Urban Company Complaints & Reviews

Booking shows rescheduled when I have not rescheduled. Please check.

I can’t believe to have such a pathetic experience from Urbancompany
I booked an AC service a month ago, as it was not cooling, at that time technician took around Rs7000. After 1 month same issue occurred no cooling, he came for a revisit on 29th July, repaired And again charged me with Rs7000 in name of other part, he completed his job work on 31st July and on the same night, again we get caught with the same issue, no cooling.
I’m trying to get a helpline number of yours, which I’m unable to get. Please reach out to me, its levelling up my frustration level. Technician that came was damn slow & he is not able to satisfy and resolve the issue. Please arrange a revisit from a trained senior person and close it asap.

We had booked the service for pest control on 31 July 2021. The service was booked and got confirmation both in app and in WhatsApp. Usually when I book a service the executive assigned call us and confirm again. Nothing had happened as nd also executive assigned happened very late. I was in office. When u was back to check at home no one had visited and I am unable to contact anyone.

I would like to get my refund on this completely...

On 31 July 3 pm urban clap sent their executive Surekha Jagannath Rode for waxing services. The executive was new, not trained and did not know simple services. While performing the service, the client, Dr Hema raised several times the pain that she was experiencing in her hands. The service was terminated half way since the skin was pulled out along with the waxing strips.

I demand a refund of the service, the company covering my dermatology treatment, a compensation for the injuries and a written apology and corrective action from the company. It is extremely disappointing and unsafe for lives of people when you have such untrained individuals handling intimate services. Reach out for future evidences.

I need customer support as I need clarification on services

Gas leakage within 3 month s

I booked painting services on 7 July 21, Mr Rishabh Gautam visited for measurements of area specification, gave a quotation of Rs17920/ for an area of 1231 Sqft, We on this quotation paid an advance Rs 6272/ to book service for 28 July 21, when the paint stock arrived, we raised a ticket that the stock is not as per required area, where Mr Gautum assured that if required, more stock would be called, due to rains the work did not start as the major area was exterior, finally we gave a go ahead for the said job, when Mr vinod Gupta who had to do the job came for visit, one day prior to the job & declared that the said job won’t be completed by the given material, then we had a word with Ms Amrita, who in turn gave a statement that we need to pay extra for the said job, how unprofessional o[censored]rban clap that after booking for a service & taking advance the company is denying to work on the same . This is termed as breach of contract & trust .
Since then Ms Amrita is not taking any calls, Mr Rishabh Gautum is trying to pursue to pay more fir the same job .
Highly unprofessional

Sir I had booked bathroom intense cleaning at urban company for which the company charged me 550₹+ 50₹ tips but the service they provided was really disgusting and I was forced to clean my bathroom again myself beging a asthmatic pt I had a to do this again after paying the company

I am badly suffered with the service work done by your team against complain for repairing of my Panasonic Invertor AC.
So I am writing this mail with a lot of hope & belief that concerned authorities will intervene to get the issue sorted out.
Yesterday I booked an appointment again in Urban company to check & resolve the issue. (I have been facing problem since last 10-11 days). Now Mr Udit Kumar, a new professional tech was came for handle the complaint. He checked both AC Indoor & Outdoor Unit (outdoor is not working since last service handled and done by your untrained technician, Mr Vivek on Saturday 17.07.2021)
After diagnosed it he gave me estimate around 8000 Rs + for PCB repairing with other expenses. He also said that other parts may also be damaged like compressor, outdoor fan motor etc., even gas refilling may be refilled again if not change in proper way in last visited.
Then I told him about last visit of tech. Mr Vivek (Urban company’s professional) who said that your unit is taking 7 ampere & back pressure is showing 180 PCI, so need to refill the gas in liquid form and it will run again like before . I also told him that Mr vivek did’t use ac gas vacuum pump before refilling the gas. Then Mr Udit said to me that before refilling the gas, vacuum pump must be used then gas should be refilled and I clearly say, if meter was showing 7 ampere and back pressure was showing 180 pci, it means gas has been increased and he should be decreased the gas and there was no need to refill the gas. Now it has been cleared that due to lack knowledge of your tech., he damaged my AC outdoor unit as a result now it’s not working.
Actually first time when I booked a complaint regarding AC is less cooling at that time my both AC unit indoor & outdoor was working properly and problem was less cooling but due to your untrained tech, visited on Saturday 17.07.2021 now my outdoor unit is completely shut down and not working.
So request you to take it on priority and resolve my AC unit under The Urban Company Insurance Protection Programme.

Many Thanks
Birender Singh Bisht

What are doing urban clap comepany
... 4.30 rating.. Id is unblocked... But my id rating is 4.45 .. Then... He didn't open my id... What is this... Ans me... Anything I s fraud... I want to my id open...

Hi

I'm writing this email with so much of stress. I'm mother of two kids. My toddler is 8 months old. I booked a technician for refrigerator.
Since my refrigerator wasn't working. It's double door fridge. Freezer was working fine. I was managing having milk atleast for my kids. Now after the visit my fridge is completely dead.

When technician left, he advised to leave the fridge off for 24hrs. I did. Water drained out from my refrigerator. Then turned on. Until now it's not working. Me without fridge I couldn't do anything. Atleast freezer was working I was able to mangae now it's completely gone.
I called the same technician for past two days. He keeps saying he would come at 2pm and then no one turned up then he said he'll come by 4pm yesterday. Today he said by 1st thing in morning he'll come but now it's 6pm no one came. I left with no help even after I paid all my bills to urban clap. These false promises are actually put me to stress where I keep waiting for someone to fix and they don't turn up. Atleast he must tel me whether he could fix or not. Why he has to leave me like this. Atleast I was able to manage before just with freezer now nothing works. Inspite on all this technician keeps giving me many appointments and time but he never turns up.

Kindly look into this issue.

Regards
B Sumitra
[protected]

Actually I registered a booking regarding my ac which was cooling less sometimes on Saturday 17.07.2021. As per your tech need to refill the gas in liquid form and no other problem like pcb or compressure while there was no any gas leaking problem in my ac at that time but your tech 100% sure after fill the gas in liquid form and it will work like before. My fault was just that I did't check cooling after service due to busy my office work and I paid him . when I checked my ac, there was no cooling at all. Next day I checked again but same problem was there & then I saw my outdoor unit, It was not running like before. I contacted tech . and he said to me that I will come today or next day morning but he came after 3-4 days with other tech and they both checked the problem on guess work. first he changed all the indoor to outdoor wire and still the problem was not solved and they both are keep on checking on guess work and finally they said to me, your pcb is not working and it will be repaired or replaced. They also said to me, Urban charge for the same is 4000rs. We suggest that you get changed it from panasonic because you will get new pcb only 5000 Rs. Now I want that pls fixed my problem and reduced the payment of gas from my Final Invoice whatever will be made because gas refilling was not required. It's tech fault and he was working on guess work.

Pls do contact us as we have to book everything the wax hair spa pedicure and everything else in urgent pls help

Today, I had booked for kitchendeep cleaning ...in the process the cleaning boys have broken our glass cabinet...n dint evn bother to inform me..they have just taken the payment n left...throught I was thr at home...n evn had instructed them very clearly to do the work carefully.as i was busy with other work...I dint notice..bt after they left..when I was arranging my cabinet I noticed that it's badly broken n they dint ecn tell me...its a new home n there was nothing no crack at allll..now my glass cabinet is broken...what should I do..is this the way to clean????

My work has been left incomplete by supervisor and workers as incorrect commitment was done by surveyor

My work has been left incomplete as surveyor has given wrong commitment on waterproofing ceiling work. Supervisor and laborer's are saying that work cannot be done, hence I want my refund back for the amount pain 9990.

Contact: [protected]

I have already paid for repairing the telivision. It is having colour display issues. A representative from urban company had visited yesterday and did not repair the television but he confirmed to visit today for doing the pending issues . He hasn't come yet. Please do the needful and send one representative to check....

No ownership about anything. No respect to customer complain.
My microwave issue didn't get resolved at all.only have incompetent technician. No customer care calls come nowadays simply send message we can't connect calls.
Only looting huge money
3rd class services

Not able to book service on app, on Las page message us com7ng something went wrong

Dear Sir/Mam,
I had complain regarding the repair of my 55" led smart TV on 15 July.

The complain is attended on 16 July where he told us the expense of Rs. 8500 and it will take the TV at repair center and return it on 18 July

On 18 July he inform us than more part has been defected and more money will charge

When we refuse the service and requested to return our TV he return our tv by replacing our original part with duplicate parts.

There are hundreds of local Professional near us but we have chosen Urban Clab as trust patner but these unprofessional and ethical person again cheated us.

Hope for fruitful results from UrbanClab management.

Thanks