Reliance Communications Complaints & Reviews

i am getting high ping around 700-900 and very low speed around 30-50 kbps while my plan is of thunder 699t of 2mbps. even after doing complaints no one from reliance has ever visited to check it customer care says that the technician will visit and check it but no one comes and i am continuously facing the problem.also while booking online complaint using ping and trace their server always shows error. my id is[protected].

Dear concern

My name is Ajit kumar from Uttam Nagar.. New Delhi. I have got your no [protected] activated on 21st Septm. I got 100 rups talk time with 500 mb data as told by the vendor. All this balance and data got finished on 23rd without using even 10% of what was offered.

Though it was the worst i had experienced still I did not care that much and today morning i got the recharged of 247 on my this no (1 gb data with Rs 150 talk time ). Now what i am getting is totly crap. I am getting 0 balance,0 data.

even unable to speak with your customer care people ( IVR says i am not authorised to speak to him ). Great

Please do not make my this step (opting your service) first and last to join ur service,

I am waiting for the reply .

Either write to me on this or call me on +-[protected]

Dear Sir/Madam,

I was using Reliance data card around 1 year and I lost my data card. I called and informed customer care to suspend the connection and I just left it but they did not stopped generating bill. I suppose to pay only one month bill 750RS but they are asking me to pay the amount of RS1842 including late payment charges. Now they sent me a Litigation case to my mail id. I also had a call regarding same, I told I am ready to pay 750+tax but they did not agree. Do I need to go for the customer court to meet the case 408991/13/2013

Pleased help me on this. Thanks in advance.

Regards
Kumar


Mail Copy:

DISTRICT LEGAL SERVICES AUTHORITY, BANGALORE URBAN

PLC NO: 408991/13
Date: 30/09/2013

To,
NAME/ADDRESS: KUMAR KULANDAI/ADD1:NO 408 ANANDA REDDY NILAYAM DODDATHUGUR
VILLAGE,PHASE 1 ELECTRONIC CITY BANGALORE OPP TO M M SCHOOL
BANGALORE,BANGALORE,
PIN:560100

Sub: Pre Litigation Dispute between M/s. Reliance Communication
Infrastructure Ltd. And yourself with respect to Non-Payment of Service
Charges due.

It is noticed that there is a dispute between yourself and M/s. Reliance
Communication Infrastructure Ltd. Bangalore regarding amount due payable by
yourself.

The Applicant, M/s.Reliance Communication Infrastructure Ltd has requested
this Authority to take up the same matter for amicable settlement through
conciliation before the Lok Adalath. Therefore, the Lok Adalath has been
constituted for settlement of the Pre litigation case.

There, you are hereby directed to take the notice and appear before this
Pre litigation Lok Adalath PLC Sitting No:323/13 on 30.09.13 (MONDAY)
between 11:30 a.m. and 3.30 p.m. at the Office of the Deputy
Registrar, Deputy Registrar court of small causes,City Civil Court,
Basement , Behind Caury Bhavan Bangalore-560009.
To the Notice:

1.The said Notice has forward to consider your grievances and get the
matter settled Amicable in the Lok Adalath.
2.Award given by This Court is deemed to be the decree to the City Civil
Court U/Sec 21 of Legal Services Act 1987, and same is final and binding on
both parties to the dispute


Contact for Clarifications
MS.VARALAKSHMI/[protected]
Account No :[protected]MDN NO:[protected]
Amount of Rs:1757
Please Note:-The hard copy of notice sent to the above mentioned address
through post.

I have net connection from Reliance Web World- Broad band Service and paid subscription amt of Rs 2300/- for 4 months for unlimited plan on[protected].My MDN No. is [protected]. Recently I found that my service is suspended wef[protected] till date.On contacting call center i was informed some charges are to be remitted by me ie 180/-. When i went to the outlet at Kochi, Sahodaran Ayyappan rd. I wanted to know how my connection can be restored.The manager was rude in behavior and told restoration will take time and the suspended period will not be restored back on making payment . This was extremely rude and shocking behaviour from the Manager. On contacting ,Call centre is unable to help provide details for further rederessal of my grievance. Pl.let me know whom shall i contact.

sir im rohit from ballia(up)im facing network problem from last 1week i am ot able to call or msg and no phone call is coming due to no network im customer of reliance gsm sim sir or mam please help me as soon as possible .

thanking you
regards
rohit
mobile no.[protected](reliance gsm)...

I am using Reliance Net connect + data card. My number is [protected]. For the past 2 months I am experiencing the Worst Speed. It takes 10 minutes to load a page. I am recharging it with 800 ruppees monthly under free 5 GB plan. A minute after connecting, it stops either the there will be 0 speed or it will get disconnected. I am very much disappointed. I'd registered 2 to 3 times in the reliance cutomer care. But still no use.

I have recharged my cell with Reliance smart sim card [protected] with Rs110/- on 21st Sept 2013 and used the same for calling around 20-30mins. My SIM is charged with power plus in which STD call charges should eb 40paise per min so total deduction should eb Rs 12.00 maximum instead of that on 22nd morning when i checked my balance i found it is only 04 paisa . I tried customer care number 198 several times since last three days bi=ut everytime it is showing network busy. Kindly do teh needful to refund back my money in my account

Dear Sir,

I am just giving below example that how reliance communications are cheating regularly to their innocent customers who does not interested in their useless products. I have already given same complains few months back regarding no-interest in the products but again same thing happened and about Rs. 25/- already charged from my pre-paid balance (my mobile #[protected]). Detail given below:

Sweet Guitar has been downloaded/renewed at a charge of Rs. 10/-. Tune renewal on[protected]. To search and set your favourite tune, SMS <songname> to 5123499 @ Rs. 3/- SMS. (Sender:52345 at 12/09/2013 04:39:48 PM)

Amount Charged for VAS MyCRBT Dummy Rs. 10.00. Current Main Balance : Rs.46.29. (Sender RM-Reliance 12/09/2013 04:39:36 PM)

Amount Charged for VAS CRBTSubscription 1 Rs. 5.00. Current Main Balance : Rs. 56.29. (Sender RM-Reliance 12/09/2013 08:49:41 AM)

Thankyou for subscribing to callertune service. To set favourite tunes, Dial 51234567 at Rs.6/min. (Sender:52345 at 04/09/2013 08:19:33 AM)

Dear Customer, congratulations! Free Callertuane has been activated on your phone for 7 days. To enjoy more tune dial 51234567 at 20p/min. To unsub SMS 1003 to 155223 (Tollfree) Reliance. (Sender:52345 at 04/09/2013 12:54:28 AM)

Please immediately attend my complaints and require to credit the amount to my pre-paid account ([protected]). I have never requested for above service. The above request already conveyed to their customer care through email on 12/09/2013 and no response from their end till date.

Thanks & regards,

Rajiv Ranjan Kumar Sinha
Jalgaon, Maharashtra.
M: [protected]

Hi, No SMS, No Mail or any mode of comunication recieved from you in repsect of my repeated complaint sent to you. In response of my complaints I found again Rs. 10/- looted from my prepaid balance ([protected]) and just a sms receved from you, re-producing for your ready reference: Amount Charged for VAS MyCRBT Dummy Rs. 10.00. Current Main Balance : Rs.3.21. (Sender RM-Reliance 22/09/2013 05:39:10 PM) Can you please attend my complaints and credit the entire amount charged from my prepaid account balance against the services I never requested or gave my consents for this. Thanks, Rajiv Ranjan Kumar Sinha Jalgaon, Maharashtra. M: [protected] From: Rajiv Sinha <[protected]@yahoo.co.in> To: Reliance Customer Care <[protected]@relianceada.com> Cc: "rcomappellateauthority.[protected]@relianceada.com" <rcomappellateauthority.[protected]@relianceada.com> Sent: Tuesday, 17 September 2013 3:24 PM Subject: Re: COMPLAINTS .................. Hi, I have not yet received any response from you about my complain dated 12.09.2013 even I am unable to contact you on your No. 198. Unfortunately, we have received another mail informing deduction of Rs. 30/- from my pre-paid balance: "Amount Charged for VAS CRBT Prepaid S Rs. : 30.00. Current Main Balance : Rs. 15.35." (Sender RM-Reliance 16/09/2013 12:36:11 PM) I just repeat that I have not sent any request for your any services. Please stop charging amount from my pre-paid Account and what has already deducted must be credited immediately. Thanks, Rajiv Ranjan Kumar Sinha Jalgaon, Maharashtra. M: [protected] From: Rajiv Sinha <[protected]@yahoo.co.in> To: Reliance Customer Care <[protected]@relianceada.com> Sent: Saturday, 14 September 2013 12:07 PM Subject: Re: COMPLAINTS .................. I need to attend my complaints immediately. From: Rajiv Sinha <[protected]@yahoo.co.in> To: Reliance Customer Care <[protected]@relianceada.com> Sent: Thursday, 12 September 2013 9:43 PM Subject: COMPLAINTS .................. Dear Reliance Communications Team, I am just giving below example that how you are cheating regularly to your innocent customers who does not interested in your useless product. I have already given same complains few months back regarding no-interest in your products but again same thing happened and about Rs. 25/- already charged from my pre-paid balance (my mobile #[protected]). Detail given below: Sweet Guitar has been downloaded/renewed at a charge of Rs. 10/-. Tune renewal on[protected]. To search and set your favourite tune, SMS <songname> to 5123499 @ Rs. 3/- SMS. (Sender:52345 at 12/09/2013 04:39:48 PM) Amount Charged for VAS MyCRBT Dummy Rs. 10.00. Current Main Balance : Rs.46.29. (Sender RM-Reliance 12/09/2013 04:39:36 PM) Amount Charged for VAS CRBTSubscription 1 Rs. 5.00. Current Main Balance : Rs. 56.29. (Sender RM-Reliance 12/09/2013 08:49:41 AM) Thankyou for subscribing to callertune service. To set favourite tunes, Dial 51234567 at Rs.6/min. (Sender:52345 at 04/09/2013 08:19:33 AM) Dear Customer, congratulations! Free Callertuane has been activated on your phone for 7 days. To enjoy more tune dial 51234567 at 20p/min. To unsub SMS 1003 to 155223 (Tollfree) Reliance. (Sender:52345 at 04/09/2013 12:54:28 AM) Please immediately attend my complain and credit the amount to my pre-paid account ([protected]). I have never requested for above service. Thanks & regards, Rajiv Ranjan Kumar Sinha Jalgaon, Maharashtra. M: [protected]

Dear Sir,

I have not subscribed to any VAS packs on my Reliance GSM No. [protected] but my balance is continuously getting deducted by amount of Rs. 60 And Rs. 3 . I am receiving messages which says that "you have been charged for VAS Jumpgames" to which I am not subscribed. I have tried to contact your customer care service but they are not able to help me and asking me to send me a deactivation message with a USSD code which they are not providing me and I do not know what it is. Such kind of behavior is very unethical for a large corporation like Reliance. Kindly please look into this matter immediately and I would request the customer care department to contact me as soon as possible regarding the issue.I have recharge pack of Rs 599 which is for 4000min R to R
but due to continuous deduction i am not being able to use.Also i recharged Rs 60 which after 2 hrs show i have 0
balance.Trying to address call center but no avail.Nobody is helping in this regard.I fail to understand where and whom to report. i have already incurred huge loss due to this.

Kindly help me in this regard,

Regards

Dayanand Rahul

I have been using Reliance NetConnect for 2 years. I wished to stopped it and called Customer Service many times to stop the usage.Finally after after paying around 1800 rs I was told I need to enter a termination request so that I stopped getting bills.After 2 months again I got a call that a complaint has been logged against me for non payment of bills. So I was forced to pay bill of 907 rs again. My termination ID is[protected]. Is there any way how I can get my money back. No help from customer end.

Dear Sir, I am having a Reliance 3G connection no. [protected] since 02 Jan 13. I am not getting 3G network since my last recharge i.e 26 Aug 13. Every time when I lodge a complaint, after a few days I used to get a SMS that “your service request has been processed”, and nothing happens to the problem. With each complaint I am getting assurance and a new date by then my problem will be solved. 2. I would also like to inform you about the attitude of Reliance customer care executives. They used to behave very rudely and used to give wrong informations. I have made all efforts to convey my problem to Reliance Communication, but no one has done anything and my problem still persists and there is no chance of getting my problem solved since no one is taking my problem seriously. Being a common man I do not have any other option. 3. I have recharged my number on 26 Aug and it will lapse on 25 Sep 13 and I think I can only run around Reliance offices. I am only asking for the service which I have paid for. In view of the above kindly arrange to rectify the problem and look into the matter. I may be compensated accordingly.

I've called several times in Reliance regarding deduction of my balance but not getting positive response. They've blocked my number to customer care. I'm not able to contact customer care, however, I've posted several comments and complains on reliance several times but initially they deleted them. Then I started posted it on every page, thought, nothing happened. Below are the comments and complain details on facebook: Manish Kumar Sir/Maám, I've given you VODAFONE proviider number because aapke apne network pe toh call lagta nahi Like · Reply · 2 minutes ago Manish Kumar I know koi kaam k nahi hai reliance. Jo company 100-150 rs k liye 6-7 years old customer ko harrash kar sakta hai...toh wo kaise contact kar sakte hai Like · Reply · 3 minutes ago Manish Kumar How many times??????? [protected] Like · Reply · 5 minutes ago Reliance Mobile Hi Manish. We have received feedback from our customer service team that they are unable to contact you on the contact number provided. Kindly reenter your details on the Customer Care Tab http://bit.ly/RCom-Care along with your alternate contact number. Assuring you the best of our services at all times. Reliance Mobile India’s leading integrated telecom company Reliance Communications is the flagsh... See More Page: 1,306,911 like this Like · Reply · August 30 at 6:20pm Manish Kumar I'm still wating for your response............................... Like · Reply · August 22 at 12:46pm Manish Kumar OKKIE. YOU MAY CONTACT US ON [protected] Like · Reply · August 20 at 7:33pm Manish Kumar Still I didn't receive any call from you guy.... Like · Reply · August 12 at 4:55pm Manish Kumar I'LL WAIT FOR YOUR RESPONSE Like · Reply · August 8 at 11:27pm Reliance Mobile Hi Manish. We have received feedback from our customer service team that they are unable to contact you on the contact number provided. Kindly reenter your details on the Customer Care Tab http://bit.ly/RCom-Care along with your alternate contact number. Assuring you the best of our services at all times. Reliance Mobile India’s leading integrated telecom company Reliance Communications is the flagsh... See More Page: 1,306,911 like this Like · Reply · August 13 at 12:14pm Reliance Mobile Hi Manish. Your complaint has been forwarded to the concerned team. Our customer care representative will get in touch with you shortly. Like · Reply · August 7 at 1:55pm Reliance Mobile Hi Manish. Since we have earlier provided the concerned team with [protected] as the contact number, they will be contacting you on this number. Like · Reply · August 9 at 3:15pm Reliance Mobile Thank you for your response, Manish. Your complaint has been forwarded to the concerned team. Our customer care representative will get in touch with you shortly. Like · Reply · August 21 at 4:42pm Manish Kumar OKKIE. YOU MAY CONTACT US ON [protected] Like · Reply · August 8 at 11:27pm

Dear Madam/Sir I bought a Reliance Netconnect + data card around Feb 2013. My father is a state govt. employee in HPGCL Panipat. The MDN Number is [protected], SDCA is Haryana & Service Plan is Postpaid_HSD as printed on the box of the data card. The officer who sold us the plan was Mr Ravi Dahiya. We were told that the plan consisted o[censored]nlimited usage along with some discount in rent for State Govt. Employees. The monthly rent was told to be around Rs 650 per month. Then we were asked to pay Rs 2500 approx. which together consist of Data Card price along with 3 month rent in advance. After the month of April, we missed the dead-line to pay the rent for May in lieu of which our connection was terminated. The connection was out from May, June & till half of July. Then we met a Franchisee agent Saurav Gupta from Panipat. He told us to pay Rs 2100 which included no furthur bill for next 3 months along with plan revival. The payment was made around 20th July which means we are not supposed to pay any rent till 20th October. However, the company has sent us several messages regarding bill payment of Rs 339.55 again. They have contacted us regarding the payment & we are not paying that since it is going over the head now. We have got the messages in our phone. Our connection has already been terminated before 20th October as well.

Dear sir /madam
I am reliance customer. My reliance no is [protected]
In early morning at 1.16 am. I have revived 2 massages from reliance about amount charged. the 1st massage is

Amount Charged for VAS CRBTSubscrip 1 Rs:1.00.
Current Main Balance : Rs:23.31

The second is
Amount Charged for VAS MyCRBTDummy Rs:10.00.
Current Main Balance : Rs:13.31

The third and is
Amount Charged for VAS CRBT Prepaid S Rs:11.00.
Current Main Balance : Rs:1.51

As your information I never try to activate any reliance VAS . Reliance activate directly activate VAS on my number and charged me.
this happen second time with me.
when I talk with customer care executive ,he promise me for refund to my money.but reliance only refund Rs .1 only
I request to you reliance ,please stop the making fool to peoples.
I want a return my money which reliance charged me.

Dear Sir/Maam, I have taken a new reliance broadband connection on[protected]. When the executive came to collect the amount and necessary documents, he told me to pay 3 months bill in one go to avoid installation charges so i did as he told and paid amt of rupees 1851 for 3 months .and now i got the bill and they have applied installation charges of 900 rs. I have tried to contact the customer care as well as the concerned person but they does not seem to be helping . So i request you guys please help, i am a student & cannot afford to pay rs900. plz help Deepak Sanwal [protected] email:[protected]@gmail.com

My reliance prepaid GSM mobile no is [protected]. Without any permission they are activated VAS service. ( it deducts 5or 3 rupees every day from my account) I mailed them but they are not taking any action. When I have tried to get in contact with customer care but every time they are not receiving call. Take necessary action. regards Subhendu Bikash Santra

I am a customer of your Service since 10 years. My number is [protected]. I never had any similar issue with your company before. But I am facing the same problem since last 3-4 recharge. Suddenly balance will reduce without making any calls or sms. Earlier I use to recharge with 200 with 95(3 months validity for 1 paise for 2 second something..) and it will last for 20+ days.But in the month of august and September I have recharged 4 times till date. I was observing the trend in last 3 recharge and today realized that Reliance is at fault. instead of being sympathetic , all of customer care guys and above executives are behaving as if I have committed mistake by not calling them earlier or within 3 days. Now after talking to 2 different persons .Finally it is reverted back to the same person whom I called first time .(Vinayaka->Bhaskar->Bhaskar informed that he will connect me to superior ).And finally they have disconnected my phone after almost 40 minutes of wait time and talk. I am not getting any information and I am clue less ? I how do I believe them for future transactions ? Please check your database and find out how money is getting sucked from my balance without me making many calls. Atleast give me details from 12th Sep'13 till 20th Sep'13.Definately you have the data , please convince me before disconnecting my call. Come on , if you want to increase your revenue there are better means ...I was surfing about this problem and I saw many people have complained about it earlier in this month. Hope I will get proper answer.

Reliance net connect offered me a corporate plan after me being their post paid customer for a 1 year ,I was told by the sales guy of reliance that I will get a corporate plan where I will get unlimited usage,however after activating this plan now they have given me an excuse that it would be only free till 2 GB,this is something very frustrating and the company should look into such issues.

sir my number [protected] i am having this echo problem more than six months i have contacted the reliance world they are not able to do any thing how can i solve this issue whether can i approach the consumer court for redressal form if my problem is not solved i have to choose my alternative
thanking you