Amazon India Complaints & Reviews

I have booked a item on Amazon.The order details are as:
1) Order no.[protected], dated 10 March 2025, value Rs.329/-
2) Item was about to deliver on 15 March 2025
3)I returned the item on 14 March 2025 due to the breakage of phone.
4) Today it is 29 Mar 2025 and we have not got any refund till date....

Below is how my AC buying experience has been from Amazon (INDIA).

16th March 2025
I ordered a Panasonic 1 Ton 4 Star Wi-Fi Inverter Split AC (Model No. CS/CU - WU12YKYXF).

19th March 2025
I received the order and shared the OTP with the courier vendor.

20th March 2025
I received a call from the Panasonic Service team from the installation of the AC.

Once the...

On 19 Mar 25, vide order no.[protected] I had placed an order on Amazon.in website for an Ayurvedic medicine named "Gokshuradi Guggulu-80 tablets". I have received a wrong medicine named "Vatkulantak Ras". On complaining, it says 'item not under return policy'. There is no option to say that it is a 'wrong item delivered requiring refund or replacement. This is ridiculous. Firstly, the wrong item is sent, there is no option to say...

This regarding my order no.[protected] dt. 15 Jan.2025.
I had ordered 2 wash basins with faucets as per product description on the Amazon site. However, wash basins were delivered without faucets. I had lodged a written complaint by email also. I wish that faucets which were not delivered be delivered.
Screenshot of my email is attached below.
Kindly look into the matter and do the needful....

I have booked a item on Amazon.The order details are as:
1) Order no.[protected], dated 28 Feb 2025, value Rs.2749/-
2) Item was delivered on 05 Mar 2025.In good condition.
3) As item was not meeting our requirement.We put a request for return pick-up.
4) On apporval, item was picked up on 07 Mar 2025 by Mr. Arsad Khan on 07 Mar 2025 at 17.40 Hrs. We have CCTV footage too.
05) Today it is 21 Mar...

I am writing to formally report an issue with my recent order placed on Amazon India. I ordered a Suzuki SCX-48 Chromatic Harmonica (Order No.[protected], a high-value item costing approximately ₹12, 000. However, upon checking the delivered package, I was shocked to find that it contained an old, empty box of a different harmonica model instead of the ordered item.

When I checked the order status online, it stated that the product had been delivered successfully. However, what I received was clearly incorrect and appears to be a fraudulent shipment. I have attached pictures as proof of the incorrect item delivered.

I am a loyal Amazon customer in the USA since 1998 and have always trusted Amazon for reliable service. However, this experience with Amazon India has been deeply disappointing. Given the circumstances, it appears that I have been scammed, and I expect immediate action to resolve this issue.

I request an urgent resolution to this matter by either:

Sending me the correct product immediately, or
Issuing a full refund for my order
Please escalate this issue to the appropriate team and provide a prompt resolution. I trust that Amazon values its customers and will take the necessary steps to address this case fairly and efficiently.

I look forward to your immediate response with the next steps.

Sincerely,
Tushar Gupta

This is regarding order No[protected]
I had ordered Amazon choice/ Prime product - Atomberg Renesa Prime 1200 mmBLDC Ceiling Fan on 13th March which was supposed to deliver o 15th March. Amazon delivery partner did not attempt the delivery and udpated fake status as delivery attempted and returned. When I raised escalation to Amazon customer service, they apologized and guaranteed that it is now scheduled to deliver in the...

I ordered a product from Amazon India, but the seller provided incorrect product details and then delivered the wrong item. Due to this, I had no option but to initiate a return request.
• The return was picked up on March 1, 2024 (Amazon Return ID: DnylzCxzRRMA).
• Order ID:[protected]
• Even after 14 days (March 14, 2024), there is no update on my refund status—neither on the app nor via email.
• I have contacted Amazon support multiple times, but no one is providing a clear response.

The question is, how can a normal customer handle such a situation? Not everyone has the time or patience to repeatedly follow up for their own money. How many customers actually go through this long struggle to get their issue resolved? Does this mean Amazon simply doesn’t care about individual customers, despite the fact that its entire business depends on them?

Expected Resolution:
• Immediate update and processing of my refund.
• Better accountability from Amazon support in handling such cases.
• Assurance that customers won’t have to go through such frustrating experiences in the future.

Amazon needs to recognize the frustration that customers face due to poor seller practices and lack of proper support. If this is the level of service even after a return is successfully picked up, what should customers expect in the future?

Hi Sir, I ordered the product 5 in quantity for each order for which I made 4 orders. Rs 747.5 for each order(Order #[protected], Order #[protected], Order #[protected], Order #[protected] for which transaction Ids are[protected],[protected],[protected],[protected]Total paid amount 2990 The product was not delivered to me. I called them to reschedule the delivery. They told they have not option...

Order ID:[protected]
Product Ordered: Candes Ceiling Fan
Order Date: February 23, 2025
Delivery Date: February 26, 2025
Return Pickup Date: March 1, 2025

I ordered a Candes Ceiling Fan from Amazon on February 23, 2025, but instead of the correct item, I received a wrong product, which even had a Flipkart label on the box. This clearly shows that Amazon sent me an old or resold item.
br...

I, Dheeraj Kumar Aggarwal, placed an order for a Samsung 1.5 Ton 3 Star AI Inverter Smart Split AC from Amazon India on[protected]. The product listing at the time of purchase clearly mentioned a cooling power of 5.2 kW. However, upon receiving the product on[protected], I found that the delivered AC has a cooling power of 4.40 kW, which is significantly lower than what was advertised.

Key Issues:
Misleading Product...

Amazon’s Unethical Refund Practices – A Warning to All Shoppers!

I want to warn everyone about Amazon’s fraudulent and unethical refund practices so that others don’t fall into the same trap.

My Experience:
I ordered JASIFS Solar Fairy String Light 200 LEDs from JAsifs Store, but the product had missing parts.
I requested a replacement, but Amazon refused to provide one,...

I have order one product on Amazon on 18th of Feb 2025,
Order id[protected]
That order got cancelled by Amazon on 19th of Feb they initiated the Return with Expected Credit date of 20th Feb 2025, till now i haven't received anything in my bank account.
Amazon Given Return Reference Number for amount
RS 4799:- 85215225050507859444521. and for Refund Reference Number for amount 299 :- 85215225049506822324038.br...

I purchased sofa from Amazon India in the month of August 2024. I paid 14790 rsIn 3 months spam it's torn..leather is tearing where ever sit. Quality is worst. I complained and claimed about warranty as I have 1 year warranty on Feb 10th. But all Amazon customer care executives false promises and just passed the problem to one another as they are telling seller has to do it. But seller is not ready to replace it. Just he is telling he would...

I have order 1 portable washing maching which is non returnable but they deliver incomplete product that they are ready to exchange the same product and after that the product which receive is incomplete again that I call to customer service they return that product and say they are unable to exchange the product after that I ordered silver watch receive black watch fault is from amazon side than I have to exchange this product with the correct...

I am Karan

i am having issue My account on hold unable to login my account
and i Have RS.98, 751 balance in My account unable to use that
please provide me regulation :

contact number : [protected]

he not answering me [protected]@amazon.in team is very Shameful
and customer car telling me wait 24 hr i am steel wait he reply me and only fooling me and scam my all saving...

I have ordered a green aeropress and was supposed to receive that a week ago .
Amazon order id is[protected]
Ecom Tracking Id - [protected]
Neither Amazon nor ecom gave a genuine answer abt it

I have had a very bad experience of buying large appliances like furniture from amazon.
The sellers may be good but the amazon delivery system for large appliances is very poor.
They simply don't tome to your place from last leg for several days
customer care has no information, useless DTP operators
If return is requested again they don't come for several days.
Even if return is arranged for Monday, they...

I participated in Amazon task mall and my money was stuck and they requested commission before they would release the capital amount that I intended to withdraw. The withdrawal has already been finished, but my account hasn't yet been credited with it. I had read so many stories about Purnimabarik (https://t.me/Purnimabarik) and how she recovered lost money and Purnimabarik were useful in getting my money back... They assisted me on steps to get my money back. You can also or WhatsApp USA number : +[protected]

Funny enough I was a victim of task mall withdrawal problem. They assigned me to complete 6 tasks I am done 5 of that 6th payments after recharged they were not responding. Searching for how to get my money back a friend at work recommended MRS Purnimabarik via https://t.me/Purnimabarik who she helped her recovered $89, 979 from an investment advisory crypto scam so I message them and to the glory of God behold my money of about $8700 was returned from the Task mall scam platform. There is hope to get your money back if you reach out to MRS Purnimabarik.