AJIO Complaints & Reviews

Tracking ID - [protected]
Delivered on 1st Apr'23
Product - Ecraftindia Ethnic Carved Brass Diya

This Diya is very small as compared to shown in the website pic.
There is no option to apply for return this Diya.
Please help me to get return and refund for this product.

Mobile # [protected]

I don't know what is their problem they are not refunding money after product is picked up. They say it takes 6-7 business days excluding Saturdays and Sundays but it took them more than 20 phone calls at customer care and almost 2 weeks to refund one of my recent orders and they're saying that money has already been transferred about my last order when it's been 8 days already since it was picked up and no refund has been received. Like wtf? It has been happening from the last 2 orders and I'm never shopping again from this website ever...

They have got massive logistical issues. They take the order in the peak offer period when all other online sites also offer heavy discounts and card offers. They cancel your order from their end when the offer period is over on all sites. WORST.

I had placed a return request on 8th March for 3 jeans which I bought through Ajio.
It has been a month, no one showed up for picking returns and despite my umpteen number of calls being made to the customer care, they are not taking any action. Every time I call they tell me that my complaint has been take on priority and will be resolved within 2 days, but no return or refund happens.
I sent email as well but same 2 days response.
Complaint ids: Com[protected]
Please help me get my refunds.

I had placed a return request on 8th March for 3 jeans which I bought through Ajio.
It has been almost a month no one showed up for picking returns and despite my umpteen number of calls being made to the customer care, they are not taking any action. Every time I call they tell me that my complaint has been take on priority and will be resolved within 2 days, but no return or refund happens.
I sent email as well but same 2 days response.
Complaint ids: Com[protected]
Please help me get my refunds.

Hello, I placed order from ajio order ID: FN[protected] now the ajio people put the womens watch into men’s category and agreed their mistake when I complained about it and they created return, after that all fake attempts were made to pickup I raised complaint and they called me and said pickup will happen by 3 april nothing happened now I see they cancelled my pickup please help me with this I am attaching all screenshots they have troubled me for 1 month the person from complaint department of ajio promised me that return will happen on or before 4th I have call recordings but I see it was marked cancelled

I ordered jeans but got something else I simply created return.Return was picked up after 1 week on 23rd of march.Today is 2nd april.Its been more than week my return is still showing in hold.I tried alot to get in touch with customer care I mailed 4-5 times.They remove chat option from my app.And in mail they are not helping me i'm so exhausted.It was my 1st order from ajio and last too.So disgusting return and customer service I have ever seen.1699 is not a joke.i'll go consumer forum I have no patient left.This is really worst.I will never ever gonna shop again from ajio and also not gonna recommend to anyone.Amazon and myntra are way better than ajio.

I ordered a product from AJIO and placed a return, they told that it will be picked up by 4th of march and refund will be given by 4th of march 2023. No pickup and refund till today that is 31st March 2023. Every time i call customer care they say your problem will be solved withinB 2/3 days but nothing happened even they closed the return request and app shows false return attempt, i was not contacted even once.
I want full refund.
Return ID;- #RT[protected]

I have return a pair of shoes bcoz it's wasn't fitting but that product is not refunded still it's show the Transit to warehouse it's has been 4 to 5 days
Kindly help me out

My order number is FN[protected] was scheduled for return but ajio team marked all 3 fake attempts and pickup was supposed to happen before 30-3-23, i got no calls for pickup or texts but the return was attempted was marked, even today that is 30-3 my return was supposed to be picked up i just got call from automated service saying do you want to reschedule pickup,
Since the first pickup i have been contacting ajio call support team that these are all fake attempts and got no resolution I have waited enough and this needs to be pickup right now i need my refund enough is enough, you can also see how many calls i have done for fake pickup attempts attaching screenshot here

I have made a online order with Ajio. I have created Return request for those items.But the item is not picked up.simpky the status updating as return attempted.O have called them.many times and multiple mail conversations.Nothing works till now.

Dear,
I order on 20/03/2023 and still didn't receive it and which is delivery date was 28/03/2023.That is my 3 order was i suffering same issue from Ajio it was very bad service fro Ajio.
And i also call on customer care and talk with Shatapti and Madhu they also cant any solution or give any Positive reply amd support and call cut my call.
Now i never shopping on Ajio
Order ID - FN[protected]

I recieved the product fron Ajio and I recieved it with tag and I want to exchange that product because of size is short.
So want solution about that

Money is debited from my bank account but order is not placed
UPI ref no:[protected]

I have ordered 4 items from Ajio worth Rs. 1599.45. The amount is debited from my bank through UPI, but the order is not placed. Please review this.

I ordered size number 10 in shoes and they sent me size 4 now they are refusing to give me right product when the fault is their saying it was reported late, it was gift to my finace as it was his birthday it is all ruined and they are even charging me for wromg product order number FN[protected]

Ordered a product and received completely wrong product, then I have raised an issue regarding return sharing the pics of wrong product, many times contacted customer care but their response every time is just saying don't worry issue would be solved but even after one month the issue has not resolved, I even spoke to supervisor also again after reaching customer care they are just putting the call onhold and call gets disconnected. Their customer service is really pathetic. All fake updates are done on app saying out for pickup. They wantedly are not getting back and solving the issue.

One girl called me today and I picked her call she said that ur a lucky customer she told 5 gifts are there you have to choose 1 gift so I choose TV then she asked me to shop for 5000 then I ordered some dresses.and i payed 5199 through online.then they sent me messages to my what'sapp.the they started explaining about the gifts vouchers and after that they said you have pay 12999.9 for gst they said if you pay 12999.9 we will re refund your amount within 5mins and 2500 cashback also you will recieve.then I thought it's true then again I payed online payed 12999.90.after that they said your payment is processing because your paying gst for the first time then they said you pay 12999. 09 again then we will refund your money of nearly 26000. I was shocked I thought it's fraud but the person who was talking with me she said to refund my money he said complete your gst then only we will refund your money back.he said if you think you will get your money through complaint the you do that. Kindly plz help me I lost my money.

Hi ! I placed order of 18 products with Ajio out of which 9 products were delivered on 17th March'23. As i was not at home my 12 year old son received a big carton of these products . He called me and asked me for OTP which I gave and he took the order. The box was not properly sealed and there was only one tape which was running on the carton. The sides of the carton were broken and it did not seem new carton at all. It looked like as if products were packed in old box. Anyhow, when the carton was opened instead of 9 products only 8 were there. When I came back and found out I raise complain about the same. I explained them that products of higher value are there but one t-shirt which was of lowest value is missing. I attached the picture of the carton also on the website . They said they will get back by 21st March. Then I got a call from customer support executive and he said that warehouse is saying there were 9 products only packed so they can't do anything about it . I tried to explain them that if I was lying i could I have claimed for a higher value product missing from the shipment but since I m telling the fact and they need to trust me. They very bluntly refused that they can't do anything about it . I again called customer service and asked them how can I escalate this issue as I'm not satisfied with the customer support team's action . Again customer service guy said I will get reply by EOD ie 21st March. I feel cheated with this online seller and never ever something like this I have experienced with Myntra, Flipkart or Amazon or for that matter any other website. Whichever services reliance provides be it milkbasket, jiomart etc, there services are always lacking insight, courteous staff, and better resolution to customers problems.

I placed order in ajio app on March 20 worth 7194. The amount got debited twice even though order is placed only once. Please refund the amount ASAP.