Urban Company Complaints & Reviews

Pathetic work done by the service providers nominated by Urbancompany!

Poor cleaning - no machines, no chemicals used.

UC doesn’t have a contact number which works and have been raising this issue over the app and over email for the last 4 days but no one is bothered!!

This is ridiculous and unprofessional!!

I booked a service through UC, and after service there is continuous water leakage in heavy amount. When I booked a revisit, the other technician told me that there is a damage to the AC due to which water is leaking. Now since there was no leakage before the service, what another source of damage is there I can't understand.
UC is not even taking my calls, not replying to my multiple help requests, they have simply avoided the issues. Highly unprofessional behavior on their end.
I need support since the part which need to be replaced is costing around 5000Rs. I can't pay this amount due to fault of anyone else. Please help me with the issue.

Where do I start... Day 1- Team did not come and called to postpone for a day. Day 2- new team assigned but materials sent by the warehouse were incorrect.
Day 3 and 4- I kept waiting for tha texture wall painting worker but no one turned up and Supervisor found mismatch in two boxes of colour with same colour codes on top. So another exchange request was placed for the material. All this while, UC customer care did not call back even once after raising 6 complaints from their app. On the contrary, on day 1, they were calling me within 2 minutes as I had to make the complete 100% payment in advance. Once it was made, they have ignored all my calls and made me suffer. The job was supposed to finish in 5 days as per the estimate given by the so-called painting expert and today is day 5 and my single room is not finished yet. I am feeling stuck and helpless as there is no Customer care number or email to even contact them. Will certainly file a complaint in the Consumer Forum if the work is not finished as per my satisfaction after going through this harrowing experience.

First time I rescheduled a salon service, nobody turned up. They were not able to assign a beautician. When I asked to speak to a supervisor, the agent Akshata, said that no supervisor was free to take the call and promised a call back in 15 minutes. Needless to say, no one called. She called up half an hour later to tell me that they were still not able to find a beautician and when I enquired about the call back from the supervisor, she said that he would call back in 24 hours.

Then I booked another service for 7pm and had asked for a L’Oréal sensiglow facial. The beautician came with a Cheryl’s facial kit and on being asked, she said that Urban company gave them those kits. Nowhere on the app is it mentioned that the kit would be of Cheryl’s. Why is urban company trying to defraud customers. The guy from the escalation desk who called, Pratik, said that L’Oréal and Cheryl’s is the same. They are not the same. He was looking at some app and saying it was mentioned on the app but neither the beautician nor I could see it. I still have a print screen of the place in which there is no mention of them carrying a Cheryl’s facial kit.

I have booked kitchen cleaning service on 07/09/2020 where I have already given feedback and and comment also that all my utensils got back and tiles also damage . But till date no one has resolve my issue

I bought home clean services by paying over 5600 rupees only to be served by unskilled workers without right machinery and chemicals as claimed in their videos. They spoilt my taps ended up driving them away without cleaning my bathrooms, marble floors granite and marbonite floor as they didn't bring the scrubbing machine and specific cleaning chemicals. They also didn't have a vaccum cleaner to clean the sofa. All efforts to get a resolution failed as they turn selectively deaf to our complaint. Will warn all customers to stay away from their sweet smelling videos. Total daylight robbery. Very professional in executing this...BE Careful Stay away from this company UC... Also spoilt my taps by cleaning them with harpic a toilet cleaner.

I booked house painting job from urban company.. starting date was 4-9-21 the very first day team teacher late at site,
Only one labour was at site.
On 9th september team neither came nor informed.. i called the supervisor he said team is getting vaccinated also i have many sites at this point of time so song be able to come today.
On 10th march m writing this complaint at 1.00 Pm no one reached at site till now, i called and there is new excuse buying paint so will be late.
Also no supervisor was at site on a single day if I have to convey any thing I asked the labour to convey the message to supervisor or called him myself.
Very very unprofessional behaviour by urban company will never ever recommend painting service to any one from urban company.

I expect a better service from Urban company. But unfortunately the after effects of their last service is pathetic! I have avail their beutician service on 5th September 2021. But I am getting a number of patches in my arms, underarms after white chocolate waxing which astonished me to the extreme. The scars and spots are getting deep.I have avail the chocolate waxing a number of times previously but haven't faced this type of issue. Also the entire hand and legs are itching continuously from last four days! A simple patch test is also not done before starting the waxing. Now I am under the treatment of Dermatologist. I have already complaint to your company and the customer relation manager promised me to keep in touch with the issue. But again unfortunately they are not responding from last one day. Now what will I do with these scars?This type of service from reputed concern like Urban Company is really pathetic.

I have requested a cleaning service for my microwave and once they cleaned i am unable to start it.
There is a electric spark coming when I want to use.
I have escalated it to them but still they have nor resolved.
They asked me to bookk for service and will refund that amount.
Later a professional came and he went after checking as he has to buy some parts.
I am regirousely calling them but they say wll get back soon.
Since 4 days I am waiting and no call on my problem to rectify solution.

After a detailed consultation with UC, I availed painting service. Consultant promised about 1 year warranty for cracks on the wall. However, there is no written confirmation. After I took the service, they denied warranty for the same. I have been requesting for callback and sent multiple emails regarding this to UC customer service. Nobody bothers to respond. They have cheated the customer regarding warranty just to take the service. Once the service is over, they don't bother to give a callback. This is the reason why they don't have customer service number in india

We are trying to contact Urban company. The appt was booked for Ikea assembly for a TV unit. The Carpenter sent by Urban company damaged it. We have submitted complaint to ikea and Urban company and both are not responding.

Air conditioner unit damaged by their tech. After numerous on going calls and discusion at various level and sending 5 technician on diffrent dates. They agreed to Get it repaired it tbrough LG company, supplier of ac . I was told to go to LG for estimate and submit reason and cost of repsirs. I reluctantly did that and submitted detsils to them . Instead of paying money to the LG tech, they send me a link to go to the first mechanic, who visited my home for repairs and want me to book another appoinment with him again for free repairs. Thr bed room is without ac for more than a month now and i am still struggling what to do now. Cannot trust them anymore. Beware of their tactics to frustate you so that you are forced toget it repairs crom your pocket, even if the repairs are under warranty

I booked appointment for My split AC cooling problems on last Sunday on 05 september. Call was attended and some parts were replaced and servicing done .But after paying rs 1800 problem was not fully resolved .Cooling is not proper as it was previously.I am not satisfied with work done.It means problem was not diagnosed.

Even though I am still eligible to book my second service for my split unit it shows the deate to book after 19/08/2021 your application is not taking my book I have already paid for it please check and solve the issue at the earliest...

Hi I need urgent bathroom cleaning today itself
I am searching ur contact number but I didn't get ur number
So that I kept a complaint
Please provide ur service today itself
Thank u

Hi,

I booked urban company prime service. I paid directly to beautician via phone pay. In app it's showing 2540/- but directly to beautician I have paid 2696/-. I am attaching both documents. I don't understand in uc app why it's showing payment pending. Kindly resolve it.

Also I want to raise a complaint. In that service I took chocolate roll in wax.
After few days I saw redness in my underarms after that I got black patch in my underarms. Also it's paining. Is urban company using duplicate wax and brands.
I am not happy with service also my skin is facing issues. Underarms are sensitive part I got big black patch not able to wear sleeveless dress. Extremely upset. Kindly help me and help me to resolve this issue.
If you want any payment related documents kindly let me know.

Hello.
My name is Madhushree
I had booked an appointment for sofa cleaning on 13/8/21 around 7:30 pm
Rs 648 were transacted but appointment wasn’t confirmed
I got the msg that I’ll get the refund in 7 days but I still haven’t received it
Can you please look into the matter?
Thanks!

Yesterday on 4th of September 2021 I booked a service for bathroom deep cleaning in Pune. One of your person named came and cleaned the bathroom and at the same time he broke the bathrooms basin and flash tanks pipe.

Dear Concern,

Have repaired my LG Television 32'' from Urban Clap on 09th of May'21 same was got repaired and I paid 5I approx, but facing little bit issue meanwhile. Now facing the challenge that screen is not visible and executive told us that same will needs to be repaired again.

Request you to look into this issue and get back with resolution on high priority.

Hi. After my services on Thursday morning I got painful rashes in my armpits. I sent the images also to someone who called me from urban company. I was supposed to get a dermatologists appointment but it never happened. Kindly revert back.