Apollo Pharmacy Complaints &amp; Reviews

Order #[protected]

Most pathetic response ever.

Ordered medicines on 6th july and the app says same say delivery. Today is the 10th and everyday since then customer care and pharmacy says delivery will happen by end of day or today. Still no delivery or update.
Raised ticket and no response on that as well.

Aug 13, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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I have placed orders in Apollo pharmacy app but haven't received the items and refund for my orders

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Aug 5, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jul 10, 2020

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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I have placed an online order [order id :[protected]] on www.apollopharmacy.in on 22nd june, 2020. The order amount was ₹2, 258.16 the status of the order changed to shipped on the same day but no tracking number was provided. My order has not been delivered yet.

I have contacted the customer care several times asking about the tracking number without any response. How many times do i have to contact customer care? Please cancel my order and refund the money if you cannot deliver it.

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

Jul 11, 2020

Updated by Res Wri No one got in touch with me yet

Jul 12, 2020

Updated by Res Wri Still no response

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I ordered a meconeuron od 1500 mcg tablet with order number[protected]. Made online payment. But now it is showing error in processing your request. And there is no order history in my profile. Had no response from the help desk even after calling and emailing them.

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Aug 5, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jul 9, 2020

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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Address: :Apollo Pharmacy, 1-69-16, MVP Colony, Vizag-17 Phone:9177333874

This is with regards to Online Order (Order #[protected] placed on https://www.apollopharmacy.in/ on 3-Jul, wherein I had ordered or 4 Units of "VENUSIA SOFT PLUS LOTION 100ML". The delivery person came to deliver on 03-Jul but had the wrong product (brought VENUSIA MOISTURIZING LOTION instead of VENUSIA SOFT PLUS LOTION), Also he brought only 1 item instead of 4. When i highlighted the same to him, he took back all the items and said he will revet back.

Status of delivery items was changed to DELIEVERED on 04-Jul and when I call the Customer Care Numbers, they give number of a shop and ask me to speak to them and sort out.

I spoke to the Apollo Pharmacy MVP Colony on 04-Jul and was promised delivery by same day, but it never happend even on 05-JUL.

Please REFUND me my money

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

Jul 14, 2020

Updated by TrilokReddy Dear Apollo Pharmacy Customer Care
Its almost a week now since it was acknowledged and some official will get in touch, No one or nothing has happened since then. Nor the Pharmacy in question has bothered for the payment done for INR 1181 to be returned back to my card

Trilok Reddy
+91-[protected]

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Address: Apollo pharmacy, Bagalur cross,iaf post Yelahanka 560063

Sir i made a payment of 55 rupees on 30 jun 20 at applo pharmacy bagalur cross through phone pe. Payment deducted from my account and amount is not reflected in appolo pharmacy system. Then i paid through my credit card. The appolo staff told the payment will come in automatic. Till now the payment is not came to my account.4 jul (Today) i went to the appolo pharmacy they are telling wait for 01 week. What is that means. They are not bothering about the customers. I want my money back as soon as possible

Aug 13, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2020

Apollo Pharmacy Customer Care's response Sincerely apologize for the inconvenience caused. We request you send a email to [protected]@apollopharmacy.in to share your contact details . We will get in touch with you.

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Have ordered medicine which is not delivered but showing as delivered in status, none of the customer care number is working nor the email ids tr is no response

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I have placed an order back in march order no.[protected] and as the medicines were not delivered even after multiple follow ups.. I cancelled the order in april and i'm still waiting for my refund.. It has been close to 3 months and whenever i call agents say 24 hours.. Nt sure what is happening and the agents dont even respond properly. Im still waiting for my refund of 1162.80 and i need it asap as i have waited long enough..

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Aug 6, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Jul 04, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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Address: Colony More, Barasat, West Bengal, India

The store staff of apollo pharmacy barnch at colony more, barasat, west bengal, told me that 6.5 size of the above mentioned glove will be a fit to the hands of all the persons of my family. But in reality the purchased 3 number of gloves are misfitting being little in size. The staff at there misled me while purchasing the product and now is not responding to my phone call. The service is inefficient and misleading. All my purchase is just...

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I have an apollo membership card which was registered a while ago with the mobile number that is no longer valid. Hence, i would like to update the number on my apollo card to the current one. I have been trying to do this from a very long time but didn’t get any help. Hope you can help me figure this out. Thanks in advance...

Aug 5, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jul 1, 2020

Verified Support

Sincerely apologize for the inconvenience caused. We request you send a email to [protected]@apollopharmacy.in to share your contact details . We will get in touch with you.

Sk00470983's [Complaint's author] reply, Jul 2, 2020

Please find below the contact details:

Mobile Number: 8512068380
Email address: [email protected]

Hope you will contact me soon and help in getting this issue resolved.

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I ordered for a n95 reusable face mask order no.[protected] four numbers - amounting to rs.1170/- as net amount after discount. The product which got delivered is not reusable and not what is shown while ordering. The bill amount is also different ra.716.40/-. Bill no.16873cs[protected]apollo247 dated 29th june 2020.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jun 29, 2020

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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I have placed an order on 26th june 2020.
And on 27th the order is cancelled by apollo itself

Didn't get the refund yet and didn't inform the reason why they cancelled

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jun 29, 2020

Verified Support

Please share me your order ID.

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I have bought medicines few days before in apollo pharmacy. They staff members swiped the card, after a while they said the swiping machine not working properly and made me to wait few minutes since i have entered my pin number too. Then they asked me to pay as cash and assured me the amount from my bank account won't be debitted. I payed them as cash and soon after i returned home 2 hours later there was a sms regarding the transaction details...

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Address: Duvvada, Visakhapatnam

Dear team/sir/madam

I have purchased nycil germ expert cool (Quantity 2) on apr-11th 2020 there was an free item along with the item, but store people said not arrived our store and they written as 2 free nycil powder 50 grams - due by the shop keeper refer receipt attached, and they said they will give when stock will come to our store so i visited frequently since april for asking the free items, they always saying as no...

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Address: Defence Colony near canara Banak-cm-Syndicate bank

Reference number 2641803

Apollo Pharmacy customer support has been notified about the posted complaint.

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Related to order id :[protected], this order was pending since 11 march 2020, not order was delivered nor refund initiated till date even after talk to customer care always give us a assurance to wait. The apollo pharmacy customer service also very very substandard they not provide any docket no.in reference of complaint nor declair his/her name and also left in mid of chat.

I want to know the current status of order id :[protected], which is still shows pending. Please short out this issue.

Thanks,

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

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Address: Plot 61, Jagannath vihar near vimala nagar, Housing board Brit colony, berhampur, Ganjam, odisha

Sir,
Appollo pharmacy, goilundi, berhampur ganjam, odisha not supplying heart medicine (Aztor 80) to cghs dispensary, berhampur even after getting indent thrice from chief medical officer, cghs, berhampur in spite of apollopharmacy has been authorised to supply medicine to cghs dispensary berhampur and due to his negligence i being heart patient facing problem keeping my life at risk...

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Address: Mehdipatnam

Mr srinivas who is working at mehdipatnam appllo ia proving wrong tables and no proper reason to customers ol dismiss him as soon as possible else i will lodge a complaint against oppolo...

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