Urban Company Complaints & Reviews

I expect a better service from Urban company. But unfortunately the after effects of their last service is pathetic! I have avail their beutician service on 5th September 2021. But I am getting a number of patches in my arms, underarms after white chocolate waxing which astonished me to the extreme. The scars and spots are getting deep.I have avail the chocolate waxing a number of times previously but haven't faced this type of issue. Also the entire hand and legs are itching continuously from last four days! A simple patch test is also not done before starting the waxing. Now I am under the treatment of Dermatologist. I have already complaint to your company and the customer relation manager promised me to keep in touch with the issue. But again unfortunately they are not responding from last one day. Now what will I do with these scars?This type of service from reputed concern like Urban Company is really pathetic.

I have requested a cleaning service for my microwave and once they cleaned i am unable to start it.
There is a electric spark coming when I want to use.
I have escalated it to them but still they have nor resolved.
They asked me to bookk for service and will refund that amount.
Later a professional came and he went after checking as he has to buy some parts.
I am regirousely calling them but they say wll get back soon.
Since 4 days I am waiting and no call on my problem to rectify solution.

After a detailed consultation with UC, I availed painting service. Consultant promised about 1 year warranty for cracks on the wall. However, there is no written confirmation. After I took the service, they denied warranty for the same. I have been requesting for callback and sent multiple emails regarding this to UC customer service. Nobody bothers to respond. They have cheated the customer regarding warranty just to take the service. Once the service is over, they don't bother to give a callback. This is the reason why they don't have customer service number in india

We are trying to contact Urban company. The appt was booked for Ikea assembly for a TV unit. The Carpenter sent by Urban company damaged it. We have submitted complaint to ikea and Urban company and both are not responding.

Air conditioner unit damaged by their tech. After numerous on going calls and discusion at various level and sending 5 technician on diffrent dates. They agreed to Get it repaired it tbrough LG company, supplier of ac . I was told to go to LG for estimate and submit reason and cost of repsirs. I reluctantly did that and submitted detsils to them . Instead of paying money to the LG tech, they send me a link to go to the first mechanic, who visited my home for repairs and want me to book another appoinment with him again for free repairs. Thr bed room is without ac for more than a month now and i am still struggling what to do now. Cannot trust them anymore. Beware of their tactics to frustate you so that you are forced toget it repairs crom your pocket, even if the repairs are under warranty

I booked appointment for My split AC cooling problems on last Sunday on 05 september. Call was attended and some parts were replaced and servicing done .But after paying rs 1800 problem was not fully resolved .Cooling is not proper as it was previously.I am not satisfied with work done.It means problem was not diagnosed.

Even though I am still eligible to book my second service for my split unit it shows the deate to book after 19/08/2021 your application is not taking my book I have already paid for it please check and solve the issue at the earliest...

Hi I need urgent bathroom cleaning today itself
I am searching ur contact number but I didn't get ur number
So that I kept a complaint
Please provide ur service today itself
Thank u

Hi,

I booked urban company prime service. I paid directly to beautician via phone pay. In app it's showing 2540/- but directly to beautician I have paid 2696/-. I am attaching both documents. I don't understand in uc app why it's showing payment pending. Kindly resolve it.

Also I want to raise a complaint. In that service I took chocolate roll in wax.
After few days I saw redness in my underarms after that I got black patch in my underarms. Also it's paining. Is urban company using duplicate wax and brands.
I am not happy with service also my skin is facing issues. Underarms are sensitive part I got big black patch not able to wear sleeveless dress. Extremely upset. Kindly help me and help me to resolve this issue.
If you want any payment related documents kindly let me know.

Hello.
My name is Madhushree
I had booked an appointment for sofa cleaning on 13/8/21 around 7:30 pm
Rs 648 were transacted but appointment wasn’t confirmed
I got the msg that I’ll get the refund in 7 days but I still haven’t received it
Can you please look into the matter?
Thanks!

Yesterday on 4th of September 2021 I booked a service for bathroom deep cleaning in Pune. One of your person named came and cleaned the bathroom and at the same time he broke the bathrooms basin and flash tanks pipe.

Dear Concern,

Have repaired my LG Television 32'' from Urban Clap on 09th of May'21 same was got repaired and I paid 5I approx, but facing little bit issue meanwhile. Now facing the challenge that screen is not visible and executive told us that same will needs to be repaired again.

Request you to look into this issue and get back with resolution on high priority.

Hi. After my services on Thursday morning I got painful rashes in my armpits. I sent the images also to someone who called me from urban company. I was supposed to get a dermatologists appointment but it never happened. Kindly revert back.

I (my phone number [protected]) have booked for full home cleaning - 3 BHK apartment on 3rd Sept 2021 to be done at 3.00 PM.. Paid the amount in full while booking also.

Now the Person Mr Manikyam Manga came late around 3.30 Pm and visited the flat, However, he declined to do the service with a silly reason that the area is big, But in URBAN CLAP the rates are fixed as per number of BHK's like 1 BHK or 2BHK or 3BHK or 4BHK, No where it was mentioned to give area and charges are not as per area.

This person is very adamant in measuring the area which is not in the rule o[censored]C. So i declined to measure. For which this person has cancelled the request sighting the reason as we have not answered the call, which is not the case.

Due to this cancellation, we have to postpone the house warming to be done on 4th Sept 2021. This is very unprofessional way o[censored]RBAN COMPANY.

Please resolve the matter urgently

I have taken painting services from UC in June 2021 however in a span of two months cracks have developed on the walls and ceiling. After contacting the UC team they very bluntly refused to acknowledge my complaint and closed my case which I again reopened with them but they are simply refusing to accept the poor quality of work their team has done.
Also they told me that it may be due to leakage of seepage to which I told them that not a single drop of leakage and seepage is present but they are not ready to accept the same.

I have booked AC service on 29th august, professional came and told PCB board of AC is not working properly and took our pcb and remote and said it will charge 1500, we paid for CLEANING service of AC 500. Later on 30th August that professional again came saying he repaired PCB but it dint work so he took it again, so on 31st I called urban company customer service that I want pcb board to be replaced as repairing will lead to reoccurrence of problm, professional agreed to replace and said our remote is also not wrking so we will get new one for u and said that I have pay little extra 200 rs. I said ok.
Later on same day professionI have booked AC service on 29th august, professional came and told PCB board of AC is not working properly and took our pcb and remote and said it will charge 1500, we paid for CLEANING service of AC 500. Later on 30th August that professional again came saying he repaired PCB but it dint work so he took it again, so on 31st I called urban company customer service that I want pcb board to be replaced as repairing will lead to reoccurrence of problm, professional agreed to replace and said our remote is also not wrking so we will get new one for u and said that I have pay little extra 200 rs. I said ok.
Later on same day professional came and fixed pcb and gave new remoteal came and fixed pcb and gave new remote. My parents asked for our old Ac remote and pcb, he said that he exchanged, we asked him to get our old things than only we will pay, that time he bargained and said pay 100 less, my parents dint agree and asked him to get our old parts. After some time professional again came saying "sir I dint replaced pcb and repaired ur old pcb only, only got a new remote, " he dint even return our old remote, he was a lier, we have asked him to get our AC parts and remote than only we will pay.
Pls take strict action to this.

I had availed deep home cleaning last week, during which my temple was broken. I am not getting any response from urban company on this complaint

I took a continuous service from urban company for beauty and cleaning. I am have a specific got-to person for the beauty service- Swati Upadhyay. Works for the Noida and some greater Noida regions.
However, since July'21 I am unable to contact her.
Could you please assist for the same and let me know her availability for providing the services.

Thank you

Technician changed a inlet pipe of lg washing machine 1.5 metre long which costed me Rs.1498 whereas the market price is just 200 to 400 . This is real fraud. How can we trust urban company

Booked refrigerator service not less cooling around 2 months back, even after several visits problem has been aggregated. Now customer support doesn't even call back.