Amazon India Complaints & Reviews

I ordered a product from Amazon India, but the seller provided incorrect product details and then delivered the wrong item. Due to this, I had no option but to initiate a return request.
• The return was picked up on March 1, 2024 (Amazon Return ID: DnylzCxzRRMA).
• Order ID:[protected]
• Even after 14 days (March 14, 2024), there is no update on my refund status—neither on the app nor via email.
• I have contacted Amazon support multiple times, but no one is providing a clear response.

The question is, how can a normal customer handle such a situation? Not everyone has the time or patience to repeatedly follow up for their own money. How many customers actually go through this long struggle to get their issue resolved? Does this mean Amazon simply doesn’t care about individual customers, despite the fact that its entire business depends on them?

Expected Resolution:
• Immediate update and processing of my refund.
• Better accountability from Amazon support in handling such cases.
• Assurance that customers won’t have to go through such frustrating experiences in the future.

Amazon needs to recognize the frustration that customers face due to poor seller practices and lack of proper support. If this is the level of service even after a return is successfully picked up, what should customers expect in the future?

Hi Sir, I ordered the product 5 in quantity for each order for which I made 4 orders. Rs 747.5 for each order(Order #[protected], Order #[protected], Order #[protected], Order #[protected] for which transaction Ids are[protected],[protected],[protected],[protected]Total paid amount 2990 The product was not delivered to me. I called them to reschedule the delivery. They told they have not option...

Order ID:[protected]
Product Ordered: Candes Ceiling Fan
Order Date: February 23, 2025
Delivery Date: February 26, 2025
Return Pickup Date: March 1, 2025

I ordered a Candes Ceiling Fan from Amazon on February 23, 2025, but instead of the correct item, I received a wrong product, which even had a Flipkart label on the box. This clearly shows that Amazon sent me an old or resold item.
br...

I, Dheeraj Kumar Aggarwal, placed an order for a Samsung 1.5 Ton 3 Star AI Inverter Smart Split AC from Amazon India on[protected]. The product listing at the time of purchase clearly mentioned a cooling power of 5.2 kW. However, upon receiving the product on[protected], I found that the delivered AC has a cooling power of 4.40 kW, which is significantly lower than what was advertised.

Key Issues:
Misleading Product...

Amazon’s Unethical Refund Practices – A Warning to All Shoppers!

I want to warn everyone about Amazon’s fraudulent and unethical refund practices so that others don’t fall into the same trap.

My Experience:
I ordered JASIFS Solar Fairy String Light 200 LEDs from JAsifs Store, but the product had missing parts.
I requested a replacement, but Amazon refused to provide one, stating that a refund...

I have order one product on Amazon on 18th of Feb 2025,
Order id[protected]
That order got cancelled by Amazon on 19th of Feb they initiated the Return with Expected Credit date of 20th Feb 2025, till now i haven't received anything in my bank account.
Amazon Given Return Reference Number for amount
RS 4799:- 85215225050507859444521. and for Refund Reference Number for amount 299 :- 85215225049506822324038.br...

I purchased sofa from Amazon India in the month of August 2024. I paid 14790 rsIn 3 months spam it's torn..leather is tearing where ever sit. Quality is worst. I complained and claimed about warranty as I have 1 year warranty on Feb 10th. But all Amazon customer care executives false promises and just passed the problem to one another as they are telling seller has to do it. But seller is not ready to replace it. Just he is telling he would...

I have order 1 portable washing maching which is non returnable but they deliver incomplete product that they are ready to exchange the same product and after that the product which receive is incomplete again that I call to customer service they return that product and say they are unable to exchange the product after that I ordered silver watch receive black watch fault is from amazon side than I have to exchange this product with the correct...

I am Karan

i am having issue My account on hold unable to login my account
and i Have RS.98, 751 balance in My account unable to use that
please provide me regulation :

contact number : [protected]

he not answering me [protected]@amazon.in team is very Shameful
and customer car telling me wait 24 hr i am steel wait he reply me and only fooling me and scam my all saving...

I have ordered a green aeropress and was supposed to receive that a week ago .
Amazon order id is[protected]
Ecom Tracking Id - [protected]
Neither Amazon nor ecom gave a genuine answer abt it

I have had a very bad experience of buying large appliances like furniture from amazon.
The sellers may be good but the amazon delivery system for large appliances is very poor.
They simply don't tome to your place from last leg for several days
customer care has no information, useless DTP operators
If return is requested again they don't come for several days.
Even if return is arranged for Monday, they...

I participated in Amazon task mall and my money was stuck and they requested commission before they would release the capital amount that I intended to withdraw. The withdrawal has already been finished, but my account hasn't yet been credited with it. I had read so many stories about Purnimabarik (https://t.me/Purnimabarik) and how she recovered lost money and Purnimabarik were useful in getting my money back... They assisted me on steps to get my money back. You can also or WhatsApp USA number : +[protected]

Funny enough I was a victim of task mall withdrawal problem. They assigned me to complete 6 tasks I am done 5 of that 6th payments after recharged they were not responding. Searching for how to get my money back a friend at work recommended MRS Purnimabarik via https://t.me/Purnimabarik who she helped her recovered $89, 979 from an investment advisory crypto scam so I message them and to the glory of God behold my money of about $8700 was returned from the Task mall scam platform. There is hope to get your money back if you reach out to MRS Purnimabarik.

I have oredered this product via amazon and they have send me broken one
When i requested for replace they said product was ok...

Recently I ordered a
Yamaha AG06 MK2 Black 6-Channel Live Streaming Loopback Mixer/USB Interface through Amazon.
The product was delivered on 25th January 2025. When I opened the box the product was not in the box, I received empty box. The product was Cash on Delivery. Product was of 16999/-

I called the customer care for the help they said that our investigation team is saying we have delivered the product.br...

Hi Team, I ordered Samsung S23 ultra mobile in exchange with my Iphone 11, after I received the phone, I see there are touch issues and SPEN (Stylus) is stuck inside.. I raised a return, delivery person came and inspected the phone and took it.. Now Amazon investigation team is saying IMEI number mismatch and not issuing refund.. I suspect delivery agent has misplaced or someone at return office has replaced.. Phone has been inspected and taken back and after 1 week they said IMEI number mismatch, please help.

Date of return : January 25 2025
Order ID :[protected]
Refund to be issued : Rs.53, 089

I kindly request team to check and help in issuing my stuck refund, Amazon is not replying to emails and customer care team is giving blunt answers that they cannot help on this..

One of your female employee was giving me the fake fake resolution I am your prime customer since many years and when I was having some issues she was giving me fake response just for the good feedback it's really disappointing that your customer is having some issues infact solving the issue or she can also give the right information but for the sake of good feedback your employees are giving the fake information it's not right we are trusting...

Ordered a WD 18TB Hard Disk using AMAZON Platform. But AMAZON delivered the wrong product (Ezykam WIFI CAMERA).

I am reaching customer care support regarding the same issue since 31 Jan 2025. First, they said they will investigate and asked me to contact them on 6 Feb 2025. On 6 Feb 2025, they said they will not provide the correct product and the return window will close on 7 Feb 2025 and therefore I, the customer, will be...

Hi I ordered WHP jeweller's 2 gm gold coin from Amazon India on 31st Jan it was delivered and when I opened the box It was empty I Registered a complaint with the team they said it wasn't empty they delivered it correct...

I have four Amazon Fire TV sticks inIindia. There is an app called
Amazon MXPlayerTV which is crashing everytime it is started on all of these Fire TV sticks. I have updated and restarted the apps but no improvements. I sent an email to [protected]@mxplayer.in who have responded that they have received my mail on 25 Jan 2025 with ticket #MX-2727965 but after that there is no response to my reminder emails nor is there any improvement....