Urban Company Complaints & Reviews

I had booked for 3bhk home deep cleaning services and the service was not done properly and after continuous complaints also I am not getting any call back from you guys.

Date of service: 30th Sept 2021
I don't want any service from you guys now can you please refund me the entire amount and at least have courtesy to give a call back.

Booking was in the name of Pragya Soni with mobile no: [protected].

Hello Urban company,

since my matter is a month old now, i have posted complaints at various places about how the professionals have damaged the machine and scammed me with fake charges for spare sparts,

the professional Mr.Mohd Ali along with one helper ( name unknown to me ) has tried to enter my gated society, lying to my guards that “ I owe them money”, so that they get to meet me in person and enter my house..
Twice they tried to come to my house, entered my society, and both the times i stopped their entry at my gate.
I dont know why and for what the professional Md ali hussain is trying to enter my premises, lying to my security guards?

my case is unresolved from 31 days, i am out of my Air condition and already under a loss of 53000 rupees + additional 4047 rupees this Md ali Hussain took from me..

I really have to take a strict action against this person if i see him ever again loitering around my property or premises .

Day 31

Reminder 6

awaiting a call from Abhishek kumar from the social media team -

as promised on 30th september - the above said person was supposed to call me and inform me the same day about the proceedings of my issue.

Since 6 days i’m awaiting a call back from him but theres no sign on how to trace this person.

Would really be nice if i get a call back at the earliest since I am on day 31 with my damaged Air Condition machine and the company is not available for help even after being told the issue numerous times..

I, abhijay pawar had air conditioner problem on 20 April 2021. I ordered urban company for repair.
Mr. FARMAN was alloted by UC for repairing.
He came home repaired AC. I paid him on Google pay.
Now, my account is still showing payment pending.
Kindly resolve the confusion.
I hereby attaching the details of order and payment proof.

UPI ID
[protected]

Hi,

its been one week since the technician has last visited our house and removed the geyser, dismantled it. he was supposed to come back next day. either the technician nor the urban company are picking up calls. very bad service and disrespectful to customer.

no help from the customer support representative. No proper means to escalate a complaint. its such a bad working culture

Geyser repair not done yet. its just pending and not fixed yet.

Today Marks A month when urban company professionals came to my premises, charged me fraudulently and scammed me in the name of spare parts and deliberately damaged my Air Conditioner.
The damages were as such that they incur charges of more than 20000 rupees.
From 4th of september 2021, i have been constantly chasing the company on emails and calls and finally the company is so shameless that they do not call me back, i cannot reach them since they dont have a phoneline service where one can call and talk, they deny to provide me a solution and just telling me on the email politely that they cannot do anything anymore to fix my machine that has been damaged my their professional.

I urge to the reader of this post, kindly make sure that the devices used by you in your houses should be touched by the original brand service provider and not urban company. this is a bogus and a fake company who is conducting such a business model that is so harassing if their professionals behave in an unprofessional manner..

i have gone under a loss of my AC worth 53000 rupees and 4047 rupees that i paid to the Urban Clap in the name of service, and a month of full mental harassment that i took chasing the company for fixing the damage and starting my machine.

Urban Company Pathetic experience with AC servicing. It seems the technicians are being trained to loot people.
I had no issues with my AC cooling still decided to get a servicing done for maintenance. The technician has loosened the nut bolt to cause gas leakage so that I will have to pay him more for gas which was clearly pointed out by tge authorized service centre repair person who I had to call. Within 1 day my fully functional AC completely stopped working. I put multiple requests for revisit and asked that this technician not be sent back. On all requests, Urban Company was not able to assign anyone else than this guy. I had to get the repair done by Authorized service centre.
Now, I am not even able to get a response to claim the insurance for damages and repair that they so clearly have written on the booking page for servicing.
For a customer wanting to merely service the AC, these guys have caused an expense of 4.6k repair.

This is a demand notice to the urban company.

In the last 29 days of the problem that occured, the AC machine was damaged by the company professional deliberately, and company professionals charged me money towards the spare parts which were faulty and of cheap quality,
all the issues are told to the company and yet company is just not doing anything about it .

I plea to the Urban Company to tell me a final decision that whether they will help me fix all the damages caused by their professionals on my machine and return me my money back which was charged fraudulently in the name of spare parts and installation by the professional.

Just tell me a yes or a no and do not make me run and chase you guys back on emails and on complaints forum . Every second day i get a new person who calls me from your company, i give all the details clearly and then i am asked to wait for sometime and someone will get back to me and resolve the problem, and then no body gets back . The same has been happening from 16th sept 2021. All my efforts after explaining so much on the call and waiting as per told to me, goes for a waste.

My machine is damaged from 29 days .
But i never got a call who informs me that whether the company is going to fix the problems or no.

Tye service provider is not picking call. Have been waiting for him for past 3+ hours.. Highly disgusting and disrespectful

Whenever I book any service from Urban Company such as Hair cut/ waxing etc., Urban company takes booking and takes payment but even after regular follow-ups they do not send any person for service. After 3 days they tell they wouldn't be able to send person. This is a personal loss to us as we have to wait for the service. In case o[censored]rgency purpose is not met many times.

Today also same has happened and I am feeling harassed a lot.

Details of booking are mentioned in snapshot.

Please help and it is my concern that i[censored]rban Company is not able to provide service at my location then why they take bookings?
Many of the times service person had come earlier but not always. Maximum times they provide just excuses.

I had booked a repair request for the washing machine which was first attended and serviced on 17th July, after that the problem resurfaced and a second technician was sent to resolve the issue.
Issue got resolved on 18th Aug and washing machine was working fine till now.
But now the issue has resurfaced and I registered the complaint on 26th Oct'21, after which I received the call instantly and customer care assured me that they will arrange a visit from senior technician basis my availability.

But since than I am constantly trying to get in touch with urban company through "help" option under "my bookings" but no response since the last 7 days.

Need a full refund i[censored]rban company is not able to even get in touch with me to attend and resolve it.

Anupam (registered contact no. [protected])

I have brought painting services with urban clap on 3rd Sept 21, Mr. Kuldeep singh chauhan came to me and gave me the planning of whole painting. I have 2 bhk flat and it's already had asian royal and he committed to maintain the quality and he will take care all things.

He said i'll take care the whole planning and execution, so you don't worry and mentioned everything and quoted me via the app. i paid the services initially with advance amount and painter started working.. after one day he said please pay the rest of the amount so painter can proceed the work without showing the material and he said you should have to believe me i am taking care.

Unfortunately, after two days when i visited and i shocked when i see the quality of work, painters are doing painting without putty finish or primer work, i discussed with Mr. kuldeep and surendra and both told me sir you don't worry we will take care and then they shouted to their painters to correct the work. After a day i again checked and they still working on same style and then i escalated again to mr. kuldeep and he told me i am busy on another visit but i'll see.

There is no results after discussion and finally painter has been changed after a day and another painters started working on the site. They did some good job which i personally feel they will achieve the work i continuously watching even my home is far from that flat it is approx. 18 kms. from my residence. yesterday they messaged me that our work has been finished and you can check it. I told mr. kuldeep to check the work first and validate so i can review and advise. but he told me i am unavailable due to week holiday. i told him i am going there and update you.

Finally i checked and there are lot of glitches everywhere in the home, i discussed and told mr. surendra to sort it out before asking one time password. he shouting me that i need otp i don't want further discussion after completed the work, even there is no cleaning and finishing touch and colours are different in some of the areas. i told him and he told me to finish the work today anyhow.

Yesterday (29/09) again checked the flat and called again to mr. kuldeep and he denied that i am busy on another meeting sir, i am unable to come now, please see and advise surendra for further work.
I told mr. surendra that still there are lot of problems like :

1. Painting is unfinished on some areas
2. Balcony have wrong colours
3. Cleaning is not done,
4. Modular kitchen doors are broken
5. Italian marble have lot of colours spread so everywhere spotted and showing blots on marble.
6. Almira mica has been broken which is big one.

This was really a bad idea to choose urban clap in my point of view and i'll never recommend to anyone as there is a bad experience, i have new flat and it's massy now.

Please advise

I had requested for a service of a Samsung Front Load Washing Machine. Professional visited and diagnosed that the PCB had failed. He bought a PCB to our place and found that it was still not working. He then said that the Motor had failed and Promoted a used Motor for Rs 2000/- or a new Motors for Rs 4800/-. I realized that the Motor had 10 Years of Warranty and called upon Samsung service centre guy. He inspected our Machine and diagnosed that the PCB needed replacement. We insisted that the PCB was just replaced yesterday. He checked the PCB and quoted that it was a faulty one and an old one too. When he replaced it with a new PCB, the wachine started working finely. I was duped of Rs 3000/- by the UC Professional. I want my money back

My request for a home painter getting reschedule every day when I raise complain regarding professionals does not arrive at a scheduled time.
Call Center commit the different time but again the same issue.

UC should stop calling their executives as Professional as they are not at all professional.
I have been calling for the last 3 days and the funny part is Call center asking for my convenient time to align professionals, Ideally, they should tell us to give us an appointment with their professional.

I guess I expected much from UC but this is a disaster.

I booked washing machine repair on 25th, the technician came and told that PCB needs repair he took the PCB for repair and on 26th he came back. He then told that sensor has issue. He went away and from then he is not picking the call.

It has been 4 days but there is no reply from Urban clap customer care

Urban Company — AC Installation Service[protected]
A
ankur42293
Sep 28, 2021
Mark as Resolved
Phone/Mobile: [protected]

Hello there,

this is to point out to the ‘Urban company team/heads ‘ and to ‘The Consumer Complaints Forum,
related to the service generated on[protected] at around 5 pm for the AC installation of my Daikin unit 1.5 ton inverter AC - Professional name- Mr. Mohd Ali Hussain ..

The AC was supposed to be installed and started, but the professional informed that there is some issue due to which the machine was not starting. He then tried to connect the indoor machine with the outdoor and then tried to power on the device, and as soon as he switched on the power button, my machine had a short circuit failure with a bursting sound with few sparks on my indoor. Immediately then after, the professional left the outdoor unit of the AC open and claimed that he has done his job, and he cannot take care of my product any further and I should call in for the “EXPERT PROFESSIONAL “ as he cannot start my AC, and his job was just to install the AC but not start it and he left the next minute leaving my machine damaged . The cost of installing the AC Rs. 1499 and the spare part cost for 6ft pipe and other spares Rs 1850 + taxes was also the charges he had informed me and the total of Rs . 4047 - was paid to him soon after the installation was completed after the short circuit happened without switching on and powering on the machine.

The next day I had requested for another professional from the app again, uninformed that what has happened to my machine since i am not electronics savvy, requesting for a better professional who would start my machine.
Pankaj Roy was assigned then on the[protected]
and he confirmed to me post checkup that there is a short circuit in the indoor machine, the pipe installed by Mr. Mohd Ali Hussain is old and joined up with the old one and is faulty, also the outer unit gas was leaked on purpose and doubted that there might be an issue with my outdoor unit circuits too since they were all connected together for powering on when this short circuit happened.
Pankaj also visited twice after the 6th to take the damaged spare part from my indoor -
one indoor circuit and indoor motor for repairs and checkups and told me that the company is going to take care of the entire damages done in the unit. Just because of this reason I had let Mr Pankaj take my spare parts with him.

I want to bring it to your notice that
From the 4th of september 2021 i have been troubled by
A. ) not being able to use my AC
B. ) not being able to get a clear call from Urban Company stating to me what has happened and what is the due course to be followed for my machine.

C. ) keeping me in loop as to what Mr Pankaj Roy will be doing next for fixing the problem .

D.) not being able to shift to my room and living in the guest room ..

My AC is for Rs. 53000 /- 16 months old and
I have been using this unit peacefully until on the 4th september your professional has damaged my entire machine.

I am unclear as to what has happened, what damages have been done, how i have been fooled by your fellow partner for spare part costs for the AC and putting some old goofed up material and gas leakage and I got zero emails, zero calls from any authority explaining me . All i have received is just calls from people stating to me that my case will be handled by a senior, or, a senior will call and give me a resolution. I have just been writing on app every time, raising a call back request everytime and explaining the issue to different personnel every time from the beginning .
I dont trust your professionals no matter how great they are with their jobs.

My AC is just 16 months old and was running fine and in working condition and now due to your professionals mistake i m out of my comfort zone over 24 days. I have shifted to a new house and my guests are coming in every now and then and they are seeing that my AC is kept damaged and its not being fixed which makes me feel quite embarrassed since its my master bedrooms AC which is used mostly and which is without the AC .

the damages incurred by the company on my machine from 24 days are unknown to me as to what amount will the repair come up to, but inquiring from the Brand Daikin, they say it would roughly take 15-20 thousand rupees approx or maybe more to fix all the damages in the machine

Urban Company is just providing me the insurance of Rs. 10000 /- even after acknowledging the fact that their professionals have damaged the ac deliberately and kept my machines outdoor unit uncovered from 24 days, secondly professional gave a commitment to me that all damages will be taken care by the company
and due to his commitment only i allowed him to take my machines spare parts with him, and the damages are more than the insurance amount,
but the company executive from Delhi named - Chestha Bhatia -gave a call and just said to me on the 25th September that the company spoke to the professionals and know everything but could do nothing more but were just offering me this bit of Rs.10000 and were casual about the damages and commitments and frauds done by their professionals.

My plead to the Consumer Complaints Forum, and the Urban Company is only this much, that I just want my machine in a working condition, i do not want any other thing.. I dont want to pay anything extra from my pocket towards this damage because i have already made the payment to the company in the beginning for the service, around Rs. 4047 towards installation fee and spare part costs which were faulty and i was cheated there too by the professionals assigned by Urban Company .

My machine is kept open, damaged and resolved from 24 days and I have made calls to chestha bhatia, she did not answer . I have written various emails but no support was given me there . I need the person who can understand my issue and the fraud that has happened with me here.
If i wanted 10, 000 rupees as insurance from the company, and it would have made my machine fine, i would have taken it back on the 8th september and fixed it when on the call i was offered that amount towards the damages.
I need my issue to be understood and my ac to be started and given back to me .

seeking support from 24 days now .

Hello there,

this is to point out to the ‘Urban company team/heads ‘ and to ‘The Consumer Complaints Forum,
related to the service generated on[protected] at around 5 pm for the AC installation of my Daikin unit 1.5 ton inverter AC - Professional name- Mr. Mohd Ali Hussain ..

The AC was supposed to be installed and started, but the professional informed that there is some issue due to which the machine was not starting. He then tried to connect the indoor machine with the outdoor and then tried to power on the device, and as soon as he switched on the power button, my machine had a short circuit failure with a bursting sound with few sparks on my indoor. Immediately then after, the professional left the outdoor unit of the AC open and claimed that he has done his job, and he cannot take care of my product any further and I should call in for the “EXPERT PROFESSIONAL “ as he cannot start my AC, and his job was just to install the AC but not start it and he left the next minute leaving my machine damaged . The cost of installing the AC Rs. 1499 and the spare part cost for 6ft pipe and other spares Rs 1850 + taxes was also the charges he had informed me and the total of Rs . 4047 - was paid to him soon after the installation was completed after the short circuit happened without switching on and powering on the machine.

The next day I had requested for another professional from the app again, uninformed that what has happened to my machine since i am not electronics savvy, requesting for a better professional who would start my machine.
Pankaj Roy was assigned then on the[protected]
and he confirmed to me post checkup that there is a short circuit in the indoor machine, the pipe installed by Mr. Mohd Ali Hussain is old and joined up with the old one and is faulty, also the outer unit gas was leaked on purpose and doubted that there might be an issue with my outdoor unit circuits too since they were all connected together for powering on when this short circuit happened.
Pankaj also visited twice after the 6th to take the damaged spare part from my indoor -
one indoor circuit and indoor motor for repairs and checkups and told me that the company is going to take care of the entire damages done in the unit. Just because of this reason I had let Mr Pankaj take my spare parts with him.

I want to bring it to your notice that
From the 4th of september 2021 i have been troubled by
A. ) not being able to use my AC
B. ) not being able to get a clear call from Urban Company stating to me what has happened and what is the due course to be followed for my machine.

C. ) keeping me in loop as to what Mr Pankaj Roy will be doing next for fixing the problem .

D.) not being able to shift to my room and living in the guest room ..

My AC is for Rs. 53000 /- 16 months old and
I have been using this unit peacefully until on the 4th september your professional has damaged my entire machine.

I am unclear as to what has happened, what damages have been done, how i have been fooled by your fellow partner for spare part costs for the AC and putting some old goofed up material and gas leakage and I got zero emails, zero calls from any authority explaining me . All i have received is just calls from people stating to me that my case will be handled by a senior, or, a senior will call and give me a resolution. I have just been writing on app every time, raising a call back request everytime and explaining the issue to different personnel every time from the beginning .
I dont trust your professionals no matter how great they are with their jobs.

My AC is just 16 months old and was running fine and in working condition and now due to your professionals mistake i m out of my comfort zone over 24 days. I have shifted to a new house and my guests are coming in every now and then and they are seeing that my AC is kept damaged and its not being fixed which makes me feel quite embarrassed since its my master bedrooms AC which is used mostly and which is without the AC .

the damages incurred by the company on my machine from 24 days are unknown to me as to what amount will the repair come up to, but inquiring from the Brand Daikin, they say it would roughly take 15-20 thousand rupees approx or maybe more to fix all the damages in the machine

Urban Company is just providing me the insurance of Rs. 10000 /- even after acknowledging the fact that their professionals have damaged the ac deliberately and kept my machines outdoor unit uncovered from 24 days, secondly professional gave a commitment to me that all damages will be taken care by the company
and due to his commitment only i allowed him to take my machines spare parts with him, and the damages are more than the insurance amount,
but the company executive from Delhi named - Chestha Bhatia -gave a call and just said to me on the 25th September that the company spoke to the professionals and know everything but could do nothing more but were just offering me this bit of Rs.10000 and were casual about the damages and commitments and frauds done by their professionals.

My plead to the Consumer Complaints Forum, and the Urban Company is only this much, that I just want my machine in a working condition, i do not want any other thing.. I dont want to pay anything extra from my pocket towards this damage because i have already made the payment to the company in the beginning for the service, around Rs. 4047 towards installation fee and spare part costs which were faulty and i was cheated there too by the professionals assigned by Urban Company .

My machine is kept open, damaged and resolved from 24 days and I have made calls to chestha bhatia, she did not answer . I have written various emails but no support was given me there . I need the person who can understand my issue and the fraud that has happened with me here.
If i wanted 10, 000 rupees as insurance from the company, and it would have made my machine fine, i would have taken it back on the 8th september and fixed it when on the call i was offered that amount towards the damages.
I need my issue to be understood and my ac to be started and given back to me .

seeking support from 24 days now .

I rescheduled my booking at an available slot. But beautician could not be assigned till my slot timings & no one informed me. When i asked customer care to call me, they said they are trying to assign. I kept on waiting till late in the evening but they failed to assign any beautician. My question is how could i possibly reschedule my booking at a particular time i[censored] have no beautician available for that time.why were those slots visible to me if no beautician is free at that time? This has happened with me twice. I am highly disappointed. I would never ever book again on UC. It is such a mental harassment of me

On 18 September 2021, At 1.15 pm, Mr Harish Bisht was hired from Urban Company, Before the job itself I had word with Disha one of the Tele callers from UC, I had requested her to send me a professional hairdresser for my daughter's haircut. She assured me the one coming is a very talented and experienced hairdresser.
After that, I consulted with the hairdresser, showed the image of style and he told me he will start the job, I even asked him if he cannot then he can opt-out. He told me that he is experienced and has no worries.
He cut my daughters hair in such a ridiculous manner, that the hair looked so bad.
I complained, he just ran away. I complained to UC, They decided to give me another hairdresser to rectify, But the person who came said he cannot rectify the hair in any style just a boy cut will be the option.
We were devasted by the end result.
I have complained many times but no resolution has been provided by Urban Clap/ Company.
I want justice for this injustice meted at my daughter's hair. For a girl child's hair is important, She looks like a boy and she cries all the time.

We booked intense bathroom cleaning service for 6 bathrooms from urban company. 2 ladies had Come not professional looking at all. They had cleaned 3 bathrooms and when I repeatedly kept telling them it is not clean at all they started screaming at us.. She threw her phone on the floor and started misbehaving and threatening us. This is not acceptable at all from urban company such astrotious behaviour is not acceptable at all. I want you all to take an action immediately. She was lying on top of that my mother was going to hit her and she was making a scene outside our house and denied to leave the house. I am attaching few pictures which they claim they have cleaned the bathroom.