Urban Company Complaints & Reviews

We need refund!!
Painting job at our house was scheduled for today at 10 am but it was rescheduled automatically for tomorrow without consulting us. We were not even informed about it! We found out only after we open the app today morning.
This is highly unprofessional and adding unnecessary stress to customers to realign their lives to suit the convenience of the company who is getting paid to provide them a service.
We...

Dear Sir,
My complaint is about the treatment meted out and blatant lies.
I had booked a carpenter yesterday morning for the 630 pm slot. After having paid the necessary charges Rs138/- I got a call from the carpenter asking me to send details and photos.A little unusual but I did. He called back after some time that he would not be able to attend to my requirement as he would need a helper and would have to buy some wood etc(Extremely...

No service is provided against my booking an the status is recorded as completed. As they have not provided any services i need refund of my the entire amount paid by me.
Even the customer care contact numbers are not working...

No service is provided against my booking an the status is recorded as completed. As they have not provided any services i need refund of my the entire amount paid by me....

Mesg from them says -
Our representative from the customer support team has indicated that your complaint Number: UC07403d799 has been resolved. Please share your feedback through this link - https://b.ubcp.in/ZjlvI

- Team Urban Company

3 bathrooms intense cleaning scheduled for 13th July2021. Once rescheduled to 14th July 2021. Then no one turned up. No calls also. This is pure cheating....

On 7th december 2020 we booked salon service at home (chennai, Tamil nadu) from my number [protected] . the service provider S.Saraswati has not been a reputable person. first of all she came 9:00 pm which was late but her time to arrive was at 7:30 pm .Secondly before doing the service she insisted us to give her stars and review her.After all this she ruined the service of doing eyebrows and waxing stating she was tired. half the service...

Hi, ... Need your assistance in arranging a good professional for Home cleaning purpose... Further the "Cash" Option of payment is not active in the system... Please call back... on my no : [protected]... (regarding queries on the same), Thanks...Rajesh Ramakrishnan...

Yesterday, Mr Suraj Vishwakarma had visited my place for repairing of sliding door. He did his work and showed to me that the door is repaired well and moving smoothly.

But after he left, and we tried to move the door, it again showed similar problem. After an hour, we tried again to move the sliding, it got jammed totally to how it was before.

I request you to send your professional to relook into the problem....

I had paid Rs 298/- through Indian Bank Debit card to Urban Co. Kolkata yesterday 09-July for my haircut. Appointment confirmed by Urban Company was at 11:30AM today 10-July. Today I find in the portal o[censored]C that "Appointment cancelled by customer".
I NEVER CANCELLED THE APPOINTMENT.
I want earliest fulfillment of contract.
=Subhas Chatterjee=
Mobile: [protected]...

I booked AC repair service from Urban Company on 18th April 2021. A total of Rs 3, 147 was paid for the service and repair (including gas filling) of AC. The company provides 90 days warranty for the repair. I started to face functional issues in AC by end June 2021. I tried to contact the old person (Sokeen) who made the service but unable to contact him. Hence, I had to raise a new service cum repair request on Urban company app. New person...

First of all I hope this time atleast you people will resolve my issue. As i have registered serval complaints already on your portal.
I hv booked a bubble gum pedicure, bubble gum menicure and a head massage on your App. The bill amount was 1398rs.
The beautician you have sent was a total embarrassment for your company, she was not at all knowing the products to use.. she has used the same one kit for both meni n pedicure.....

I booked ac gas lekege repairing on 27 march 2021 service it's cover urban warrenty til 24 june 2021. Technician Mr shadab Khan came on 27 march and said to me your ac pipe nut crake and reapir and fill the gas and gone he charged to me rs 2500 but problem of ac gas leakge came again in my split AC on 26 aprail 2021 Mr shadab Khan came again said to me lekege in your indoor unit an pipe he uninstallation my indoor unit and pipe and destroyed...

I have cancelled booking for pest control .refund is still not received even after 15 days...

Highly unprofessional.
Water proofing and painting work incomplete was requested from Urban Clap.
However, they have left the work half way through. Since February 2021 trying to contact them to complete the work with no response.
The Customer service and escalation team is rude and unresponsive....

A guy came for ac relocation and placement, but he billed for only relocation and kept rest in his pocket he also damaged my copper pipe willingly so that he can place his pipe and charge more also I checked my thin pipe has a sharp bend and its leaking, even pipes are not insulated well he insulated them with salotape.

Also he was shouting on my dad and it was lime threatening...

I have booked a chimney repair. The technician stated that, motor needs to be replaced and took chimney to his shop. After 3 days he returned with dented chimney.. pathetic service by urban company. Please hire some professional....

I paid by netbanking as money is debited but booking request is not placed. Please refund my money....

Customer ID:sumit.[protected]@gmail.com
Contact [protected]
Date -15/03/2021
Location Dlh park, goregaon west mumbai

We had appointed a uc carpenter for fixing dispensers. The uc carpenter damaged the internal washroom pipe while doing so and ran away. When contacted uc they did not take any responsibility of the same.
The management and staff could not use washroom as there was no water due to the damage....

Called people from urban clap for AC installation.But whatever services they have promised were not fulfilled. The technicians were not trained for the job we asked for.
It was not a good experience at all and I will definitely not recommend your services to others. What I wanted was professional work which was lacking for the price I will have to pay after the completion.
Please look into it and send trained people for the...

Hi,
I am forced to write this as couldn't get my issues resolved. I initially booked for AC service in March wherein person from UC came and advised that the AC gas need to be filled as it's having low gas. As advised I agreed and technician filled the gas. Again I face problem in AC (trip of compressor frequently), accordingly Again I booked UC for said issue. The technician visited and advised that the AC had excess Gass in it and...