Urban Company Complaints & Reviews

I rescheduled my booking at an available slot. But beautician could not be assigned till my slot timings & no one informed me. When i asked customer care to call me, they said they are trying to assign. I kept on waiting till late in the evening but they failed to assign any beautician. My question is how could i possibly reschedule my booking at a particular time i[censored] have no beautician available for that time.why were those slots visible to me if no beautician is free at that time? This has happened with me twice. I am highly disappointed. I would never ever book again on UC. It is such a mental harassment of me

On 18 September 2021, At 1.15 pm, Mr Harish Bisht was hired from Urban Company, Before the job itself I had word with Disha one of the Tele callers from UC, I had requested her to send me a professional hairdresser for my daughter's haircut. She assured me the one coming is a very talented and experienced hairdresser.
After that, I consulted with the hairdresser, showed the image of style and he told me he will start the job, I even asked him if he cannot then he can opt-out. He told me that he is experienced and has no worries.
He cut my daughters hair in such a ridiculous manner, that the hair looked so bad.
I complained, he just ran away. I complained to UC, They decided to give me another hairdresser to rectify, But the person who came said he cannot rectify the hair in any style just a boy cut will be the option.
We were devasted by the end result.
I have complained many times but no resolution has been provided by Urban Clap/ Company.
I want justice for this injustice meted at my daughter's hair. For a girl child's hair is important, She looks like a boy and she cries all the time.

We booked intense bathroom cleaning service for 6 bathrooms from urban company. 2 ladies had Come not professional looking at all. They had cleaned 3 bathrooms and when I repeatedly kept telling them it is not clean at all they started screaming at us.. She threw her phone on the floor and started misbehaving and threatening us. This is not acceptable at all from urban company such astrotious behaviour is not acceptable at all. I want you all to take an action immediately. She was lying on top of that my mother was going to hit her and she was making a scene outside our house and denied to leave the house. I am attaching few pictures which they claim they have cleaned the bathroom.

I had booked a salon at home service and there were sooo many cockroaches in her bag which are all over my place now. I asked to back up and leave without taking any service and I had to ask downstairs person to deliver me HIT so that it won't spread.
I have few photos of how big cockroaches are and this is not done.
The beautician asks me not to add it under her reviews... why?
What kind of background check you guess do before sending someone at our place.
And as a "token of apology" you are ready to give me 1000 urban clap points 👏 which is 100 rupees

As reqeusted by UC Team Again I Booked a full home cleaning service (essential package) for Rs 4048 for a 2 bed room apartment in Bangalore through online mobile App on 24 Sept 2021.
The technician has visited the house started work but i see many places they did not touch even and clean the many places.
Look at sample pics uploaded here and there are many more places still with same dirt.

I noticed the same clothes used for both rooms and kitchen and in many places, nowhere using the brushes to clean in required places. No proper safety measure like not wearing a proper mask. No one has the uniform and proper ID cards to identify. I believe the vendor has given the subcontract to local folks who do regular work without safety measures. The machines they carried were not cleaned well and looked years old.

I had to sanitize my home again and especially Kitchen and Bathrooms.

i have raised complaint many times and sent email on uber help email but no responce, no call, no actions.

The urban clap is Such a unreliable and disgusting and they dont have the customer care number and proper email id to assist user directly. disgusting service.

I dont know what they make with this money by making fraud earning from the customer.

I had taken an AMC for my water purifier and subsequently cancelled on 21st Aug as the inclusions were not clearly communicated. It has been more than 1 month but the company is yet to refund 2/3 Rs. 1732 of the AMC amount already paid.

Despite multiple calls and complaints to the customer care, there has been no action

Kindly take necessary action and help me get my refund amount back at the earliest

I wanted to explain my service experience from Urban Company which I took.
In my house I was having a drainage issue with Kitchen Sink and Pipe, for which I requested a plumber from Urban Company and selected "Waste Pipe Leakage" and it was showing me cost around INR 200 and I understand spare part cost is excluded, so I booked.
When a plumber came he checked and said I have selected the wrong option and this service will be considered in "Wash Basin Blockage Removal" so he selected that option too, somehow I agreed because I wanted to get that solved and if I still refused, I would have to pay.
Then to purchase spare parts (Pipe and Strainer) the plumber asked for INR 300 and went outside.
He came and changed those parts in the wash basin and then my total paid amount was INR 746 (INR 300 for parts and INR 446 UC bill).
Now today in my disappointment, the same problem came in my wash basin, for which I bought from the market and used drainage cleaner powder in the sink.
After some time, what I saw is, that the changed pipe melted and all the water came out on the kitchen floor.
If any customer is trusting a company or service provider and if he got such type of service where he has to pay an extra amount and still he did not get good quality, then what should he do and why should he trust such a company.
I want my money back along with the compensation.

Team came to my house without any proper equipment to clean sofa, bed, carpet, curtains, ceiling fans, floor cleaning etc. We have requested for 'Deep Cleaning Services', for which I have paid Rs. 5648. Since it is deep cleaning, they charge additional Rs 1200 approx. [As per me, this extra money is a waste]
As per thier site, the following are the list
Bathroom Cleaning,
Kitchen Cleaning
Sofa and Carpet cleaning
Essential home cleaning
Cockroach, ant & general pest control.
When asked the team, we were said, their contractor company has not provided any equipment like ladder, brush, for cleaning sofa, carpet, curtains etc nor any pest control medicine for kitchen etc. When we spoke thier contractor, he just told the team to clean what ever tools they have.
We really wanted to clean Sofa, bed, etc. during this but did not go well.
I request for a refund of at least my extra money ~ Rs 1200 from the total to be returned as the basic purpose of cleaning sofa, bed, carpet [which are more dust accumulating ones]...

My order is in 14th September still I don't get the order I need it urgently order no is[protected]

Urban Company — Home cleaning service

Booked a full home cleaning service (essential package) for Rs 4048 for a 2 bed room apartment in Bangalore thorugh online mobile App on 23 Sept 2021.
The techncian has visited the house started work in Kitchen and he did the damage for Modular Kitchen tray.
When i asked he was keep trying and completely damaged and he stopped the entire work and left the house without cleaning.My whole day has waited and no one has contacted me though gave the complaint.

The urban clap is Such a unreliable and disgusting and they dont have the customer care number and email id to assist user directly. disgusting service.

I dont know what they make with this money by making fraud earning from the customer.

I have applied for complete home Fresh painting from Urban Company. A painter advisor told me that the old paint will be remove, 2 Coat of putty, 1 coat of primer and 2 coat of paint shall be applied for the package that you have selected. When the painter started working on Day 1, he started applying putti directly on wall without removing the old paint. when i highlighted this, the painter said that he was not told to remove the paint and will accordingly not do so. When i told him that urban company has committed for old paint remove, the painter told that uske liye 1 lakh lagta hai which was completely absurd and against urban company policy, after stating this painter with his team (who were not even wearing mask), left the premises with their tools. When i inspected the area they were working, I saw they purposely damaged my ceiling and wall (Images shared below). I have informed advisor about this and he keep on saying he is with other client and will call me once he is free, but he has not given any call. I have raised couple of complaints but no one from urban company has responded.

I am in very difficult situation with my money stuck/stolen by Urban company and with additional expense that i need to incur to repair my area.

Please help. I need complete refund along with reimbursement for property damage

I booked geyser service technician has visited changed the spare part but from next day it’s not working tried to reach u but couldn’t complaint through app called customer care but no response kindly insist ur technician to fix it ASAP.

Thank you

Hi, I have paid & booked AC Installation in urban company on 17th Sep 2021. Due to some issue with technician, I highlighted and asked to change the technician on the same day around 8.00 pm (IST) with Urban Company support team. But still (21 Sep 2021) I didn't get any proper response from the support team. How long do I need to wait for AC Installation ?
Regards,
Naren

I had got the service of washing machine repair.
The employee took 1400 rs but gave me invoice of 1163 .

Why so??

I have booked a painting service which includes both wall painting and wall texturing. I have selected a design to which they agreed but couldn't able to complete the job. They promised me that other painter will complete the job, finally wall texturing is still pending.
I have raised the complaint many times but no one are solving the problem.
I had paid the full amount, they are neither completing the job nor returning back my money.

Earlier we used to be proud to be in the company but now we have increased the charges a lot as our safety fee but it is deducted from us. Service charges, taxes, and credit go to our company. And how professional we are. Every partner is searching for a new company every day.

In July when I booked I paid in advance for 2 services . When I booked for today's service that credit did not reflect and I paid again since I want the haircut to be done immediately . Worst is your website . No way to communicate and you have standard questions which has no relevance . And two days it is not resolved . What type of customer care it is

Asokan

[protected]

Hi,

One of your Washing Machine Executive - Iyaz Ahmed in Bangalore has cheated us by fitting a defective component of 5500 Rs. He asked me to pay him personally as you deduct your commission. What kind of cheaters you have kept and what kind of service are you providing?

I need a call back from the Urban Company to discuss the issue.

I had a cleaning service scheduled for 3:30 PM today . The technician called me and informed me that he is not going to touch the tiles . He said only the wash basin, commode and taps are covered. This is not the first time I'm availing this service. I have provided referals too for the same service and each time the technicians do a very fine job. Very disappointed with this technician of yours . Further to it he said O could cancel from my side and when I did Rs 100 has got deducted. This is very unfair. I expect a refund for the 100 Rs and I need to know if I can still avail the service with a different technician

This is further to my earlier below message, i was told to go ahead foor repairs wih Lg . Lg submitted estimated cost around 15000. I got another quote from someone who had good recommendation about repairs for 9900 rs. Got ac repaired for 9900. They paid some amount in the beginning and now stopped responding to my messages and mails Looks like they are minting money like that. Even their own technician are suggesting that urban co tech will not be able to repair it better to get it done from elsewhere. Looks like they hire some tech having little knowladge about products and pay them very less wages and keep the rest in their pocket they receive from their clients and do not want to take responsibility for any damage to the product because of them . I am an nri and going to take my complaint to the concerned ministry with the govt, if it is not resolved
...

Air conditioner unit damaged by their tech. After numerous on going calls and discusion at various level and sending 5 technician on diffrent dates. They agreed to Get it repaired it tbrough LG company, supplier of ac . I was told to go to LG for estimate and submit reason and cost of repsirs. I reluctantly did that and submitted detsils to them . Instead of paying money to the LG tech, they send me a link to go to the first mechanic, who visited my home for repairs and want me to book another appoinment with him again for free repairs. Thr bed room is without ac for more than a month now and i am still struggling what to do now. Cannot trust them anymore. Beware of their tactics to frustate you so that you are forced toget it repairs crom your pocket, even if the repairs are under warranty