Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi Sir,

We have lodged a complaint regarding our telephone around 17 days back by dialling 198.Nobody attended this case till date.Three times my father went to Veliyannoor telephone exchange to bring this case to JE's notice.Again he went to UZHAVOOR sub division exchange to report this. No response after given the complaint there too.Later he lodged the complaint in the number 12728 around 4 days back. Whom should we contact next. If this is the case how can we continue using BSNL services.Expecting an early reply and action from you.

Telephoe no[protected]
Telehone Exchange - Veliyannoor
SSA - Kottayam
Regards,
Sudheesh

everydayiam getting debit of re1from the no 52906001 for the service. i sent message to the same no as to not debit as i do not subscribe fro the service.
inspite of it i get the debit every day

desikan

I'm Deepak Joshi & my User ID is :- [protected] From Kalyan(E)-Dist:Thane

I want weaver in my bill because i cant utilize my package of 1000MB due to
your worst connectivity. I registered the Complaint to customer care.
From last 16-17 days (8th june - 25th june) I'm facing this problem.
I visit many times to ur office in Kalyan-West regarding this problem but they cant help me out quickly. So, I want to carry out 600MB in Next Month i.e. i want 1600MB in month 26th-June to 25th-July
Remember, Dont charge me wrongly in next bill
(26th jun - 25july) If i get low speed(64kbps) & extra charge for 600MB
(after using 1000MB) then I cancelled ur connection & also not going to
pay ur bill

Dead llendline for more then 3 months .Alrady complain log in 198 on APRIL. Still no responce in that . Paying regulare bill with out using.

My no [protected] i have paid rs 55 topup on 24 june 2010 at 8 pm the confirmation no was 18254180.
It is stated that the hot payment was successful but the amount was not credited inthe phone balance.

In the bankaccount the amount rs 55 has been debited. in the bsnl customer care they have stated that to ask the bank. To whom should i contact? will you pl help me
Transaction Details [protected] 24/06/2010 INR 55.00 DR ICONN/18254180/240610/TECHPROCESS SOLUTI

kalaiselvi
email id [protected]@gmail.com

My following two land line tel. nos of BSNL are not working
1.[protected]
2.[protected]

The complaint was launched with BSNL Bolinj Office, which is located in Virar (W), Dist. Thane, Tal. Vasai, Maharashtra. The Bolinj Exchange comes under BSNL Kalyan Exchange. Several written and oral complaints made to BSNL Nodal Officer and even fax sent to G.M. - Customer Care Services in BSNL New Delhi. But from top to bottom all officers are not really interested in attending my complaint. On checking with BSNL Bolinj office we got the same answer which we got almost one and half month back that BSNL do not have any technician to attend. I had launched complaint with BSNL Kalyan Nodal officer,but of no use. What surprising that I am asked to pay rental charges even when my landline is not working from last 1 month.

Shailesh Somvanshi

Dear Sir / Madam,
I have lost my mobile phone alongwith SIM card ( Phone Number: [protected], SIM Number:[protected], PUK Number: 58008701, Maharashtra Circle card) on 24.06.2010 around 3.00pm.
Kindly acknowledge the complaint, since the call centre number [protected] cannot be reached to lodge a complaint.
Regards,
Sourabh Dighe.

I want to deactivate my caller tune.My phone number is [protected].Please take quick actions.

I am Rajesh Ratan prepaid consumer of BSNL. my BSL prepaid no. is [protected]. on 24 jun 2010 they deducted around 30 Rs & 25 jun 2010 they deducted around 30 Rs from my account for that service(MVDO service) which was not activated my me. i called at 1503 & told the customer executive about deduction. he said it is right deduction. i told it was not activated by me but he was not ready to accepted then i asked about deactivating process. he said go unsubscribed the service. & return my money. it was not happened 1st time with me. so i want to take llegel action against them. my email adress is [protected]@gmail.com &my new contect no. is [protected]. & unsubscribe mvdo Service

DEAR
SIR/MA'M
MY SELF RAJ KUMAR YADAV I AM A USER OF BSNL CELLONE MOBILE SERVICE AND NUMBER IS "[protected]". I WOULD LIKE TO LET YOU KNOW THAT ON 30- MARCH 2010 I HAVE GOT A MESSEGE FROM THE CENETR NUMBER "[protected]" OF COMPANY THAT "THANK YOU FOR SUBSCRIBING SM PAK.YOU BEEN CHARGED RS 8/- PER WEEK AND THE SAME AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT AND THE SAME MASSEGE I RECIEVE ON 02- APRIL-2010 AT 12.38 AM ABOUT 17 TIMES AND RESPECTIVELY RS 144 HAS BEEN DEDUCTED FROM MY BALANCE WHILE I HAD NEITHER GOT ANY CALL FROM COMPNAY REGARDING THIS SERVICE NOR I HAD MADE ANY SUCH REQUEST BUT THIS FACILITY WAS AUTOMATICALLY ACTIVATED ON MY NUMBER BUT I DO NOT AVAIL IT EVEN A SINGLE TIME. I CALLED AT BSNL CALL CENTER ON 06-APRIL-2010 AND THEY GIVE ME DOCKET NUNBER "6160627"FOR COMPLAINT BOOKED BUT AGAIN AFTER ALL THE FOLLOWUP I DID NOT GET ANY FURTHUR INFORMATION REGARDING MY COMPLAINT.THEN I GOT A NEW DOCKET NUMBER "6236269" FOR COMPLIAINT BOOKED ON 14-JUNE-2010 AND SINCE THAN HAVE CONTACTED TWO TIMES REGARDING THIS PROBLEM BUT THE CUSTOMER CARE EXECUTIVE IS NOT ABLE TO TELL MY STATUS. PLEASE DO THE NEEDFULL

Dear Sirs,

With great regret i would like to inform you that i am completely sick and tiored with the disgusting services of our BSNL land line services. Every month my land line remains out of order for 25-20 days, moreover we dont get any response even after repeated reminder to the PG Cell.

Kindly look into the matter at the earliest

Regards

Surajit Acharjee
email: [protected]@gmail.com

I WOULD LIKE TO DRAW MY ATTENTION TO ALL THE CONCERNED OF BSNL POST PAID GPRS BILLING PERSONNEL OF BALAGHAT TELEPHONE EXCHANGE,
THAT MY BILL ACCOUNT NO[protected] FOR POST PAID MOBILE NO [protected] IN THE NAME OF RAFIQUE MOHAMMED KHAN FALLING UNDER MALANJKHAND TELEPHONE EXCHAGE DISTRICT BALAGHAT M.P.
IN MY TELEPHONE BILL I AM GETTING THE GPRS MONTHLY CHARGES OF TWO PLAN IN ONE MOBILE PHONE NUMBER.INSPITE OF REMINDERS ON PHONE AND ON THROUGH EMAIL AND ON DIRECT TALK WITH THE OFFICER CONCERNED.
MY PROBLEM HAS NOT BEEN SOLVED. BSNL BILLING SECTION REGULARLY DOING THE SAME MISTAKES FOR THE LAST FOUR BILLS. NEITHER BSNL IS RETURNING THE WRONGLY CHARGED AMOUNT NOR CORRECTING IN THE REGULAR BILLS.
IT IS HIGHLY IRRESPONSIBLE METHOD OF BILLING IN THE PART OF BSNL
.
RAFIQUE MOHAMMED KHAN
C-43 MALANJKHAND, BALAGHAT M.P.
CHIEF MANAGER
MALANJKHAND COPPER PROJECT

Bill for my telephone was paid on the due date by ICICI bank bill pay system and the amount deducted from my account. today morning BSNL cut my outgoing calls because the local office do no get such payments and only the Trivandrum Office get it. I cannot call even their customer care number from my cellphone for their fault. What a customer friendly organisation

This is sriramwith TELEPHONE NUMBER:[protected] ,am a value added customer of bsnl.I applied for plan change from 500C plus to 625 unlimited plan on may 20th at swagatham services ie,by calling to 1500number and the Customer care executive gave me the requuest number as:962760 and told that it will be effected frm 1st of june,but till date it was not effected and still continuing in 500Cplus only ,unknowingly about this issue I made a download which was more than my limit.So please record my complaint and do justification

I HAVE 2 PROBLEMS WITH MY NET CONNECTION.

1.MY NET CONNECTION AFTER BEING LOGGED IN TRIPS AND REDIALS AGAIN BETWEEN WORKING. SOMETIME IT MAY ALSO BE DISCONNECTED AND DOES NOT SHOWS IT ON THE ICON SO, THE SITES MAY NOT OPEN AND ERROR MESSAGE FLASHES RELOAD THE PAGE AT THAT TIME WE HAVE TO DISCONNECT THE LINE AND RECONNECT IT AND WE LOSE DATA WHILE WORKING. THIS IS HAPPENING SINCE LAST ONE MONTH.

2.VERY FREQUENTLY AS IN WHEN WE OPEN ANY PAGE THE SITE NAMED "http:/www.motive.bsnl.co.in" OF BSNL KARNATAKA AUTOMATICALLY OPENS.

KINDLY RECTIFY IT IMMEDIATELY

MANISH TANDON
FLAT NO. 204,ANAND VIHAR APARTMENTS,
PARVATI BAGLA ROAD,
TILAK NAGAR,
KANPUR.

PHONE NO. [protected], E-MAIL- [protected]@gmail.com, LANDLINE[protected]

I, J.SRIKANTH HAVING BSNL LAND LINE CONNECTION OF NO. [protected] residing at MOGAPPAIR -WEST,CHENNAI paid MY BILL AMOUNT Rs.856 twice through internet as well as by cheque against for the months of FEBRUARY & MARCH 2010. Request concerned authorities to adjust the same in subsequent bills.
THANKS & REGARDS
J.SRIKANTH.

Respected Sir,
This is ramesh having telephone number[protected] my broad band connection is not working since one and half month i have informed about this to the concerned BSNL officials but they didn't rectify the problem and i have received the telephone bill. Please inform to the concerned to rectify the problem at the earliest. I would be very great full to you

Yours Faithfully,

RAMESH SANGA
telephone no[protected]
customer no- [protected]

Respected Sir,
I had applied for new telephone connection. New connection has been provieded by BSNL Kalyan (west) on 18/06/2010 but still it is not activated. Please inform to the concerned to activate telephone connection at the earliest. I would be very greatfull to you

Yours Faithfully,

Dinesh Sonawane
customer id- [protected]
Order No.[protected]

sending herewith a ststement on bills raised by BSNL against CDMA data card having phone no.[protected] in favour of me from the month ofits installation i.e. December'2008 to June'2010. It may be observed
that though the bill was manualy recasted by the Custome care centre at Hare Srteet in the month of May'2009, yet the recasting has not
been uploaded in your biiling system, as a result the bills issuedafter May'2009 are having discrepancies, so far outstanding amount is
concerned. I would request you to please recast the outstanding amount after verifying the datas, availablein the enclosed statement, so that from the next month I can have fresh bill without the outstanding amount.
Hope my grievance on billing system will be redressed at the earliest and I will not be forced to knock the door of other forum to sort out
my grievance.

Thanking you

Deepankar Chatterjee.

Details of Bills received & paid on account of CDMA (Data Card Service) telephone no.[protected]

Bill no.& date Billing period Bill amount (Rs) Payment due date Payment made on Amount paid
(Rs)
[protected] dated 4.1.09 18.12.2008 to 31.12.2008 101.00 30.3.2009 - -
[protected] dated 4.2.09 1.1.09 to 31.1.09 326.00 9.4.09 4.4.09 326.00
[protected] dated 4.3.09 1.2.09 to 28.2.09 550.00 6.5.09 - -
[protected] dated 4.4.09 1.3.09 to 31.3.09 771.00
Revised to Rs.445/- by Customer care/Hare Street on 1.5.09 14.5.09 1.5.09 445.00
[protected] dated 4.5.09 1.4.09 to 30.4.09 666.00 30.5.09 30.5.09 221.00
[protected] dated 4.6.09 1.5.09 to 31.5.09 887.00 29.6.09 30.6.09 221.00
[protected] dated 4.7.09 1.6.09 to 30.6.09 442.00 29.7.09 31.7.09 221.00
[protected] dated 4.8.09 1.7.09 to 31.7.09 442.00 29.8.09 31.8.09 221.00
[protected] dated 4.9.09 1.8.09 to 31.8.09 442.00 30.9.09 - -
[protected] dated 4.10.09 1.9.09 to 30.9.09 663.00 29.10.09 4.11.09 442.00
[protected] dated 4.12.09 1.11.09 to 30.11.09 663.00 30.12.09 22.12.09 442.00
[protected] dated 4.1.09 1.12.09 to 31.12.09 442.00 25.1.10 3.2.10 221.00
[protected] dated 4.2.10 1.1.10 to 31.1.10 442.00 1.3.10 2.3.10 221.00
[protected] dated 4.3.10 1.2.10 to 28.2.10 442.00 30.3.10 23.3.10 221.00
[protected] dated 4.4.10 1.3.10 to 31.3.10 452.00 30.4.10 7.5.10 221.00
[protected] dated 4.5.10 1.4.10 to 30.4.10 683.00 31.5.10 26.5.10 231.00
[protected] dated 4.6.10 1.5.10 to 31.5.10 462.00 30.6.10 22.6.10 221.00

Dear Sirs,

I have registered for a BSNL Brand Band Connection with telephone to my residence on 26.05.10 vide registration ref. AN 52287830 dt. 26.05.10. When I was enquiring for the delay in installation, concerned officer informed me that the facility was not avilable at my area (Canal Bank Road, Gandhinagar, Adyar). My house is surrounded by educatinal institutes and shops etc. who have been provided with BSNL telephones. The officer also informed me to wait for some time and promised they could arrange early installatin of phone and BB connection. Till this time the telephone connection is given to my house.

Surprisingly, today I have received a bill for Rs.558.00 bearing number [protected] dated 12.06.10 for the telephone no. 24420661 which was said to be installed on 31.05.10.

Where was my Brand Band and Telephone connection installed and for which the bill was sent.

The concerend departmental personnel could look into this and ensure the BSNL Broad Brand with telephone connection is provided to my house.

Thanking with warm regards,
Louis.