Aviva Life Insurance Company India Complaints & Reviews

Dear Sir/Madam I
would like to inform you that, I am Atul A. Vaghela Resi. in Jamnagar(Gujarat) i worked with Aviva Life Insurance company in Jamnagar since Octomber 2008 to January 2009, My Designation is Asst. Sales Manager & my Emloyee ID is 19222. This time Aviva Life Insurance Deducted TDS amounts in my Monthly salary. I left the job of January 2009. But Till today date Aviva Life Insurance Co. Ltd. Not Give A TDS certificate given to me. May i also request in many time in Aviva Life Insurance Co. but it no reply any my mail and telephonic talk with manager. If you not solve my problem. please sugguest me where place i am complain this matter. Pl. help me as early as possible
Thanking You.
Yours Faitfhully
Atul Vaghela
Mo.[protected]/[protected]

Sir
I am policy holder of your company policy LFB1113566 which is matured in september 2009. One of your company officer Mr. Saurav Joshi contacted me and assured me of getting my cheque of this maturing policy. He asked me to deliver all my originals to him which I did. he further insisted me to get some policy done as per him he has to complete his targets, but I at present not in position to take any more policies just said sorry to him.
To my surprise and it shocked me that after taking papers of mine and getting me signed on some papers which related to maturity of policy, he did not turned up and started avoiding my phone calls, and it was all because I did not turn up to take the new policy and his financial targets were not achieved.
It is very sorry to say that the behaviour of your company officer is very humiliating and it has just spoiled the image of AVIVA in my sight. I have decidede to discontinue my other existing policies with AVIVA whatsover my financial loss would be, I dont care.
Although, becuase of my some one known in your company I have been able to get back my papers.
Officers who are working for their commission and targets only and dont care for existing customers are curse to company I dont know what is your opinion.

I have a Aviva lifelong policy LLG1205141. I have started this policy on 14th feb-2006.There agent told me that i have to deposit only three premiums. After that it depends on u to continue the policy or stop paying premiums. I have deposited three premiums(rs. 25000/- per year). In fourth year i stop it, Then they have done in paid up mode & deducted approx 72% from the fund value. Please suggest us that could i get the advantage of new IRDA rule( no surrender charge in fourth year) & how can i get my deducted money.

To,
The Commissioner
PF Dept.,
Regional office,
Delhi (North).

Sub. : Provident fund amount not received (Ref. No. : 29028484/85)


Respected Sir,

I am undersigned had applied for PF withdrawal but I got written communication stating that my PF amount has already sent on 10th Aug. 2008 (Cheque No. 554972 and Amount Rs.14524). But I have not received any cheque. In fact, I have never ever applied for PF withdrawal before this. While I received written communication mentioning PF amount is Rs.14524 and my employer has communicated different amount.

Please look into the matter and kindly guide me further as early as possible. Please find my derails:

Name (Employee): Milankumar Subhashbhai Patel

Employer: Aviva Life Insurance Co Ltd.

PF a/c Number: DL / 25803 / 3040

Emp. Code: 3056


Please do the needful…




Thanks & regards…


Milan Patel
+[protected]

Hi,
This is abhishek Pathak has sent claim regarding my provident fund. I was working with aviva ife insurance in bangalore, my emp/. code was 10129 I have sent all the forms relating to pf withdrawl some 3 month back has still not recieved any status regarding that.Please do the needful on the urgent basis.

thanks
abhishek Pathak

hello
here is rubina pathan this is my 3rd complain on this sight pl somebody hear me n pl reply me by taking sum serious steps againts this companies this people is harrasing me since 3 n half year. my husband is suffering frm heart desies n this company is not respondin my complins even this is my 3 rd complain on this sight, bt i m nt getting responce frm here else well. pl pl sum budy hear me n get contact to me so that i can resolve my problems.why my complaint is nt getting response. n more over wen ever i open the sight there is no complaint againts this companies. wer my complaine is going?????? pl sum body replymmmmmmmmmmmmmmmmmmmmmmmmmmmmmeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
thanx
rubina

Dear sir,

I am AjayMishra worked with "AVIVA LIFE INSURANCE CO. INDIA LTD" Indore branch. from 01-Augest-08 to 09-April-09
My Emooyee Code -17232
I have sent my Pf withwral to company head office.to below address

"Pankaj Arora
Assistant Manager-HR Operations
pankaj.[protected]@avivaindia.com

Aviva Life Insurance Company India Ltd.
Aviva Tower, Sector Road, Opposite DLF Golf Course, Sector – 43, Gurgaon – 122003, Tel : #[protected], Fax: #[protected] "

but company raise a recovery from myside of Rs 16763, and asked me tro clear recovery amount after that you can withdral your PF Amount.
Is that wrong or any suggestion please give me.
So please help me sir what can i do for my PF withdral amount.
Is PF amount withdral my legal raight.


Please Reply

Ragards With Thanks
Ajay Mishra
[protected]
[protected]@gmail.com

DEAR ALL
This is to bring to the public notice, the fraud done by aviva company .I had my account with the ABN AMRO Bank, and with some bank charges issue, the bank suggested me to have a policy with aviva and they will waive all my charges, Since the charges amount were big and on assurance with the bank manager, I aggred to them and took the policy, I recieved with the policy papers after two months time and their charges were so high that i brought to the notice of the bank and the aviva center

But they said i had to respond on this within 15 days time, well how can i respond within 15 days when i recieved my papers 2 months after, Even my bank abn amro wasnt ready to help me on this

The yearly charges that they are charging me is 15 % of the of the no o[censored]nits that i hold, so down the line irrrespective of the nav at the end of 3 years i am losing 45% of my units for no reason

When spoke to the companys representative, they are saying that they are following IRDA guidilines, well why is IRDA for is it for consumers or these greedy multinationals,

REGARDS
Is there an authority who listens to the consumers complaints and take strict action against these multinational giants

I have return my incomtax file of 2007 to 2008 last six month back but i dont get it my rebeat or refund so request to you send my refund cheque as early as possible

I have an account with abn amro bank, bangalore, through abnamro bank i took a isurance policy in aviva, it is more than 1 year and i have not received the policy till now.

I would have followed up for nearly more than 200 times in regards to the same.

Kindly advice me about what to do and how to get my policy as i have paid 50000 for the policy.

Bala

They have the worst Customer service, i would not recomment anyone to go to Aviva for any...

THE SITE SEEMS NOT TO BE WORKING. THOUGH I FED POLICY NO. FOR LOGIN AND PASSWORD AS SENT BY YOU PASSWORD FOR ONLINE TRANSACTION SERVICES. IT IS NOT WORKING PLEASE RECTIFY THE SAME.

Wondering, what happened to Aviva India service,

Website : in 7 day 4 times site will be down.. am trying to opt for ECS for past 3 years ... :-(. Using the website cant able to make payment of my quartly permium ... better they can remove the module.

worst service in chennai Aviva Office.

won't even think to recon any one to join AVIVA INDIA... :-(

Policy no: SCG2064201
Name of Insured : Pawan Rai.

Subject- Cancellation of Policy.
I purchased the policy from Aviva on July-08. I opted for ECS transaction to pay my premium. Which has been done till Nov-08. Since dec-08 there was no transaction made by aviva. There was no verbal & Written communication done by aviva regarding the same. After 6 month I received a call from customer care & aviva representative gave me wrong information saying that there was no sufficient fund in my account.
I did submit copy of my bank statement in my earlier communication with aviva which shows that I had more than enough fund in my account.

After this I received a letter from Aviva saying that my bank rejected the request and my account detail was incorrect, however later on this false claim was also proved wrong by me. Finally Aviva has accepted that the fault was from their end.

Overall my experience is very bad, I have wasted lot of my time and money in this communication. Taken leave from office during the peak hours of work in result I am not eligible for my incentive which is Rs.5000. Because of Aviva my performance rating in my organization has gone down.


I want to cancel my policy and my money back without any deduction or charges. When I called the customer care department . his response was that my policy is gone in paid off mode and amount is in negative because premium has not been paid since 7 months.
This is an error at Aviva end that they gave wrong input . Then the executive told me that he has to forward this request to concern department and will take 2 days to investigate that why my policy is in paid off mode. Then After 2 days I received a call from other executive saying that she receive a request that I want to reinstate my policy. They are not doing proper communication among themselves only.
In any condition I don’t want to continue my policy with Aviva. I want to cancel my policy and refund my money without any deduction /charges.
A suffered Customer

Pawan Rai

A insurance Manager from AVIVA, Nagpur collected Rs 200, 000/- (on 22/11/2005) for an Insurance policy, medical test were carried out. The DR while conducting test never knew as to how to handle the various MACHINES VIZ. tREADMILL, AND HE KEPT ON ASKING THE NURSES PRESENT AS HOW THE Machine is to be handled. Dr sent the report to AVIVA Co. The Co (AVIVA) started to send revised proposal for hiking the Premium amount upto Rs 210, 000. The revised proposal was declined by me and asked for returning my premium of Rs 200, 000.

M/s AVIVA returned this amount to me after a gap of SIX months, and the money was UTILISED by AVIVA for the period of SIX months.

I have raised this matter with the concerned Manager, who kept on answering that the matter has been refered to their HO at Gurgaon.

Now I understand that the Manager who collected the premium from me has left the job of AVIVA and has not shown the correspondence papers to me, he said once the claim(interest) is entertained then the Amount will be reimbursed to me directly by the Co (Aviva)

Since the policy was a sensex based, there was escalation in it by more then 50 %, likewise I should be getting Rs 100, 000/- atleast.

PL HELP

I was working with Aviva Life insurance from 9 sep 08 to 31.10.08. Due to my ill health I resign from the organisation but till date I haven't get my full and final settelments and also the PF amount which was deducted from my salary every month but no PF account number is reflecting.Aviva is a MNC company working in India with Dabur.But they donot bother to cheat the employees.Please help me out of it.

Hi,

I am Haneesh Hillary, taken a ULIP in Aviva - Life save plus policy no: LSP1813910.

One of the Advicer in Aviva has told me that the rider is free of cost for the Life Saver Plus. That was a wrong information, they have charged for the Riders. so I have cancelled the rider. For cancelling I have to submit my policy document. I have submitted it on Dec 2008. Still I didn't recieve the policy document. So I have mailed to the customer care for the same. They are saying that the Address is incomplete. But I have provided my complete addess to them. That's Y I got the olicy document first time (before cancelling the rider). Now only they are saying that still the address is incomplete.

I don't know how to proceed with this. Thought of cancelling the Policy itelf.

Can any body help me please.

Dear Sir

I am an ex servicemen retired and settled in Chalakudy, Trichur dist Kerala. I was apporached by an agent of Aviva Life Insurance company, br office Cochin, SL Plaza and promised of high returns if I invested in ULIP Scheme of the same. The agent insisted I invest an minimum of Rs.2 lakh to ensure good returns on my portfolio. As a result I invested my hard earned pension money which I had saved for my family. After the recent market correction the agent of call center warned me that if I did not invest Rs.2 lakh for a minimum of 3 years I would lose the money I have invested so far. I tried contacting the agent but he is absconding.

I feel cheated by this company but do not know how to recover my investment.

Dear Sir/ Mam,

I here request you to kindly look after the matter which pertains to a employee HR issue where company's management have terminated my job without any kind of notice on unauthentic reason. company have terminated my job just reason to reduce manpower because of recession by just a hypothetical reason.

I have written so many times to my management and HR but they do not give any reply on mail and when I call them they are just postponing my matter by saying that we are doing audit, analysis, more deep inquiry, related search etc.

I am forwarding my communication mail to you with all attached sheets which proves that my job have just terminated because o[censored]nethical and corrupted reason.

Pls suggest me and do the needful so that company can solve my issue as soon as possible.


Regards,

Anil Hetamsaria - [protected]
surat - Gujarat.


--- On Wed, 5/27/09, anil4u <[protected]@yahoo.com> wrote:


From: anil4u <[protected]@yahoo.com>
Subject: Fw: Termination-17969 > REMINDER
To: sumit.[protected]@avivaindia.com, mohammad.[protected]@avivaindia.com
Cc: [protected]@avivaindia.com, "anil" <anil.[protected]@avivaindia.com>, navneet.[protected]@avivaindia.com, [protected]@yahoo.co.in, "Anil4you.." <[protected]@yahoo.com>
Date: Wednesday, May 27, 2009, 7:42 AM



Dear Sir,

Kindly put a glance on these figures of Feb. and read in between the lines where I have highlighted and do have given the ranking as well and this report is not made by me but I had received with Ms. Chaya - EA from Ahmedabad which clearly shows my performance was much batter with only 5 SM once we see productivity.

For the month of March I do admit that my performance may be a bit down because of my father was hospitalized twice so I was a bit disturbed because of the same and I also do not have data of the month.

Sir it is 55days passed away since my 1st mail to you hence I request you to pls reinstate my employment as soon as possible on the ethical grounds as I have full trust on management team and HR team that you all will not spoil anyone's career and self image.

The following excel sheet is just a part of previous attached files.

Login MIS - February 09
RECRUITMENT EOD Login MTD Login RANK Productivity
Cluster A/SM FPA ACT. EOD MTD APE CP NOP APE CP NOP % of CP APE CP APE CP
Ahmedabad Cluster[protected] [protected].[protected]
Rajkot Cluster[protected] [protected].[protected]
Vadodara cluster[protected] [protected].[protected]
Surat Cluster[protected] [protected].88 #N/A #N/A[protected]
Total[protected] [protected] [protected].[protected]

Branch Wise
RECRUITMENT EOD Login MTD Login % of CP RANK Productivity Rank as per Productivity
BRANCH A/SM FPA ACT. EOD MTD APE CP NOP APE CP NOP APE CP APE CP APE CP
Ahmedabad Mahalay Branch[protected] [protected].[protected]
AHMEDABAD A UNIT[protected] [protected].[protected]
AHMEDABAD SATELLITE (SB[protected] [protected].[protected]
GANDHINAGAR (SB[protected] [protected].[protected]
MEHSANA (SB[protected] [protected].[protected]
ANAND (SB[protected] [protected].[protected]
NADIAD (SB[protected] [protected].[protected]
RAJKOT[protected] [protected].[protected]
RAJKOT A[protected] [protected].[protected]
GANDHIDHAM (SB[protected] [protected].[protected]
JAMNAGAR (SB[protected] [protected].[protected]
Vadodara Branch[protected] [protected].[protected]
VADODRA A UNIT[protected] [protected].[protected]
VADODARA SATELLITE (SB[protected] [protected].[protected]
BHARUCH (SB[protected] [protected].[protected]
ANKELESHWAR (SB[protected] [protected].[protected]
SURAT[protected] [protected].[protected]
SURAT A[protected] [protected].[protected]
VAPI (SB[protected] [protected].[protected]
BARDOLI (SB[protected] [protected].[protected]
NAVSARI (SB[protected] #DIV/0! #N/A #N/A 0 0
Total[protected] [protected] [protected].95 97278.1 56377.47



Sir it is an urge to please analyse my matter as soon as possible and by giving a bit priority out of your busy shedule.



Regards,

Anil Hetamsaria
[protected]


--- On Tue, 4/21/09, anil4u <[protected]@yahoo.com> wrote:


From: anil4u <[protected]@yahoo.com>
Subject: Fw: Termination-17969 > REMINDER
To: sumit.[protected]@avivaindia.com
Cc: mohammad.[protected]@avivaindia.com, [protected]@avivaindia.com, "anil" <anil.[protected]@avivaindia.com>
Date: Tuesday, April 21, 2009, 4:39 AM



Dear Sir,

As I have mailed you earlier and as promised by you that we will audit the complete matter and give you satisfactory result within a short time but till date once I ask your team for the result all the time I get the same answer that it will still take some more time, keep patience and we will let you know shortly about your status.

Now I don't understand that how much time really your team need to audit my matter as I have mailed you all details before more then 21days and now no one bother to even receive my phone.

Sir just have a thought that If YOU would have been at MY situation what would have been reaction? Hence I request you to pls look after the matter on urgent bases as I want to work with my team again as soon as possible.


Dear Mohammad Shahber Sir,

Kindly support and guide me if you need any input from my side.



Regards,

Anil Hetamsaria

Deputy Branch Manager :- Surat-A

DSF

surat.

Mobile[protected]

email - [protected]@yahoo.com





--- On Tue, 3/31/09, anil4u <[protected]@yahoo.com> wrote:

From: anil4u <[protected]@yahoo.com>
Subject: Fw: Termination-17969
To: sumit.[protected]@avivaindia.com
Cc: mohammad.[protected]@avivaindia.com, vinayak.[protected]@avivaindia.com, navneet.[protected]@avivaindia.com, [protected]@avivaindia.com, "anil" <anil.[protected]@avivaindia.com>
Date: Tuesday, March 31, 2009, 11:14 AM



Dear SumitSir,



Kindly find this mail which is related to my performance issue has raised by reporting authority and as guided by Mr. Mohammad Shahber I am forwarding you this mail with all detailed information related to my employment issue. Kindly look into the matter and pls fell free to call/mail me if you need any clarification.



Sir I was recruited in company to establish a new branch unit and initially for the same I have recruited Sales Managers and they undergone their training and recruited FPAs for the company but because of some system problems related to recruitment, training use to come after 50-60days as all the dockets go to HO in a bunch of at least 20 recruitment dockets.



Once person finish their training his/her exam use to come further after 15-20days and result comes later on in 7-10days. If result comes positive for coding it takes 4-7days. so If we calculate the time for a FPA to come on board and to start his business it takes around 3months which now by reducing the system error decreased to 45days approximately. (Appreciating work done by recruitment team.)



I think this was the reason where PAN India new recruited Maximum SM failed to Clare their probation criteria and the same resulted into slow growth of my team as in beginning it has told to recruit and develop new FPAs and as you know it takes time to develop FPA where he is non salaried - freelancer person. Because of the same almost 70-80% SM have terminated PAN INDIA and same happened with my team where in march I left with only 5 SM but still my target was the same as decided in last of Dec. 08 with 10 SMs.



Addition to the same as all DSF employes know in March my father operated for HERNIA twice, once open surgery and secoundly with laproscopy and because of the same I couldn't give full attention to my job and I was also on leave for two days for the same because of the same my team performance also got affected.



I do have attached performance report of Feb 09 in trail mail where you can find my per SM productivity and I think which is on an average if we compare with DEVELOPING branches.



Hence I request you to kindly look into the matter urgently and give me some more time to prove me and my team and further request you to do look the matter ethically and practically as I do understand that as a financial service providing company we sales team GOLE is to result profitability of the company.

For further clearification you can call me anytime on[protected].



Thanks and Regards,

Anil Hetamsaria

Deputy Branch Manager :- Surat-A

DSF

surat.

Mobile[protected]

email - [protected]@yahoo.com





--- On Sat, 3/28/09, anil4u <[protected]@yahoo.com> wrote:

From: anil4u <[protected]@yahoo.com>
Subject: Fw: Termination-17969
To: mohammad.[protected]@avivaindia.com
Cc: vinayak.[protected]@avivaindia.com, navneet.[protected]@avivaindia.com, [protected]@avivaindia.com, "anil" <anil.[protected]@avivaindia.com>
Date: Saturday, March 28, 2009, 2:58 AM



Dear Sir,

As we had telephonic communication yesterday related to my performance status and because of the same I couldn't sleep since last two nights.

As again and again I am thinking that what will I reply to all my SM's FPA whom I have promised that I will support you whenever you need and I will be always available for you but how will I face them if company takes this kind of action all of sudden. At the same time whatever trust they have guaranteed on company and have got ready to build business will affect like anything. Addition to the same even I will never be able to face them through out my life.

My supervisors do have put allegation on me that I couldn't maintain my sales force with me but maximum of them went just because of probation norms and as you know around 80% people in Gujarat have failed to complete their probetation even after putting all the efforts of top to bottum.

Hence I request you to please look into my matterr on urgent bases as I am getting nervous and I have enough confidance of aviva HR Team that they will not spoil any of employees life and will not make nervous for his/her future career. Request to reply me on my personal mail add. [protected]@yahoo.com as my superwisers are dening me to use office IT syestem and my gateway ID is not working from outside. Pls do make a note of my new contect No.[protected].

I will look forward for your genuine and ethical decision.




Regards,


Anil Hetamsaria -
DBM > Surat-A
Ph. No.[protected]
email - [protected]@yahoo.com



--- On Thu, 3/26/09, anil.[protected]@avivaindia.com <anil.[protected]@avivaindia.com> wrote:

From: anil.[protected]@avivaindia.com <anil.[protected]@avivaindia.com>
Subject: Fw: Termination-17969
To: [protected]@yahoo.com
Cc: anil.[protected]@avivaindia.com
Date: Thursday, March 26, 2009, 5:42 AM


Thanks & Regards,

Anil Hetamsaria
Deputy Branch Manager - Surat
Ph. No.[protected]
Mobile[protected]
----- Forwarded by Anil Hetamsaria/surat/aviva on 03/26/2009 06:11 PM -----

Anil
Hetamsaria/surat/
aviva To
Anupama Meena/gur/aviva, Mohammad
03/26/2009 05:58 Shahber/gur/aviva
PM cc
Navneet
Kaushik/gur/[protected]@avivaindia,
Vinayak
Herlekar/mub4/[protected]@avivaindia
Subject
Re: Termination-17969(Document
link: Anil Hetamsaria)









Dear Anupama,

As you have send this mail which is complete surprise for me as I do not
understood this that how company can take such action and how company can
play with someone's career all of sudden which is just because of idea
mismatch with Boss.

As you know that my new unit of branch was started from Sep. 2008 and I
recruited sales managers there after by oct. 2008 and in last week of dec.
my target was decided on 10 sales managers as till 31st dec. I was having
10SMs and later on in march left out only with 5 SM but still my target was
the same!

Secondly my branch was new and have only around 35advisors till date and
they will get trust on company once the time will pass but still I got the
targets at par with old branches which are 2yrs. old and still I think If
my per SM productivity is justifiable if we compare with Gujarat SMs which
you can see in the following report.

So far as I have found AVIVA as company who always take care of their
employees then how company can take such steps all of sudden and can play
with someone's career.

I request you all to pls give me some time as me and my team is trying our
level best and to develop in all the areas and I promise you that you will
not have regret to give me a chance where I can prove myself.

(Embedded image moved to file: pic05249.jpg)
(See attached file: FEB 09 MIS.zip)

Sir I request you to please give me one more quarter just to prove myself.

Thanks & Regards,

Anil Hetamsaria
Deputy Branch Manager - Surat
Ph. No.[protected]
Mobile[protected]






Anupama

Meena/gur/a
To
viva Anil Hetamsaria/surat/[protected]@avivaindia


cc
03/26/2009 Gurmit Singh/surat/[protected]@avivaindia, Navneet
Ghandhoke
03:28 PM Singh/indr/[protected]@avivaindia, Amandeep

Lohan/mub4/[protected]@avivaindia, Manish
Gupta1/gur/[protected]@avivaindia,
Navneet Kaushik/gur/[protected]@avivaindia, Vinayak

Herlekar/mub4/[protected]@avivaindia


Subject
Termination-17969
















Dear Anil,

This mail is to inform you that, with our mutual and agreed communication,
you were kept on capability and you have failed to achieve the business
targets as specified to you.

Following which your services with the Company have been Terminated in
consonance with the terms of “Termination clause” of your appointment
letter.

We have despatched you the Letter regarding the same through Courier and
Registered AD.

Enclosed is the scanned copy of the same.

(See attached file: TL-17969.pdf)



Regards,


Anupama Meena


Human Resources



Aviva Life Insurance Company India Ltd.
Aviva Tower, Sector Road, Opposite DLF Golf Course, Sector - 43, Gurgaon -
122003, Tel[protected], Fax[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄



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Company India Limited .

Hi All,



I have filled numerous complaints and see no response from you guys. This shows how irresponsible and poor service the company provides.



Your sales rep send a message stating that you can claim your policy or the medical benefit anytime and is applicable from the very first day of the policy.



I have requested for the Cancellation and want my money back now.



(Your reference number for this communication is FED_06/07/2009_425

Please mention it in all future correspondence on this issue, as it will help us in assisting you more quickly

Regards
Aviva India Customer Services )


refer to my email sent.