Airtel Complaints & Reviews

My airtel number was unable to receive calls from my sisters jio mobile.
Jio was confirmed that airtel not allowing lot of calls when she checked with jio.

When my sister called to my number she getting a voice message like the number is busy and this route busy even though my mobile is free condition so one day we have tested in same place where both the numbers in my home.
we have received same rejections like number is busy and this route busy.

A number(Jio) : [protected]
B number(Airtel) : [protected]

Please support us solve the issue with Airtel.

Regards,
Suresh

I have called customer care regarding bill payments msgs which i have received from airtel i asked her whats going on with airtel is their any issue she didnt replied & cut the call again i have complaint lots of time to airtel regarding network & internet service but without calling they send a msg happy to help you hope your query resolved when finally i visited gallery they said change your sim card i done it but still the facing same issue.. airtel is not resolving query. got frustrate with airtel.

I have recharged my mobile number [protected] on 12th september 2016 with inr 33. As i had more than 600 mb 3g data and 500 mb 4g data as i had recharged with inr 276 (1.5 gb data + 100 talktime) previously so i didn't want more data and i wanted only validity so i did recharge with inr 33 as here the validity was 28 days with 85 mb 2g/ 3g/ 4g data. But after doing the recharge on 12th september 2016 which was my last date of validity with inr 33. I have lost my all previous data more than 600 mb 3g data and more than 500 mb 4g data but in the scheme it is clearly mentioned that will get 28 days validity and 85 mb 2g/ 3g/ 4g data. And i was simply looted by airtel. And there was no carry forward my previous data

Hi airtel,
Fixed line: [protected]
Latest reference number : 72332646, 72827914
Name : mohammed mohideen m
How to disconnect my airtel broadband connection?
I mailed 10 times to your [protected]@airtel... email id still no proper reply as well as didnt receive solution yet. your customer care service are too dumb keep on saying same thing.
Till date 23 days went from i made shifting request but your airtel service men are not ready to care my request. i dont have time to keep on calling you.
No proper response from airtel.
Each time me only calling as a volunteer to know about status no one contacted with proper details. i dont want these kind of pathetic and stupid service. hereafter i dont want to waste my time with you people it seems you never want respond my query better i will move on to some other network who giving better service than you please tell me the procedure to disconnect.

Thanks

I have a post-paid plan of 1999, in which calls are free with 100 sms national/local per day and 10 gb 3g internet. my 10 gb net was exhausted on[protected] after almost 21 days since my plan cycle is 20-19 of month. on 13 th, bought smartbyte and was using as usual.. for 11-13 (2 days), you have charged me 500 rs. for using 13 gb net. don't company have common sense. 10 gb used in 21 days and 13 gb in 2 days. this is totally cheating. i will not recommend airtel to anyone. company is fraud.

V have taken tv for that airtel given free 2months subscription already 20 days over ur airtel connection people are not responded til now this is very bad part o[censored]. v wil never support ur digital tv. its not al gud like waiting a customer v r feeling very bad response from u. no information nothing. v wil never take ur connection. dont trouble ppls.

Hi,
Please block airtel bangalore mobile no.[protected] with my lenevo k3 note white colour lost today around 11.30 am while i was coming to office. At around 11.30 am on 22th sep 16, i was coming from hoodi circle to big bazar itpl stoppage, afetr coming down from bmtc non ac bus, i found phone is not there, tried to call but showing switched off. Imei1 no:[protected] imei2 no:[protected]. Please help to find & help asap. My no.[protected].

Please block my no.[protected]

Regards

Sudipa poddar/pradip poddar
[protected]

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

I have been raising this issue for past 12 months and airtel team has been making one or the other excuse on pretext of checking hardware n switches

I received call from airtel technical support yesterday around 3.30 pm updating me on the hardware/cables laid in my society (flower valley) don't support speed more then 4 mbps speed and i have to downgrade to 4 mbps plan from my existing 8 mbps plan

He admitted to the fact that sales team from airtel are misleading customers and selling fraudulent 8 mbps plan & the cables/ hardware don't support more then 4 mbps speed

I have call recording of my conversation with the airtel technical support person which can be shared as a proof as and when required

So my claim for fraudulent data plans from airtel holds true and i have been cheated by airtel for past 12 month

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

This is really disgusting and like day light robbery on part of company like airtel by resorting to such cheap means of making money

I need reversal of 8 mbps data rental charged to me for past 12 months else i have to go legal way for resolution to this airtel's fraudulent billing practice

Airtel needs to be dragged to consumer court for misleading consumer and resorting to selling of fraudulent data plans

Rohit bhatia
[protected]

On sun, sep 18, 2016 at 2:34 pm, wrote:

Dear rohit bhatia,

This is in reference to your email regarding adjustments on your airtel account number 15398441.

Basis our discussion on [protected], please be informed that i have highlighted your issue to the concerned department to resolve the issue on high priority.

Please be assured that our team will get back to you with an update on the same at the earliest regarding the same.

Further, kindly note that the team will validate and provide you with the applicable waiver once the issue is resolved.

For further queries, please do mail.

Customers touch points:
Level 1: customer care: [protected]@in. airtel.com and 121/198, working hours: 24/7.
Level 2: nodal team: nodal. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Warm regards,
Jaya priyam

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. airtel.com
Cc: nodal. [protected]@in. airtel.com
Sent: 17/09/2016 04:47:49 pm
Subject: re: fraudulent billing practices and pathetic service from airtel broadband - [protected]

What about the billing waiver???

There is no mention of billing waiver. also your reply is sounding like readymade template revert... there's no mention about concern raised in trailing mail regarding airtel selling 8mbps data plan when the hardware is non-supportive in my area???

Your revert is vague and open ended and i have been listening similar vague replies since past 12 month

I need proper time-lines for resolution and details/contact of concerned person from airtel who will resolve my issue

You can't keep sending me such vague pre-drafted templated mail reverts with zero predictability on resolution and keep on fraudulently charging me rental every month for 8mbps plan when in the first place your hardware /cables don't support 8mbps speed

Rgds

Rohit bhatia

On 17 sep 2016 16:23, wrote:

Dear rohit bhatia,

This is in reference to your email regarding connection not working for the airtel fixed line account number 15398441.

I understand that delay in responding to your email has caused inconvenience to you and we thank you for your patience.

Please be informed that i have transferred the concern regarding slow browsing to our concerned department and they will get back to you as soon as possible.

For further queries, please do mail.

Customers touch points:

Level 1: customer care: hyperlink "mailto:[protected]@in. airtel.com"[protected]@in. airtel.com and 121/198, working hours: 24/7.

Level 2: nodal team: hyperlink "mailto:nodal. [protected]@in. airtel.com"nodal. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. airtel.com"appellate. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Warm regards,

Aanchal

Bharti airtel limited

— original message —

From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com

To: hyperlink "mailto:appellate. [protected]@in. airtel.com"appellate. [protected]@in. airtel.com

Cc: hyperlink "mailto:[protected]@in. airtel.com"[protected]@in. airtel.com;hyperlink "mailto:[protected]@airtel.com"1­[protected]@airtel.com

Sent: 16/09/2016 02:40:07 pm

Subject: fraudulent billing practices and pathetic service from airtel broadband - [protected]

Dear airtel,

With reference to trailing mail exchange and for your eternal enlightenment i am sharing my problem and case regarding my airtel broadband once again

I am using airtel broadband for past 8 years & my no. is[protected]

My data plan is 8 mbps - 40 gb limit

I have upgraded to 8 mbps plan 12 months back and since then i am facing with slow browsing speed, frequent disconnections and unstable speed

All these issues have been vividly explained and proved to all the airtel technical support persons who were on inspection visit to my house

On 7th sept'16 happen to speak with airtel technical lead from pune vega center & he has admitted : non supportive hardware cables for high speed net in
Flower valley area (place where i reside)

All the technical support persons who inspected my connection at home also admitted to the fact that airtel cables in flower valley don't support 8 mbps data speed

It's really shocking to know??? - when everyone at airtel technical team is aware of the fact that airtel cables in my area dont not support 8 mbps data speed then how come in first place airtel is selling fraudulent plans of 8 mbps speed for past 12 months and cheating customers???

Airtel cust. care ppl call me from different locations and i have to explain same problem over and over again to diff. set of people. i fail to understand what is so confusing and puzzling about my problem. knowingly every airtel rep. right from technical to customer care acts ignorant in-spite knowing the fact that "airtel cables & hardware does not support 8 mbps speed in my residential area" and keeps on giving me false assurance to resolve my slow data speed issue. "this is like height of fraud and cheating customers"

As on date there is no resolution to my problem and i am still getting unstable data speed and the speed varies from 4.5 to 8 mbps randomly making browsing and surfing really unstable and problematic

I have categorically told airtel customer care that i am not going to pay aug'16 broadband charges (15th sept'16 was my due date) as i have been cheated by airtel for past 12 months by selling and providing fraudulent data plans

I am not going to pay any further charges for my broadband usage till the time my slow browsing speed issue is resolved

Regards
Rohit bhatia
[protected]

On 10 sep 2016 09:04, wrote:

Dear rohit bhatia,

Greetings from airtel!

This is in reference to your email regarding slow browsing issue for your airtel landline number [protected].

I understand that not being able to use your broadband services has inconvenienced you.

Foremost, i would like to share that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers. however, despite our constant efforts we are unable to achieve complete success due to external factors beyond our control.

The exchange that serves pune location is temporarily not functional. our team is co-ordinating with the concerned authorities to resolve this issue.

The same is expected to be resolved by[protected]:30 pm.

We appreciate your patience and cooperation in this regard.

Best regards,
Vijayalakshmi c
Service specialist
Airtel

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc: [protected]@in. airtel.com
Sent: 09/09/2016 10:45:04 am
Subject: re: re: [|bal|ref35945811|] [warning : encrypted attachment not virus scanned]fraudulent billing practices and pathetic service from airtel broadband [protected]

Hi there,

My complaint regarding slow browsing speed is still pending

I spoke to technical leader from airtel vega center, pune on 7th sept'16 and he admitted that airtel cables in flower valley society (place where i reside) does not support

8 mbps speed and he is looking into what possible he can do to address my concern

It's really shocking to know - when everyone at airtel technical team is aware of the face that airtel cables in my area does not support 8 mbps speed then how come in first place airtel is selling fraudulent plans of 8 mbps speed for past 12 months and cheating customers???

Rohit

On wed, sep 7, 2016 at 2:56 pm, wrote:

Dear rohit bhatia,

Greetings from airtel!

This is in reference to your email regarding slow speed and billing adjustment towards non usage period on your airtel account number 15398441.

Regarding slow speed issue:

Please note that basis your previous complaint with reference number 72500610, we investigated the connectivity at your premises. however, i understand that you are still facing connectivity issues at your premises.

Therefore, i am registering a complaint with reference number 72651712. let us assure you that the same would be resolved within 06:50 pm on 07 — 09-2016.

Rs. 575/- has already been credited to your account towards non usage period. this will reflect in your next bill generation dated 26/09/2016.

The current pending amount after deducting the waiver, is rs. 687.72/-. please pay by[protected].

Further, i would like to inform you that regarding billing adjustment towards non usage period request you to write to us on post resolution of network issue.

For any further queries, please feel free to write back to me.

Best regards,

Gayatri sethi

Service specialist

Airtel

Hi airtel team,

I have paid rs 1000 for getting of new broadband connection.. After one week, i got message your area is not feasable for broadband connection. I have applied for refund of amount Till now i did not get any reaponse from any one. This is the worst response i have nt seen till now. Earlier, i had opinion on aitel about their customer service. I am hoping that you will help to me on the refund.
Airtel Employ not give response m contact all number but only give fake commitment[protected], [protected] SANTOSH, [protected] akshay,
CEF NO. 40320905
CUSTOMER NAME - AMBALIKA GEHLOD
MY CONTACT NUMBER -[protected]

Dear sir,

This is with ref. to my service request no. 72420590 for landline number[protected] in the name of mrs. nirmala goyal (my mother). i had been provided the connection by one of sales person of airtel, named mr. abhishek (mob. no. [protected]). he committed to me that airtel will provide me a modem and a landline instrument free along with my connection (having call recordings of his commitment) that will be provided to me within 3-4 days after my connection gets activated. my connection got activated on 27th aug 2016. after 4-5 days i followed up with him for landline instrument but he said that it will take some days. i called him after few days and he said that the same will be provided within 1-2 days. every time i call him he says that it will be provided within few hours. after long follow-up he asked me to contact with his senior authority mr. sisodiya (contact no. [protected]) when i contacted him he said that he will provide me the same within few days but he didn’t provided it and every time i called him he use to say that it will be provided shortly. after a long follow-up both of them stopped receiving my calls and when i called again and again mr. sisodiya misbehaved with me and said that he will not give me instrument and i may do what i can do. i do have call recording of this conversation also and all the previous conversations. i again called back mr. abhishek and told him that his senior is not cooperating and asked him to provide me handset. after 4-5 calls he told me that some person with whom he has took approval for providing the handset is now transferred and now i need to visit metro tower office and request for instrument. further he asked me to request to mr. sisodiya only for which i out rightly denied. i asked him that i will escalate the matter than he said that i am free to complaint anywhere i want.

Dear sir, i request you that being a bank employee it’s not possible for me to go to metro tower for requesting and collecting a landline instrument. and further it is also not fair at airtel’s end to ask me to do so. i request you to kindly provide me the landline instrument and take necessary action against the above mentioned employees of airtel as they are hampering the image of company also.

I have already launched an official complaint against mr. abhishek and mr. sisodiya (ref. no.[protected].

Dear sir, i know that a small customer like me hardly matters for a big company like airtel, but i still hope for a quick and positive response from your side.

If you need call recordings i may upload them on any social media site and provide you the link or else i can provide you the cd.

Its been 20 days almost and nothing has been done. When there is no connection available at my location why and why airtel is holding my 1000 rupee for activation. I have even applied 12 days back for refund on airtelrefund online with cancel check but airtel literally not doing anything.

I dont know what is happening, neither the connection is provided and nor the refund is given back. Is this the airtel services to the customer?

Account Number assigned to me is [protected] .

Many times the 3 days are gone and I am fed up of 3 days promise from airtel. Kindly, refund my activation charges to me immediately.

And suddenly, I received a call from Airtel, that Rs 500 will get reversed, But I dont understand why Rs500? I have paid Rs 1000 for activation and no connection is installed at my premises, so why the hell airtel will deduct Rs500?

I need all my money from airtel. Its height of Airtel.

Hi

I using my airtel app for recharge purpose.

I have recharged my airtel 3g dongle on 8th september 2016 for rs.1497 (Airtel's new recharge plan for 12 months validity period for data). Rs.1497 debited from my bank account, but recharge is failed. After 1 minute rs, 1497 credited from airtel. (This time no problem)

After 20 to 30 minutes, i have tried to again recharge same amount rs. 1497. This time also rs.1497 debited from my bank account, but recharge is failed. Till now that amount rs.1497 not yet credited to my bank account.

I complaint to airtel presence over twitter, email and customer care. But they said to me every time, "please be assured we have escalated your highlighted issue to our concerned team."

Customer care ref. No is conrc[protected] & cbnrd[protected].

Why is my refund pending so long?

I am extremely disappointed with airtel support.

Bank statement attached.

Warm regards
Ram

I had raised an mnp request from airtel andhrapradesh circle to airtel maharashtra circle on 1sep'16. i had completed all the relevant documentation as per mnp requirements and have received a confirmation from airtel that the number will be ported by the 17th of september. i have received an sms to this effect.

This has not been actioned by airtel on the 17th, post which i had made numerous calls to airtel customer service. i have received repeated assurances that the porting will be done and my new sim would be active in a matter of hours. this has not happened.

I had sent multiple e-mails to the customer service division and have not received a single satisfactory response. reference is ref36513910|] mnp

Having got fed up, i raised a formal complaint through their internet portal and have registered the same under reference po[protected]. to my dismay, when i tried to check for an update on this reference, the airtel complaints portal shows that this reference is not valid. has my complaint been deleted? i am providing the original message sent by airtel below which clearly shows the reference number.

Quote
Dear customer!
Thank you for writing to us.
We acknowledge receipt of your complaint, your reference no. is po[protected].
We shall get back to you within 2 hrs.
We thank you for your patience.
Warm regards,
Airtel customer service team,
[protected]@in. airtel.com
Bharti airtel limited
Unquote

I​n addition to this, after series of chasers, they have deactivated my old sim (ap circle) and have not activated my new sim (pune circle). the old sim has been deactivated at around 5:30 pm on 21sep and the new sim has not been activated. i am now stranded in a new city away from home and family without access to data or phone calls. ​

I​ would like to raise a formal complaint against bharti airtel on the following issues

1) mnp request not actioned as per the promised time. (still not resolved
2) airtel have deactivated my old sim and have not activated the new one for the past ​8 hours.​ this has caused major grief for me.
3) airtel have collected roaming charges on calls and data from me during this period ​
4) airtel have provided inaccurate and false information in almost every communication with them.

I need my new sim activiated without any further delay.

Hi,

I have a land at prime location of Beltal Village Area, Pattamundei, Kendrapara District where I need Airtel to install tower.
The tower can provide coverage to all the 20 villages in the area and a huge residential population is also very well in the Line of Sight.

For all informations please contact:

Name : S.K.Behera
Contact : [protected]

I am nt receiving messages from anyone. I am unable to receive the OTP for any online transaction nor my messages are outgoing due to which i am face huge problem since 1 month. I hv registered so many complaints to customer care bt dey couldn't solve the problem till date. I am very disapointed nw. If i dnt get prob solved within 3 days, i wil port my number to any other cmpny. They hv stoppd incoming nd outgoing msg facility to my phn. It is not acceptable al any cost.

My prepaid mobile no is [protected]. I am nt receiving messages from anyone niether the OTP for any nl9 transaction due to which i am face huge problem since 1 month. I hv registered so many complaints to customer care bt dey couldn't solve the problem till date. I am very disapointed nw. If i dnt get prob solved within 3 days, i wil port my number to any other cmpny.

I bought a airtel 3g dongal. Take a plan rs1150 per month. But the connection is too slow. I m not been able able to browse anything its buffering all time. I complaint in customer care regarding this. They give me complaint number71327468 and told me it get resolve in 3 dayz but after 1 week i again call them they told me your complaint not exist. They again give me new complaint no. 71472432. And told me solved in 3 dayz now this time next day call come to me from airtel regarding my complaint i told him everything then he replied let him check he will call me in 10 minutes and update in his server it is resolved when i again call customer care giving my compaint number the executive told me it is resolved updated in server but to my end it is not resolved because in a phonecall he told me he is checking and again call me in 10 minutes and close my complaint. Then again i call customer care they gave me new complaint no. 71559904. What should i do please help it almost 20 days i complaint about my dongal problem every time new customer care executive receive my call and give me complint number from starting complaint no. 71327468, 71472432, 71559904 these are 3 complaint number in airtel office the last complaint receive by lovish from chandigard office airtel customer care. Please resolve this issue.

I m aiyyappan from coimbatore i buyed 2 numbers of dongle & 2 numbers of H3-card (sim card) from airtel company purchased in lakshmi mills coimbatore airtel office on 12/09/16. they told that they will come & verified my address proof and give the connection for activation the sim. on 16/09/16 i received message through my contact number that the verification not get completed & told to contact your point of sale. i went to airtel office in lakshmi mills asked about this. no one came for verification from airtel still now. they said that it will verified on 18/09/16. on that day also no one came to home for verify. so i went to airtel office on 19/09/16 they told that the connection will get activate on night itself but still now there is not get activated. this the way of dealling the customer for getting an connection for using the net. i m using my personnel number is airtel for
last 8 years. thats y i trusted to buy data card from airtel. but airtel service is so worst here. no one came here for verification for my home without came they not giving activation.

i buy 2 dongles & 2 airtel sim card (H3-card)
sim card number: [protected]; [protected].
SIM No:[protected]U &[protected]U.
my contact number: [protected].
mail id: [protected]@gmail.com

I am using airtel for the last 5-6 years. But now they have started cheating their customers. I have experienced that they are deducing my main account balance when i am using internet, even when my data balance is still left. They are doing this for last 1 month. So, i got annoyed by this and sent a message to 1900 for porting out. Then their customer care executive called me. I said that i dont want to share any problem with you people, i am just porting out, so please don't disturb me. I was surprised by the way that person replied. She replied in a very rude way that I m cancelling your port out request. Is this the way to deal with your customers?

This is in reference to our complaint regarding non functioning of internet services for our airtel account number [protected] and airtel fixedline/broadband no.[protected]. Initially the net was on and off i. E. It used to get disconnected frequently every 10mins. But on 12/09/0016 i regret to say the said line was disconnected or the line was dead.

We have even lodged the complaint to airtel office, mumbai about the internet connection and we received the reference no as 72635416 and on 20/09/2016 reference no was given as 73152832.

Following are the dates we have lodged the complaint:
1. 07/09/2016
2. 08/09/2016
3. 09/09/2016
4. 12/09/2016
On 13/09/2016, the issue was resolved on temporary basis up till one week i. E. 20/09/2016.
The executives convinces us that they are going to send some good technician but in vain. The technician came on 08/09/2016 at around 5.00 pm and left by 5.30 pm saying that he is going to the site to check the connection and will come back to resolve the issue. But then the person dint turned up and did not even bothered to inform us.
We have even informed your customer care executive about our office timings are 10.00 am to 6.30 pm. But then they sent the person on 09/09/2016 after 6.30 pm. We have given our registered and alternate mobile numbers for contacting us they are least bothered to call us before coming to our office. We always make a complaint in the morning and the executive informs us that the technician can visit only after 5.00 pm.
We are not getting any proper service from airtel regarding the same and we are suffering as we are not able to receive or send mails to any of our customers.
This is really disappointing that the employee of such esteemed company is not responding and not resolving the issue as desired.
I request you to kindly send your technical person to solve the issue at the earliest.
Tired, exhausted and frustrated by complaining about frequent internet disconnection twice or thrice a day i. E. Internet is on an off for about 10 – 15 mins. Sometimes its for 1 - 2 hours continuously. We pay our airtel internet bills on timely basis. Still we are suffering because of your bad services.
Please look into this matter and resolve the issue as early as possible.