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BYJU's Complaints & Reviews

byjus.com

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Updated: Jul 22, 2025

Complaints 4211

Resolved

1430

Unresolved

2781

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints(4211)

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

Complainant Information: Name: Meenal Contact Number: [protected] Email ID: [protected]@gmail.com Company Information: Company Name: BYJU'S Company Contact Number:[protected]Toll-free) Company Email ID: [protected]@byjus.com Nature of Complaint: Category: Consumer Grievance Type of Complaint: Refund Not Processed / Deficiency in Service Complaint Description: I am the mother of Manikkavalli R., who is currently in class 11th. I attended the...

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Address: I

This is to inform that I had joined the CAT course in 2023 in BYJU'S where I agreed to have installments but after 2 months of installment. They provided a diwali offer of 35% of discount on remaining amount, we agreed it, and made a payment, but till now we are getting the messages and once got deduction of money for those installments even after these many days and I had also emailed them but no one answered the email nor they had...

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Address: Dausa

It's been noticed that one loan of INR 89129/- (O/s. LXN-J[protected] availed from your company and same is reflecting in my CIBIL. I was availed one course in 2022 and opt-out from the course within a week. It was informed to me that there will be no fee or any charges for the same. However, today I got to know that that there was a running loan of INR 89129/- taken by BYJUS from Aditya Birla Finance on behalf of me.
br...

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Address: BYJU’S Corporate Office, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Website: byjus.com

I (Srinivas Ekbote F/o Student Akshara Ekbote, Student Login ID# [protected], would like to file the Consumer complaint against the Byju's Education Institute Offline Tuition Center which they have cheated saying they will provide the Offline classes for 4 Yrs (7th Class to 10th Class) at Narayanguda Branch, Hyderabad.
I have paid Rs/- 99, 000 for my Daughter for the Byju's Offline tuition classes by taking the Interest paid Loan from...

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Address: Kallakurichi

Website: byjus offline learning

I had taken up byjus classes for grade 8, 9 and 10. Now i am not able to access the grade 10 videos. No help available online and offline. How to proceed?

Its the most crucial part of the course. We have shelled in so much of money on this believing the firm! Its so unfair from the company's side that we are not given any kind of help and have abruptly shut down.
Either refund my amount or activate the classes....

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Address: H NO 57 ST NO 2 JASSIAN ROAD,SURINDER PARK HAIBOWAL KALAN,

My daughter joined Byju's team in the month Feb 2024 and this time your representative was saying to fix schedules for 4 or 5 classes every week and also weekly tests on every Sunday without any excuse. But I have seen no single weekly test taken by your team till date, and no positive response with online classes, even hardly 3 classes managed by byjus without any teacher.
Please suggest us positively.
and please guide...

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Since, last year I have been unable to access the course that I had paid for, the SD card seems to not be working, I am unable to login and access the videos. It was resolved for a couple of weeks and lasted for awhile, before it went back to the old way, hence, the problems still persists. I have been unable to contact the support team as the numbers no longer exist and are unreachable. I demand accountability. Either by resolution of the problem by reaching out and enabling the course as soon as possible, or refund what's due, 2 years worth of money (₹48k) that has been cheated from us!

BYJU's customer support has been notified about the posted complaint.

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I'm a class 12 student who enrolled in BYJU'S online NEET batch in class 11 for academic years[protected]. Since October classes are offline, their helpline and customer care numbers are unresponsive. Full fees has been paid, but services have not been provided. Printed books have been paid for, but undelivered till date, and they say it's complementary, we don't have resources at the moment to print and send. Now my exam sare approaching...

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Address: 406 AMAR NAGAR C GALI NO 5

Dear Byju’s Support Team,
I am writing to formally raise a serious complaint regarding my IAS online classes subscription with Byju’s. My details are as follows:
Name: Neeraj Prakash Verma
Registered Mobile No.: [protected]
Subscription Details: Byju’s IAS Online Subscription (2-Year Plan)
Enrollment Date: February 2024
Total Fee: ₹45, 000
Payment Details: ₹10, 000 paid...

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Website: byjus.com

Dear Sir,
With due respect, I am telling you that Byjus tablet is not working and worksheet not received yet. I tried to call customer service several times but no answer, Kindly resolve this problem as soon as possible.
My daughter enroll on 21/08/2022 as Byjus TLP for 4 years for Rs 69000/-. First year they provide everything and service was good but from second year till now they did not provide anything (like worksheet,...

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Address: Benagluru, Karnataka

I had enrolled my child, Master Aradhya, in Byju’s 2-Year Foundation + JEE (11 & 12 Standard) online live classes. The full course fee of Rs. 137, 775 was paid on 24th July 2023. However, since last year, the online classes have stopped without any updates. Despite multiple attempts to contact their customer support, I have received no response or resolution. We find this highly unprofessional and unacceptable. Since the services...

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I got my daughter enrolled as a student in online for Byju's classes in the class 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid 50000 for the 2 years course, I sincerely request to refund back my remaining amount.

I have already requested for the refund but no response from their end. Attached...

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Extremely Disappointed with Byju's NEET Program!

I enrolled my daughter in BYJU'S 4-year NEET program with high expectations, but unfortunately, the quality of teaching has been subpar. Despite repeated attempts to reach out for assistance and access study materials, we’ve received no response and are unable to access crucial resources like practice question papers.

This is not the level of service we were...

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Address: Bengaluru

I got my daughter enrolled as a student in online Aakash + Byju's classes in the class 8, 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid nearly 85000 for the 3 years course, I sincerely request to refund back my remaining amount....

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Address: Banglore

I have been trying to connect with your cancellation department from last 12 months to cancel my course. But still there is no response from your cancellation team. Everytime they told me that you will get a call back from the cancellation team within 2 hrs, 24 hrs, 72 hrs but I never get a single call from your cancellation team. I can't understand what I am supposed to do. I tried over call, email everything to connect your cancellation...

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Address: Pune, Maharashtra

Hello my name is Snehal Kalkhair. I purchased 2 years SSC and railways exams plan for myself[protected]
Order ID- 40fcd[protected]os-00.
Earlier I was facing issue in accessing for some notes of the chapter, and after an year I thought there will be atleast recorded classes but now the recorded classes has also removed from this app and from last 4-5 days I am unable to open app itself it says server is down. When I checked...

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We had registered my daughter for an online class from LKG to class 3
Currently, she is in class 2, half term has been over and she has not yet received the package for class 2
We tried reaching their number and nothing is working. Sent email as well
We have paid the complete package amount abd now not getting the proper material and services. ~~ 50k iNR

BYJU's customer support has been notified about the posted complaint.

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Address: Byju's Whitehat Jr.

We paid Whitehat Jr. for Advanced coding classes on 11th February 2024, but they cheated us and classes never happened. We paid them in full and now no one is responding to our emails, Classes are not happening, teachers are not working as they did not receive their salaries.
We sent emails to Whitehat Jr. team for refunding our money back, but no response received till date.
Whitehat Jr. is a fraud company. We want our money...

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Address: RAMALINGA NAGAR THIRD STREET

Name:Joseph vino - Madurai .
My daughter(Steffy rio J) completed byjus course in academic year 2023-24.
My daughter's application Number is [protected].
I had completed the total payment before 23 Aug 2023 by ECS and got NOC.
But Byjus sent every month EMI SMS to my mobile number . Byjus says that is technical issue No problem.
But after one year on 08/10/24 Byjus taken ₹6413 from my TMB account .br...

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Account number - [protected]
Mobile number - [protected]
student name - D. Ajmal
Registered mail - [protected]@gmail.com
I have taken a course in byjus in 2022 and i cancelled at that time only. but the loan amount is still active upon me because of this my cibil score got effected and also overdued 29999, i have not at all used the course, because of this i am not getting any loan. You also deducted 2 emis....

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