Urban Company Complaints & Reviews

I took essential car cleaning service from urbam company on 12th aug 2021. These service partner used rubber buff to wax the car after wash which caused multiple circular scrateches at various places.
Please resolve

Ysterday i booked for 2 bath rooms intense cleaning. i asked for 12th august 2021 at 11 am. one mr. muthusamy came and he saw the bathrooms and simply refuse to clean and he asked me to reschedule . this year 4th march 2021 one person came from your companyand cleaned my bathrooms. he came from kovilambakkam . he didn't atar one word. he clened the bathrooms and we were satisfied.

but this muthusamy not even tried and he simply taken photos and asked me to reschedule. its horrible.

Hi I booked a 2 bathroom cleaning services and i paid 836/- through gpay
but ur person denied to do the work.
A customer care person called me for enquiry .
i explained him about the person denied the booking.
he took the feed back n told that he will cancell the booking n refund the full amount.
But i was refunded with 537 through gpay .
it was n hard earned money.
i want my balance money back.

ilavarasu
[protected]

My AC was serviced in April. And in just 2 months AC cooling stopped. Worst service and customer support I have ever received. Fraud company and they are just looting people's hard earned money.

The technician has damaged my tv and when i asked him to reapir it.
He did fraud with me by just putting black tape over the damage part as the panel was black in colour so as to just hide it.
The technician didnot repaired it.
I want the tv to be fixed

Hi, I took Air conditioner services on 7th aug 21 and that service engineer told me some service valve you have to change so i also said ok and he told 1 valve cost is Rs.700 but you have to change 2 valve that total cost is Rs.1400 i also said ok. After service finished he told me sir as per bill only 1 valve added in bill that is Rs. 700 and balance you have to give cash and i said as per rate card 1 valve cost is 700 so you have to add another quantity then it will come 1400 na then that engineer told me it is not possible sir and i told him once added 2 valve then only i can pay the service amount. After that i checked in another service engineer (previous i took service in urban) he told 2 valve is 1 set that cost is 700 only but as per engineer request your urban company billing also changed that bill amout like extra 700 in total amount and now i explained all this things to customer service executive then they told sir pls pay after deduction of that 700. Last 3 days i felt very stress about this case.

I am 71 year old . My split ac was damaged during service, was repaired some time back .It is not workig . Need help

To day morning I have booked hair saloon for my granddaughter and company has appointed one guy. In afternoon I have checked and chatting with that guy then he has refused to cut the hair of girls.
How you are appointing such a person who don't know the work ? Today We have function and without this service what can I do in the last moment.
This type of service o[censored]rban clap I can't think.
You are really doing service properly ?How we can relay you.I have booked service on my another phone [protected].
Dipak Modi
[protected]

I want to use my wallet Uc cash.. I don't know which payment option select.please help me....

Today 9th aug 2021 at 12pmUrban company sent a barber by the name of Aslam
Aslam refused to show ID at door
Aslam came within 6 inches of customer and touched the cutomer's phone
Aslam spoke disrespectfully and threateningly to the lady of the house when told to keep safe Covid protocol specified distance.
He threatened the lady again by saying he would leave. This would have circumvented the entire procedure o[censored]rban for ratings and description of why the rating was low.
In particular the disrespect by these males to ladies needs some serious gender attitude and protocol training.
The worst is grievance redressal phones[protected] and[protected] are not answered Our email : [protected]@hotmail.com

I booked an appointment for sofa cleaning service from urbancompany. Appointment got booked and chhote lal kumar yadav was assigned. But instead of chhote lal kumar yadav deepak came..He cleaned the sofa but we didn’t like the service the moment he was working. I told him that the sofa is not looking clean he started arguing.

He plugged his machine in our switch board and damaged it.not sure how.

Started arguing on cushion service that cushion are not free with 7 seater sofa i told him that will pay you cash 200 rps and he cleaned the cushions as well.

Left everything as it is on the floor. Surf was everywhere on the floor.
I fell down while cleaning that floor and injured my left knee and and hand.

Called the customer service to check if cushions are included or not they said cushion service is free and credited 200 rps as a goodwill to my UC credit. I called them today as well as my sofa is not looking clean at all and the switch board is damaged. UC advisor (Urban company advisor ) did a conference with deepan and both of them started arguing do what ever you want to do we can’t do anything. Then the UC advisor said that the cushion service is not included in 7 seater sofa.i told him if its not included you should have informed me at the very first place when i called you instead of giving me 200 UC credit. He said i am the only one whom you spoke yesterday and i gave you the credit.I asked him what is the resolution for the switch board and the uncleaned sofa

He said we cannot do anything..

This is not how it suppose to be. All threads are coming out of the sofa after he cleaned . This is not how the service should be. I have paid for the service which we didn’t get. I have never expected that UC has this kind of customer service. I informed them that i will be raising a formal complain against them they said do whatever you want to..

Need you to look into this as soon as possible.

I am neither able to book nor able to contact customer care for the job of installation of 1.5 tonne split AC with servicing & gas filling at Laxmi Nagar, East Delhi for tomorrow Sunday the 8th August, 2021.

Please call / contact me at [protected] immediately for booking.

I have requested Urban clap to check my smart TV as the issue was my TV was automatically getting off and then on after few seconds. after 15 minute's the problem goes and u can continue watch the TV without any issues.
25July the technician came & suggested to replace the backlight which will cost of 6000/- for this problem. He assured me the problem is due to back light got faulty.
After replacing the backlight when he start the TV the problem was still there and it was not resolved.
Then he said might be problem is with the invertor board and he again open the TV set & replace a small part after that he said it will be fine now.
After finishing his job we checked and TV was working for 5 minutes later he left as we need to go out due to Sunday.
Next day i.e. Monday when we start the TC we observed the same problem still exist and i immediately call to Urban clap .
From that day to till today i am being harassed to pay Rs 6000/- by Urban Clap and when i refused to pay they said then technician will remove the backlight he has replaced.
My question is will urban clap give me the assurance that my TV will be on same position when i called the technician.

On which they have no answers.
Pl suggest should i file a police complaint against this harassment.
This is purely cheating.
Means if you switch board is not working UC will ask you to change the entire wiring of your house and then if the problem is still not resolved they will ask you to pay of the internal wiring
.
Pl suggest ...

Called for AC service in March. One of the Acs stopped cooling the same day. Called another person from UC. He informed ACs have not been serviced and there was a gas leakage. I made complaints but UC asked about proof that ACs have not been serviced. Since we were in a hurry and due to lockdown issues we made another payment for getting the servicing done again. Ac stopped cooling soon after the warranty period was over. Same guy came charged gas again took money and went away. Few days after that water started dripping. Two people came yesterday and informed us that since ACs have not been serviced the problem has arisen.
Each time a new guy comes and informs me that the AC has not been done properly whereas I was charged thrice for servicing.
This is sheer cheating. I cannot sit quietly even it was 5-7 thousand rupees.
Am going to file a case against them.

Booked for painting services at Urban company through mobile application.
Advisor executive given quotation and I have accepted that quotation and paid amount to start painting. On 6thAug2021, workers visited to location and left from by saying meterial is not sufficient to paint complete home. Here twist is meterial supplied by Urban company. Raised complaints in Urben company app and no one is responding to my complaints. Please share escalation matrix to contact on my issue.

I have raised the issue with the company two months back related to painting a small table for which I have paid 9500. The work was not done properly from day one and the same was communicated to the company.

Further one month back, the painter from the company visited me and confirmed that the work done is worst. He was surprised that Urban company has provided such a service.

After that, I have got a call from the company that they will send material and painter to my flat. I was patiently waiting for 1 week.

Then all of sudden, the company changed their mind and started asking for 40% more money. When asked why they were not having any answers.

The issue kept on going, then another day I got a call and this time company is asking me 30%, again when asked why my call was disconnected and the issue is closed.

I am seeking help. Either refund my complete amount of 9500 or fix the isue.

My Geyser is repaired multiple times, still the issue persist. Urban company is not reachable.

Greetings, in march I come to know one person name Sunil jamjade.who is working in urban clap hair spa.Pune.when I asked about keratine service he told me don't book via urban clap I personally visit and do the job.when he come I got to know that he was totally unprofessional and having 0 knowledge about hair service and he damaged all hair.I made mistake that I paid him.then after following him I keep requesting him to fix the hair or refund d money.he is just promising and doing nothing.I got to know that also while doing service he always drink alcohol .I request u to take action against him and fire him.

I booked for my ac service on 14 May for servicing and repair.

Exactly after a month my ac stopped cooling on 15-16 and then i booked a visit for 19june. When asked the sevice agent told me that there was leakage and he has fixed it.

On 1-2 july my ac again had issues with cooling and i again scheduled a visit. The agent came on 4 july and after an entire day of trial and testing he advised that the cooling condenser needs to be replaced as there was leakage in it. I confirmed with him whether this would fix the issue or not and he confidently assured me that it will. I paid 5500 for the same.

On 30 July, again my ac stopped cooling amd i called him explaining thatit had just been few days and the same issue is occuring.
He visited on 31 july and told me there is leakage and your warranTy period is over and there will be charges to refill the gas.

Now any sensible and logical mind would understand that he has never been able to detect the root cause of the issue or even he had then the consequent visits went vain.
Now i urgently require urban company to take this matter with immediate attention and resolve this issue and i have spent money for a new replacement and within the same month the ac started malfunctioning, then please answer me how did it solve my problem.
I need an answer and a solution for the hassles of scheduling visits and again facing the same issue.

Attaching the invoices.

It’s been so long I’m trying to get in touch with the company
..
I have account registered by the name Sushil kohli and contact details
[protected]
[protected]
We registered a service in March .. for refrigerator ..which got completed in starting of May due to lack of items .. then I saved many issues with the job ..I contacted professional so many times since then ..he came one time two and say that leakage will remain..I paid the amount asked which was not uploaded on account for so long when I tried to contact the company ..it always show payment pending ..so how can I contact the company
I’m facing problem since then
I paid a huge amount of 7000 asked by the professional ..
.. now again from past so many days ..refrigerator stoped working
I’m again trying to contact the professional ..he is just ignoring it .. I asked him for the bill too .. he is not providing us with that too
Wind asking more money for the job ..
what the urban clap is doing .. your executive comes at our place .. done work which only works for few days .. then they start asking more and more money ..
kindly look into the matter
My contact details are [protected] job was don’t by Anuj Sharma
Please contact me on this number

Sent from my iPhone