Apollo Pharmacy Complaints & Reviews

This was the second time and would be the last to shop on "apollopharmacy.in" site.

My order ID is[protected], order date : 31 Jul, 2020, delivered on 03 Aug, 2020 (420 kms away). Everything was fine until the shipment reached my home. When I received it, I observed that the amount on it was 402/- but the amount for which I had ordered was 596/-.

There was less quantity delivered, one item not sent and also a few of the delivered items in the shipment were different from what I had ordered (items were mismatched). In order to having decided to return the order I did not open any single item and left aside the whole shipment box (in the same condition it was delivered) in my home.

Their customer support on APOLLOPHARMACY is very pathetic. They don't want to lift my calls and if they do lift, really, call quality would be bad, strong mic disturbances etc. Sometimes they even cut-off the call in the middle if I start raising the issue to them. Such a ill-mannered behaviour.

I started contacting their only customer service number[protected] from the very first day. Their customer service people does not even exist for a few days. This 1860 series numbers were never toll free, they charge on such numbers even if you are just waiting for anyone to pick up, eventually we feel to end the call after waiting for 15 minutes, if we got lucky, it would get connected to someone to speak. Companies do this to reduce the number of calls and making us to pay hefty bills though you are on 'unlimited calls' pack.

I made a number of calls everyday (really many) with a hope that at-least someone would be actually concerned to resolve the issue but no one really helped even after three weeks of delivery. I also made few conversations in the chat box on their website which those people take minutes together for a reply after introduction. An unknown point here is you would not be able to chat with them if you seriously raise the concern and ask to resolve it because they disable the chat box (it just vanishes for ever) for that browser in which you were having a chat until then. I also used different browsers (on my mobile, PC) to start off again and again and eventually I got disabled with that chat box in each browser.

In the meantime I was told to send mail every time regarding the issue (by attaching snapshots of the shipment and the order details) to "[protected]@apollopharmacy.org" (Aug 3, 2020, 1:29 PM), next to "[protected]@apollopharmacy.org" (Aug 3, 2020, 6:43 PM), also to "[protected]@apollopharmacy.org" (Aug 11, 2020, 9:40 PM) and also to "[protected]@apollopharmacy.org" (Aug 14, 2020, 4:35 PM). I had sent mails to whosoever as directed by the customer support every time. But none of them ever gave me a reply even to this day[protected].

I also started contacting directly to the sender which is "Begumpet-2" branch (found this on the invoice they sent in the shipment) from Aug 4th onwards. They were responsive and proper on their side to help with the customer. On the first day they intimated me to leave the order aside as-it-is and told me to return, with no item missing in it, when a courier pick-up person (from DELHIVERY as it is their courier partner) comes. I spoke with the store online executive named Ramesh. He told that they will cancel and ask to return the order to the origin from their side, as there is no returning option on the website (apollopharmacy.in) for a customer to do so. Later on the other day they also told that the concern to get the order returned was also intimated to the DELHIVERY team and pick-up would be done within two working days. I had waited but no one came. So I called them again stating the situation and they told that someone had to be coming for pick-up and that they would followup the situation with the courier team (DELHIVERY). This was happening everyday (I am calling them and they telling me that they would enquire) since then until Aug 21 when the store incharge told me this time that it would take ten days to get the pick-up done by the DELHIVERY team and they promised me on that.

But till now no one ever came for the pick-up. Sad part is it has not even been initiated for the return order (concluding this because I am enquiring for the same with the DELHIVERY support team through mails and also I came to know by a local DELHIVERY delivery person).

I have bought apollo biotin 5000mcg recently from near by apollo store where they have charged me 480 rupees... But wn i checked the same in apollo website they are selling the same for 230 rupees... Why is this difference... Even the store guy should have told me about the online offer why did he looted me like that... I felt cheated and i definitely think apollo has to do justice to me

We buy a kids Tedibar soap rate 150/- in adarsh nagar Visakhapatnam apollo pharmacy, but same soap in same line their is another apollo pharmacy in that 140/- what is the different between these two, every month we are buying at least 2000/-, i asked the pharmacy people who working their two ladies and one man they dontknow how to speak with customers....

I manjunath c, as a regular customer of apollo pharmacy for years... Now feeling disappointed on staff behaviour at apollo pharmacy branch, honnali taluk, davangere district, karnataka state as there is no response from staffs and not very interactive

I Manoj kumar, as a regular customer of Apollo pharmacy for months...now feeling disappointed on staff behaviour at Apollo pharmacy branch, Annamaya circle, Air bypass road, Tirupati branch...I have paid 600 rs to medicines bought through phonepe and also received a message that it has been credited to Apollo pharmacy account...but the staff in that branch said that it has not been credited and asked me to pay again 600 to his personal phonepe...

Very disgusting experience, i will call the pharmacy which is located at raja road sodepur, kolkata for check the availability of medicine three days completed they didn't reply,. How can the company says that we provide the best services

I have purchased pen type novomix insulin from apollo pharmacy, mogappair west, costing roughly around rs.720/- after deduction of 10 % for members, is not working. I have again visited apollo pharmacy and asked for replacement. The staff obtained it and after a period of three days given a pen which is also not working. So i have given the insulin pen to the pharmacy staff itself. I have lost around rs.720/- towards this transaction, since apollo pharmacy, mogappair west is not inclined to replace the same with a good one.

L. Anbazhagan
[protected]
[protected].

I have already registered dnd on my number but apollo pharmacy still you keep send advertisement sms to my mobile number, since i am using your android application does not mean you have to send sms daily 5 and more

Order id:[protected]
Order placed on 1st aug, they delivered on 2nd august with a big mistake
The order was placed for starpress am xl 50 mg which costs rs. 414.45 for 30 tablets whereas they cheated me by delivering starpress xl 50 mg which costs rs. 255. 15 for 30 tablets. The tablet composition is different for both the tablets and they are taking no steps as of now to resolve the same.

Now they have closed...

I ordered savlon antispectic liquid 1litre bottles 2 from apollo pharamacy online on 27july 2020. But apollo pharamacy deliver me savlon disinfectant spray bottles on 30 july 2020. The delivery boy took money and left. At that time i called to customer care about my item. They tell return the item back sir and cutted the call, on 31 july 2020 the delivery boy came and asked the item back, at the time i call the customer care about return...

Dear sir by wrongly i submitted a complent against apollo. Near surya hotel branch hiriyur talluk chitradurga distict this is my fault i wrongly submitted the complent becoz of my irresponsible behaviour with the staff and i apologise about that sorry for my behavior plz kindly apologise my mistake

As a customer I went to buy ointment in our city Apollo pharmacy which is located near Surya hotel hiriyur talluk chitradurga dist but guy who is senior or in charge in ur pharmacy behaving rude and wild with us he is very worst person and I questioning that what kind of staf[censored] have general manager u don't know how to choose the right person to ur pharmacy bad bad bad pharmacy bcz of his rude worst behaving take action on him 😡 very soon this is customer unsatisfied with staff he is wery rude worst person u should only responsible for u worst person worst staff reaction the guy looks like black 5.5 height worst looking and uniform also not weard he is casual dress in the pharmacy where is the of this guy general manager sir am questioning u only u must handle this guy and u have to take action on him

I had placed this order on 18th July and it is close to 12 days but I am yet to receive it. Twice, a delivery person came with the parcel but the delivery person refused to deliver the order saying it was CASH ON DELIVERY despite being a prepaid order (paid through PayTM). This happened on Friday (24th July) and I spoke to the customer care thrice to sort this out. Once they even said that he will tell the delivery person and sort out the...

I have baought a pulse oximeter yesterday (26/07/2020) and found that it is a fulty product and did not give the accurate result so i want go for change this device at apoll o pharmacy panskura (S-6) but they denied to change and do mishvae with me so now what i have to do.. I want justice..

In tiruchoonor medical shop guy who is working as a senior employe that guy response is very bad&if customer asking any company product he will give another product if customer is asking i want same product he is telling we dont have that product please go their no sir respect is not their aevery customer is important iam facing 2times this situation please breif him how to behaiving tocustomers every customer is important for you

Sir good morning sir i am from gingee villupuram district tamilnadu state. Two days before i went to appollo pharmacy gingee branch for bought a 10 pieces of adult diapers. When sales person mr ramalingam were not giving me the appollo product diapers mrp 500 after direct discount it was 450. That person ramalingam can't give discount so can't bought it. He speaking not respected words and worst behave. Because i already most time watched...

I went to ur apollo pharmacy on 23/07/2020, to buy non sterile gloves but you people have increased price to 30%, i. E from 6 rs to 8rs.. I think govt kept price rate 750/100 pieces for sterile gloves. Is it fair. Give me clarification or else i will feel u have looted.

I have ordered for 4 n95 masks but i received only one... Ive done online payment of 360rs... Order number is[protected]... Please send the remaining masks or refund 270rs...

Order id :[protected]
Uhid: apj1.[protected]
Name : ratikanta das
Please see attached photograh
Order is as per invoice
Ap hand sanitizer-50ml=02 no
Dettol antiseptic liquid 500ml-01 no
But material delivered
Apollo hand wash-02 nos
Ap hand sanitizer 50ml-01

Emailed to customerservice many times. But no action. Please arrange exchange.

During the visit to Pharmacy, staff is not responding to the customer and playing mobile games.

Not replying to the customer properly, requesting to enquire the proper delegation of staff.

Not even hearing the customer requirements, and answering with mobile games playing.