Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have puchased products in big bazar
*which includes cash back 33% on future pay dated on 28th september 2018
*i did not recieve cash back until the date[protected]
*i approached more than 10 times to big bazar
*they are postponing the date and making my valuable time waste

I request yo to take the complaint seriously

From: k raviteja, [protected]

Dear sir,
I am a regular customer of yours, i like big bazaar, as it is one place which fulfills all family need.
Every month i purchase approx 6500 to 7500.
But today your system hearted me a lot,
Today i visited your shop and did all the shopping, kindly refer my bill challah no 695488.
I stayed in queue for billing, i was in queue for more than 30 minutes but no issue as i know, sunday little rush will be there.
Approx after 30 minutes i reached near your counter, and just before me one customer was standing in queue who was well known to your counter employee, as they were talking about there family matter, same customer called another person from back side, i objected the same, even all the customer standing behind me objected, but he informed me we are one family.
But actually it was not, we complained to your counter and said if they are together then issue only one bill.
But your counter did not listen us and issued separate bill.
It feels we are value less and your shop has no discipline.
I also visited your helpdesk and ask them for complain book, but they given me your feedback and suggestion book, and said it is your complain book, i surprised such a big store do not maintain complain book.
Would like your kind response on my above issue.

At billing counter jagdheeshan was very rude and had a very unfriendly behaviour. He was encouraging people to enter in q random while i was carrying my little infant and standing in line for very long. Upon asking him not to do so he infact encourage the people getting in line by taking them first. He even told me go ahead and complain nobody can touch me he said.

I have purchased items from big bazar & asked for home delivery on 24/01/19. Today is 03/02/19 & still i haven't rec'd my product...
Store no-2506 @ avani mall
Because of their negligence i didn't able to give the item to the concern person n today he died.
If this kind if service is given by big bazar, i would request you to close the store immediately as we don't get any facility from that store n the staff are very slow, specially home delivery section.

Today i am buying a product clean mate air freshener (50gm) worth mrp is rs 37... But in yours billing department will charges rupees 40 from me. No one can listening to me.. This is not a matter of 3 rupees.. It's matter of prestige or reputation... I am very much disappointed and not expecting from a such a company like you...
Yours faithfully
Dr. S. C. Padhan

Hello l, m kirty kadyan i purchased do much stuff from big bazzar on republic day sale at 25 ian 2019 there is so any discount but there 8s some issue in bills in bill person make double marking or not cut the amout of some discounted products
Before this when we leave the ambience ur security gard chec the all stuff and m8ss place our bill we get in trouble bcs we have to split it in 2 plz tace care of this matter if i didn't get satisfaction i will complaint ahead for strict action

On 26 jan 2019, i purchased grocery from big bazaar and some of the cashier employees were billing through a mobile phone for the customers with limited products. So i went to these cashiers with my colleague and split the products into 3 parts to avoid the waiting time of long queue. The bill amount was

1039.78, 1066.30 and 444.00 and the deducted amount was 1058.19, 1085.17 and 451.86

I raise this concern to my bank but they replied to confirm this from the merchant.

Hello,

I have purchased Grocery on Saturday 26th Jan 2019 from Big Bazaar, IT Park, Nagpur and have opted for Home delivery. Challan number is: 673509 and store number is 2971.

I was told that my order will be delivered by Sun 27th Jan, but till today i.e on 29th Jan, i haven't received my Groceries.

I have registered the complaint on the Big Bazaar helpline no:[protected] and was given service No as: BB[protected], which was closed without addressing my issue.

I have called again and was provided another service no: BB[protected] and once again it was closed with addressing the issue.

I have even visited the store twice and the employees are so rude and are not available to provide any help.

Thanks.

My previous complaint is still not resolved. I am again writing the compalint.

This is regarding issue related to successful transaction in future wallet where the amount got deducted from my bank account but yet i couldn't get the money for successful transfer in the future wallet.

1. On 02nd december i made 02 transaction of rs.1500 +1500 via google pay upi but somehow the google pay wallet website showed successful transaction.
Transaction details:-

Ist transaction.

Date : 02 december 2018, 11:52
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci0ttbug
Upi transaction id :[protected].

2nd transaction.
Date : 02 december 2018, 13:12
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci0swphw
Upi transaction id :[protected].

2. On 01st december i made 02 transaction of rs.1000 + rs.1000 (Via google pay upi but again the google pay wallet website showed successful transaction.

Date : 01 december 2018, 22:03
From :- roy. [protected]@okicici
To :- futurebazaar. [protected]@axisbank
Google transaction id: cicagkci4qqipa
Upi transaction id :[protected].

I raised the complaint at future wallet and after paying rs.5000 in future wallet only 1000 rs is being shown in future wallet and rs. 4000 is neither showing in the future wallet nor refunded into my account.

The future group is a big cheater they take money and dont refund back the money.

Kindly refund my money back as it is around 2 months.

Enclosed :-
The succesful transactions screenshots of rs 4000 total which are not showing in future wallet.

Regards,
Prasun
Future wallet no.
[protected]

Dear team i been to your big bazaar, hebbal standing a que for 30mins in priority counter with only 2items which is allowed only 10 items but your one executive praveen kumar he allowed non que customer with bigger shopping items. When i asked him he removed that priority board abd saying, whatever you want do. I don't bother wherever you want complaint go for it, he is such a arrogant employee i have seen in service industry.

On dated 26/01/19 i purchased a clean mate disinfectant solution with billing amount of 320 however there is an offer of buy one get one free after getting confirmation from concern executive i take one bottle of floor cleaner of 2 ltrs. But the bill i given was 320. Moreover neither they gave me 1 bottle free or deduct the amount of 1 bottle. After communicating with customer care the # fellow is telling me that come with bill we will search in camera and further steps shall be taken.
I came to vizag for 2 days and returned back to native which is 200 km from vizag.
This type of cheating is not acceptable.
Tr 6078
Check 436084
Till no 39
Billed by balkans safar
Tax invoice no [protected]

On 26/01/2019 i visited bigbazar inox ln lucknow for shopping but there was a log que on billing counter and i was feeling urinal pressure so i decided to go toilet first but there at returning they stopped me detectors and claimed me that i have stolen the product but the product was completely unused still they doesn't listen my any sentence and talked me in a very intollerent behaviour and when i complaint their senior rajesh he said "gali to nhi de hai naa" they the money of the product and didn't provided me bill of that product i feel very embarrassed. The product is still unused and it's with me please take an appropriate actions other wise i have to go consumer forum.

I bought loose potato 1.075 kg @ ₹9 on 26 january, 2019 from big bazaar, burdwan. It's actual price is ₹ 9.67. But it is reflected ₹32.25 in my bill. I went to help desk/care. But there was insufficient associates. My problem remains same as i have to go home in time.
More people like me may suffer from this type of problem due to not updation of rate of products.
Please check it.

Went to maxus mall bhyander on 25.01.19 was thinking of buying himalaya neem face wash of mrp mention 63 had offer 10 or 15 off something don't rembr properly, also had taken besan laddo which was b1 g1 but i wanted only 1qty of laddo not the offer, when went to cash counter he told you will b charged mrp i[censored] buy only 1 so better to take 2, 2 day back i bought same besan laddo from you bb outlet in daisar central mall, where the person sold me 1qty with half the mrp then y there is different in here also the face wash while billing it showed in system 67 rs i waited to finish my bill till then the person did not told me anything i then told him why in your system it showing 67 instead of 63 on that also it should reflect the offer which you people are giving at that time he told arey yeah cash back apko customer care se lena hoga.. # if i haven't told him or if i didn't had an idea of the offer or mrp you guys would have billed and i would had moved on. Is this what i get in so called bb...? And same item different offer..? Even told to senior person on the customer care desk he is giving me foolish reason that uska mfd alag rhega and all that. Bloody will post on you fb nd twitter wall. Atleast dmart doesn't have condition on b1 g1 they give in 50% i[censored] want 1 item also.

This person has a very aggressive behaviour was rude with me as i am a customer he given me very bad reply very much upset with you big bazaar as i always visit there and shop there but this time got very bad experiences i was very paitaienceily handling the moment as the name of the boy i don't know but he is the only person sitting in home delivery section wearing specs.

I am purchasing some items in Hubli Big Bazaar Gokul Road. But billing time staff is very distrub to me and I heritade from above staff. My bill amount is 1248/-.i will pay with Paytm. Above staff told Paytm not allowed in big bazaar. Please purchase Paytm vouchers. Already two days before I purchased some items above amount is 3000/- at the time I paid with Paytm that time anybody not told this type. Already I told 3 times my amount I will pay with Paytm or cash. Above person are not agreeing that thing. Same thing I complained at hubli customer care in big bazaar. Above person told very bad. Totally I confirmed big bazaar shopping is very worst. I will attached my bill. Please take action above staff for distrubing customers.

Respected sir I have done the shopping today at Big bazar raguleela mall Vashi Mumbai. The final bill is higher which we have got is different from the amt which is mention on product.we have taken chana dal the price is 49.83 And the Amt on final is 54.36. Not only this On Tide washing powder Jasmine & Rose the staff had told 2Kg is for 180/- Rs on final bill iit is mention 191.76.
Sir we blindly trust on big bazar, but this is not done this is really a cheating, Big Bazar is charging extra from customer . I have proof & Photo of this

My self lathish regular customer of big Bazar and holding profit club card. We have purchased a football from your palakkad store .it was mentioned that we have a discount of RS 200 and rate mentioned was RS 500 in the football . We purchased it and later when we checked from our home came to know that it was damaged as stich was coming out.On the next day my wife and 6 year old son went to store for exchange and we noticed that all the football kept on offer was damaged one and they convinced to give a better one what they have and not a perfect one as they don't have and all the pieces displayed are damaged one which they selling as discount and hence we took the better one and left.
My son just played for 5 minutes and the stich was torn and the wrapping done in polythene cover had not gone completely.i was wondering what is the quality of the product if the stich is torn before the wrapping is gone.
I had a call to customer service also before going to store and the reply was we are selling this football in offer as there will be some damages or quality problem s and came to know that all the offers displayed are either of low quality or damaged or expiry nearing . This is the reply from customer care .
I could visit the store again as I am out of station.

Dear team,

I want to inform you that i have purchased the care mate aluminium foil for rs 299.00 along with other items from big bazaar laxmi nagar, v3s mall east delhi dated on[protected] the total bill amount was rs 1, 496.00 paid by master card. When i opened the product i found that the quality of product is very cheap and it is not as per the company quality product. I have raised a complaint against this product. The scan is also attached herewith. Please provide me the resolution at the earliest and refund my full amount back at the earliest.

Thanks

Raheel khan

On 23rd january 2019 i was shopping at the matunga branch of big bazaar and after coming home i realised one item which was the nivea cream for men was missing.
I checked the bill and it was included in it but was not there in the bag.
I would request you to please resolve this as soon as possible.
I have also attached a picture of the bill so that you can review it.