Urban Company Complaints & Reviews

I am badly suffered with the service work done by your team against complain for repairing of my Panasonic Invertor AC.
So I am writing this mail with a lot of hope & belief that concerned authorities will intervene to get the issue sorted out.
Yesterday I booked an appointment again in Urban company to check & resolve the issue. (I have been facing problem since last 10-11 days). Now Mr Udit Kumar, a new professional tech was came for handle the complaint. He checked both AC Indoor & Outdoor Unit (outdoor is not working since last service handled and done by your untrained technician, Mr Vivek on Saturday 17.07.2021)
After diagnosed it he gave me estimate around 8000 Rs + for PCB repairing with other expenses. He also said that other parts may also be damaged like compressor, outdoor fan motor etc., even gas refilling may be refilled again if not change in proper way in last visited.
Then I told him about last visit of tech. Mr Vivek (Urban company’s professional) who said that your unit is taking 7 ampere & back pressure is showing 180 PCI, so need to refill the gas in liquid form and it will run again like before . I also told him that Mr vivek did’t use ac gas vacuum pump before refilling the gas. Then Mr Udit said to me that before refilling the gas, vacuum pump must be used then gas should be refilled and I clearly say, if meter was showing 7 ampere and back pressure was showing 180 pci, it means gas has been increased and he should be decreased the gas and there was no need to refill the gas. Now it has been cleared that due to lack knowledge of your tech., he damaged my AC outdoor unit as a result now it’s not working.
Actually first time when I booked a complaint regarding AC is less cooling at that time my both AC unit indoor & outdoor was working properly and problem was less cooling but due to your untrained tech, visited on Saturday 17.07.2021 now my outdoor unit is completely shut down and not working.
So request you to take it on priority and resolve my AC unit under The Urban Company Insurance Protection Programme.

Many Thanks
Birender Singh Bisht

What are doing urban clap comepany
... 4.30 rating.. Id is unblocked... But my id rating is 4.45 .. Then... He didn't open my id... What is this... Ans me... Anything I s fraud... I want to my id open...

Hi

I'm writing this email with so much of stress. I'm mother of two kids. My toddler is 8 months old. I booked a technician for refrigerator.
Since my refrigerator wasn't working. It's double door fridge. Freezer was working fine. I was managing having milk atleast for my kids. Now after the visit my fridge is completely dead.

When technician left, he advised to leave the fridge off for 24hrs. I did. Water drained out from my refrigerator. Then turned on. Until now it's not working. Me without fridge I couldn't do anything. Atleast freezer was working I was able to mangae now it's completely gone.
I called the same technician for past two days. He keeps saying he would come at 2pm and then no one turned up then he said he'll come by 4pm yesterday. Today he said by 1st thing in morning he'll come but now it's 6pm no one came. I left with no help even after I paid all my bills to urban clap. These false promises are actually put me to stress where I keep waiting for someone to fix and they don't turn up. Atleast he must tel me whether he could fix or not. Why he has to leave me like this. Atleast I was able to manage before just with freezer now nothing works. Inspite on all this technician keeps giving me many appointments and time but he never turns up.

Kindly look into this issue.

Regards
B Sumitra
[protected]

Actually I registered a booking regarding my ac which was cooling less sometimes on Saturday 17.07.2021. As per your tech need to refill the gas in liquid form and no other problem like pcb or compressure while there was no any gas leaking problem in my ac at that time but your tech 100% sure after fill the gas in liquid form and it will work like before. My fault was just that I did't check cooling after service due to busy my office work and I paid him . when I checked my ac, there was no cooling at all. Next day I checked again but same problem was there & then I saw my outdoor unit, It was not running like before. I contacted tech . and he said to me that I will come today or next day morning but he came after 3-4 days with other tech and they both checked the problem on guess work. first he changed all the indoor to outdoor wire and still the problem was not solved and they both are keep on checking on guess work and finally they said to me, your pcb is not working and it will be repaired or replaced. They also said to me, Urban charge for the same is 4000rs. We suggest that you get changed it from panasonic because you will get new pcb only 5000 Rs. Now I want that pls fixed my problem and reduced the payment of gas from my Final Invoice whatever will be made because gas refilling was not required. It's tech fault and he was working on guess work.

Pls do contact us as we have to book everything the wax hair spa pedicure and everything else in urgent pls help

Today, I had booked for kitchendeep cleaning ...in the process the cleaning boys have broken our glass cabinet...n dint evn bother to inform me..they have just taken the payment n left...throught I was thr at home...n evn had instructed them very clearly to do the work carefully.as i was busy with other work...I dint notice..bt after they left..when I was arranging my cabinet I noticed that it's badly broken n they dint ecn tell me...its a new home n there was nothing no crack at allll..now my glass cabinet is broken...what should I do..is this the way to clean????

My work has been left incomplete by supervisor and workers as incorrect commitment was done by surveyor

My work has been left incomplete as surveyor has given wrong commitment on waterproofing ceiling work. Supervisor and laborer's are saying that work cannot be done, hence I want my refund back for the amount pain 9990.

Contact: [protected]

I have already paid for repairing the telivision. It is having colour display issues. A representative from urban company had visited yesterday and did not repair the television but he confirmed to visit today for doing the pending issues . He hasn't come yet. Please do the needful and send one representative to check....

No ownership about anything. No respect to customer complain.
My microwave issue didn't get resolved at all.only have incompetent technician. No customer care calls come nowadays simply send message we can't connect calls.
Only looting huge money
3rd class services

Not able to book service on app, on Las page message us com7ng something went wrong

Dear Sir/Mam,
I had complain regarding the repair of my 55" led smart TV on 15 July.

The complain is attended on 16 July where he told us the expense of Rs. 8500 and it will take the TV at repair center and return it on 18 July

On 18 July he inform us than more part has been defected and more money will charge

When we refuse the service and requested to return our TV he return our tv by replacing our original part with duplicate parts.

There are hundreds of local Professional near us but we have chosen Urban Clab as trust patner but these unprofessional and ethical person again cheated us.

Hope for fruitful results from UrbanClab management.

Thanks

Hello, I have gifted a uc card worth rs.1000/- but when card redeemed it shows only rs.1/- balance.

Kindly help ASAP.

I had blocked my ID due to some medical issue and I had 153 credits in my uc partner a/c. I sought help from Jaipur staff many times, but the staff was change again and again and staff did not respond properly. Tried many times to talk to customer but they also did not resolved my issues.
I also asked for numbers from your other uc partners of Your staff but they were only trainer number and she couldn't solve my problem.
I was very upset during these 2 years, There were also medical issues. Due to which I could not go to the office again and again. We also sent screenshots of our credit balance as a proof but I have no solution. There were also many problems related to loans in between, which I faced alone. Even then no customer care came in handy or your staff.
Plsss help me because I need my money back .
I want a call back from ur side so I can tell u my problem in better way.

I have raised a request on Saturday 17th July against the cooling issues. Technician came and done Gas Filling and Servicing on Sunday, against which they charged me Rs3100/- .

Later on found that they haven't closed and wrapped the out going pipes with tapes going out from Indoor unit. Also, found that water is draining down from indoor unit. Which I have already informed him through phone call. Since that day it's 20th today he is not visited and re-checked issues after multiple time calling and now he is not picking up the calls.

On 11/07/2021, I had an appointment for complete hands and legs waxing. Due to the product (Rica Chocolate wax) used and overheated wax, the skin of my hands and legs have got inflammed and there is hyperpigmentation occured. I have consulted a dermatologist and they told me that it can even take a year to completely heal. These marks on my hands are visible and obviously being a girl, this is so unasthetic for me. I need proper assistance for this from your side.

Your Guy has made my life miserable, he is playing with me from past 4months. Not picking up my call. 1s in a blue moon he picks up my calls and lies to me he will come and put the gas.
He took 4500 from me.
M gonna make sure I report to police and get him under some charges.
Worst Service ever
His name is Sarajit Roy
His UPI address is [protected]@ybl
His phone number is [protected]
Take a action and make him come to my place before I go to court.

Dear team

bathroom cleaning and kitchen cleaning are done by same person. please assign different people for kitchen and different people for bathroom.

I need to talk it's urgent

My tenant Ms Shreyasi Som has booked the UC for her Refrigerator repair and a guy by name Mr Furdaus came today at 10.30am. According to him Relay n Overload protector needs to be changed and he was charging 700Rs apart from the service charge already paid I.e Rs 345. Now, my question is when the said part is available in the market for just 199, why UC is forcing her to pay 700? She even said that she will get the parts but he refused to use that. Don't you think you are cheating your valued customers??