Urban Company Complaints & Reviews

I have a doubt about the bathroom cleaning services. I would like to know if WC cleaning is included in the bathroom cleaning services.

My Name is Manish and my contact no. is [protected]. I am based at Noida and taken WM repair on 20th Aug. While Mr Hirdesh had come and said that machine is in working condition, the machine is still facing same issue. I am neither able to claim service warranty through portal or able to connect your customer care no. to raise complain. Please send someone to rectify " Rinsing issue". It doesn't take water at the time of rinsing

I have appointment for 3:30 pm today and no beautician is appointed to me yet.
No one is picking calls on any of the help centre. Very poor help centre. Please refund my service charges as i have not got any service done

On 6-Jul-21, I have booked an AC service on Urban Company app

Technician came and shown that AC has been fixed & take Rs.3050

later, 20-Aug-21 I observed that AC is not cooling then, I have request for re-visit on your app

On 23-Aug-21, very unprofessional technician came & found GAS leakage in AC.

He told me that, your AC condenser is faulty, you no need to pay anything, I will take it from Urban Company. We will replace it & it will take 1 day to arrange the same.


On 24-Aug-21, he came & fitted the copper condenser & started the AC. On very same time,

I said to him, why outdoor unit is now too noisy
& Why all parts are not fixed in AC
There were too many nuts bolt were laying at my floor.


Concern occurred on same day

1. No cooling.
2. Water leakage from Indoor unit.
3. Outdoor unit producing so many noise & I receiving complaints from my neighbor.
4. Money Loss, due to this issue I have given the money to Urban Company as well as to guest house to stay there as in peak of Summer can't sleep without AC

Urban company has very casual approach towards its customers, they know that customer is in problem but no solution is given even after 5 days.
No update on call..
No Customer Support Number.
No provision of live chat support at their App

In 5 days, I have tried so many at Urban Clap Help Center to contact them but not response
I sent a detailed email at [protected]@urbancompany.com but no response
just received a very casual revert i.e.
[protected][protected][protected][protected][protected][protected]
"Greeting from URBAN COMPANY.
Thank you for showing your interest in our services, hope you and your loved one are safe at home.
We would like to inform you that we will be connecting with you shortly."
[protected][protected][protected][protected][protected][protected]

I want my AC in Ok condition like earlier OR need fully refund so that I’ll buy new AC

below are some videos of my AC problem-
https://youtu.be/p0UYr4IKlB4
https://youtu.be/UmARa_7tsyQ

Urban Company Invoice Numbers are mentioned below-
1st Invoice no- UCIC[protected]
2nd Invoice no- PIN[protected]

Also attaching the invoice copies

Requesting to arrange the resolution.

My annual plan of ₹2647 was changed to a lesser amount of ₹1948 as required. I paid again an extra amount of ₹1033 making it a total of ₹3680. Please arrange to refund the rest amount of ₹ 1732.00 at your earliest.
Regards
Upasana Upadhyay

I have requested for ac repair, an executive named shailesh shinde from pune has took additional amount of 1800 plus service charges and have not fixed my issue.
I have asked them since April to come he is giving ample amount of excuses and now have blocked the number.
Kindly do the needful.

My Fridge was less cooling. Called UC and they changed the grill, filled compressor with gas. Their invoice # UCIC[protected] dated 30/06/2021.After their job done found huge water accumulation inside the machine which started leaking through front door. Their technician visited twice and clearly stated his inability to solve this issue. UC damaged my refrigerator by doing wrong job.

I had booked for bathroom cleaning. Someone attended but his behaviour is not good. He was demanding more money.

I had all the urban company on the faith that my issue will be resolved but instead of doing that the agent had damaged my ac and now company is not talking about that they are disconnecting the call in between and abusing to me

Hi
Based on an ad campaign in their portal for water filter service, I made payment of Rs 2647 on the 20th of August for annual package for RO water filter service. On the same day I got a call from an Urban Company technician. He enquired about the brand of water filter that I have as well as the model. Mine is a Kent Pearl model. As soon as he came to know that he told me that they do not have filters for this model and they will not be able to service this product. Soon I see you that my job I'd has been cancelled and the reason given is that the customer wanted to cancel the job. Thereafter I got an SMS that refund has been initiated for Rs. 915. I was confused. After much trouble I was able to lodge a complaint through the portal and an executive called me after 2 hrs. When I asked him why the entire Rs.2647 was not being refunded, he started giving me company rules that they have and instead asked me to fill a form and provide my bank account details. I very clearly told them that I am not filling any form and since they were able to refund Rs.915 directly to my debit card then why not the entire amount. Since then they are not responding to my complaints that I have raised through the portal. They also do not have any customer care number where I could call. Need your help and assistance to solve this matter.
Thanks & Regards

Amarjyoti Paul

I availed AC repair service from Urban Company and rhe AC indoor unit was repaired on 11th August due to cooling problem reported by me to the service engineer. The service comes with a 90 days warranty. However, after 1 month the AC stopped cooling again. I claimed warranty. A service engineer visited. He said he does not have nitrogen gauge to repair the AC, hence a new technician would visit. Before leaving he marked the job as completed....

I want to know when will get my refund

Hello!

I took a service (pest control) from your company on 22nd July 2021. I have followed all regulation and procedures as per your company rules.
The service what I got made my home WORSE!!!

I have been talking to your costumers service people from last 25 days and asking them to resolve my problem but know one is taking care of this.

I have 2 kids (age 6 years) and senior citizens (70+ years) I don’t want them to fall sick at this time as you know our country situation due to CORONA.

Is there any responsible person who can do his JOB?

Best

Sanjeev Maurya
+91-[protected]

10 days back I booked a carpenter, request was to fix a clamp in wall, while we started to use it today morning the clamp is moving and not fixed, also wall is damaged little bit. I called customer care as well as sent multiple messages to them but no response so far.

I booked window ac service . Water dripping strated from front of ac after service. I complained and they refunded 348 rs to fix the leakage.

I booked for water leakage and their technician charged me 648.

I want refund of balance 300 rs.

I tried to book a slot for myself on Salon for Women on 19th August 2021 for 20th August 2021, but UC got stuck on PROCEED when the final booking amount was to be shown. Please help.

We received a bathroom cleaning service (type- move in) on 18 August.
The service provided was pathetic. As the service claims - to remove tough stains. Not even a single stain was removed. The window in the bathroom was not cleaned and nor the space adjacent to toilet seat was cleaned.
To add to this, the professional also broke the washbasin sink of ours.
This is what we should have expected.

Please do the needful at the earliest!

I have written the entire history will not repeat here. My major concern is that i have paid for something that was not required and i want my refund as promised to me.

Dear Team, this is to inform you that on 13th August 2021 we had booked AC check service for cooling issue, and technician had checked and changed capacitor 50mfd instead of 40mfd. After changed capacitor there is sparked and compressor got damaged. I want demurrage charges for my loss and return my AC in working and good condition. I complained against this issue on the same day but still the issue not been resolved. Last 3 days I am not getting any positive response from urban company.

Hi Team, sorry to say but services provided by you is not up to the mark. In last 1 year, 2 times ur executive checked ( last aug’20 by Shaheen Ahmed and in mar’21 by Wasim) the AC cooling and filled gas by saying there is a leakage due to which less or no cooling.. now again I am facing the same problem in 4 mnts time.

Last 2 times you charged me 3200 and 2500Rs with 3 mints warranty. Every time it got faulty after 3 mnths. Being a customer it’s very difficult for me to pay amount without any service.

Request you to please help me on that and fix this problem without charge any amount. In case you want to discuss this problem on call, please call me on undersigned number.

Gaurav Girdhar
[protected]