Reliance BigTV Complaints & Reviews

the dealer at vasant vihar dehra dun was approached and payed amoumt of rs 360 for recharging my tv st set top box id no.[protected] about ten days back. apparently the amount was credited at your end erronously in eleven digit account instead of my twelve digit account. i have been constantly approching the dealer. but the same has not been activated so far. i have at same time been trying to approach your customer care who nhave not been attending to our call. it is requested that an early action be taken to recharge my account.

Sir .My self Paras Dua from Delhi and i have an 2 DTH connection's of Reliance big tv and my smart card numbers are[protected] and[protected] sir it is a multiple connection..but sir mai chahta hu ki Ye multiple connection singal-singal ho jaye but Customer care wale mera connection singal-singal kar he nahi rahe. jabki sir mere ghr 2 alag alag Reliance ki dish hai.. sir other DTH operator me toh connection aram se singal ho jaate hai Fir Reliance mera connection singal-singal kyu ni kr rha..My contact no is- [protected]

My customer id no is[protected] and complent no is[protected] dated 13.03.2015 for no picture as well no sound is there.I am really shocked to see the bad response of such big tv.even no one is picking my phone from last 5 days in customer care, every day I spend 2 hours to check the status of complent it is hopelelss must see the customers requirement and quick response. See yyou are BIG TV by grace of customers they can make u small also.quick response of complent. ...

I have called up customer care of big tv and told the problem that few of the channels like zee tv has audio and video fluctuation problem. Reception of other TV channels like Sony TV, SAB TV, Times NO are OK and don't have any audio/video problems. The customer case is so rude that she is not admitting that these problems are related to Big TV and instead asking me to check the cable connection. This is not expected from Reliance and I am thinking of moving to cable connection as there has been continuous problems with the Big TV. card no.:[protected]

Hello Sir/Madam From past 6-7 years we have been a loyal customers for Reliance Big TV - #[protected]. Concerned Issue about faulty Remote control. From past 1 year we have changed 2 remote controls exactly with the gap of 6 months. The reason behind it is unknown. When we contacted coustmer care executive, their reply was unsatisfactory. We were not explained with suitable reply. I want the replacement of the remote control free of cost. Or atleast I need an explanation why the remotes are getting broke down frequently. If you want us to continue with your service please replace or repair it immediately free of cost. A simple advice from me- 1 satisfied coustmer can bring you 10 new coustmers and 1 unsatisfied coustmer can stop 100 new coustmers. Regards Jatin Shetty

सर मै दो तीन दिन से कसटमर केयर से अपना पैक बदलवाने के लिये काल कर रहा हूं मगर बीस बीस मिनट के बाद अगर लाइन मिलती है तो वहां से किसी की अवाज नही आती है मै अपना वतृमान पैक की जगह सिलवर स्पोट पैक कराने के लिये बहुत परेशान हूं मेरा स्मार्ट कार्ड ऩ .[protected] है कृप्या मेरा पैक बदला जाए धन्यवाद

My smart card no is[protected] I have been trying to contact customer care as some channel like disney cartoon, nick & pogo are automatically stopped with out any information written or verbal, But it is quite unfortunate that i am not getting good response from customer care. Either the no. is busy or if connected after several attempts i am always told that this is due to technical fault on part of Big TV and believe me it has been happening with me since February 2015. when I asked customer care to connect me to his manager they put me on hold then started to cut the call after 5-10 min of holding time, but I am yet to receive/connect to call from their side.

My smart card no is[protected] from Hyderabad... I have raised a complaint on 10th Mar 2015... stating that i am getting an error as Poor Signal... We had to contact Customer care as we were unable to rectify the error ourselves... I again called up on 12th Mar after the TAT was completed... Twice i called [protected] the call was connected but someone disconnected it... Third time i was able to connect, i spoke to one of the Executive who couldn't give me a proper response then i told to escalate the call to higher authorities. The call was connected to Mr Ramu and he couldn't solve the problem either.. When i asked him to give me assurance that when my problem can be rectified he said we cant tell, he told me that the Technician will contact you.. While he was on the call he was keeping my call in Mute and assisting the other guys on the floor... When i asked him his response was i am clearing the doubts of other guys... This is how so called managers work on the floor.. The pathetic customer service is Reliance Digital TV... There are many issues like sometimes they disconnect the channels without proper information, Your customer service doesn't connect for days, the due dates for the recharge we sometimes don't receive the messages and the TV gets disconnected... Reliance BIG TV ensure that your services are better for customers... Don't make your customers rethink that they have done a BLUNDER taking your BIG TV... One of the worst customer service and Worst Network... Atleast now try to rectify your mistakes...

I'm a BIG TV ( now reliancedigital TV ) user since 6 years. My smart card no. is :[protected]. There are no channels on display with my connection since 10 am yesterday. I lodged a complaint with customer care 5 time every 1 hour apart. Each time they said it'll get rectified in 15 min-1 hour. It's more than 24 hours now and still it's not rectified. It's height of ineffeciency. The customer care guys are not even ready to tell me what the problem is. They just say, it'll be on soon. If this is how the company deals with customers keeping inefficient people on customer care services, then I think I should discontinue with the services and suggest others also to do the same. Moreover, not a single time those fellows called and enquired whether the services are on. My contact no. is: [protected] ( in case you guys are really serious and want to help me out ).

Due to poor customer services n negligence of reliance digital I'm not getting my refund back even after 5 complaints n n no of calls. Each time they disconnected my call when asked abt the refund issue. This is so poor for such a big name.

Hi reliance my card number is[protected] and i had done my recharge of 300rs on shivratri(17th) last month and we didnt took any special pack and not even you are providing us any channel so that we can see icc world cup, , , , but when its comes to money we saw that you are very particular... please make me understand that how come it could be possible that my recharge would finished within 18 days... iam expecting a quick response from you... otherwise i have to look for any other option iam sorry but i have to do that... we are really so upset with your service so far next time we will assure you that we will get the proper update from your side... my number [protected]...

Our Big TV connection was disconnected from February 2015.I registered complaint through customer care number on 10th February.They replied that the technicians will settle problem within 48 hours.They said that it will take Rs.175 for set top box complaint and Rs.300 for adapter replacement.After one week, two people came and said that the set top box is not working, and the same model is not in their custody and they may replace the model after one week.And they demanded Rs.500 in advance and the complaint set top box.I rejected their demand.But at the same day I got a message from your end mentioning that (your service request number[protected] is closed.You are charged Rs.175.complaint was solved)I called customer care the same day.And they told that they will reopen the complaint.They also said that the technicians will come within 48 hours.But nobody came.On 20-.2-2015 another message came telling that(Service request no[protected] is closed).The problem was not resolved.Again I called customer care many times.On 5th March 2015 I got a message (Request no[protected] is closed.You are charged Rs.175)But my problem was not resolved.Again I called customer care, and they replied that my connection is suspended and I had to pay Rs.308 for reconnection.
This is happening for the last 1 month. I am not getting your service.I have already paid for one year package upto 2015 July 29.Now i am forced to complaint before consumer court.I hope a quick service from your end.

Thanking You

P Raveendranadhan Nair
Mob.No.[protected]

My Smart Card number is[protected]. I changed my STB on 13/12/2014 and I was told that it has 3 months of warranty. Again on 09/03/2015 the STB was not working and on 10/03/2015 technician came and changed the STB and I was told that since your old STB was under warranty and so you will not be charged anything, but they deducted 500 Rs from my account. I tried calling customer care on [protected] on numerous occassions, every time they say that your STB was under warranty and then they transfer the call which never gets connected. This is pathetic service and I want my 500 Rs back. The customer service advisors are good for nothing and I do not how Reliance has hired such an advisors. Please have a look at this and revert back on my mobile that is [protected] or [protected]. Regards, Hemant Joshi

my smart card no.[protected] name is satyanarayana .i want to change my plan to bronze [protected]@210rs..i tried calling customer care on 9/3/2015 but there is error connection in customer care service..i tried form different network provider still i got same response ..plz kindly change my plan to bronze [protected]@210rs.and also customer care of reliance big tv misleading us without giving proper information about plans.and even reliance bigtv changing dth plans once we recharged with money so that we cant go anywhere .plz kindly look into this..and solve the problem as soon as possible...

OUR SMART CARD NUMBER IS[protected] Name :- RITESH PATEL Mobile No.[protected] I am using Reliance Big TV DTH since more than 7 years. My set to box continues Error type – 2 constant follow-ups with the BigTV customer care, but they are not proper respond. I complain many times on Reliance representative Mr. Kalpesh Prajapati Mobile number :[protected] not proper respond. You are request to attend me complain and solve problem. Regards, Ritesh Patel

Dear Sir/Ma'am, I am your DTH service user with smart card no.[protected]. The connection was primarily for a pair of TVs. For an unavoidable reason we recharged the aforesaid connection in january 2015 (4 months pack) for a single TV set after long consultation and consent at your consumer support portal. However the connection was suspended in starting of march. Thinking that the balance might have ran out, we recharged it once again on the very same day (This time for 8 months). The connection was started and ran fine for a day or two and was suspended again. The gods sitting at your customer care office implied that this was done because the connection was for a pair of TVs and you have recharged it for single one although the same was done in consultation and an informed consent from them itself. As there was no Reliance Digital TV Bible remembered by heart available with us, we didn't had a slightest premonition about the impending suspension, also the decision for recharging was agreeable to the gods at customer care at the time of payment. Now comes the Tom and jerry part, The subsequent calls for resolving the issue (from no. [protected]) were disconnected several times even after keeping us at hold for as long as 30 minutes. But we as responsible and hapless citizens of India kept chasing the gods. Meanwhile the connection remained suspended. After some harrowing experience with your customer SUPPORT portal finally we managed to lodge the complaint and were given 48 hours for a call back, which has not come so far and the connection still remains suspended during all this period and we are left clueless about what Mufti Mohammed sayed is doing further to counter his alliance partner.Although you are the biggest service provider in the country we were not anticipating this kind of pathetic behavior and uninformed suspension of connection from your side. Kindly suggest us further course of action if the issue is not resolved. We will not hesitate to go to any customer welfare portal if so is the need. RegardsAshishDr. Ashish Tyagi, Ph.D.Research and DevelopmentSCL Healthcare

I requested a Reliance BIG TV remote replacement a while back and for this to be delivered to my residence.Card no[protected]. An amount of 250 INR was debited from my account although no remote was handed over. I had raised several call complaints on this and till date never received a reimbursement nor a remote replacement. Disappointed of the service.

Dear concern. SMART CARD NO[protected]. Request for refund of Rs 350/- which was charged towards reinstallation without visiting my residence inspite of requesting so many times registered complaint through customer care but I haven't been able to get the correct answer from the team. Every time i would call they would be rgistering new complaint without proper justifcation given to the prior complaints. I am very much disappointed the kind of service given. Request you to refund rs 350 / - as early as possible. Regards. Suresh B Mob [protected]

Hi sir/mam my reliance digital tv card number is[protected]. Now my current status of account is suspended. I don't know know how. This is how it starts First of all I have requested a new card as my old card was not working on date 15.12.2015. Till nw date 24.02.2014 since the date of Request I have not received the card.and there has been deduction of total 400 rupees from account as well as my account is suspended.from next day I am calling everyday i[censored] can check ur server. I am asking to resolve the complain but Evey time I call them they raise a new complaint without resolving the old one till now. I am so frustrated bcoz I am a regular and permenant coustomer of reliance from 6 Years nothing has happened till nw.but Suddenly this came. I don't know what happens between the technical guy who did not came to give me a new card and reliance coustomer care phone service also not responding . He didn't came even one time but my money has deducted two time around 400 rupees. Now My account has been suspended. And Sir u r the last hope. As reliance official website also don't tell anything even they dont reply email i have sent to them .website does not show my list of complaint resolved or booked . No history of transactions. Nothing just showing my profile details .i[censored] i[censored] can help me please do I don't know what to do next shall I go to police. Please resolve my account suspension. Yours obidient coustomer Shahruf

Dear Team Reliance Big Tv, I apologize for that but it is not big tv, its small tv rather it should say to big tv. Reliance big tv service is in pathetic condition, customer service is quite poor and shame on the owner of ther company reliance either it belongs to Mr. Anil or Mr. Mukesh. Service is quite poor, they are not deliver the customer they wanted it be as reliance. My Smart card number is[protected], every 15-30 days i am facing error 400 signal lost inconvenience regretted . i call up on reliance number[protected] tool free . they are keep in holding 45 minutes after that no body is answering the calls . We are facing the same issue from last one month, and they have charge Rs. 500 for resolving the issue, and the same we are facing . Please help? Regards Amar