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After Sales Service — johnson lifts

When i bought the lift, no body from the sales dept told me, that i have no choice in selecting a service provider for the lift.
Johnson lifts makes it impossible by not selling spare parts to a customer. Spare parts can be purchased if a customer signs an amc with johnson, and its exorbitantly priced.

Is there any way to end this agony for the consumers of johnson lifts?

Which is an appropriate govt agency to forward this grievance.
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    Tirumalagiri, Andhra Pradesh
    India

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