Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear sir,

I hv purchase a prestige hob dated 23/03/2018 after purchase the product i found that the function of the product is almost damage. But i not inform your organization i tk cr the product in prestige company but till date they are unable to running the firing system of the hob. Lastly i complain in jan 19 but they ignore me (Comp no kol461038). So if it is the after sale service, what can we do? We buy the product in your shop. So we tie up with a company whose service is like that. We are very much disappointed.

Dibyendu das
M-[protected]

Last thursday dated 7/3/2019, we went for groceries shopping to big bazaar. When we bought everything we want and did all things like billing etc i asked manager cartoon box in which want pack my groceries, as i shoped for 20000 they have to give me that cartoon for free bit instead of giving it free he offer me to buy their big bazaaar bags at ₹18 per bag well, you know what it's ridiculous. This kind of customer support you offer? That's how your representatives will behave? I am so disappointed. Either give me compensation or i will never ever buy anythyin future from big bazaar and i will also go to consumer court.

Hi i am nirmal singh choudhary, i am former employee of big bazaar. I was joined future value retail limited 22/7/2010 and i was resigned to this job on this date 31/5/2011. After some time i was applied for pf withdrawal four times, but still know till date i don't have received a single rupees of my pf. So know this time i want to get help and some query about my pf.
Name - nirmal singh choudhary
Emp. Code - 176199
D. O. J.-22/07/2010
D. O. L.-31/05/2011
Pf no - mh/212480/24051

Skywalk big bazaar branch cheated me in exchange scheme. They took my fridge and my tv for a amount of 3000. The scrap person said that big bazaar will issue 3000 rs vochuer and and shop for that amount. But now they saying that i need to shop for 30000 so that i can get 3000 rs offer. They didn't informed me. They given the false commitment. And i complaint to big bazaar branch and they saying they won't help me in anyway in rude manner and they not ready to give the land-line number too. This is the customer care from big bazaar.. One of the worst service. Don't trust big bazaar

My membership card no. Is [protected] and i had paid rs. 1000/- (Rupees one thousand only) towards membership fee at future retail limited, nilgiris franchise, 11/6, 11/7, nehuji street, poondurai main road, kollampalayam, erode - 638002. After becoming the membership on[protected], my first purchase was rice 10 kgs. And your staff told that i would get cash back facility on 5 e. M. I.. First e. M. I. Was on[protected]. Since i failed to download the future pay, i did not get the first instalment. I think for every time i will have to watch this kind of transaction. This system is not good. This money is hard earned money. I am not interested in continuing my membership and hence i request you to kindly cancel my membership and pay back the amount of rs. 1000/- immediately.

I brought 2 file folders from bigbazaar, each costing me ₹499.

However exactly the same product is of ₹ 348 + 10% additional discount, on flipkart also will be delivered to my doorstep.
Hence,
Final cost on flipkart = ₹ 314 per no.
Final cost at big bazaar= ₹499 per no.

Highly disappointed with bigbazaar

Selling products at almost 150% higher rates "it's a loot". With wastage of time and energy to reach at big bazaar.

This incident has given me good reason to advise everyone to go for flipkart or amazon rather than to go to bigbazaar and have feeling of being looted.

I bought the electric rice cooker april 2018 in paytm mall. With in one year product got damaged. I have contacted lot of times to koryo customer centre amd future groups. I didnt get solution till yet. Koryo service centre created the complaint id, without resolving issue complaint id has been closed. Till today i didmt get any product. If i called to koryo team those are saying issue resolved.
I was contacted seller (Future group) and product company, from both sides i didnt get any resolution.
Please do needful

I recently exchanged few product and got coupons for deniem. I understand t&c are applied as per the details you have listed behind. But i don't see a any were that one coupon is applied for one product. When bring this up in the store the team is mentioning that t&c are said verbally and they are being harsh to the customer.
-in orbit mall bangalore store

I visited big bazaar located at exhibition road, patna dated 03rd mar 2019. I stood in billing queue and only 2 people were ahead of me in the queue but the big bazaar staff named sunil yadav, at the billing counter was doing his work very casually and after waiting for 30 mins, i intervened asking him to speed up as other people are waiting in the queue. Finally, when my turn came for billing, i told him not to bill carry bag as i already have a bag at the baggage counter. The billing staff talked to me rudely saying that then go down and do the billing there. I told him that i have already awaited for 30 mins here and now if i go down, i will have to wait again. This person was very rude and had no manner talking to a customer.
Request your assistance and please ensure your staff behaves properly.

On 3/3/2019 i visited big bazaar in providence mall in puducherry at 11:30 a. M, i selected shorts and went to the trial room to check the fitting, when was changing a heard a knock on the door and i ignored, the knock was repeated, i opened to see a security guard standing, he told me that one customer has forgotten his shirt and wants it.
Is this how you train your staff in treating a customer? Nowhere in the world will such a kind of event happen, it was very insulting, i immediately reached your customer care desk to make a complaint and they did not even understand the nature of my complaint.
At 11:45 a. M only 3 billing counters were functional and the express was closed and the staff was slower than a snail.
After being insulted in the trial room this billing process was like adding salt to the wound, there was no supervisor, manager or any responsible person in the stall at such a prime time of the day.

Counter no.15, sreebhumi bigbazar, 03.03.19
Billing done for a customer, carrying approx 10 profit club cards and 3 mobiles billing from 2.30pm till 2.55pm and multiple billing reciepts and no one even customer care and billing admin not entertained.
Mr surojit was on duty accounts incharge and pointed out as billing incharge as well who was not present at time of occurance and customer complaint desk lady was too busy to talk in personal phone for over 20mins and keeping all customers waiting.

On wednesday 27feb2019 evening my upi i'd was charged 5 times for 1 transaction coz of your cashier..

When i asked your customer service team they said i'll get a reversal in 2-3days..

Amount 1367/- debited 5times on bill numbers 87129

Icici asked to contact big bazaar but no one answered their customer care call

I need the refund for the 4 failed transaction

Extremely dissatisfying experience. There are long queues at the billing counters. Apparel for apparel coupon usage require one bill for each apparel, resulting in huge wastage of time as well as papers. The rs 100 coupon against shirt for shirt not operative, reduces only 75 percent. 2 sets of items purchased on buy 2 get 1 condition malfunctioning. Took one hour to complete billing.

I have purchased vip trolly bag on 20 jan 2019. But somehow the big bazaar bill is missing. So i want duplicate bill. So i went to big bazar customer care, pune where i was purchased this vip bag. I show them online transaction receipt also no return on warranty card. But it can't help. They can not give me duplicate bill recipient.
No written on warranty card is 10|6404.
And online sheet details mid [protected]. Tid mh034404 batch no 000015 invoice no 000099
My mobile no is [protected]

I have buyed muscleblaze multivitamin from big bazar agra on 26/02/2019 memo no. 0007528.,, ch: 400909,, tax invoice no. [protected], i didnt notice at that time that the upper seal is close with plastic tape i think it must be for extra precaution but when i came home and opened it i found that the seal is cracked and tape is used to cover it and inner seal is broken and there are only 40 tablets in the box instead of 60, this is a pure theft, i am a regular customer of big bazar, my faith on big bazar is very much affected after this incident, how can i beleive that the products i buy from there are safe or fresh, please check this incident properly i want a full refund for this. Please take some serious step against the person who did this. I am sending the bill and box photo, please contact me on [protected] after the proper action taken against the thief because this all is done by the person working in big bazar. These employees are a shame to your reputated organisation.

Sir,

With due respect i want to state that in the month of july 2017, i
Visited big bazaar, elante mall, chandigarh and bought some articles
And stood for billing in the que.
At that moment one of your sales executive come and asking me about
For your big bazaar profit club card. He told me that if i make/buy a
Card for rs.5000/- of our company i. E. Big bazaar, give me
Rs.6000/- for purchasing, and he insisted me to buy one. Then i got
Ready to make a card for rs.5000/-. Then he took me to the main
Counter and got a card no. [protected] of rs.5000/- made/baught after
Fulfill the formalities. When i again came to the que for payment of
My purchasing then i came to know that only rs.500/- will be adjusted
Against my purchasing. On asking from cashier he said only rs.500/-
Will be adjusted on every month from your card. I asked them if i do
Not buy in any month, then they said if you do not buy in any month
The amount will be added on every month, you may purchase for entire
Amount which will be added.
I came to big bazaar time to time and purchase some articles, the
Amount which was added i did spend. But for some months i could not go
To the big bazaar for purchasing.
On sunday i. E. On 03.02.2019, i visited big bazaar at elante mall,
Chandigarh and purchased some articles, when i went to the billing
Counter and the cashier told me that there is no balance in your card.
On enquiring from the main counter, the executive told me that your
Remaining rs.1600/- has been forfeited due to expiry of the card. I
Asked him there is neither mentioned expiry date on the card nor had
Been told by the executive on issuing the card.
Now. It is therefore, my humble submission to kindly be awarded to refund my balance amount i. E. Rs.1600/- from bigbazaar profit club.

Thanks and wishes
Manpreet singh advocate
Card no. [protected]

M.[protected]

Dear future group,

My name is hashim mohammad ali and i am a future group customer (Big bazaar/brand factory). Every month i purchase groceries from sealdah big bazaar store and get some amount in future pay wallet (As per the offer) to use in next shopping. Today (28/2/2019) had a very bad experience. I have attached a photo of vicky chowdhury who denied my brother to redeem future pay wallet amount and misbehaved with him. He said mobile phone is necessary to be there in store to redeem future pay amount. My question is if the future pay wallet is secured with an otp with registered mobile number then why mobile phone is necessary at the time of purchase. I appreciate if you reply me back as soon as possible.

Thanks and regards,
Hashim mohammad ali
[protected]

Ear chairman of the company,
Your customer executive is shameless not to get in to the complaint therefore,
Please set up enquiry to know how your executives have handled it. Request to take most urgent panel for arrogant and shameless executives as per following:

When i purchased the sofa i never thought that home town will supply me poorest quality of sofa. Thereafter game will start by your executives which is fraud and cheating.
Are aware of the fact that your executiv from noida gave a call and confirmed me that my sofa will be replaced but i have pay rs.2000 for transport. It is horrible to know this that your company has become so poor that i have to pay transportation charges??
Your company's incharge tripathy tell me that he will repair the sofa and revert back to me in next 24 hours. It is already 5 days but no response. Why are you employing your employees who are totally customer unfriendly and liars?
I regret to inform you that your customer executive is so loyal to your company that she is ready to respond in manipulative manner without going in merit of the problem. If you do not check them, then the day is not far when she will also do fraud and cheating. It is matter of surprise that illiterate tailor of your company decides the quality of sofa without knowing a, b, c, d of the quality of sofa.
The executive responding does not know that the sofa was replaced twice due to worst quality of sofa supplied.
The sofa supplied on third occasion was fabricated with further poorer quality of material and upper & lower materials were of different materials which is totally wrong. Surprisingly even both upper parts of both the sofas were having different materials. Does this is known to any of your staff? This fact shall be verified from a qualified employee of your company.
The above fact was shared with mr. Sarkar, the then i/c of ncr region who offered me to change the sofa with another design. I along with my wife visited your showroom in great india place mall but found that all sofas available at that time were of large size which my house could not have accommodated in space, however he convinced me, to carry on the sofa which will be replaced by a sofa suitable to my home space.
Your executive claims that sofa the guarantee period is one year. How silly is to write like this without understanding the problem and background. Such employees are liability who take decision without understanding the merit of complaint.
I was verbally told that the sofa has life guarantee contrary to declaration of your executive. Your executive could not show any guarantee clause signed by me in support of her claim.
I had requested to your ncr i/c to visit my home and verify the facts of quality but as highly irresponsible person he choice to send a person with tailor background against my serious complaint which involves
Poorest quality of sofa
Replacement already done due to worst quality of sofa
The quality is not assessed now by a proper person
Responses are being given without knowing the issue of the problem and not taken actions in spite of seriousness.
I as customer has undergone tremendous harassment
I view of above you are requested to get the complaint investigated by a proper person and refund the cost of sofa

Regards,

Dr. Sb saraswat
[protected]

On 25.2.2019 i purchased 1.69 kg carrots. The display price was rs 9/.
I was billed rs 60.84.
On 26.2.2019, i purchased 0.74 kg. The display price was rs 10/.
The bill was rs 7.40.
On enquiry, i am told the price of carrots was rs 9/. Per 250 gm on 25.2.2019 and rs 10/. Per kg on 26.2.2019.
This is downright misleading and tantamount to cheating.

Easy day kundli, haryana branch deserves worst most customer service, executives working over there are more nerdy and taking customers precious time, things are unorganised ever since they started, how long the queue is they never bother only one counter for billing, 2 others are idle. They never take their job serious,.. Must need an action... No value for customer and their time,, very lazy executives cracking jokes and wasting time when customers rushing for billing...