Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

In big bazar which is located in tarnaka, hyderabad today i. E on 18.04.19 i faced a issue in the mens clothing department with the manager named ajay where he failed to remove the offers kept without stock, wrong offers and wasted my time instead being apologize he was arrogant and behaved badly with his manner he failed to be as a manager.

Wih his unprofesionalism, lack of proper guidance to his subordinates regarding the offers kept, without knowning about the offer details, without checking the validity period of the offers, without taking proper care in removing the offer mentioned after the completion of stocks, the manager was completely denied by his duty.

Iam very much suprised that having a very reputed name to bigbazar how they are recruiting the employees without the minimum knowledge about the product and offers kept and placing the person as a manager without having any qualities of a manager to guide or to explain or to apologize for his mistakes.
It was a very bad experience with the manager instead apologizing for his mistake being rude and arrogant.
I request the big bazar team to take action on the manager so that the same be not repeated again and customers dont waste their time in fake or wrong offers placed due to lack of the duty of the manager and big bazar not lose its fame and reputation because of the unprofessional manager
Thank you.

I went to one of the big bazaar outlets on 16/04/2019 located in bangalore, bannerghatta road (Lower ground floor of royal meenakshi mall) i found expired pizza (Heat n eat) are kept inside the freezer and complained to their employees. They said you don't take it, we just kept it inside as there is no other place to keep it, such an irresponsible answer. I still purchased items worth 1170/- (Invoice number:[protected]) and to my surprise i was cheated though i was checking expiry date in every product before adding it to my basket. They mix and keep expired items with fresh stock. Nov'2018 and jan 2019 dated toned milk packets were mixed with march 2019 milk packets, i found this only after reaching home. Big cheating by bigbazaar outlets!

The staff has full goonda gardi, even their spouse they think they have all sorts of rights being staff. This lady staff was getting her bag billed from the cash counter operating for food. The issue was not getting billed, the issue was she accompanied by her husband, the manager and the cashier were chit chatting and taking their own sweet time with customer waiting in the queue. The question is customers are not allowed to use counters for general billing... Like you cannot bill grocery at the clothes counter if you do not have any clothes to purchase, you cannot bill clothes or grocery at food counter if you are not purchasing food items... But the staff has the privilege to bill at any counter with customers kept waiting in line. Why should the staff do purchase on their working hours, on top of that they have the audacity to tell the customer that we can bill anywhere anytime. This is terrible and feel this sort if rowdism should not be supported in system. Would want the lady, the manager who was the main person behind this and the cashier to know about customer service. I am sure big bazaar won't be affected me not being their customer, but no issues i have other better options.

Dear sir

I m harinder singh gill from ludhiana. I bought koryoword air conditioner from big bazzar ludhiana silver arc mall. When the ac not working properly i call ur employer regarding the issue he doing miss behave with me. My experience very bad after attach ur comapany. Now i want ur help regardig ac complaint nd miss behave. As u r a senior officer i raise this issue in front o[censored].. Otherwise i will go to consumers court against t ur company for claim and defamation. Regards - harwrinder singh gill
[protected]
Adv satinder singh gill
[protected]

Today i pulrchased some items from big bazar (Future retail ltd.) sewa grand mall sarai faridabad for rs. 682 vide memo 0001267 of 17/04/2019 and i asked them for a carry bag they charge rs.8 for that. I today read in nbt that chandigarh consumer forum has panelise bata ltd. For charging carry bag. So please help me. Every time when we purchase from big bazar etc they charge for carry bag.

C

Dear team,
I had billed 1ton ac on 5th of april, from your store at dhanbad,
That time sale staff say's within a week they will deliver the product at home address. But still i am not received product,
Further i got a message on 07th of april from big bazaar that your product delivered your challan no. - 826306. When i meet with this message to your store due to close of the product that msg was delivered. Right now i had return from your store with sadness now they said wait for more 7 to 8 days, kindly justify me how can i wait for a long if its passed over 15 days till now... They also marked there stamp as paid and delivered on the bill asking for the reason they said it's mandatory...

It's humble request to you please refund my billing amount and suggest for the same.
Today itself. I am very much disappointed with the service of your store...

Kindly do necessity asap...

Dear Sir,
on 24/01/2019 I have purchased the following item under capital goods.
1. KORYO REFRIGERATOR model KDR2100S3F

But unfortunately one problem I found in refrigerator as the water does not comming to tray and the whole water is pouring outside. So, I made one complain to customer care with service ticket No.[protected] on 12/04/2019. Since nobody attended, I got assistance from Bigbazar Kharagpur and he gave phone No. of one Technician namely SUMIT (Phone No. [protected]) but he has told me that he cannot come if directed by customer care. Anyway, I made second complian then the Technician Sumit told me that he will be going immediately. But he did not come nor any response from customer care received except one message by SMS regarding service ticket No. Today on 16/04/2019 when I made 3rd complain, I came to know that the Technician Sumit made a report that work has been completed. I was astonished. I contacted Sumit. Then he told me that the extra money needed to attend. I contacted customer care again. and then again The Technician. Then Sumit told me that as it is 20 k.m. away from Bigbazar Kharagpur he will not go and killometerwise extra money needed in addition to other charges.
I am totally dissatisfied with the behavior and I want to return the refrigerator if not repaired. I also change my mind in purchasing ac from a koryo company whose customer care service is so bad and really the day was bad in which I purchased so many items from Koryo.
If you feel justified, please be kind to look into the matter.
Regards,
Dr. Sukumar Chandra
Principal,
Pingla Thana Mahavidyalaya
P.O.- Maligram, Dist.- Paschim Medinipur, Pin-721140,
Whatsapp No.-[protected]
Email: [protected]@gmail.com
Phone- [protected])

Dear
sir/mem,
I mr. Sushil Kalita X emp Bigbazaar...my pf claim already settle..today 7/8 days gone.but not credited in my acount...my UAN no is[protected]
My emp id 278161
Pf acount no - MHKMD[protected]
Joinning date -16/10/2012
Resigne date - 01/11/2018
pls slove
Regards
Sushil kalita
[protected]

I bought 3 products from hometown (Bangalore, marathalli branch), a queen size bed, a mattes for the same and a sofa cum bed in exchange of few old furniture. It was promised to us that the old furniture will be picked a day before the delivery date which is 14th and 15th was the delivery date. They picked all our old furniture yesterday leaving us with nothing to sleep on. For a night we adjusted as we promised them earlier, but they informed that they are not delivering the furniture we bought and instead gave us a date of 17th. We are 4 members at home right now and no bed to sleep on. We seek action against false promises and not delivering our orders on time.

My complaint is wrong way pramoting product.. Today from big bazaar - palava, baught a dozen brown [protected]@64/6pc pack. Firstly the rack it's self not displayed mrp on visible form, secondly mentioned 29/ as big letter informed discount limited to 2 pack on future card on v.. Small letter, hoping discount paid by their card. But later when checked found its for future pay app and offered returning.. But this is nothing but in ethical pramoting & confuse, collect, costumers mony.. I hope there r many consumers r prayed for their many products & get target this way... I had do used to visit their competitor.. A name with 4th letter, they r very professional & strate on pricing & pramoting, we can trust fully shopping possible & don't expect these kind of traps there.

Visited big bazaar paras down town square zirakpur punjab. They are still charging for carry bags which have their name printed on it on ground that it is refundable.
We took the matter with the complaint desk they insisted that they are doing nothing wrong as their carry bags are refundable whereas other companies don't refund. Who will go to their outlet just to return the bags? Will he not incur other expenses like petrol/ parking charges? Or will they also refund other expenses incurred just for returning carry bags. It is a routine that judgments in cases like these are reported in newspapers still they have not mended their ways.
This is a grave violation of consumer rights strict legal action should be taken against them.

Order no: [protected]
Registered no: [protected]

On 7th may i have booked koryo (Future group brand) 6.2 automatic washing machine from e-zone (Future group). On 8th it got delivered but broken/faulty/rusted piece (Pfa images).

Product is lying in my home as it is it was delivered. I want a either refund or replacement for this.

Their team is simply passing the time, please help.

In picture you can clearly find the rust inside the drum, how pathetic it is.
Don't cheat your customer like this

Hello there, i purchased some stuff from big bazaar on 8th march, 2019 and i somehow lost the bill which is required by my company so to locate i also updated my contact no. Which is - [protected] and mail id is "[protected]@gmail.com" and it was amounted about rs.1800 (I bought some chocolates on womens day) please reply as soon as possibe i am in tremendous need...

Date of incident : 26 march
Company name : hometown (Jmd megapolis, sector 48, sohna road, gurgaon)
My bank name : yes bank

- i purchased curtains from hometown but one of curtain was defected and we saw the defect just after billing but the problem is we already paid the amount and the amount had been deducted from my bank account. I request the home town staff to replace that curtain but they had only one piece at that time so that we request to refund our payment. At that time they gave us void sale + sale slip and told us to get the refund within 5 working days but after 5 days, when i complaint for not receiving the amount then they told me, you will get in 15 days but till now i haven't received my money back and when i again compaint then they told me to wait for 45 days to get my money back. I don't know what is going on at their end and the staff were act like very irresponsible and i visited multiple times at their store which is on sohna road in jmd megapolis but the employee who is taking care of all commercial issues, he is on leave for 10 days and no-one else is their to taking care of this type customer issue.

I have attached the sale and void-sale slip.

I bought a top and use it only twice. And the back of the dress started to loose the cotton.. I did not expect this. My 499 rs is wasted.. I always appreciated the big bazar product.. But this time really very disappointed.. I will never going to buy anything from fbb. I spent 3 to 4 k in every 2 to 3 months at fbb.. Seriously such a bad quality product i have ever seen...

On 7th i purchased for rs.3043.. At the exit where bill & items were checking... I missed one shirt & 2 hankey sets... After going home while i was checking i observed shirt & hankey sets are missing... I immediately called to bigbazar and lodged complaint... Till know the problem is not solved.. I will see 2 more days and lodge complaint in consumer forum...

I have complained to future pay for refund of my money rs. 5000.00 from future pay central wallet on 18/03/2019.
Customer care assure me to refund of my money within 3working day. But money not refunded to my account.
After that i am calling daily to customer care executive of future pay for my money and they assure me to refund is in process and will process till next day. I am daily calling customer care executive from 18th march to till today and every day they told that refund is in process and money will transfer within 24 hours, but till now money not refund to my account.
I have e-mailed also to customer care 4 ti5 times but only auto reply answer came for your complain is in process but they not resolve my issue.
Till now more that 2 weeks passed but money not refund by future pay central wallet.
So request you to please do the needful so that my money rs. 5000.00 will refund by future pay central wallet.
Future pay complaint no.- fp[protected]

More than 3 weeks completed and i have follow up daily. They mailed me also that they resolve my issue. But till now money not received in my account.
I have follow up daily with costner care executives but daily they said they already resolve the issue and money will refund by 24hours daily... Till now money not refund.

Please do the needful

Purchased forbes trendy wet and dry DX vacume cleaner o[censored]rekha forbs company on[protected].the attachement provided with it is not compatible to suc water. Complaint lodged in the service center on the same day and repeated try with service center replied that. Pl contact the place where it is purchased. On 7-4-2019 Vishnu from big bazar mysore received conplaints. Proper responce not received till now. Today your devaraj asking full stiry again and disconnects the tekephone. Kindky resolve the issue immediately.

Hello,

We bought a llyod split 1 ton inverter ac from big bazar on 2nd april 2019.
Memo no 1233797. And a synphony diet i50 cooler on the same date.
The cooler was with a defect and we had to call the service boy from symphony and we were promised that the installation will be done by saturday 6th april but nobody came even date.

The ac was sold with a cash back of 5000 on my futurepay app with number [protected] even that didnt come. We ended up paying more price because of this.

It took us more than an hour for billing and it was sold by zubair and mobin khan to us.

This is a very reckless approach and they are just not the mediators to sell; they have some accountability or not?

Please lodge a complaint against them and get this issue sorted asap.

We have booked an koryo 5 star smart inverter ac on 4th april, 2019 from branch tarnaka, hyderabad, telangana.
The ac got delivered on next day but installation is still pending it has been more than 100hrs from the date we purchased.
Your store people promised us saying they will install the product with in 48 working days.
There is no response from you store.
If my issue is not resolved i will file a complaint in consumer court.
Dont understand why you commit when you cant do it.
You people are cheaters and fraud. Will see you in court soon.