Sony India Complaints & Reviews

I have puchased my led tv on 8 jan 2106 n only in two months the sceen has gone blank n only sound is coming but no vedio......

I had posted the below msg on your sony support site on Feb 21, 2016. On Feb 27, 2015 I got a call from +[protected] from Sony Executive and promised to resolve the case, but till now no one had called.

As the last attempt, I am writing to you, failing this, I will be forced to approach consumer forum, Hyderabad

The following is my complaint which i had posted on Feb 21, 2015.

I am having...

Date :[protected]
Dear Sir,
I have purchased a LED-TV of your made for about two years ago. Recently it is out of order and requires servicing and so I contacted your service center with the TV set at Rourkela, Odisa that is registered with Job No. 60386835. The center informed me that the panel board of the set needs to be changed. After a few days, the center persisted as of that the panel board is not available and insisted...

Hii sir
I am satisfied your company and trust. But seller deliver in market fake led. So I want solve this problem. And don't miss your company reputation.
My number is [protected]...

No proper response on demo issues...

I have written 5 to 6 mails for demo arrangement but response I got. ...
So I spoke to Mr.deepak cc executive...even he is not helpful...tried contacting supervisor n all of them were busy!!!

Waiting for the call from supervisor..Mr.Arav supervisor called me...since I was driving asked him to call after half an hour but no call received till now

got...

I had ordered a sony TV Adapter for my Sony LED TV, Model no -
KDL-42W650A. I had transferred half of the money(Rs 2400) as advance to TELECARE on 28th jan 2016. Its been more than 1 month but the adapter has not been delivered.Every time I make an enquiry they tell me that adapter is not in stock.


This is a serious breach of trust from a brand such as Sony.I am a huge Sony Fan but i feel really let down by...

Hi,
We had purchased the sony bravia 32 inch LCD approx-27k in March 2012 in vashi. Immediately withing one year we started to face problem on screen due to defective panel luckily as tv was in warranty period the panel was replaced without cost and we paid more and got an extended warranty.However the warranty expired on May 2015 and yesterday that is 6th march 2016 my i am again facing issues with my tv screen and now it looks like...

I purchased sony xperia zr around 17 dec 2014for rs 17500, few days back ie 29th feb 2016. I experienced that my phone's earpiece was not at all working .So i went to service center of sony in malad east mumbai on 1st march 2016.They said phone cant be repaired and you need to replace it .I called customer care to confirm the same .Later on they charged me rs 115 and said i need to submit the cellphone and they will provide me a re fabricated...

I purchased a xperia z ultra online and it worked well for almost 10 months and then i got a charging problem for which i approached sony customer care centre and they got my cell replacedafter 3 days of replacement it got cracked in my pocket and then i went again to them.now they are refusing to replace my cell again though i''m ready to pay for it.they are saying that my handset's imei number is in misplace....

I have purchased a Sony smart mobile 2 years back, it suddenly got charging complaints.Later after that my mobile back panel started bulging.As the battery was inbuilt, i have thought that there is problem with in the battery .So i took my mobile to all my nearest services center, every where I got a same answer that battery replacement may take minimum 10 days.So I took the main service center address and submitted my mobile there for repair.On...

Phone is not functioning. Authrorized service center responsed as "repair is not possible, only can replace". This was not told to me while buying product. When contacted the helpline email/contact, their satisfactory response is still awaited which was supposed to be delivered within 48hrs. (72hrs already over)...

Hi,

I bought SONY LED TV ( KD-55x9004A) in 12/10/2013.
The warranty support of the TV is finished, so the complain is about the standard support provided by SONY Support in India.
Sometimes around end of Oct 2015, the TV screens started showing vertical colored lines, instead of picture. Tried to switch off TV, power cycle TV but nothing worked. Kept TV switched off for 2-3 days. After I switched TV on again,...

COMPLAINT STILL NOT RESOLVED AS ON 2ND MARCH 2016 DESPITE REMINDERS

Service Request ID 30640037 dated 10th February 2016: Bravia LED TV
46EX52, Last Interaction ID[protected] Dr.Amit Bhattacharya, Navi Mumbai.
Amit Bhattacharya Wed, Feb 17, 2016 at 10:06 AM
To: sonyindia.[protected]@ap.sony.com

This is to place on record the following:
1. The captioned product developed "Colour Intermixing"...

Hi Team,

I had bought a Sony Bravia 43 inch android TV (43W800C) on the 30th October, 2015 after a lot of soul searching. I invested in Sony believing in its brand value and product durability.

It is with great pain I report to you that I have been hoodwinked into buying a faulty LED panel. After only 3.5 months of service, the TV started showing lines on the screen. Having raised a complaint on Sunday (28th...

This is in regards to Sony Handset which i gave it for repairing to C com telecommunications Thane Mumbai. The mobile handset was submitted on 6th Feb'16 for Microphone & camera issue. I deposited the repair charges in the Account provided well in time. on 19th Feb'16 i got a call from service center, the phone is ready & i can collect the same, after some time again they called me and said the mobile has not passed the quality test, so they...

It is just irritating. I purchased don't w80c Sony TV on 21 Feb.they they have given offer for Airtel DTH HD.i chosen that option.but it was just frustrating and irritating, it took 4 days for your service personal to install airtel DTH.but instead of HD they installed SD.many times I called your representative...but it is just useless.in fact they have taken 350 rupees extra. I am waiting still

Vijay pathak
[protected]...

Dear Sony,

I am from panjim Goa state. I have visited u r dealer showroom today to buy a 24" TV. I think u r dealer forgot about customer service, u know the way the speak...!! It was like why did u come to my showroom...??? When I said let me finalise, and get back, dealer staff said, before finalise why did u come..?? So I felt really bad, abt Sony service. ( may be from dealer). Simply I walk out N bought Samsung 24" J4100....

Newly opened walkman sony mp3 player just used for a day is damaged.& v r asking for repair but not ready to do so.also not giving exchange.v r not satisfied by the company if they wil treat us so... there shud b some solution for our prob, , ,...

Repair of sony xperia z5 dual
My xperia z5 dual fell down on road on 5th day from date of purchase and it back panel(Glass) got broken. I submitted my handset to the sony service center at gurgoan, my phone was working totally fine, no issue with display, speakers, etc. But from starting i observed little heating when camera application is running. I reported this also to them. They told me that they will do diagnosis and will inform...

I purchased Experia Z1 handset on 4th may 2015. within around 4 months handset started creating
problem(hanging Problem). handset was given to SONY service center, Jaipur and same was repaired and given back
to me.
then again due to hanging issue, touch issue etc etc(list is endless) Refer job no W[protected] dated
1 Feb 2016. i got my handset back after 15 days i.e. on 16th Feb.
after i received my handset...