Trackon Couriers Complaints & Reviews

Hi sir
I am saurabh singh from jaipur
I book three courier on 15/9/2017
From jaipur to karnal (Haryana)
My consignment no:- 7402334

I paid extra money for save deliverd my gifts but gifts are broken your side
Then please give me solution on this incident... Other wise give me cost (Money) of my gifts...
This three courier is gifts like watch mug and photo frame...

I also complain put up in consumer court my docket no is — 431685
Please give me solution as soon as possible

Thanking you

My contact no is [protected]

I have send a Courier under courier no-[protected], on sep4 and the courier is not delivered till the 16th of sep 2017, who will be resposible for it.Companiy had told to me that courier will be delivered in 5 days but now about more than 15 days have been passed and courier has been not delivered.who will be responsible..?what will i do.?there is too much important documents in the courier..;What will i do..??

Consignment no [protected] dated 06/09/2017
It's an important school document to be signed by principal was sent from kharghar - 410210 to kathmandu, nepal.in kharghar here are saying have reached kathmandu office but in nepal they're saying it's still in delhi. It's really important and original school document. Please find it or deliver it asap.

It is such a harassment to me since monday as i can't track my courier which was out from udaipur for delhi since friday. On the top of it, no one picks up phone either on customer care no. Nor in azadpur office. The last status showing in out for delivery since yesterday from azadpur. Has someone eaten that courier of mine? Track no.[protected]. Kindly revert... The courier was on urgent basis. I must say such a pathetic service o[censored]r company. Will never refer it to anyone in future. The man no.[protected] is out since yesterday morning to give my courier in shalimar bagh. Either that man is missing or my courier.

I am from ujjain. My order no is [protected]. Previous 6 days my order stuck in indore office and customer care didn't pick my call. Worst service ever bad experience with tracking. M y parcel take so much long time. I order 5 se and it dispatched 6 sep but currently it's not arrived. It's so heartened and bad your service and customer care department is worst then others courier company

I booked a parcel delhi to dibrugarah assam, first they have received and provided me tracking details too but after 3-4 days then when i tracked it ws showing consignment numbwr is incorrect. Then again i called up trackon representative, afte the conversation next day it ws showing parvel is on the way, yday i got shocked bcz tht consignment ws showing out for delivery not in dibrugarah assam but in patna.
These stupid people negligent staff of trackon said parvel os with us bcz there are no services in dibrugarah assam. I had words wd dese useless people 3-4 times in btwn bt thy never said it s wd us,
Now who ll be answerable wht thy wr doing wd my parcel?
Given contact number always busy,
Pathetic services, i would suggest to everyone dont trust these people specially delhi branch.
Shameless people of trackon

The consignment has reached the ambattur hub on 6th of september and its already 2 days now and they still are not delivering the courier. I called the ambatur office and the way the lady spoke to me has unethical and even the manager of ambattur hub is unethical and rude. They can't even intimate the conserned person that the area is not covered for delivery. And when asked about this with the manager he replied, "we don't call the customer its not our business". Highly disappointed. Please take proper action.

A courier (# 6550) of very emotional attachment was send to my sister, on account of raksha bandhan, on 31-july-2017 from trackon courier, mulund (East) branch to madhya pradesh.

The courier manager very confidently said that the courier will be delivered within 7-8 days. He even called up the destination courier branch and confirmed the day of delivery.

Here i am after 37 days (Yes, you read it right, 37 days) i'm still awaiting for any concrete response from the trackon courier about the status of my courier. Mind you, i've visited the mulund (East) branch about 10 times and they have different reasons everytime (Address not found, unable to contact the destination person, in transit, will be delivered this week, next week and what not...) and finally it was said that my courier has been delivered. I was relieved that finally my courier was delivered after 25 days. I cross checked with my sister, she said it is not received.

Dejected and frustrated, i once again went to courier branch and asked where is the proof of delivery. He again started giving excuses (I've asked for the proof, proof in transit, mumbai rains and what not...)

I think they have lost my courier and are making up excuses to just ensure i get frustrated and stop asking them about my courier and its acknowledgement. I had really an emotional attachment with the courier and have send rakhi to my sister who just got married last year.

I've never seen such unprofessional attitude towards customer and their service is not something i would like to avail again. It is a waste of time and energy and more importantly carelessness towards ensuring delivery of items for which they have opened the courier agency.

Pretty bad experience in dealing with trackon courier.

My friend send a courier on 31-aug-17 from delhi on the same day courier received on chennai airport and dispatched to trackon courier office, guindy, chennai-32.
But today 06-sep-17 still i am not received my courier. I never had such a bad service from courier. Even ordinary postal also delivered within 3days to any part of india.
Friends, don't go trackon courier in future.

Trackon couriers have miserably failed to deliver my parcel in time, which was sent from kandivali east mumbai, to andheri east, mumbai. The courier contained highly important documents that weren't delivered on the said time as committed by them. Their negligence and lack of commitment has led to extreme loss of money, time and energy for me. They said courier was sent on the 28th of august 2017 and was expected to be delivered by 30th august 2017 at the max (Committed by tracking). Even after crossing the timeline of delivery no one from their team cared to inform that the courier couldn't be delivered. After chasing them from 31st august till 4th september, finally they broke the news that the courier was undelivered as the address of the recipient had changed. This excuse was an absolute lie since it wasn't the case at all. The recipients are permanent residences and not tenants hence there was no possibility of change in address. After several calls being made to executives and managers of trackon mumbai's kandivali east and andheri east branches, an employee named mangesh with phone no.[protected] said the docket is in trackon's andheri midc office. When i enquired from their executive at andheri office, he said the courier never reached there! Being informed the same to mangesh, he wasn't ready to accept the fact and challenged me to complain to any legal authority rather then help resolve the issue. They kept playing blame game that its at andheri office or kandivali office. Also on being provided phone no. Of branch manager by mangesh as he said he cannot do anything about courier, i made repeated calls and no one had the courtesy to call back also! Trackon works in this way where customers always have complains and they can't really do anything about it. After a heated argument, he finally committed to deliver the courier on the 6th of sept as per his convenience and he did so. Unfortunately, the documents in the courier were of no use by this time and it was a total waste of money, time and energy for me and probably some more people who suffer due to their absolute lies and manipulations by taking money from customers and failing to deliver the consignment in the committed timeline. I demand strict action against this company which functions in such an ill manner. I also need a compensation for loss of time and energy i had to bear with due to them. They are big time scammers! Attached is the receipt of courier details. For a distance of 10-15kms delivery time cannot be 10 days.

My parcel sent from sudev fashions surat to coimbatore. On 3rd august. Till september i didn't received anything. So they sent parcel again through this trackon. Courier on 2nd september. I just want to know at least this time will i get my parcel and when it will reach me. My tracking number [protected]

Sir
I had booked an parcel no [protected] from solan for delhi on 31/08 2017 but still it did not reached the destination in vasant kunj new delhi on the name of m/s dreamearth holidays g-9, anchal plaza, near vasant kunj post office, nelsal mandela road, new delhi-110070. Ph.[protected], 46828230 mobile-[protected].
While full address and telephone nos mentioned on it. Please trace & deliver it quickly

I had sent out a product to a customer using trackon service from pune to delhi with a handle with care tag. Awb no -[protected].
The delivery boy did not handover the parcel to customer instead left it with security.

Later when the customer received, they received it damaged.
After continuous followup when asked for reverse pickup, they did pickup and put an to pay additional charge of rs 150. Even after having told we do not want to use the facility of to pay.

Now they refusing to handover the courier.

Unprofessional and pathetic service by trackon couriers.
Firstly they damage the product and then charge additional for reverse pickup.

I am yet to receive my own parcel back. Can some one responsible from track on courier team, check on this and get back my parcel.

Contact numbers of the people, im following up with are not responding -
1. Vasant kunj contact no - [protected]
2. Customer support delhi - [protected]
3. Dinesh aggarwal from track on delhi (Who did all the miscommunication on payments)- [protected]
4. Pune track on - [protected]

Please take action against these people for thier unprofessional behaviour, not responding and pathetic service.

As per below information the expected courier was received at their destination office on[protected] at6 12 30, since then i am trying to contact them @ [protected]/[protected] and[protected] but no one is bothered to respond the calls and till now on[protected] @ 12 pm my consignment is not yet delivered. Kindly help.

Please find the awb details screen shot as per their website tracker

Status of awb no [protected] not updated
Details
From to man. No. Date time
Jammu hub delhi h. O.-[protected] bd4954413 30/08/2017 17:54
Delhi h. O. Delhi airport hub-[protected] bn5769761 31/08/2017 16:47
Delhi apo. Hub bangalore r. O.-[protected] bn6554571 01/09/2017 05:07
Bangalore hub malleshwaram hub-[protected] bn5688658 02/09/2017 12:32

I paid for a food parcel on 26th aug.2017 at mulund (East), mumbai to reach manipal, karnataka.. The agent assured me that it would reach manipal within 3-4 days. However its1st september & the parcel is still lying at banglore from 27th aug.. Even though i paid such a huge amount for food items, it will go to waste after so many days. Even website doesn't show latest position of the parcel. Now the agent is not giving feedback & has asked me to make a complaint.
Trackon no.[protected]

Respected sir/maam
I had booked my couier from allahbad branch on 24 and 25 of august which i have not recvd till now... My customers are now worried there parcels...
Please look to my matter and plz i frm as soon as possible.. My courier id are as follows;
Origin: ald
Destination: mumbai
Id number:[protected]

2nd courier
Origin: ald
Destination:pune
Id number:[protected]

3rd courier

Origin: ald

Destination: kolkata joka

Id number:[protected]

Still i am attaching my couier slip... Please resolve my issue as soon as possible

My parcel id [protected] sent from delhi has been dispatched long time back (About 2 weeks) which is not yet delivered.

After lot of negotiations with the sender i was at a loss to track the courier until recently i received a call from the trackon courier head office, delhi informing me that the courier personnel is unable to contact me as my contact details were possibly wrong and he couldn't reach me.

That same time i was asked to contact the concerned delivery guy and confirm the address details. I immediately followed the same and discovered that my contact number as was provided by the sender was wrong.

Till this is understood. But now the delivery guy is reluctant to come again and regardless of me repeatedly insisting him to come atleast till the landmark and then call me, he is reluctant and being indifferent. By now the parcel is delayed by more than 2 weeks. Following are the details of the delivery guy (Or the person i was asked to contact from trackon head office, delhi) :

Name: aurobindo
Contact number: [protected]

I was waiting for my package from j&k, checked online and got to know that the package has reached pune and is out for delivery.
Later i checked again and saw the below message as package delivered with company stamp at reception 14:00 pm. Which was all false the package was not delivered at all and the status was updated. I tried to call all pune numbers but no answer to my call.

Tried on this number as well
From to man. No. Date time
Pune hub shivajinager-iii-[protected] bn5350655 31/08/2017 10:04 again no answer.

Consignment no 7179258 status date
Delivered with company stamp (Received by:reception-) 31 aug 2017 14:00:59
Sent for delivery 31 aug 2017 11:35:21
Arrived at pune-pune 31 aug 2017 10:48:09

Now at 5:30 pm a guy from trackon comes to deliver the package. When i questioned about the false updates, he said we do this with fast couriers.

25 july ko parcel krwaya tha jaipur s indore missed h fir service dete kyu h jo loss huwa h wo dene ko ready nhi h aur company wale kahte h ki janha s krwaya h parcel wanha s le aur wo kahte h company s aur ab pta chala h ki janha s parcel krwaya h wo authorised nhi aur kah rhe h ki meri shop ka name nhi aaye. Bagda comunication name s h chitarkoot m wanha s shayar name s koi parcel le k jata h.1 month s jaipur aur delhi office m phone krke pareshaan ho gye h aur koi fark nhi padta fir kyu parcel lete h.. Aur kyu service dete h. Badddd service

Status of AWB No [protected] Not Updated
Details
FROM TO MAN. No. DATE TIME
AMRITSAR RAJPURA-[protected] V1145328 21/08/2017 19:11
RAJPURA BHATINDA V1997283 22/08/2017 01:32
BHATINDA HUB MANSA-[protected] BN3458565 22/08/2017 14:19

No one picked up call and no one delivered courier. its too urgent. What a ######## service.