Oct 27, 2017
Updated by anb1954 Bank Statement is enough to refund: That is what other people [Flipkart, Amazon, IRCTC] etc use to refund.
AIRCEL workers/people have no intention to refund the money. That is why they are demanding unwanted things like txn ID, screen shots, mode of payment etc, etc. Two days back too Rs.3999/- was refunded by AMAZON.
They did not demand txn ID, screen shots, mode of payment etc as the intelligent people/workers in AIRCEL. [Evidence enclosed] I have already sent Bank statement. Now they ask " mode of payment" That much the "Social Media team "people are clever.
AIRCEL shall send some workers to those organization to get training .
Other organizations understand our grievances and reasonable arguments. But the the workers of AIRCEL workers do not.
.They pretend that they just now arrived from heaven - demand every thing.
They said"
We would like to inform you that our team tried calling you a multiple times but the number was not reachable. So, we request you to share an alternate number so that we can contact you and the needful can be done accordingly. "
What do the intelligent AIRCEL Workers want to convey me? I don't understand. To make refund "telephonic talk" is not necessary. Only honest people .
Already I have given an alternative number. They could find out that number and contacted me.
Workers of AIRCEL are not intelligent enough to do that.
Again the "Social Media Team came to scene" They will track the problem to another 100 days.
What about deduction of - Rs. 30/- from main acct of the concerned number towards TINY TV for 7 days and Rate cutter days deductced from 84 to 81 [[protected]]
I think the so called SOCIAL MEDIA TEAM ' has nothing to say.
AIRCEL WORKERS INFORMED THE FORUM " Resolved".[Evidence enclosed]
A false statement. After refund of Rs.1, 399/- U can say " RESOLVED" OK?
Oct 28, 2017
Updated by anb1954 AIRCEL PEOPLE ACTs AGAINST THEIR WORDs given in their Auto reply:
21st June 2017 problem has not yet been solved . Their words are given below for reference:
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We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.[ What they mean by "serve" ?????????????]
Kindly allow us to respond to your concern within next two working days.
[ 21st June problem has not been responded ????????????????]
We assure you timely response and resolution.[No resolution till date]
Thank you for choosing Aircel.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Amount Paid = 507
Mode of Payment = Bill desk via Net Banking
Transaction ID = Unable to upload the attachment. Hence providing the details as reflecting in my Bill desk.
Bill id (Ref ID) : HD[protected]
Bill Amount : 507.66
Paid Date: 03rd Oct 2017, 12:11 PM
Mobile Number: [protected]
Txn Ref No: HDFC[protected]
Online Payment Ref.No: [protected]
All these details have already been provided umpteen number of times to the so called escalation Appellate team and PG support bill desk through mails and every time i have been asked by Aircel team to check with the Bank and my Bank is stating that the amount has been credited to Aircel. If the transaction is failed, the amount should have got credited back into my account within 2 days max as i believe the banks have to reconcile the payments on a daily basis.
I dont know as a customer why should i go through all this pain for making a payment on time.
Regards
S.K.Arun
We hope that our team got in touch with you and shared all the requisite information.
Warm Regards,
Aircel Social Media Team