont : [protected] sourav nigam senior hr exce. So plz take the action on them and help me for refund my amount of rs 10000 contact me:[protected]

Dear sir/madam,
This is about ad id[protected]. Ticket # [protected].

We posted an ad for selling our dining table last year in quikr. A customer was interested for purchasing our product.

Quikr doorstep team came to our house and picked our product. Later customer was rejected as he was not interested in our product.

Quikr doorstep team brought back our product to home in damage condition. We didn't accept the product as it has lot of damages (Damaged product images are attached here)

Since then it was lying at quikr doorstep warehouse and there is no proper response from them. We spend almost an year in engaging/talking with quikr customer care for follow ups on it. We spend lot of our time and energy on this. Unfortunately there is no help from quikr.

Finally, we are frustrated with quikr service and requesting at least deliver our damaged product.

We spend all our energy and time in talks with customer care executive which gone waste.

Quikr representative mr ganesh (Mobile no: [protected]) called me on 31-oct-2017. It was regarding my car sell ad. Quikr informed that they will put my car under premium ad and will help to sell out car on desired price else money will be returned, when i asked how do quikr make profit and earn money, what is the business model, he said quikr help consumer to sell out the car at their desired price and for this they charge rs 2002/- which will be returned back if car is not sole by quikr on the desired price. Hence i paid rs 2002/-. On 4-nov-2017, ad is removed by quikr from premium ad, when i asked qukr and mr ganesh they are denying the fact and saying that it was for 750 clicks only. They never informed me about this 750 clicks, hence i asked them to provide the call details to verify the truth but they are neither providing the call recording nor acknowledging the emails. I am continuously follwing up from last 5 days but no reply, eveytime i call, they say its escalated and will take time to refund. They are not refunding the money.
Its a clear cheating and wrong business practice. I have raised it to consumer court, the docket no is 502698.
There are other platform for available for buyer seller as well, quikr is really cheating their customer.

Hi i had ordered ps-4 on quikr as the seller described its one month old and
He had all the accessories but i received a ps 2 which is like a decade old one,
Quikr team atleast check what product they are picking up as per the description, there are so many frauds are trying to cheat people using such type of loop holes, quikr team is telling to contact the seller and talk and that seller mobile is switched off, my order ad id is[protected], please refund my money,
Please do needfull asap.

Regards
Venkat

I got this message, otp and got call.
Hello rumee shrestha, your order (Order id=[protected] has been placed. Our representative will contact you shortly to confirm your delivery date. Thank you for using quikr!
Number is[protected] but when i called back nobody picks up.
I never used quikr in my life. So cancel this order as it is not done by me.

— my complaint —
1) quikr runs sales team which contacts customer and by telling lies they asks for money over phone by promising to sell products online.
2) after getting money from customers, it stop to contact the customers.
3) customer care support dont help in the issue.
4) after i fed-up with their service, even they refuse to give refund or service on customer care.
5) after nearly one month none helps are care from quikr after taking my money.

* i just hope if someone really help : (

— my complaint on quikr —
Sir,

I have been cheated by a quikr sales staff on yesterday (28-sep-2017) by false information and false commitment. The sales person only tried deceived me to make payment.

I realized it only after i made a call to quickr customer care service today (29-sep-2017) and they told me the actual pack and services and how it work. Which is not what i have been told.

I feel very sad its a big fraudulent sales team run by quikr. I feel my legitimated trust on quikr is doubtful now.. I need full refund of my money and strict action should be taken at concern sales person..

Person name: ravi
Person contact no: +91 [protected]

False commitments by ravi:-
1) quikr has verified section package at rs.1200
2) quikr automatically increases the price of my product around 8, 500 - 12, 000
3) quikr team will verify my product by visiting my home to check if the product is eligible.
4) if my product not eligible they will give me refund.
5) 3 months warranty and service provided by quikr company after selling the product to another customer.
6) free door delivery to customer who buy it at no extra cost from me
7) quikr will sell my product within 10 days.
8) disconnected my call after he realized i have made a payment.

— response from quikr —

From: premium ad support
To: vinod prabhu
Date: fri, sep 29, 2017 at 1:32 pm
Subject: re: fraudulent by quikr sales person
Mailed-by: quikr.com
Signed-by: quikr-com.20150623. Gappssmtp.com

Dear vinod,

A request for support has been created and assigned ticket #356187. We will be getting back to you within 24 hours and provide suitable solution.

Issue raised by: vinod prabhu
Email id: vin. [protected]@gmail.com
Subject: fraudulent by quikr sales person