| Address: Mumbai City, Maharashtra |
| Website: www.sulekha.com |
My Complaint is Against Sulekha.com and its employee
Vaibhav Vadhiya| Sr.Client Relationship Manager | Mumbai | Sulekha.com |
201 –Gems Star Commercial Complex, Ramchandra Lane, Near Khawaaish Hotel, Malad (W) Mumbai – 400064.
Mobile: +91-[protected]. Email: [protected]@sulekha.net
I am a Chartered Accountant based in Navi Mumbai and I had subscribed to listing my firm on Sulekha.com for the Keyword "Chartered Accountant" on 20/08/2013. The executive who visited my office had given me promises that we will receive leads from Navi Mumbai area. But as it went on, I used to receive leads from Mumbai Area only. Very few or None of the leads were from Navi Mumbai Area. After that I decided not to subscribe to sulekha.com again.
For 2 years I received many calls from Sulekha.com as to why I have not renewed my account. I gave them the reason that I did not receive any leads from my area the last time i subscribed.
Then in May 2016, I received a call from Mr. Vaibhai from Sulekha.com. He asked me for the reason for not subscribing to Sulekha.com for such a long time. I conveyed him the reason that I did not receive leads from my area so I discontinued and I have no trust in Sulekha.com. Then Mr. Vaibhai told me that Sulekha.com has changed now and the leads are much more filtered.
He forced me to buy the subscription again ( as most of these sales people do). I had already told him that I need all my leads to be from Navi Mumbai Area only and I have a written proof of the same in my mails to him.
However, after 6-10 leads received to me, none of the were from Navi Mumbai Area, I called up Mr. Vaibhav to look into the matter.
he sent me the foll mail
"Dear Ankit,
Thanks for your mail.
Team is already working on same, thus there is some system error. As far as leads is concerned, it will get scrap those are irrelevant.
Request you to wait till next week. I'm mailing you the excel, kindly update & resend so I can forward it to my Chennai team for scrap.
Waiting for positive reply"
I sent him the excel file of all the leads but only 4 of them got scrapped those were job seekers. Rest all leads were left unscrapped.
Now when I am calling sulekha customer care or Mr. Vaibhav, they say we cannot do anything. There is no area mapping in the plan i subscribed.
They charged me Rs. 11000/- for 120 leads, none of them were from Mumbai.
This is the second time i have been on the other side of this fraud committed
by sulekha.com or its employees.
I want sulekha to take strict action againts Mr. Vaibhav who was so enthusiastic and eager to sell me the plan and now doesnt even picks my call.
Sulekha.com customer support has been notified about the posted complaint.